--- title: Mews Reviews meta_title: 'Mews Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 32 reviews by the users' company size, role or industry to find out how Mews works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 32 scale: '5' date_modified: '2026-06-21' parent_category: name: Hotel url: https://www.g2.com/categories/hotel --- # Mews Reviews **Vendor:** Mews **Category:** [Hotel Management Software](https://www.g2.com/categories/hotel-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 32 ## About Mews Mews is a connected hospitality operating system that brings revenue, operations and the guest journey together in one cloud-native platform. At its core is an award-winning PMS – named Best PMS (2024, 2025, 2026) – that powers day-to-day hotel operations: from reservations and rate management to check-in/out, payments, housekeeping and reporting, all in a single, real-time workspace instead of disconnected tools. Because the PMS lives inside the broader Mews OS, hotels can easily add guest-facing journeys like online check-in and upsells, as well as embedded payments, POS, RMS and housekeeping via Flexkeeping. With an open API and 1,000+ integrations, Mews keeps the PMS as the connected command center for every stay while giving properties the flexibility to build the tech stack they need. ## Mews Reviews ### 1. Easy to use with great API **Rating:** 5.0/5.0 stars **Reviewed by:** Mario Z. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Mews?** Ease of use is insane for a system this complex. I came from zero hotel background and just figured it out. Implementation was smoother than I expected. Support actually picks up and knows what they're talking about. We use it every single day across all departments. The fact that PMS, POS and IBE all talk to each other is a game changer. And integrations just work — no IT headaches. **What do you dislike about Mews?** Honestly not much. The menu editor in the POS has some bugs that cost you time. Translation options could be better. And occasionally updates shift things around without much warning. But nothing that makes me question the product. **What problems is Mews solving and how is that benefiting you?** Running a hotel with no hotel background. Mews made that possible. Everything is in one place, the team picked it up fast, and I can actually see what's happening in the business in real time. Less chaos, less manual work, more time to focus on the guest experience. ### 2. Mews Delivers Seamless Integrations, Easy Onboarding, and Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Robin G. | Koordinator inom System & Distribution, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Mews?** We use Mews as our Property Management System, and we couldn’t be happier with the experience. One of the standout aspects is the open API and the wide range of integrations, which allow us to connect different tools and platforms seamlessly. As a result, our overall operational efficiency has improved significantly. Another major advantage is how easy Mews is to learn and use. Across all departments, including front office, housekeeping, and accounting, it has proven to be intuitive and user-friendly. The modern interface, combined with cloud-based access, keeps daily tasks smooth and efficient, while also making onboarding new team members incredibly straightforward. Having onboarded over 50 properties to Mews, I can confidently say that implementation has been much easier compared to other platforms we’ve used. Whether it was a brand-new property, a takeover from another Mews environment, or a transition from a different PMS, the process has consistently been smooth and efficient. Additionally, customer support has been excellent. The team is responsive, knowledgeable, and clearly committed to delivering a strong user experience. **What do you dislike about Mews?** While we are very satisfied overall, there is still room for improvement in the multi-property functionality. Although we have seen meaningful progress in this area, further development is essential as we continue to expand and manage multiple properties. More advanced centralized tools and streamlined controls across properties would greatly enhance efficiency and make a noticeable difference in our day-to-day operations. **What problems is Mews solving and how is that benefiting you?** Mews has become a core part of our operations by streamlining workflows, improving system connectivity, and reducing manual work across departments. Its adaptability, ease of use, and strong integration capabilities allow us to operate more efficiently while maintaining flexibility as we grow. Combined with continuous improvements and excellent customer support, Mews provides a reliable and forward-thinking solution that supports both our current operational needs and future expansion. ### 3. Guest-Centric, Intuitive PMS with Room for Customization **Rating:** 4.5/5.0 stars **Reviewed by:** Saskia S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Mews?