--- title: ContactMonkey Reviews meta_title: 'ContactMonkey Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 212 reviews by the users' company size, role or industry to find out how ContactMonkey works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 212 scale: '5' date_modified: '2026-08-05' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # ContactMonkey Reviews **Vendor:** ContactMonkey Inc. **Category:** [Internal Newsletter Software](https://www.g2.com/categories/internal-newsletter-software) **Average Rating:** 4.4/5.0 **Total Reviews:** 212 ## About ContactMonkey ContactMonkey is an intelligent, internal communications email platform built to help you create, send, and measure messages that truly land. From drag-and-drop email creation and built-in templates, to smart targeting that powers personalization and seamless Outlook (and Gmail) integration, everything works the way communicators already do, just faster and with more confidence. Powerful engagement insights show what’s working and prove impact, while automated list management and HRIS integrations keep audience data accurate without manual effort. Subtle, assistive AI helps prevent errors and improve clarity in the background, so you can focus on the message, not the mechanics. With ContactMonkey, internal communicators can deliver relevant, on-brand communication to the right people with measurable results and without the complexity. ## ContactMonkey Pros & Cons **What users like:** - Users value the **ease of use** of ContactMonkey, praising its intuitive design and responsive customer support. (10 reviews) - Users praise the **responsive customer support** of ContactMonkey, appreciating their quick answers and helpful assistance. (6 reviews) - Users appreciate the **easy creation** of emails with intuitive templates, making design and editing a breeze. (6 reviews) - Users appreciate the **easy email management** of ContactMonkey, benefiting from scheduling, templates, and insightful reports. (4 reviews) - Users love the **user-friendly features** of ContactMonkey, simplifying email creation and enhancing brand engagement effortlessly. (4 reviews) - Users value the **excellent customer support** and quick responses from the ContactMonkey team, enhancing their overall experience. (4 reviews) - User Interface Design (4 reviews) - Users value the **customization options** in ContactMonkey, enhancing email design and personalization for better engagement. (3 reviews) - Implementation Ease (3 reviews) - Updates (3 reviews) **What users dislike:** - Users find the **missing features** frustrating, particularly in email design and reporting tools lacking adequate functionality. (5 reviews) - Users find the lack of **document attachment** and editing options for sent emails frustrating in ContactMonkey. (2 reviews) - Users experience **email issues** like sending problems and limitations on document attachments, but support is responsive. (2 reviews) - Users note a **feature deficiency** in keyword search and group reporting, limiting effective email retrieval and analysis. (2 reviews) - Users express concern over **limited design options** , noting formatting issues and the need for better customization features. (2 reviews) - Users report **technical issues** with bugs and delayed support, impacting their experience and timely newsletter completion. (2 reviews) - Users occasionally face **editor issues** , but the responsive support team helps resolve them quickly. (1 reviews) - Users experience **small formatting issues** and suggest additional bullet point and bold options for better clarity. (1 reviews) - Users express concerns about the **insufficient information** provided by the group email reporting feature, hoping for improvements. (1 reviews) - Integration Issues (1 reviews) ## ContactMonkey Reviews ### 1. Communications Manager, Europe **Rating:** 5.0/5.0 stars **Reviewed by:** Karolina S. | Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about ContactMonkey?** very user friendly and intuitive, if there are are questions or difficulties, I get the support i need, great itegration with MS Office **What do you dislike about ContactMonkey?** some display settings are a bit problematic (i.e. to big space between the lines in newseltters) **What problems is ContactMonkey solving and how is that benefiting you?** easy way to build content and integrate into email ### 2. Easy to use and provides helpful analytical data. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2024 **What do you like best about ContactMonkey?** I like having the ability to track emails individually and overall. The "click map" is a great tool and provides more specific tracking information on larger emails. Overall, the software is easy to use. **What do you dislike about ContactMonkey?** I'd like to see more design (sample) templates to choose from. **What problems is ContactMonkey solving and how is that benefiting you?