ContactMonkey Features
Platform (7)
Customization
Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views. 110 reviewers of ContactMonkey have provided feedback on this feature.
Integration APIs
Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications. This feature was mentioned in 95 ContactMonkey reviews.
Internationalization
As reported in 98 ContactMonkey reviews. Enables users to view and transact business with the same content in multiple languages and currencies.
User, Role, and Access Management
Grant access to select data, features, objects, etc. based on the users, user role, and groups. This feature was mentioned in 107 ContactMonkey reviews.
Performance
Is consistently available (uptime) and allows users to complete tasks reliably. This feature was mentioned in 110 ContactMonkey reviews.
Reporting
Provides analytics tools that reveal important business metrics and track progress. This feature was mentioned in 107 ContactMonkey reviews.
Dashboards
Creates dashboards to track information like open positions, current headcount, and recruiting pipeline. This feature was mentioned in 109 ContactMonkey reviews.
Templates (4)
Text and Themes
Based on 133 ContactMonkey reviews and verified by the G2 Product R&D team. Allow users to edit text and themes on email templates
Stock Images
Based on 115 ContactMonkey reviews and verified by the G2 Product R&D team. Provide a library of stock images to use for emails
Proofing
Based on 113 ContactMonkey reviews and verified by the G2 Product R&D team. Offer email proofing capabilities
Mobile Responsive
Provide mobile responsive email templates This feature was mentioned in 115 ContactMonkey reviews.
Edit (3)
Pre-Made
Based on 116 ContactMonkey reviews and verified by the G2 Product R&D team. Offer pre-made email templates
Build
Based on 128 ContactMonkey reviews and verified by the G2 Product R&D team. Allow users to create their own email templates
HTML
Based on 109 ContactMonkey reviews and verified by the G2 Product R&D team. Use drag-and-drop HTML editing to create email templates
Logistics (4)
Analytics
Based on 128 ContactMonkey reviews and verified by the G2 Product R&D team. Provide analytics reporting so that users can see how their campaigns perform
Issues
Based on 118 ContactMonkey reviews and verified by the G2 Product R&D team. Allow for users to identify potential issues that would stop their emails from sending
Integrations
Based on 113 ContactMonkey reviews and verified by the G2 Product R&D team. Integrate with email software or email marketing and marketing automation platforms
Shareable Link
Ability to share email templates via a link to collect feedback on the created emails easily 110 reviewers of ContactMonkey have provided feedback on this feature.
Platform Basics (3)
Performance Benchmarking
Compare survey results to industry benchmarks to locate key areas for improvement. Evaluate survey results at either a high-level or individual employee level. 106 reviewers of ContactMonkey have provided feedback on this feature.
Reporting & Dashboards
Based on 113 ContactMonkey reviews. Survey results can be visualized and reported on in real time, with manager dashboards and automated reporting tools. Reports can be customized and distributed to aid in organizational improvement and employee performance reviews.
Interoperability
Connects to external systems and applications as needed to complete team workflows. 91 reviewers of ContactMonkey have provided feedback on this feature.
Platform Content (3)
Employee Pulse Surveys
Based on 99 ContactMonkey reviews. Distribute short, customizable culture-focused surveys or polls to employees to measure the various factors of employee engagement, including job, environment, and pay satisfaction.
Survey Customization
Customize various components of surveys, including individual questions, distribution frequency, audience size, and anonymity. This feature was mentioned in 100 ContactMonkey reviews.
Science-based templates
As reported in 81 ContactMonkey reviews. Provides content templates built by academics and/or practitioners and leverage science and research.
Platform Additional Functionality (2)
Employee Segmenting
Based on 87 ContactMonkey reviews. Segment employees according to factors such as location, demographics, and position. Distribute surveys and filter survey results according to employee segments.
Social Feedback Portal
Communicate with team members and managers through a built-in customizable web portal. Users can communicate 1 on 1 with each other, and can ask questions, share frustrations, and make suggestions with varying degrees of anonymity. This feature was mentioned in 83 ContactMonkey reviews.
Information Distribution (5)
News Feed
Allows information to be distributed via a scrolling news feed.
Newsletter
Allows information to be distributed via newsletter.
Notifications
Allows information to be distributed via push notification.