** I find Mews to be user-friendly and intuitive. I particularly like that it is designed around the guest rather than the room, which allows us to focus more on our guests. The process of the PMS is guest-friendly, so we don't need to spend all our time in the system. **What do you dislike about Mews?** For me, Mews could be more individual. The name list system needs an update, but Mews is already working on that, I think. Also, the VIP categories and reporting need more space for changes. The initial setup was okay, but I wish there was more support and a deeper onboarding. In general, it was easy, but since we started from zero, it wasn't deep enough. **What problems is Mews solving and how is that benefiting you?** Mews helps us organize hotel operations efficiently, allowing us to focus on guests instead of the system. It's user-friendly, intuitive, and guest-centric, reducing the time spent on system management. ### 4. More Time for Guests, Less Admin — Powered by Mewsble with a Modern Guest Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Marco W. | Operations Manager Hotellerie, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Mews?** What we like most about MEWS is its clean and intuitive interface — it’s very easy to use and requires little training. The system is highly customizable, allowing us to adapt it to our specific workflows. On top of that, it offers one of the best guest experiences on the market, with smooth and modern interactions throughout the customer journey. **What do you dislike about Mews?** What we don’t like as much is that updates are sometimes communicated at very short notice, which can make it difficult to prepare and adapt operations in time. **What problems is Mews solving and how is that benefiting you?** Mews reduces administrative workload significantly, allowing us to spend more time focusing on our guests. This leads to a more personal and higher-quality customer interaction, ultimately improving the overall guest experience. ### 5. Clear Insights, Smooth Guest Journey, and Easy Integrations with Mews **Rating:** 5.0/5.0 stars **Reviewed by:** Abbey L. | Revenue Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Mews?** Mews is a great PMS from a revenue and reservations management perspective. It gives us clear insights and the ability to respond quickly to optimise performance, while still supporting a smooth guest journey. Mews makes it simple to integrate with both essential and new tools, helping us stay ahead of the curve. It’s also very user-friendly, with a clean, intuitive interface that makes day-to-day work straightforward and helps keep team training quick and easy. **What do you dislike about Mews?** Mews has provided us with many new avenues and opportunities to pull and generate helpful data. Now, we’d like the ability to refine that data even further, and we’re hopeful that the upcoming AI-related updates will help us do that. **What problems is Mews solving and how is that benefiting you?** Mews has helped us reduce operational friction, offer more inclusive and dynamic rates to the market, and work more efficiently and collaboratively. It has also improved the guest experience, and we’ve achieved sustainable revenue growth, increasing our profits. ### 6. Smart Payment Integrations and Smooth Performance with Plenty of Features **Rating:** 5.0/5.0 stars **Reviewed by:** Mark Alexander Joel I. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Mews?** The smart integrations, especially the payment integration, are a real plus. Everything runs so smoothly, and I also appreciate the many features and functions. **What do you dislike about Mews?** Since there are so many features, it can be a bit complex to set up initially, but the support and training are excellent. The forms in the UI contain many fields, and some of them are not relevant to us. Unfortunately, there’s no way to hide those fields. **What problems is Mews solving and how is that benefiting you?** It automates a lot of our processes and, as a result, frees up time. With our previous PMS and payments, we used to have a hassle, but with Mews that’s no longer the case. It also provides us with a complete kiosk solution, along with a housekeeping tool. ### 7. Seamlessly Transformative for Hospitality Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Luca M. | Hotel Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Mews?** I think the best thing about Mews is that it's really easy to handle for the team. Their support is always amazing; they're always there to help. If there's an issue or a limitation with the system, you can create a task or ask them to improve it, and they are always willing to improve. It's also interesting to see how they're integrating AI in the future. Moreover, setting up was really easy and the customer support onboarding team was great. I also like that Mews streamlined payments and made it easy for guests to pay, and that restaurant charges can be directly charged to rooms, making it really easy to collect money from guests. **What do you dislike about Mews?