** They've recently introduced new features that I've found very helpful, such as better reporting tools and "click maps". ### 3. ContactMonkey For Biweekly Newsletter **Rating:** 4.0/5.0 stars **Reviewed by:** Declan C. | Engagement and Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2022 **What do you like best about ContactMonkey?** I like the data and analytics that ContactMonkey provides me. It is really useful, especially when seeing what articles gather more attention and what is skimmed. I like the features where you can imbed images **What do you dislike about ContactMonkey?** I did not score ContactMonkey a 10 and gave only an 8 because there are issues! Issues like formatting, the programme can be a little glitchy! Especially when trying to place borders between articles. I also wish it would allow GIFs which MailChimp does **What problems is ContactMonkey solving and how is that benefiting you?** Helping us realize what is gathering attention and, as a result helping us craft better, more improved messaging styles for our student and scholar population. This has really helped our department. And ended the problem of us not understanding what type of message gets attention ### 4. Great Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2022 **What do you like best about ContactMonkey?** The integration with Outlook is the best. So much easier than managing a distro list inside a mail/newsletter service **What do you dislike about ContactMonkey?** When the service goes down or there are technical issues, that can be a pain **What problems is ContactMonkey solving and how is that benefiting you?** Having to manage a distro list external to outlook was a pain ### 5. Great for internal communications - easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about ContactMonkey?** Easy to use and to follow instructions for different functions. Also, love the improvements that have been made since I started using it a couple of years ago. **What do you dislike about ContactMonkey?** I can't think of anything. I am happy with the product. **What problems is ContactMonkey solving and how is that benefiting you?** Great way to track our internal communications. ### 6. ContactMonkey is a great tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about ContactMonkey?** ContactMonkey is a great platform for sending employee newsletters, benefit guides, open enrollment documents, etc. to a large volume of employees in a clear, easily digestable format. **What do you dislike about ContactMonkey?** It took a little time to get trained on formatting the newsletters. **What problems is ContactMonkey solving and how is that benefiting you?** ContactMonkey is always ready and willing to help out if we need assistance with developing templates and internal newsletters. ### 7. Contact Monkey is an Effective Easy to Use Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about ContactMonkey?** Very easy to use and the support staff is very helpful and friendly! **What do you dislike about ContactMonkey?** Sometimes hard to save colors on buttons **What problems is ContactMonkey solving and how is that benefiting you?** Can reach our team of 150 people and track what they are clicking on. It creates great looking, professional emails. ### 8. User friendly, easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Hiba A. | Senior Communications Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about ContactMonkey?** Ability to build template from scratch quickly, save not just templates byt also rows which can be copied quickly in new emails, comprehensive reporting. **What do you dislike about ContactMonkey?** Not able to edit events once they are live **What problems is ContactMonkey solving and how is that benefiting you?** Standardising emails, save time, reporting ### 9. ContactMonkey a useful and effective communications tool **Rating:** 4.0/5.0 stars **Reviewed by:** Ravini S. | Manager - Public Relations, Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2023 **What do you like best about ContactMonkey?** ContactMonkey is excellent for the dissemination of newsletters and updates to target stakeholders. It is extremely user-friendly and methodical in its design and structure. **What do you dislike about ContactMonkey?** One downside is that it doesn't give substantial discounts for organizations with multiple accounts. We'd love a better price given that we have a large number of user accounts with ContactMonkey. **What problems is ContactMonkey solving and how is that benefiting you?** ContactMonkey is allowing us to share critical organizational updates with employees. We also use it to share our media monitoring summary with staff every day. ### 10. Loving Contact Monkey! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2023 **What do you like best about ContactMonkey?** Customer service has been a huge part of our positive experience **What do you dislike about ContactMonkey?** I might get an email or two more than necessary, but that's the worst thing I can think of right now. No complaints otherwise! **What problems is ContactMonkey solving and how is that benefiting you?