ContactMonkey Features

Platform (7)

Customization: Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views.
Integration APIs: Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications.
Internationalization: Enables users to view and transact business with the same content in multiple languages and currencies.
User, Role, and Access Management: Grant access to select data, features, objects, etc. based on the users, user role, and groups.
Performance: Is consistently available (uptime) and allows users to complete tasks reliably.
Reporting: Provides analytics tools that reveal important business metrics and track progress.
Dashboards: Creates dashboards to track information like open positions, current headcount, and recruiting pipeline.

Analytics: Provide analytics reporting so that users can see how their campaigns perform
Issues: Allow for users to identify potential issues that would stop their emails from sending
Integrations: Integrate with email software or email marketing and marketing automation platforms
Shareable Link: Ability to share email templates via a link to collect feedback on the created emails easily

Performance Benchmarking: Compare survey results to industry benchmarks to locate key areas for improvement. Evaluate survey results at either a high-level or individual employee level.
Reporting & Dashboards: Survey results can be visualized and reported on in real time, with manager dashboards and automated reporting tools. Reports can be customized and distributed to aid in organizational improvement and employee performance reviews.
Interoperability: Connects to external systems and applications as needed to complete team workflows.

Employee Pulse Surveys: Distribute short, customizable culture-focused surveys or polls to employees to measure the various factors of employee engagement, including job, environment, and pay satisfaction.
Survey Customization: Customize various components of surveys, including individual questions, distribution frequency, audience size, and anonymity.
Science-based templates: Provides content templates built by academics and/or practitioners and leverage science and research.

Employee Segmenting: Segment employees according to factors such as location, demographics, and position. Distribute surveys and filter survey results according to employee segments.
Social Feedback Portal: Communicate with team members and managers through a built-in customizable web portal. Users can communicate 1 on 1 with each other, and can ask questions, share frustrations, and make suggestions with varying degrees of anonymity.

Employee Generated Content: Able to share pictures, videos or external articles, and users can participate in the communication if authorized
Confirmation: Allows employees to confirm that they have received or read a piece of content.
Comments: Allows employees to leave comments on posts within the application.
Inline Translation: Automatically translates information via machine translation.
Administrative Access: Allows administrators to set permissions within the application.
Content Interaction: Has the ability for users to like and react to a post, comment and share visuals on posts, react to comments left by colleagues, and also tag colleagues if they think it would be interesting to share with others to read too.
Surveys (global & local): Shares the option for users to answer surveys via the tool from wherever they are are. Has customization options of single, multiple choice, or open text answers, etc.
Chat: Create audience-based chat rooms to share news within their teams, and employees can create private chat rooms as well. Replicates the user experience of employee's favorite apps (e.g. WhatsApp, Messenger, Slack etc.).

Feedback: Provides a way for recipients to provide feedback directly.
Design: Provides a variety of design elements and templates.
Content Embedding: Allows users to embed a variety of content types to a newsletter, including videos, images, and links.

Security: Ensures the security and confidentiality of internal communications.
User Permissions: Provides granular control over user access and permissions.
Compliance: Has features to ensure newsletter adheres to internal regulation and compliance requirements.
Integration: Integrates with other collaboration tools, such as intranets and employee communication platforms.

Native Mobile Application: Contains fully branded mobile app that is available natively via different platforms. Has low bandwidth management to optimize communication between the application and servers.
Branded Experience: Provides customizable web platform for colors, fonts, company branding etc.
Personalized Ux Experience: Targets content based on profiles, attributes, communications needs, etc. Able to personalize end-users' content view based on preferences and interests.
Audience Management & Creation: Creates segmentation groups and communication audiences to target messages, content, features access, etc.

Emergency Notifications: Can activate a Must-Read or an Alert. Must-read will be content that a user is exposed to when they connect to the platform. Allows for alerts to appear in full screen and user will not be able to view the platform without reading the content and validating the dedicated button.
Analytics: Analyzes behavior data to understand performance of program via users, content performance of what content performs best, and video content performance determined by what videos have been seen and by who.
Integrations: Connects with API access, low-code/no-code connectors, as well as integrations with intranet, HRIs, Microsoft Teams, Slack etc.