** The only downside with Mews is the high payment fees for cross-border payments, particularly in Indonesia, which are quite high compared to other companies. **What problems is Mews solving and how is that benefiting you?** Mews simplifies group and individual bookings with customizable booking links and streamlines payments, making it easy for guests to pay and for us to collect, especially for room charges from the restaurant. ### 8. Cloud-Based Ease with Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Tobias S. | Koordinator inom System & Distribution, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Mews?** I really like how Mews treats their customers. They always listen to your opinion and hear your bottlenecks, trying to help you solve them. The fact that Mews is cloud-based was also a big plus for us. The onboarding process was very easy, we had a good amount of time to train the staff with the new software, and it was well planned. I appreciate that Mews was implementing its Multi-property feature at the time, making it much easier to handle multiple properties at a chain level. **What do you dislike about Mews?** There is always improvement potential in certain parts of the system. It would be good to improve on Mews Multi-Property and Availability Blocks. In Mews Multi-property, they could implement an easier way to copy an existing rate to another property instead of creating a new one. For Availability Blocks, there is some improvement to be made in the back end so that the block starts when check-in time starts, not at the start of the day. **What problems is Mews solving and how is that benefiting you?** We use Mews for day-to-day operations like check-in and check-out and distributing rates to our website and OTAs. With Mews Multi-Property, we have a one-stop place where we can create rates/vouchers/products/rate groups etc. and then distribute them to all properties in our hotel chain. With that in mind, it is also very easy to have one place where you can edit all this on as well. ### 9. Effortlessly User-Friendly, Needs Group Functionality Enhancements **Rating:** 5.0/5.0 stars **Reviewed by:** Alf Martin H. | Manager, Commercial Systems & Platforms, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Mews?** I use Mews in my everyday work for Strawberry, and it gives me the flexibility to focus on my guests. I appreciate the user-friendliness; it's easy to use and has new features that we actually need. It's simple to roll on new employees and effortless to handle guest check-ins. Even employees familiar with tech will find it easy to learn and make valuable. I also like that Mews has a lot of connection opportunities and integrates seamlessly with our self-developed booking engine. The features Mews releases are really future-guided, setting us up well for the future in the hospitality industry. **What do you dislike about Mews?** The group functionalities and dual rates usage. I would like to have the option to do rate mixing, so one guest can stay at BAR for one night and then on a package rate the second night without creating two reservations. On the group functionalities, it's important to have a clear picture of the total amount of guests and be more flexible with the buildup of groups. **What problems is Mews solving and how is that benefiting you?** Mews gives me the flexibility to focus on guests, integrates seamlessly with our booking engine, and is easy to use. It's easy for new employees to learn, and its features are future-focused, setting us up for success in the hospitality industry. ### 10. User-Friendly with Evolving Features **Rating:** 5.0/5.0 stars **Reviewed by:** Camilla Evelyn U. | Hotel & Revenue Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Mews?** I appreciate Mews for being easy to use and a nice system to work with. I can do most of the setup myself, making my work easier and helping me get to know the system better. It's also great that it's easy to connect to other systems if something is missing. I like that Mews is a constantly evolving system with new features and improvements introduced regularly, which helps us stay competitive, optimize our operations, and adapt quickly to changing guest expectations. Switching to Mews provided us with a more user-friendly and accessible support, and the initial setup was straightforward, guided by a Mews consultant, where I could handle most of it myself. **What do you dislike about Mews?** One area that could be improved is that many of the new features come at an additional cost. While the continuous development is valuable, it can sometimes make it challenging to take full advantage of new innovations without increasing overall expenses. **What problems is Mews solving and how is that benefiting you?