** Making mass messaging look organized and professional. Employees pay attention and can find what they need much easier ### 11. It was a great experience working with ContactMonkey. **Rating:** 4.0/5.0 stars **Reviewed by:** Devi S. | Lead - Change and Communications, Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about ContactMonkey?** Metrics, Ease of Use, customer service. blog with all useful documents, Almost no technical glitches, **What do you dislike about ContactMonkey?** Could be more internal brand guideline friendly and offer more email templates **What problems is ContactMonkey solving and how is that benefiting you?** Gives insight on employee engagement and easy to use template builder ### 12. Great platform, great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wine and Spirits | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about ContactMonkey?** Contact Monkey is super easy to use, especially if you've ever used CMS software previously. The Contact Monkey team has always been very responsive and supportive of our needs. The integration process with our IT team was easy as well. **What do you dislike about ContactMonkey?** We've had mobile formatting issues a couple of times over the past few years, but those were quickly resolved by the CM team. **What problems is ContactMonkey solving and how is that benefiting you?** We needed a turnkey, modern way to communicate with our team members and Contact Monkey has allowed us to do so. Previously our team was sending text heavy pdf newsletters. The communications we send with CM are much easier for folks to quickly read and are more visual too. ### 13. Internal Comms Review **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about ContactMonkey?** Easy drag and drop templates. Minimum designer's support needed. **What do you dislike about ContactMonkey?** The tables aren't very appealing. The size of rows and columns aren't too flxible. **What problems is ContactMonkey solving and how is that benefiting you?** Designer dependency, dependency on the support team for HTML ### 14. Colleague-focused and easy to use internal communications email software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about ContactMonkey?** It's easy to use, modern and the team (Morgana in my experience) is always happy to help and offer suggestions There's lots of ability to personalise content and campaigns and I like that emails can be amended based on your organisation's needs Free reign in terms of design which is sometimes lost on other platforms **What do you dislike about ContactMonkey?** I question the reliability of statistics and metrics given, the data could also be slightly more advanced and detailed The icons are arguably limited - no video/play button for example For events, it would be slightly easier if events were able to be sent as a calendar invite, as opposed to ICS, to make it easier for colleagues the surveys make the emails not mobile-friendly as they are too big for the screen **What problems is ContactMonkey solving and how is that benefiting you?** making it easier for us to communicate with colleagues and improve engagement with employees ### 15. Best Customer Service Ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about ContactMonkey?** I've never had better customer service! Chantal is always available and happy to help. I appreciate that she walks us through new features and answers questions clearly. **What do you dislike about ContactMonkey?** I find at times the template builder is a bit counter-intuitive. For example, when I click on a content box, if the box is larger than my screen, I can't access the buttons to delete/copy the box and instead have to zoom out on my browser. **What problems is ContactMonkey solving and how is that benefiting you?** I can control exactly what an email will look like to an employee/recipient without worrying about aspecs getting wonky or looking strange. ContactMonkey gives me total peace of mind. ### 16. Excellent tool to have metrics **Rating:** 4.5/5.0 stars **Reviewed by:** Jose M. | Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about ContactMonkey?** I like the merge fields option to personalize a message, also the easy reading format of the metrics. **What do you dislike about ContactMonkey?** I would like to be able to download as a PDF the metrics in order to share them with other teams with the same look and feel, instead of a spreadsheet. **What problems is ContactMonkey solving and how is that benefiting you?** Having an easy-to-use rating feature in specific emails and knowing how many people open, read and interact with them. ### 17. Using Contact Monkey has been easy, intuitive, and fun. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about ContactMonkey?** What I like best about CM is that not only is it intuitive to use, but it's versatile in comparison to other email platforms. There is flexibility in what you can do within the email template. **What do you dislike about ContactMonkey?