--- title: ContactMonkey Reviews meta_title: 'ContactMonkey Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 212 reviews by the users' company size, role or industry to find out how ContactMonkey works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 212 scale: '5' date_modified: '2026-08-04' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # ContactMonkey Reviews **Vendor:** ContactMonkey Inc. **Category:** [Internal Newsletter Software](https://www.g2.com/categories/internal-newsletter-software) **Average Rating:** 4.4/5.0 **Total Reviews:** 212 ## About ContactMonkey ContactMonkey is an intelligent, internal communications email platform built to help you create, send, and measure messages that truly land. From drag-and-drop email creation and built-in templates, to smart targeting that powers personalization and seamless Outlook (and Gmail) integration, everything works the way communicators already do, just faster and with more confidence. Powerful engagement insights show what’s working and prove impact, while automated list management and HRIS integrations keep audience data accurate without manual effort. Subtle, assistive AI helps prevent errors and improve clarity in the background, so you can focus on the message, not the mechanics. With ContactMonkey, internal communicators can deliver relevant, on-brand communication to the right people with measurable results and without the complexity. ## ContactMonkey Pros & Cons **What users like:** - Users value the **ease of use** of ContactMonkey, praising its intuitive design and responsive customer support. (10 reviews) - Users praise the **responsive customer support** of ContactMonkey, appreciating their quick answers and helpful assistance. (6 reviews) - Users appreciate the **easy creation** of emails with intuitive templates, making design and editing a breeze. (6 reviews) - Users appreciate the **easy email management** of ContactMonkey, benefiting from scheduling, templates, and insightful reports. (4 reviews) - Users love the **user-friendly features** of ContactMonkey, simplifying email creation and enhancing brand engagement effortlessly. (4 reviews) - Users value the **excellent customer support** and quick responses from the ContactMonkey team, enhancing their overall experience. (4 reviews) - User Interface Design (4 reviews) - Users value the **customization options** in ContactMonkey, enhancing email design and personalization for better engagement. (3 reviews) - Implementation Ease (3 reviews) - Updates (3 reviews) **What users dislike:** - Users find the **missing features** frustrating, particularly in email design and reporting tools lacking adequate functionality. (5 reviews) - Users find the lack of **document attachment** and editing options for sent emails frustrating in ContactMonkey. (2 reviews) - Users experience **email issues** like sending problems and limitations on document attachments, but support is responsive. (2 reviews) - Users note a **feature deficiency** in keyword search and group reporting, limiting effective email retrieval and analysis. (2 reviews) - Users express concern over **limited design options** , noting formatting issues and the need for better customization features. (2 reviews) - Users report **technical issues** with bugs and delayed support, impacting their experience and timely newsletter completion. (2 reviews) - Users occasionally face **editor issues** , but the responsive support team helps resolve them quickly. (1 reviews) - Users experience **small formatting issues** and suggest additional bullet point and bold options for better clarity. (1 reviews) - Users express concerns about the **insufficient information** provided by the group email reporting feature, hoping for improvements. (1 reviews) - Integration Issues (1 reviews) ## ContactMonkey Reviews ### 1. ContactMonkey friendly for Marketers **Rating:** 4.0/5.0 stars **Reviewed by:** Sylvia L. | Engagement Delivery Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2020 **What do you like best about ContactMonkey?** Very beneficial for sales team who focuses on email campaign. Great for tracking the success of the campaigns and understanding metrics. **What do you dislike about ContactMonkey?** The software program is not free for use. There is various packaging available based on your company's objective. **Recommendations to others considering ContactMonkey:** I believe the program is sufficient for its use. **What problems is ContactMonkey solving and how is that benefiting you?** It is awesome with scheduling email. The program has built-in email templates. There are clear metrics to track email campaigns. ### 2. Contact Monkey SGS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2021 **What do you like best about ContactMonkey?** I love the integration with Outlook and how easy it is to design emails. **What do you dislike about ContactMonkey?** Sometimes it has bugs: colors and fonts change. Spacing doesn't keep its formating when the HTML file is downloaded and sent. **What problems is ContactMonkey solving and how is that benefiting you?** I am now able to respond to last minute or time critical messages that need to go out to the whole company. ### 3. SGS North America **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2020 **What do you like best about ContactMonkey?** I like the integration with Outlook and how easy it is to work with the templates (either the ones built or starting from scratch). **What do you dislike about ContactMonkey?** The template builder can be buggy sometimes. Spacing can change, color of font can change, etc. Some new features not always work. I haven’t been able to use the tables because they haven’t worked for me. **What problems is ContactMonkey solving and how is that benefiting you?** Some campaigns we send out require a need for me to verify that users received and opened the email. Such as training or enrollment notices. ### 4. Real easy to use tool, even for a monkey like me! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2020 **What do you like best about ContactMonkey?