** Mews makes it easy to handle guest operations, allowing me to set up the system myself, making my work easier. Its constant evolution helps us stay competitive by introducing new features and improvements that optimize operations and adapt to guest expectations. ### 11. Comprehensive, Easy to Use & Revenue-Boosting **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff Z. | President & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Mews?** I find Mews incredibly useful for managing all of our reservations and rates, which is significant for driving revenue. It's fantastic that it connects with so many distribution systems, enhancing our network and helping us earn more room revenue. Mews is the most comprehensive and easiest system to use for integrating with distribution systems, thanks to their ever-expanding Mews marketplace, which always offers something new. I really enjoy the Mews community where I can engage with other users, staff, and product managers working on enhancements. Plus, their convention in Amsterdam, which I attended, was great. The setup process was easy with a product manager guiding us, and everything was done online, involving many different teams worldwide. **What do you dislike about Mews?** With the management landscape constantly evolving, especially with many new AI tools coming online, having messaging integrated into Mews would be a great enhancement. This has been a pain point as many people contact hotels via different platforms. An omnichannel integrated into Mews would be quite beneficial, and we are looking forward to that feature. **What problems is Mews solving and how is that benefiting you?** Mews helps us manage reservations and rates, and enhances our distribution network, driving revenue. It's comprehensive and easy to use, integrating well with distribution systems. The Mews marketplace offers new distribution points, and they continually update it. ### 12. Open API et personnalisation pour une gestion hôtelière simplifiée **Rating:** 4.5/5.0 stars **Reviewed by:** Louis s. | CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Mews?** J'apprécie l'API ouverte de Mews, qui nous permet de personnaliser notre moteur de réservation et offre une large gamme de possibilités, notamment en termes de flexibilité, rendant nos opérations transparentes pour nos clients. J'aime aussi les options de personnalisation que Mews propose, telles que les descriptions de contenu, les tarifs et les restrictions. La documentation est un autre atout majeur, car tout est bien documenté et facilement accessible. La configuration initiale a été facilitée grâce à un processus de cadrage, une démonstration de produit, une mise en œuvre étape par étape et le soutien d'équipes spécialisées. Enfin, l'interface de gestion est très simple et conviviale, et c'est une entreprise qui évolue au fil du temps pour offrir à ses clients le plus de possibilités tout en restant ouverte d'esprit. **What do you dislike about Mews?** managing long-term stays with guarantors; flexible space allocation that can be assigned to multiple bookable services or a single bookable service, bookable at any time **What problems is Mews solving and how is that benefiting you?** Mews centralise la gestion de l'information et simplifie les tâches grâce à l'automatisation et à la personnalisation. L'API ouverte offre une grande flexibilité et transparence. ### 13. Simplify operations, modern interface, scalability, and numerous integrations. **Rating:** 5.0/5.0 stars **Reviewed by:** Marco F. | Resort manager, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Mews?** I really like how simple and intuitive the Mews interface is and the fact that it stands out from other PMSs I have used so far because it has a very modern approach. Furthermore, having used it for a year, I have seen that many features that were not initially available have been made accessible to their users for free, without additional costs. **What do you dislike about Mews?** Perhaps the part related to quotes could be improved with little effort. Allowing the possibility to send quotes that can be easily confirmed by the guest through credit card entry would solve the problem of working with external quote providers. **What problems is Mews solving and how is that benefiting you?** Mews greatly simplifies all daily operational procedures and makes its integration with external programs extremely easy. ### 14. The only PMS you want **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Mews?** We especially value the automation features, the smooth integrations with other systems, and the excellent customer support, which is always responsive, helpful, and proactive. Overall, Mews has had a very positive impact on both our workflow and guest experience. **What do you dislike about Mews?** There is honestly very little to criticize. If anything, our only wish is that some of the exciting new features and improvements Mews has planned would be rolled out sooner—they simply cannot come fast enough. **What problems is Mews solving and how is that benefiting you?