** The one thing that I noticed that perhaps I would improve on CM is the lack of options when it comes to A/B testing. I believe they only offer the option to test the subject line but I would like to have the chance to test other variables of my email. **What problems is ContactMonkey solving and how is that benefiting you?** CM helps us measure employee engagement when we send out our divisional newsletters. I think it's a good measure of how involved employees are in knowing what is going on in our division. It also helps us spread the word on important updates and announcements more directly and to people's inboxes. ### 18. ContactMonkey is a great, reliable tool that does exactly what you need. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** September 28, 2023 **What do you like best about ContactMonkey?** Their integration with Outlook is really great. I love the analytics that you can see for every email, it's very detailed and helps me a lot to improve the content and see what resonates the most. The team at ContactMonkey is super responsive and very quick to help if any issues arise. Honestly, it just works and is really easy to manage and handle, even with hundreds of recipients. **What do you dislike about ContactMonkey?** Their web interface can be a little buggy at times. Downloading reports takes multiple steps that seem redundant. **What problems is ContactMonkey solving and how is that benefiting you?** To create good looking, templated emails to provide consistent communications to global teams. ### 19. Happy to use contactmonkey **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about ContactMonkey?** Userfiendly interface. Data visualization. Report with comprehensive data. **What do you dislike about ContactMonkey?** Group working in team. I really dislike it. **What problems is ContactMonkey solving and how is that benefiting you?** Sharing information across organization ### 20. Great Communications Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about ContactMonkey?** Ability to create engaging email campaigns. **What do you dislike about ContactMonkey?** I wish there was more of integreation with social media. **What problems is ContactMonkey solving and how is that benefiting you?** It helps us communicate and engage with employee effectively. It also gives us useful metrics to track. ### 21. Transforming our internal communication **Rating:** 5.0/5.0 stars **Reviewed by:** Sammy L. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about ContactMonkey?** My favourite this about contact monkey is how easy and slick it is to use. It makes creating a comms much easier than using word or publisher. You are able to to add a vareity of text, images and videos and formarts beautifully **What do you dislike about ContactMonkey?** The only problem I have come up against is you cannot create a table with a calendar, we tried to see if we could make this work so this is one thing I always have to manually add after I have completed everything else in contact monkey **What problems is ContactMonkey solving and how is that benefiting you?** I don't have any specific issues apart from the first one mentioned on the prior page. This is something I have come to accept for the time being but would be great if they could create. ### 22. its a good product, but not too easy to create templates. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2024 **What do you like best about ContactMonkey?** the reports and control after sending email. **What do you dislike about ContactMonkey?** before create the email, it could be hard, and is not flexible for "any user" to create it, so it needs somo effort from support it with users that not usually sends email and they do it **What problems is ContactMonkey solving and how is that benefiting you?** we hace control about how many users open emails and how much time they spend reading them. ### 23. Simple and effective for email communications **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2023 **What do you like best about ContactMonkey?** It's very easy to use and intuitive, it connects seamlessly with other emailing tools used (in my case Outlook), it provides a great level of granular analytics, and the customer support team is always ready to help. All in all, it's great for small/ medium teams. **What do you dislike about ContactMonkey?** It would be great to have more options for scheduling and creatign email flows, as well as expanding from emails to messaging, too. **What problems is ContactMonkey solving and how is that benefiting you?** Creating branded, visually engaging emails for internal communication purposes. Creating templates to save time and accessing user / reader analytics for reporting. ### 24. Contact Monkey Works for me **Rating:** 5.0/5.0 stars **Reviewed by:** Keith L. | Senior Global Service Logistics Process Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2024 **What do you like best about ContactMonkey?** Ease of use. I use it regularly, mostly for surveying. **What do you dislike about ContactMonkey?** Updates to the UI could be more frequent **What problems is ContactMonkey solving and how is that benefiting you?