** I use Contact Monkey in order to spread the newsletter of my department to all the other internal ones. The things that I like the real user friendly system that they are offering, giving me the possibility to send in a very quick and easy way, but especially the integrated analytics, in order for me not to go crazy but getting a simple feedback! **What do you dislike about ContactMonkey?** Frankly speaking, it has everything a tool like this should offer: it is highly customizable, both in the setting of the mailing list and the newsletter, but also in the analytics. So, no problems at all! **Recommendations to others considering ContactMonkey:** Use it without any doubt: it's versatile, easy-to-use, and complete in terms of analytics. **What problems is ContactMonkey solving and how is that benefiting you?** Managing 500+ email addresses, and segmenting them depending on subjects was areal pain. With Contact Monkey I succeeded in doing it in a very efficient way. The best benefit is that now I'm more able to concentrate on the contents of the newletters, instead of going nuts regarding the tool to send them! ### 5. Really the only solution like it on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica M. | Corporate Marketing Specialist, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2019 **What do you like best about ContactMonkey?** We have email providers to send external emails. But for Outlook-driven internal communications, we had no way to: 1) Send a pretty HTML email, 2) track opens and clicks, 3) send to our internal distribution groups (i.e. "All Employees") and 4) send without an opt out link at the bottom (because this isn't marketing, it's internal comms). Contact Monkey allows us to do all of the above beautifully and easily. **What do you dislike about ContactMonkey?** It really is clunky, trying to get set up, onboarded, and in to use the tool. But once you're IN, and designing and sending an HTML email, that part is seamless and easy-to-use, so it overrides the cons. **Recommendations to others considering ContactMonkey:** If you're looking for a tool to send beautiful HTML emails to an internal audience via Microsoft Office - stop wasting your time looking and start using ContactMonkey! **What problems is ContactMonkey solving and how is that benefiting you?** We now have beautiful, trackable HTML emails going out on a regular basis to our entire company (internal comms / employee newsletters). I've battles for 2-3 years to find a way to accomplish this, and to date, ContactMonkey is the ONLY tool I've found that works. Benefits include time saved (I was spending WAY too much time trying to force Outlook to make my emails "pretty" - even though they weren't trackable). Now it's quick and easy! ### 6. In a Class of Its Own **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2019 **What do you like best about ContactMonkey?** I love how user-friendly the platform is, and how the support team (especially Gareth!) is so wonderful and accommodating when I get stumped. It is also the only platform we found that didn't have an opt out function (since ours is completely internal) which was really important to our executives. Our team loves the new newsletter and even our technical folks are impressed with the look and feel/layout. **What do you dislike about ContactMonkey?** The only dislike is the price, which seems appropriate for what it offers, especially compared to the "competition," which we didn't care for. However, the team was very flexible and worked with us on a price that works for our small company. **What problems is ContactMonkey solving and how is that benefiting you?** It's interesting to see what articles and links our team clicks on, and it is helping us shape the quality and topics in each issue. It provides the validation that we needed to show our executives, and the engagement is fantastic to have documented. ### 7. Good product, but it has some limitations **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2019 **What do you like best about ContactMonkey?** I like that we have the ability to create templates and track how many people are opening the email and clicking on things. Customer support is also pretty responsive. **What do you dislike about ContactMonkey?** We have had issues with some of the metrics seeming unreliable or questionable. And, we had a couple of instances where the tool did not work at all, only to discover later on it's because you can't have attachments on your emails. This is something that was never mentioned to us when we were looking into the product, and we probably wouldn't have gone with it if we knew this was the case. I sincerely hope they look into addressing that problem as it's pretty standard practice in government to attach PDF's of official memos to the email itself. We now have to use a workaround in order to do this. I also wish we could track additional metrics such as read time, etc. **Recommendations to others considering ContactMonkey:** If you're looking for something that will offer very basic metrics and has a user-friendly template builder, then ContactMonkey is a good tool. Just be aware of any limitations upfront. **What problems is ContactMonkey solving and how is that benefiting you?** We have been able to gauge which emails are more successful, usually due to the sender (we believe), and that emails are read more if we send them first thing in the morning mid-week. ### 8. Good, but not great **Rating:** 3.0/5.0 stars **Reviewed by:** Aray R. | Internal Communications Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2019 **What do you like best about ContactMonkey?** Easy to use, easy to navigate. I like it. **What do you dislike about ContactMonkey?** If you want to do more, it limits you. This is great for beginners, but I think that after a few years of you knowing how to work these programs, there are others on the market that seem better. Don't get me wrong, I like the platform, but I do wish there was a bit more. **Recommendations to others considering ContactMonkey:** It is great for beginners, but not if you want to do more than just send emails. Tracking is okay. **What problems is ContactMonkey solving and how is that benefiting you?