** Mews has been a game changer for our hotel operations. The system is user-friendly, fast, and modern, making daily tasks much more efficient for the entire team. The collaboration between front desk, housekeeping, and management is seamless, and the real-time insights make it much easier to respond quickly and make informed decisions. ### 15. Smooth Portfolio Management Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Mitchell M. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Mews?** Portfolio-level management and data are handled well, and the team is great to work with. Overall, it’s been a smooth experience collaborating with them. **What do you dislike about Mews?** Rates could be easier to modify. It’s not hard to do, but I’m used to a different tool, so the workflow feels a bit less intuitive to me. **What problems is Mews solving and how is that benefiting you?** Data - Mews BI is awesome, portfolio management with multiple properties. ### 16. Modern and constantly evolving PMS **Rating:** 5.0/5.0 stars **Reviewed by:** Stefan K. | Front Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Mews?** The modern design, the uncomplicated workflow, te constant updates and modernizations. Mews listens to Feedback. **What do you dislike about Mews?** There ist still no reasonable way to split invoices, such as room nights, in Mews. Room moves for in-house guests are still handled as new reseevations; others do this better. **What problems is Mews solving and how is that benefiting you?** Mews tackles most problems quickly and with a focus on finding solutions, and usually comes up with a suitable solution in no time. ### 17. Intuitive, Cloud-Based, and Always Improving with Powerful APIs **Rating:** 5.0/5.0 stars **Reviewed by:** Bence N. | Rooms Division Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Mews?** Intuitive interface, cloud based system, always improving and adding new features, high number of possible API, many add ons available within Mews **What do you dislike about Mews?** Hard to follow up bank payments from clients to outstanding bills (no automtic integration yet) **What problems is Mews solving and how is that benefiting you?** It gives us easy communication between Front office and house keeping. Reduces erreurs, increases efficiency. Integrated reservation, automatic payments, automatic personalized templates. It helps us to do less of the hassle work and focus on the clients. ### 18. Intuitive PMS with Strong Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Sonja W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Mews?** I find Mews super intuitive and easy to use. It contains many automations, which makes the process easier. I also like that Mews offers multi-property support and many things are done automatically, which had to be done manually in the old system. **What do you dislike about Mews?** There are occasional uncertainties that one has to explain to oneself, and sometimes it takes longer with support, but everyone is very helpful. During onboarding, you have someone to guide you, but the real questions come afterwards, and we felt a bit left alone then. **What problems is Mews solving and how is that benefiting you?** Mews is our reservation system for bookings and payments, super intuitive, easy to use with many automations. It supports multi-property and enables automations that were manual in the old system. ### 19. Easy handling, strong integrations, and helpful automations **Rating:** 5.0/5.0 stars **Reviewed by:** Stefan L. | GM, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Mews?** What we like most is how easy it is to handle and how great the possibility is to integrate other products. The automations help us every day to reduce manual effort and have more time for our guests - without annoying administrative effort. **What do you dislike about Mews?** It was difficult at first to integrate external payments into the process, which are important for us but do not have a high priority for MEWS. **What problems is Mews solving and how is that benefiting you?** We can implement many projects and expand our tech stack. ### 20. Effortless Setup, Constantly Improving, Yet Needs More Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Julie J. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Mews?** I like how easy Mews is to use and that there are constant improvements. It's intuitive and the design is clear, which makes the initial setup very easy. They consistently introduce new features that really improve our workflow. I also appreciate the automation of repetitive tasks, the simplification of the check-in process, and the reduction of fraud. **What do you dislike about Mews?** More customization, some features aren't customizable like the main dashboards, colors, or payment methods. **What problems is Mews solving and how is that benefiting you?