** It helps gather customer feedback and participation. ### 25. Contact Monkey makes sending emails in outlook to my organization EASY! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2024 **What do you like best about ContactMonkey?** The Outlook integration, for sure, is the best thing about Contact Monkey. It's easy to use and implement, simple to work with and it makes sending internal comms emails very easy. **What do you dislike about ContactMonkey?** I wish you didn't have to meet with a rep to onboard and can just self-teach and send emails. **What problems is ContactMonkey solving and how is that benefiting you?** Sending good looking internal emails and viewing engagement of communications. ### 26. Contact Monkey is very simple to navigate and a fun way to create **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2022 **What do you like best about ContactMonkey?** Integrity with MS Outlook, mobile view, customer service is always available to help with issues, the format is very easy to play around with and manipulate, data analysis **What do you dislike about ContactMonkey?** Data analysis and tracking could be better, I experienced a couple of bugs when saving my work, format is sometimes restrictive **What problems is ContactMonkey solving and how is that benefiting you?** Providing a clean template and an organized way to share communications with customers and keep them engaged, visually and litterally. Ease of use. Staying up to date with the latest internal developments and driving engagement. ### 27. Easy and intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Janet W. | Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2023 **What do you like best about ContactMonkey?** Easy platform to produce and distribute communications. **What do you dislike about ContactMonkey?** Sometimes the site and/or template builder/editor is glitchy. **What problems is ContactMonkey solving and how is that benefiting you?** Ability to produce and distribute professional looking communications that are visually appealing and on brand. Ability to see real-time data and evaluate if our communications are effective. ### 28. Great experience with ContactMonkey **Rating:** 4.5/5.0 stars **Reviewed by:** Joanna W. | Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2023 **What do you like best about ContactMonkey?** Simple email tracking that gives useful dashboards. Great customer support team. **What do you dislike about ContactMonkey?** The system can be complex and time-consuming to use, i.e. for longer newsletters. **What problems is ContactMonkey solving and how is that benefiting you?** Being able to track open rates of emails gives us a picture of how successful our internal campaigns are. ### 29. Very user friendly and fun! **Rating:** 4.5/5.0 stars **Reviewed by:** Morgan N. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about ContactMonkey?** The templates are easy to use and there are a lot of options for different designs. I am able to include photos, videos, surveys, GIFs, it's really engaging and fun to work with! **What do you dislike about ContactMonkey?** I would like if there were more options in design, such as formatting and being able to move text with other pieces of the tempaltes. **What problems is ContactMonkey solving and how is that benefiting you?** employee engagement, communication staff-wide, its a benefit as more staff is comfortable coming to the HR team for questions! ### 30. The answer to well-designed company communication! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about ContactMonkey?** The easy design editability. The simple user interface. Tracking my recipients. **What do you dislike about ContactMonkey?** The only downside I've noticed is the design options are limited to a degree. It seems a bit black or white and less customizable (coming from a graphic designer). I realize these issues are not a huge deal all around, which is why I still scored it very high. **What problems is ContactMonkey solving and how is that benefiting you?** Being able to report on how far we are able to reach in our internal communications has been very helpful. ### 31. Great Templates, Great Data **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about ContactMonkey?** I really enjoy the amount of preset temour plates, as well as the option to build own communications. There are so many options for layouts and widgets/tiles. Customer support is top. The presentations and the troubleshooting is always extremely quick. **What do you dislike about ContactMonkey?** I really cant find a downside as i really enjoy using the application. **What problems is ContactMonkey solving and how is that benefiting you?** It helped us create emails and communications that are engaging and that is benefiting the organization as it keeps frontline staff informed of all things happening. ### 32. The best internal communication device available **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2023 **What do you like best about ContactMonkey?