Mews Reviews & Product Details

We use Mews as our Property Management System, and we couldn’t be happier with the experience. One of the standout aspects is the open API and the wide range of integrations, which allow us to connect different tools and platforms seamlessly. As a result, our overall operational efficiency has improved significantly.

Another major advantage is how easy Mews is to learn and use. Across all departments, including front office, housekeeping, and accounting, it has proven to be intuitive and user-friendly. The modern interface, combined with cloud-based access, keeps daily tasks smooth and efficient, while also making onboarding new team members incredibly straightforward.

Having onboarded over 50 properties to Mews, I can confidently say that implementation has been much easier compared to other platforms we’ve used. Whether it was a brand-new property, a takeover from another Mews environment, or a transition from a different PMS, the process has consistently been smooth and efficient.

Additionally, customer support has been excellent. The team is responsive, knowledgeable, and clearly committed to delivering a strong user experience. Review collected by and hosted on G2.com.

While we are very satisfied overall, there is still room for improvement in the multi-property functionality. Although we have seen meaningful progress in this area, further development is essential as we continue to expand and manage multiple properties.

More advanced centralized tools and streamlined controls across properties would greatly enhance efficiency and make a noticeable difference in our day-to-day operations. Review collected by and hosted on G2.com.

The smart integrations, especially the payment integration, are a real plus. Everything runs so smoothly, and I also appreciate the many features and functions. Review collected by and hosted on G2.com.

Since there are so many features, it can be a bit complex to set up initially, but the support and training are excellent. The forms in the UI contain many fields, and some of them are not relevant to us. Unfortunately, there’s no way to hide those fields. Review collected by and hosted on G2.com.

I find Mews incredibly useful for managing all of our reservations and rates, which is significant for driving revenue. It's fantastic that it connects with so many distribution systems, enhancing our network and helping us earn more room revenue. Mews is the most comprehensive and easiest system to use for integrating with distribution systems, thanks to their ever-expanding Mews marketplace, which always offers something new. I really enjoy the Mews community where I can engage with other users, staff, and product managers working on enhancements. Plus, their convention in Amsterdam, which I attended, was great. The setup process was easy with a product manager guiding us, and everything was done online, involving many different teams worldwide. Review collected by and hosted on G2.com.

With the management landscape constantly evolving, especially with many new AI tools coming online, having messaging integrated into Mews would be a great enhancement. This has been a pain point as many people contact hotels via different platforms. An omnichannel integrated into Mews would be quite beneficial, and we are looking forward to that feature. Review collected by and hosted on G2.com.

J'apprécie l'API ouverte de Mews, qui nous permet de personnaliser notre moteur de réservation et offre une large gamme de possibilités, notamment en termes de flexibilité, rendant nos opérations transparentes pour nos clients. J'aime aussi les options de personnalisation que Mews propose, telles que les descriptions de contenu, les tarifs et les restrictions. La documentation est un autre atout majeur, car tout est bien documenté et facilement accessible. La configuration initiale a été facilitée grâce à un processus de cadrage, une démonstration de produit, une mise en œuvre étape par étape et le soutien d'équipes spécialisées. Enfin, l'interface de gestion est très simple et conviviale, et c'est une entreprise qui évolue au fil du temps pour offrir à ses clients le plus de possibilités tout en restant ouverte d'esprit. Review collected by and hosted on G2.com.

managing long-term stays with guarantors; flexible space allocation that can be assigned to multiple bookable services or a single bookable service, bookable at any time Review collected by and hosted on G2.com.

We especially value the automation features, the smooth integrations with other systems, and the excellent customer support, which is always responsive, helpful, and proactive. Overall, Mews has had a very positive impact on both our workflow and guest experience. Review collected by and hosted on G2.com.

There is honestly very little to criticize. If anything, our only wish is that some of the exciting new features and improvements Mews has planned would be rolled out sooner—they simply cannot come fast enough. Review collected by and hosted on G2.com.

I find Mews super intuitive and easy to use. It contains many automations, which makes the process easier. I also like that Mews offers multi-property support and many things are done automatically, which had to be done manually in the old system. Review collected by and hosted on G2.com.

There are occasional uncertainties that one has to explain to oneself, and sometimes it takes longer with support, but everyone is very helpful. During onboarding, you have someone to guide you, but the real questions come afterwards, and we felt a bit left alone then. Review collected by and hosted on G2.com.

What we like most is how easy it is to handle and how great the possibility is to integrate other products. The automations help us every day to reduce manual effort and have more time for our guests - without annoying administrative effort. Review collected by and hosted on G2.com.

It was difficult at first to integrate external payments into the process, which are important for us but do not have a high priority for MEWS. Review collected by and hosted on G2.com.

I like how easy Mews is to use and that there are constant improvements. It's intuitive and the design is clear, which makes the initial setup very easy. They consistently introduce new features that really improve our workflow. I also appreciate the automation of repetitive tasks, the simplification of the check-in process, and the reduction of fraud. Review collected by and hosted on G2.com.

More customization, some features aren't customizable like the main dashboards, colors, or payment methods. Review collected by and hosted on G2.com.

MEWS has significantly improved our operational efficiency. The interface is intuitive, and the automation features save us valuable time every day Review collected by and hosted on G2.com.

Some updates are not communicated well or fast. Review collected by and hosted on G2.com.

The automation of many processes greatly facilitates our work processes. The automated payments, the self-check-in kiosk, the online check-in, and the automated emails to guests are great. Additionally, I can finally create and offer as many rates as I want. Review collected by and hosted on G2.com.

Some small things could be simplified even more, e.g., the address transfer from connected persons, which works for guests at the kiosk but not for employees at the PC. Review collected by and hosted on G2.com.