** I use Mews to automate repetitive tasks, simplify the check-in process, and reduce fraud. Its intuitive design and constant feature improvements enhance our workflow. ### 21. Intuitive Interface and Automation That Boost Daily Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Johannes R. | Hoteldirektor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Mews?** MEWS has significantly improved our operational efficiency. The interface is intuitive, and the automation features save us valuable time every day **What do you dislike about Mews?** Some updates are not communicated well or fast. **What problems is Mews solving and how is that benefiting you?** Before using Mews, many of our daily operations were time-consuming and prone to human error, especially around reservations, billing, and guest communication. Mews centralizes everything in one platform and automates repetitive tasks. This has improved accuracy, sped up our workflows, and given us better insights into our performance. As a result, we can operate more efficiently and deliver a smoother, more professional experience to our guests.” ### 22. Enormous workload reduction through strong automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Mews?** The automation of many processes greatly facilitates our work processes. The automated payments, the self-check-in kiosk, the online check-in, and the automated emails to guests are great. Additionally, I can finally create and offer as many rates as I want. **What do you dislike about Mews?** Some small things could be simplified even more, e.g., the address transfer from connected persons, which works for guests at the kiosk but not for employees at the PC. **What problems is Mews solving and how is that benefiting you?** Mews simplifies our workflows, especially with bookings and their billing. We have also integrated the MEWS POS and the MEWS RMS. ### 23. Easy to use, great integrations, and quick onboarding of new employees. **Rating:** 5.0/5.0 stars **Reviewed by:** Linus B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Mews?** What we like most about Mews is that it is very easy to use and employees can be easily defined. And there is integration with many third-party providers. **What do you dislike about Mews?** Most things work very well at Mews. However, it would be good if the search bar could be better controlled, and if one could switch better between commands and duplicates. **What problems is Mews solving and how is that benefiting you?** I use Mews in many areas from self check-in to payment to all kinds of reservations. It is easy to use and allows for the simple definition of employees with integrations to many third-party providers. ### 24. Easy to use, good support, and quick to train **Rating:** 5.0/5.0 stars **Reviewed by:** Christian R. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Mews?** Easy to use, good support. Easy to train. Great features that are very helpful in everyday life. Various integrations possible. **What do you dislike about Mews?** Sometimes you have to wait a long time for an answer. **What problems is Mews solving and how is that benefiting you?** Mews controls our entire operation and is the heart of our hotel. ### 25. One stop PMS! **Rating:** 3.5/5.0 stars **Reviewed by:** Jenie M. | AP Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Mews?** MEWS is a one stop PMS system, easy to navigate and most of your needs are available. Additionally, the customer support are very active. **What do you dislike about Mews?** When an invoice is issued it will not show in the billing tab and you have to reopen it as a bill. **What problems is Mews solving and how is that benefiting you?** Hotel Management System, it help us manage the day to day guest experience. ### 26. Mews - the corner stone PMS for your integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Igor K. | Product evolution and deployment Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Mews?** Mews Systems is a very young progressive company that wants to challenge the status quo. They are dynamic progress thinkers and their system has a unique concept of the ultimate integration tool. This helps them to create an ecosphere where you can find and connect any additional tool, just like constructing with LEGO. Mews has a very easy-to-learn and intuitive design which helps with the quick training of new employees (a characteristic of the Hospitality sector). Cloud-based and robust, Mews has active storage backup that is crucial for times of outages. Your data is secure and always available if any issues occur, Mews will revert to its backup storage and be up and running within minutes. Nevertheless, Mews are dedicated to customer support and keen on building an informed community. Engagement with them is different as they operate like any other Tech company and are always listening to the needs of their partners. Always willing to develop, get better, more complex and more secure. **What do you dislike about Mews?