** Contact Monkey is an easy-to-use platform experience for larger teams that require regular communication. Our organization is multifaceted and has a lot of moving parts and Contact Moneky helps us align across departments. **What do you dislike about ContactMonkey?** Nothing! Really. There is a learning curve when getting to know new software but for the most part, Contact Monkey is easy to use and very user-friendly for those of us who manage communications but aren't necessarily a part of the communications team. **What problems is ContactMonkey solving and how is that benefiting you?** Communicating complex medical information across multiple teams that work all hours of the day & night. We are always looking to engage and excite the staff while at the same time practice safe and effective medicine. ### 33. A great tool to internal communications **Rating:** 5.0/5.0 stars **Reviewed by:** Diego P. | Asesor de comunicación, Enterprise (> 1000 emp.) **Reviewed Date:** September 28, 2023 **What do you like best about ContactMonkey?** The insights and the easy that it is to create an e-mail. **What do you dislike about ContactMonkey?** I would like it to be more intuitive when sending to distibution lists. **What problems is ContactMonkey solving and how is that benefiting you?** Making it easier to track and to check if the internal communications are working. ### 34. Contact Monkey is great for record keeping! **Rating:** 4.0/5.0 stars **Reviewed by:** Monica V. | Work Planning and Control, Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about ContactMonkey?** I like how we can draft emails through contact monkey and then follow the progress of people opening them **What do you dislike about ContactMonkey?** I do not like the formatting in contact monkey email templates sometimes. The copy and paste is odd **What problems is ContactMonkey solving and how is that benefiting you?** tracking engagement ### 35. Lots of creative freedom and useful insights **Rating:** 5.0/5.0 stars **Reviewed by:** Anna P. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about ContactMonkey?** Dashboard insights are very helpful, and a lot of features to make your best email created **What do you dislike about ContactMonkey?** Sometimes there are issues with logging in using Outlook **What problems is ContactMonkey solving and how is that benefiting you?** ContactMokey helps me create engaging email templates and analyze engagement/ improve community building process ### 36. An easy to use and professional email builder platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2023 **What do you like best about ContactMonkey?** - easy to edit templates - getting analytics is very straight forward - the events functionality makes getting event registrations very straightforward - easily integrates with outlook **What do you dislike about ContactMonkey?** there are small nuiances that can be improved: - having the ability to write text on images would help with creating individual banners - very limited survey options and it is not very straightforward to use **What problems is ContactMonkey solving and how is that benefiting you?** - easy to create profgessional internal emails - view analytics and employee engagament ### 37. Good Support, Good Platform, Minor Issues **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about ContactMonkey?** The support provided is very good! Can't complain. They always seek out feedback and try to respond to it, including product updates and new features. **What do you dislike about ContactMonkey?** There are little finicky issues like random double spacing in bullets, minor things. **What problems is ContactMonkey solving and how is that benefiting you?** We have metrics to measure our newsletters and employee sentiment. However, metrics and send could be improved (providing individual tracking for all email in a quick manner - the email at scale feature didn't work for our instance). ### 38. I love Contact Monkey. I love it, love it, love it. I love it. **Rating:** 5.0/5.0 stars **Reviewed by:** Ed L. | Enterprise (> 1000 emp.) **Reviewed Date:** September 28, 2023 **What do you like best about ContactMonkey?** It's easy to use and very easy to customize things. **What do you dislike about ContactMonkey?** nothing really. It works really well for me and my organization. **What problems is ContactMonkey solving and how is that benefiting you?** It is helping us stay connected to our employees and deliver them weekly news and updates. ### 39. Solid internal comms tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about ContactMonkey?** easy to use interface, tracking ability is handy. the design elements are well implemented as well. it's integrated with outlook which simplifies the work flow process. **What do you dislike about ContactMonkey?** event functionality is not the best. once an event is live there is no way to change it and it is cumbersome to have to click to request an excel of your registrants and then wait for an emial to download it. at minimum i would like to be able to send that email to others. **What problems is ContactMonkey solving and how is that benefiting you?