Email
Allows information to be distributed via email.
Multi-Channel Sharing
Allows administrators to deliver information through multiple channels at once.
Employee Engagement (8)
Employee Generated Content
Able to share pictures, videos or external articles, and users can participate in the communication if authorized
Confirmation
Allows employees to confirm that they have received or read a piece of content.
Comments
Allows employees to leave comments on posts within the application.
Inline Translation
Automatically translates information via machine translation.
Administrative Access
Allows administrators to set permissions within the application.
Content Interaction
Has the ability for users to like and react to a post, comment and share visuals on posts, react to comments left by colleagues, and also tag colleagues if they think it would be interesting to share with others to read too.
Surveys (global & local)
Shares the option for users to answer surveys via the tool from wherever they are are. Has customization options of single, multiple choice, or open text answers, etc.
Chat
Create audience-based chat rooms to share news within their teams, and employees can create private chat rooms as well. Replicates the user experience of employee's favorite apps (e.g. WhatsApp, Messenger, Slack etc.).
Generative AI (2)
AI Text Generation
Based on 85 ContactMonkey reviews. Allows users to generate text based on a text prompt.
AI Text Summarization
Based on 81 ContactMonkey reviews. Condenses long documents or text into a brief summary.
Newsletter Interface Features - Internal Newsletter Software (3)
Feedback
Provides a way for recipients to provide feedback directly. 42 reviewers of ContactMonkey have provided feedback on this feature.
Design
Based on 46 ContactMonkey reviews. Provides a variety of design elements and templates.
Content Embedding
As reported in 44 ContactMonkey reviews. Allows users to embed a variety of content types to a newsletter, including videos, images, and links.
Newsletter Management Features - Internal Newsletter Software (3)
Collaboration
Based on 43 ContactMonkey reviews. Multiple contributors can work on a newsletter simultaneously.
Personalization
Personalizes content based on recipient, team, department, etc. 43 reviewers of ContactMonkey have provided feedback on this feature.
Archive
Based on 42 ContactMonkey reviews. Has an archive to store and manage past newsletters.
Administrative Features - Internal Newsletter Software (4)
Security
Ensures the security and confidentiality of internal communications. 43 reviewers of ContactMonkey have provided feedback on this feature.
User Permissions
As reported in 43 ContactMonkey reviews. Provides granular control over user access and permissions.
Compliance
Based on 42 ContactMonkey reviews. Has features to ensure newsletter adheres to internal regulation and compliance requirements.
Integration
Integrates with other collaboration tools, such as intranets and employee communication platforms. This feature was mentioned in 42 ContactMonkey reviews.
User Experience & Accessibility - Employee Communications (4)
Native Mobile Application
Contains fully branded mobile app that is available natively via different platforms. Has low bandwidth management to optimize communication between the application and servers.
Branded Experience
Provides customizable web platform for colors, fonts, company branding etc.
Personalized Ux Experience
Targets content based on profiles, attributes, communications needs, etc. Able to personalize end-users' content view based on preferences and interests.
Audience Management & Creation
Creates segmentation groups and communication audiences to target messages, content, features access, etc.
Content Distribution - Employee Communications (3)
Newsfeed
Displays application newsfeed content in an engaging and modern manner.
Newsletter Engine
Allows for reaching employees through the Integrated newsletter builder via email
Multi-Channel Sharing
Publishes the content once on the platform and pushing it through to different comms channels. Pushes specific content based on rules to Microsoft Teams, displaying content inside SharePoint, etc.
Additional Features - Employee Communications (3)
Emergency Notifications
Can activate a Must-Read or an Alert. Must-read will be content that a user is exposed to when they connect to the platform. Allows for alerts to appear in full screen and user will not be able to view the platform without reading the content and validating the dedicated button.
Analytics
Analyzes behavior data to understand performance of program via users, content performance of what content performs best, and video content performance determined by what videos have been seen and by who.
Integrations
Connects with API access, low-code/no-code connectors, as well as integrations with intranet, HRIs, Microsoft Teams, Slack etc.
Agentic AI - Employee Communications (2)
Cross-system Integration
Works across multiple software systems or databases
Natural Language Interaction
Engages in human-like conversation for task delegation
Agentic AI - Email Template Builder (2)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
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