** Mews was initially launched as a solution for Hostels and smaller brands or hotels. It is now in its development for bigger chains and is going through exponential development. It will take some time before the system is fully ready to perform for bigger chains, mainly around complex payment options for guests and partners with credit. However, the current developments and roadmap look quite promising. **What problems is Mews solving and how is that benefiting you?** Mews has been extremely beneficial as it is quick to deploy and has great value for expanding and scaling businesses. It's open API makes it easy to collaborate with peripheral softwares (such as Housekeeping for example) that are not even on their Marketplace. This brings a lot of value to Mews and it's partners as allows for full flexibility. Mews has definitely brought value in the guest experience and the way we train our teams. It's core belief of full automation of processes has given the opportunity for staff to stop staring at their screens and go thorugh multiple clicks until their eyes tear up while checking customers in. Reservations and customer management at the Front Desk is easy and swift. ### 27. MEWS - increadibly intelligent tool with unfortunate lack of support for its users **Rating:** 3.5/5.0 stars **Reviewed by:** Fatya H. | Booking Desk Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about Mews?** The most useful feature in my opinion is exporting data that is needed in excel format. This feature was especially useful during COVID-19-related lockdowns when I and my team had to contact all our upcoming visitors across various locations and inform them about their options (cancellation, credit offers, refunds, reimbursements, etc.) within very tight time constraints. This posed a serious issue as gathering all the necessary information manually would have taken an unacceptable amount of time. This was evidently extremely important for our staff and management, as customer care is of utmost importance at wombat's City Hostels. Another wonderful core feature, that was beyond necessary for my team (Reservations Agents) was the ability to manage multiple MEWS profiles for different accommodation locations (in our case it was 5-6 properties: Vienna, Budapest, London, Munich and Venice). **What do you dislike about Mews?** In my experience, there were a few mishaps, such as MEWS not loading a given property profile, mix-up of the room order, timeline descending into chaos, due to some coding issue, and so on. However, I am no stranger to such situations and it was certainly met with understanding on our part, each time. The main issue at each separate instance was the lack of communication on part of the MEWS support staff. It took way too long to get a hold of anyone and even then the support we received was sub-par at best. **What problems is Mews solving and how is that benefiting you?** Timeline issues are definitely getting fixed as we speak. The MEWS Timeline is a useful tool that helps visualize the hostel/hotel by rooms/beds/facilities and allows you to instantly recognize their status (to be checked-in, checked-in; to be checked-out, checked out; clean; dirty; out of order etc.) When I first started my position it was possible to determine just some of the above mentioned, but as time went by you could tell more and more just by looking at the timeline view, with the help of the color categorization, and new symbols that distinguished the reservations even further. ### 28. Good PMS System **Rating:** 4.5/5.0 stars **Reviewed by:** Matt C. | Brand Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2022 **What do you like best about Mews?** Easy to use, Great interface, Links to all Booking channels, and have the ability to take payments. The university is a great trainig tool and the fact all staff have to complete is great. they are very responsive on messageing **What do you dislike about Mews?** They require government documents to set up taxes in different countries, We have a bit of a delay setting up Cambodia as the tax is not very clear. But eventually they accepted the documents we could find **Recommendations to others considering Mews:** If you are looking for a great cloud PMS Mews fits the bill. Great reporting and ease of use **What problems is Mews solving and how is that benefiting you?** Handling all bookings, Check-in , Generating reports to see how the business is runnign. We can also link to our other systems and equipment required to check-in guests smoohtly ### 29. Property manager **Rating:** 5.0/5.0 stars **Reviewed by:** Ranjeet M. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2022 **What do you like best about Mews?** Its a property management tool that simplify and automate all operation for modern hoteliers and there guests.It helps,in revenue management. It manage all front end to check out and check in procedure. **What do you dislike about Mews?