--- title: ContactMonkey Reviews meta\_title: 'ContactMonkey Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 212 reviews by the users' company size, role or industry to find out how ContactMonkey works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 212 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### ContactMonkey Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of ContactMonkey, praising its intuitive design and responsive customer support. [(10 mentions)](https://www.g2.com/products/contactmonkey-inc-contactmonkey/reviews?filters%5Bsentiment_snippet%5D=1041567&qs=pros-and-cons#reviews) Users praise the **responsive customer support** of ContactMonkey, appreciating their quick answers and helpful assistance. [(6 mentions)](https://www.g2.com/products/contactmonkey-inc-contactmonkey/reviews?filters%5Bsentiment_snippet%5D=1042127&qs=pros-and-cons#reviews) Users appreciate the **easy creation** of emails with intuitive templates, making design and editing a breeze. [(6 mentions)](https://www.g2.com/products/contactmonkey-inc-contactmonkey/reviews?filters%5Bsentiment_snippet%5D=1043066&qs=pros-and-cons#reviews) Users appreciate the **easy email management** of ContactMonkey, benefiting from scheduling, templates, and insightful reports. [(4 mentions)](https://www.g2.com/products/contactmonkey-inc-contactmonkey/reviews?filters%5Bsentiment_snippet%5D=1041346&qs=pros-and-cons#reviews) Users love the **user-friendly features** of ContactMonkey, simplifying email creation and enhancing brand engagement effortlessly. [(4 mentions)](https://www.g2.com/products/contactmonkey-inc-contactmonkey/reviews?filters%5Bsentiment_snippet%5D=1042741&qs=pros-and-cons#reviews) Users find the **missing features** frustrating, particularly in email design and reporting tools lacking adequate functionality. [(5 mentions)](https://www.g2.com/products/contactmonkey-inc-contactmonkey/reviews?filters%5Bsentiment_snippet%5D=2349452&qs=pros-and-cons#reviews) Users find the lack of **document attachment** and editing options for sent emails frustrating in ContactMonkey. [(2 mentions)](https://www.g2.com/products/contactmonkey-inc-contactmonkey/reviews?filters%5Bsentiment_snippet%5D=2499932&qs=pros-and-cons#reviews) Users experience **email issues** like sending problems and limitations on document attachments, but support is responsive. [(2 mentions)](https://www.g2.com/products/contactmonkey-inc-contactmonkey/reviews?filters%5Bsentiment_snippet%5D=2499990&qs=pros-and-cons#reviews) Users note a **feature deficiency** in keyword search and group reporting, limiting effective email retrieval and analysis. [(2 mentions)](https://www.g2.com/products/contactmonkey-inc-contactmonkey/reviews?filters%5Bsentiment_snippet%5D=2349743&qs=pros-and-cons#reviews) Users express concern over **limited design options** , noting formatting issues and the need for better customization features. [(2 mentions)](https://www.g2.com/products/contactmonkey-inc-contactmonkey/reviews?filters%5Bsentiment_snippet%5D=2349783&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ContactMonkey ##### 1. Ease of Use Users value the **ease of use** of ContactMonkey, praising its intuitive design and responsive customer support. [ See 10 mentions ](https://www.g2.com/products/contactmonkey-inc-contactmonkey/reviews?filters%5Bsentiment_snippet%5D=1041567&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Flexible and easy to use" What do you like about ContactMonkey? Overall the platform is really easy to use for creating templates that bring your brand to life, they are always bringing out new features to make cre ![Mark S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark S.") MS Mark S. Enterprise (\> 1000 emp.) 5.0/5 "Great middle ground for email communications" What do you like about ContactMonkey? They have a new AI software that provides an extra layer of editorial checking, making our review process much easier ##### 2. Customer Support Users praise the **responsive customer support** of ContactMonkey, appreciating their quick answers and helpful assistance. [ See 6 mentions ](https://www.g2.com/products/contactmonkey-inc-contactmonkey/reviews?filters%5Bsentiment_snippet%5D=1042127&qs=pros-and-cons#reviews) See Related User Reviews ![Sajal M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sajal M.") SM Sajal M. Enterprise (\> 1000 emp.) 4.0/5 "Perfect tool to design beautiful emails." What do you like about ContactMonkey? I really like how easy ContactMonkey makes it to design and edit emails, especially when using templates. The interface is intuitive, so I don’t have ![James M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James M.") JM James M. Enterprise (\> 1000 emp.) 5.0/5 "Empowers Internal Communication with Stellar