** Internal communications email tracking. We've never used any tools before so this has been helpful for data. ### 9. Three Months In - Good Tool But Still Evaluating **Rating:** 4.0/5.0 stars **Reviewed by:** Felicia H. | Communications Manager, Public Relations and Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2019 **What do you like best about ContactMonkey?** I like that the tool is easy to navigate and the reports are easy to understand. Templates are easy to edit and merge with Outlook. **What do you dislike about ContactMonkey?** With having limitations on the number of email addresses I can send to in Outlook, I have to send a message 3-4 times to hit my entire list. CM doesn't allow you to combine those reports based on multiple reports having the same subject line. **Recommendations to others considering ContactMonkey:** N/a **What problems is ContactMonkey solving and how is that benefiting you?** I am now able to get a pulse on who is opening emails and at what time of day. This has allowed us to revised our distribution lists and streamline the messages we send. ### 10. Popular and well recognized **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2020 **What do you like best about ContactMonkey?** Simple Format and easy templates to use. **What do you dislike about ContactMonkey?** Not as customizable as I would like it to be. **Recommendations to others considering ContactMonkey:** I always recommend using the trial period to see if it fits your needs and if it does, don't hesitate. This really helps you stay in contact at the right time. **What problems is ContactMonkey solving and how is that benefiting you?** Writing emails in advance and scheduling send-outs. ### 11. Introductory Email Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Publishing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2019 **What do you like best about ContactMonkey?** There are preset templates that are very easy to use simply by dragging and dropping. Our rep is also very attentive. **What do you dislike about ContactMonkey?** There are certainly limitations with how the templates can look. This is a tool best for simple communications only. **Recommendations to others considering ContactMonkey:** If you are looking for a variety of analytics for your emails I would recommend going with a more Robust tool. **What problems is ContactMonkey solving and how is that benefiting you?** We wanted to implement a better attention-grabbing internal communications strategy. Contact Monkey has helped us achieve this with fun emails. ### 12. Internal communication emails are not boring anymore **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2019 **What do you like best about ContactMonkey?** You very easily customize your emails exactly how you want them to look. They are professional and very easy to create. **What do you dislike about ContactMonkey?** Maybe only lack of tracking when sending emails to distribution lists, then it just tracks it like sending it to 3 recipients and not 500 **What problems is ContactMonkey solving and how is that benefiting you?** - emails creation and design - analytics to see the clicks, open rate - emoji feedback is easy way how to collect feedback on the communication ## ContactMonkey Discussions - [Good case practices](https://www.g2.com/discussions/good-case-practices) - 1 comment, 1 upvote - [What is ContactMonkey Internal Communications Tracking used for?](https://www.g2.com/discussions/what-is-contactmonkey-internal-communications-tracking-used-for) - 1 comment - [View ContactMonkey pricing details and edition comparison](https://www.g2.com/products/contactmonkey-inc-contactmonkey/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+13%3A43%3A41+-0500&secure%5Bsession_id%5D=eea727e1-3ef1-41b2-b841-5d410da2f912&secure%5Btoken%5D=ec67dcb912ea4fe99a88cac3afc8a97c9203178d72e62ec60fceaa4dea81b0b0&format=llm_user) ## ContactMonkey Integrations - [Appspace](https://www.g2.com/products/appspace/reviews) - [Azure SQL Database](https://www.g2.com/products/azure-sql-database/reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [Canva](https://www.g2.com/products/canva/reviews) - [Humaans](https://www.g2.com/products/humaans/reviews) - [Lano](https://www.g2.com/products/lano/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - [TriNet](https://www.g2.com/products/trinet/reviews) ## ContactMonkey Features **Templates** - Text and Themes - Stock Images - Proofing - Mobile Responsive **Information Distribution** - Newsletter - Notifications - Email - Multi-Channel Sharing **Newsletter Interface Features - Internal Newsletter Software** - Feedback - Design - Content Embedding **Edit** - Pre-Made - Build - HTML **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Employee Engagement** - Employee Generated Content - Confirmation - Comments - Inline Translation - Administrative Access - Content Interaction - Surveys (global & local) - Chat **Newsletter Management Features - Internal Newsletter Software** - Collaboration - Personalization - Archive **Logistics** - Analytics - Issues - Integrations - Shareable Link **Platform Content** - Employee Pulse Surveys - Survey Customization - Science-based templates **Administrative Features - Internal Newsletter Software** - Security - User Permissions - Compliance - Integration **User Experience & Accessibility - Employee Communications** - Native Mobile Application - Branded Experience - Personalized Ux Experience - Audience Management & Creation **Platform Additional Functionality** - Employee Segmenting - Social Feedback Portal **Generative AI** - AI Text Generation - AI Text Summarization **Content Distribution - Employee Communications** - Newsfeed - Newsletter Engine - Multi-Channel Sharing **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Additional Features - Employee Communications** - Emergency Notifications - Analytics - Integrations **Agentic AI - Email Template Builder** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Employee Communications** - Cross-system Integration - Natural Language Interaction ## Top ContactMonkey Alternatives - [Poppulo Employee Experience](https://www.g2.com/products/poppulo-employee-experience/reviews) - 4.4/5.0 (210 reviews) - [Workshop](https://www.g2.com/products/workshop/reviews) - 4.7/5.0 (188 reviews) - [Staffbase](https://www.g2.com/products/staffbase/reviews) - 4.6/5.0 (246 reviews)