** It also have the opteuon of on boarding of employee as well as training to the employee, Also have option to to manange housekeeping issues.Data security issues **What problems is Mews solving and how is that benefiting you?** Manage ,from office development Food and beverage department Maintaince department Hotel PMS Hotel pos Reservation and marketing department, accommodation and there and travel ### 30. The best option for restaurants with rooms **Rating:** 4.0/5.0 stars **Reviewed by:** Tom B. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2022 **What do you like best about Mews?** It's integration with the restaurant management system Formitable **What do you dislike about Mews?** It is incredibly complex so setup can take some time. **Recommendations to others considering Mews:** Make sure to plan enough time for training and setup. The resources available are excellent. **What problems is Mews solving and how is that benefiting you?** Bringing our guest experience into a centralised hub ### 31. Good property management application **Rating:** 4.5/5.0 stars **Reviewed by:** Vipul P. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2022 **What do you like best about Mews?** Good powerful control on reservation for the property **What do you dislike about Mews?** Some needs to be fixed on some devices not so dislike **What problems is Mews solving and how is that benefiting you?** Property operation Reservation management ### 32. Easily understandable and very easy to navigate through the software **Rating:** 3.5/5.0 stars **Reviewed by:** sheldon p. | Night auditor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Mews?** I like that it does'nt require much training to use the basic functionalities. **What do you dislike about Mews?** It misses a few features, for example there is no option for reopening closed bliss and merge them into one bill. **Recommendations to others considering Mews:** Its a very cost effective and easy to use solution for small scale hotels. It its easily understandable and user friendly. **What problems is Mews solving and how is that benefiting you?** Its made the check-in and the check-out process very smooth and quick, without requiring to go much into details, all necessary information is displayed on the main page. ## Mews Discussions - [What is Mews Operations used for?](https://www.g2.com/discussions/what-is-mews-operations-used-for) - [View Mews pricing details and edition comparison](https://www.g2.com/products/mews/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-26+14%3A40%3A29+-0500&secure%5Bsession_id%5D=cfbfd367-32d4-4c1f-b683-1d950dca76c7&secure%5Btoken%5D=4cc7bf7b8d9dec69d3a9ec97d1d3d329441750500cb46a4e1b24ac504f0c97f2&format=llm_user) ## Mews Integrations - [AI Virtual Concierge](https://www.g2.com/products/ai-virtual-concierge/reviews) - [Atomize](https://www.g2.com/products/atomize/reviews) - [Booking.com for Business](https://www.g2.com/products/booking-com-for-business/reviews) - [Cendyn CRM](https://www.g2.com/products/cendyn-crm/reviews) - [ChiDesk](https://www.g2.com/products/chidesk/reviews) - [D-EDGE](https://www.g2.com/products/d-edge/reviews) - [Event Temple](https://www.g2.com/products/event-temple/reviews) - [Hotel Spider](https://www.g2.com/products/hotel-spider/reviews) - [Lightspeed Restaurant](https://www.g2.com/products/lightspeed-restaurant/reviews) - [Loopon](https://www.g2.com/products/loopon/reviews) - [Opti](https://www.g2.com/products/opti/reviews) - [RateBoard - Zucchetti Group](https://www.g2.com/products/rateboard-zucchetti-group/reviews) - [Salto](https://www.g2.com/products/salto/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Windsurfer® CRS](https://www.g2.com/products/windsurfer-crs/reviews) - [Xero](https://www.g2.com/products/xero/reviews) ## Mews Features **Rate Management** - Real-Time Pricing - Group Bookings - Predictive Analytics - Competitor Analysis - Price Control **Property Management** - Room Inventory - Revenue Management - Facility Maintenance - Distribution Management **Agentic AI - Hotel Reservations** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Data Tools** - Reporting - Data Visualization - Stack Integration **Guest Management** - Central Reservation System - Marketing and Loyalty Programs - Guest Messaging **User Tools** - Task Automation - Email Alerts - Customer Insights **Staff Management** - Housekeeping - Shift Scheduling **Platform** - Reporting and Analytics - Channel Manager Integration **Agentic AI - Hotel Revenue Management Systems (RMS)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Hotel Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance ## Top Mews Alternatives - [Cvent Event Marketing & Management](https://www.g2.com/products/cvent-event-marketing-management/reviews) - 4.3/5.0 (2,082 reviews) - [Oracle Hospitality OPERA Property Management System](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews) - 4.2/5.0 (63 reviews) - [Cloudbeds](https://www.g2.com/products/cloudbeds/reviews) - 4.3/5.0 (38 reviews)