** it allows us to create visually appealing messages that also reinforce our branding to convey a level of importance for internal outreach. contact monkey emails stand out! ### 40. Contact Monkey Review **Rating:** 5.0/5.0 stars **Reviewed by:** Sampath K. | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about ContactMonkey?** Works perfectly, has all the necessary elements required for efficient template building, email sending and tracking. The CM Test and Dashboard are some great features. **What do you dislike about ContactMonkey?** Doesnt work at times when we are connected to our office Wifi. Not sure if the issue is with CM or our wifi. **What problems is ContactMonkey solving and how is that benefiting you?** Efficient tracking - open rate, multiple opens, location-wise metrics are things that are very helpful for us during reporting. ### 41. Lots of Features, really enjoy using it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2023 **What do you like best about ContactMonkey?** The formatting of a campaign makes it look professional. Also, there are features which can make the email more personal. **What do you dislike about ContactMonkey?** Having to keep pressing the 'Save and Exit' button - these should be split and have separate buttons. **What problems is ContactMonkey solving and how is that benefiting you?** Sending professional looking emails that are not possible using a standard Outlook email. Tracking of users who open the email and the number of links they click on is also useful. ### 42. Wonderful Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about ContactMonkey?** I love how easy it is to use and format all of our leaders' emails consistently. I also love the features; having a dashboard to see how many people opened the e-mail and clicked links is great and super helpful. We use contact money to send at least ten e-mails per month. **What do you dislike about ContactMonkey?** I wish I could access my photo library outside of editor mode. **What problems is ContactMonkey solving and how is that benefiting you?** Format/brand consistency; user insights. ### 43. Making company-wide emails simple, professional, and clear **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2023 **What do you like best about ContactMonkey?** Contact Monkey has been really convenient in my role, as I often send out emails to our entire organization and we use the analytics to support future initiatives. **What do you dislike about ContactMonkey?** I want more editing functionality when creating an email; otherwise, the platform is great. **What problems is ContactMonkey solving and how is that benefiting you?** Contact Monkey is allowing me to seamlessly construct visually appealing emails using their templates, that provide announcements, marketing, and other information to our organization. ### 44. Easy to use template tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 28, 2023 **What do you like best about ContactMonkey?** It is very straightforward to use. The standard and customized templates allow me to drag and drop so all I need to do is focus on the templates. It was easy to use, the customer support is good and I appreciate the features. **What do you dislike about ContactMonkey?** Sometimes I struggle with the fonts, font sizes and spacing. **What problems is ContactMonkey solving and how is that benefiting you?** Making it easier to create a professional looking employee newsletter. ### 45. Good and Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Heena T. | Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2023 **What do you like best about ContactMonkey?** The inbuilt templates, ease of implementation and integration **What do you dislike about ContactMonkey?** Constant freezing of work-item when continually working over changes **What problems is ContactMonkey solving and how is that benefiting you?** Sending out campaigns and tracking them along with analytics ### 46. Fine service **Rating:** 3.0/5.0 stars **Reviewed by:** Olivia M. | Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about ContactMonkey?** Quick customer service, easy for non designers **What do you dislike about ContactMonkey?** It has limited services and the stats are often skewed **What problems is ContactMonkey solving and how is that benefiting you?** There aren't any problems ### 47. Automated, low stress tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Luis S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2023 **What do you like best about ContactMonkey?** Have everything in one place only! Easy to navigate and customize the system and a lot of improvements along the time client-centred **What do you dislike about ContactMonkey?** Maybe there is some lack of client assistance on time, but all part of the normal response time **What problems is ContactMonkey solving and how is that benefiting you?** Developing consistent and client-oriented comms with easy and smooth managing and customizing ### 48. User friendly and continuously improving, I love the new features that come out often! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about ContactMonkey?** So simple to create beautiful emails and so simple to track and report on emails. **What do you dislike about ContactMonkey?** Ocassionally buggy but usually resolved quickly. **What problems is ContactMonkey solving and how is that benefiting you?** Enticing invite emails that have improved participation in weekly sessions held by our GM, Trackable sending that has helped us identify holes in processes and adjust to ensure all employees are receiving the emails. ### 49. Easy, intuitive application **Rating:** 4.5/5.0 stars **Reviewed by:** David D. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2023 **What do you like best about ContactMonkey?** Ease of use. Ability to create great internal emails to employees. **What do you dislike about ContactMonkey?** Can't think of too much. Maybe ability to purge old campaigns en masse, rather than one by one. **What problems is ContactMonkey solving and how is that benefiting you?** It allows my team and I to send vibrant, nice-looking emails to employees (CA & NV) about job opportunities, company events, HR announcements, etc. ### 50. Amazing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Paper & Forest Products | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2023 **What do you like best about ContactMonkey?** I like that ContactMonkey is super user-friendly with all the essential functionalities. It easily integrates into our email system. **What do you dislike about ContactMonkey?** I wish there was a way to organize previously uploaded files into the folder. I know this is in the works and it will be a game-changer once it is active. **What problems is ContactMonkey solving and how is that benefiting you?** n/a ## ContactMonkey Discussions - [Good case practices](https://www.g2.com/discussions/good-case-practices) - 1 comment, 1 upvote - [What is ContactMonkey Internal Communications Tracking used for?](https://www.g2.com/discussions/what-is-contactmonkey-internal-communications-tracking-used-for) - 1 comment - [View ContactMonkey pricing details and edition comparison](https://www.g2.com/products/contactmonkey-inc-contactmonkey/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+05%3A16%3A23+-0500&secure%5Bsession_id%5D=0c2776f3-2f28-43d9-8008-104ab56d4d4a&secure%5Btoken%5D=bd5f65c494a9fcfc2d1099725ff9741b8a05a8d5a030623bafc8dc0e31e9e8f1&format=llm_user) ## ContactMonkey Integrations - [Appspace](https://www.g2.com/products/appspace/reviews) - [Azure SQL Database](https://www.g2.com/products/azure-sql-database/reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [Canva](https://www.g2.com/products/canva/reviews) - [Humaans](https://www.g2.com/products/humaans/reviews) - [Lano](https://www.g2.com/products/lano/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - [TriNet](https://www.g2.com/products/trinet/reviews) ## ContactMonkey Features **Templates** - Text and Themes - Stock Images - Proofing - Mobile Responsive **Information Distribution** - Newsletter - Notifications - Email - Multi-Channel Sharing **Newsletter Interface Features - Internal Newsletter Software** - Feedback - Design - Content Embedding **Edit** - Pre-Made - Build - HTML **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Employee Engagement** - Employee Generated Content - Confirmation - Comments - Inline Translation - Administrative Access - Content Interaction - Surveys (global & local) - Chat **Newsletter Management Features - Internal Newsletter Software** - Collaboration - Personalization - Archive **Logistics** - Analytics - Issues - Integrations - Shareable Link **Platform Content** - Employee Pulse Surveys - Survey Customization - Science-based templates **Administrative Features - Internal Newsletter Software** - Security - User Permissions - Compliance - Integration **User Experience & Accessibility - Employee Communications** - Native Mobile Application - Branded Experience - Personalized Ux Experience - Audience Management & Creation **Platform Additional Functionality** - Employee Segmenting - Social Feedback Portal **Generative AI** - AI Text Generation - AI Text Summarization **Content Distribution - Employee Communications** - Newsfeed - Newsletter Engine - Multi-Channel Sharing **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Additional Features - Employee Communications** - Emergency Notifications - Analytics - Integrations **Agentic AI - Email Template Builder** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Employee Communications** - Cross-system Integration - Natural Language Interaction ## Top ContactMonkey Alternatives - [Poppulo Employee Experience](https://www.g2.com/products/poppulo-employee-experience/reviews) - 4.4/5.0 (210 reviews) - [Workshop](https://www.g2.com/products/workshop/reviews) - 4.7/5.0 (188 reviews) - [Staffbase](https://www.g2.com/products/staffbase/reviews) - 4.6/5.0 (246 reviews)