Support" What do you like about ContactMonkey? I use ContactMonkey to create engaging internal emails and newsletters and coordinate our internal events, and it provides email content that is visua ##### 3. Easy Creation Users appreciate the **easy creation** of emails with intuitive templates, making design and editing a breeze. [ See 6 mentions ](https://www.g2.com/products/contactmonkey-inc-contactmonkey/reviews?filters%5Bsentiment_snippet%5D=1043066&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Flexible and easy to use" What do you like about ContactMonkey? Overall the platform is really easy to use for creating templates that bring your brand to life, they are always bringing out new features to make cre ![Sajal M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sajal M.") SM Sajal M. Enterprise (\> 1000 emp.) 4.0/5 "Perfect tool to design beautiful emails." What do you like about ContactMonkey? I really like how easy ContactMonkey makes it to design and edit emails, especially when using templates. The interface is intuitive, so I don’t have ##### 4. Email Management Users appreciate the **easy email management** of ContactMonkey, benefiting from scheduling, templates, and insightful reports. [ See 4 mentions ](https://www.g2.com/products/contactmonkey-inc-contactmonkey/reviews?filters%5Bsentiment_snippet%5D=1041346&qs=pros-and-cons#reviews) See Related User Reviews ![Mark S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark S.") MS Mark S. Enterprise (\> 1000 emp.) 5.0/5 "Great middle ground for email communications" What do you like about ContactMonkey? They have a new AI software that provides an extra layer of editorial checking, making our review process much easier ![Abby K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abby K.") AK Abby K. Mid-Market (51-1000 emp.) 4.5/5 "Contact Monkey Enhances Internal Comms Experience" What do you like about ContactMonkey? I like the scheduling option and seeing the calendar view ##### 5. Features Users love the **user-friendly features** of ContactMonkey, simplifying email creation and enhancing brand engagement effortlessly. [ See 4 mentions ](https://www.g2.com/products/contactmonkey-inc-contactmonkey/reviews?filters%5Bsentiment_snippet%5D=1042741&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Flexible and easy to use" What do you like about ContactMonkey? Overall the platform is really easy to use for creating templates that bring your brand to life, they are always bringing out new features to make cre ![Sara M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sara M.") SM Sara M. Mid-Market (51-1000 emp.) 5.0/5 "Tangible, measurable results" What do you like about ContactMonkey? The Outlook integration, the fact it can reflect our company branding and identity, the excellent service from the account managers and their willingn ### 5 Cons or Disadvantages of ContactMonkey ##### 1. Missing Features Users find the **missing features** frustrating, particularly in email design and reporting tools lacking adequate functionality. [ See 5 mentions ](https://www.g2.com/products/contactmonkey-inc-contactmonkey/reviews?filters%5Bsentiment_snippet%5D=2349452&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Flexible and easy to use" What do you dislike about ContactMonkey? Still big limitations if you are a Google customer. Everything seems to be designed for Microsoft first. Even if new features are Google compatible, i ![Mark S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark S.") MS Mark S. Enterprise (\> 1000 emp.) 5.0/5 "Great middle ground for email communications" What do you dislike about ContactMonkey? Occasionally we run into issues with our sends, but their support team is very responsive and we get things resolved quickly. ##### 2. Email Functionality Users find the lack of **document attachment** and editing options for sent emails frustrating in ContactMonkey. [ See 2 mentions ](https://www.g2.com/products/contactmonkey-inc-contactmonkey/reviews?filters%5Bsentiment_snippet%5D=2499932&qs=pros-and-cons#reviews) See Related User Reviews ![Mark S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark S.") MS Mark S. Enterprise (\> 1000 emp.) 5.0/5 "Great middle ground for email communications" What do you dislike about ContactMonkey? Occasionally we run into issues with our sends, but their support team is very responsive and we get things resolved quickly. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "ContactMonkey makes it easy to track and report on internal communication emails." What do you dislike about ContactMonkey? I still dislike not being able to attach a document to an important email we have to send companywide. I also wish we could edit emails after they go ##### 3. Email Issues Users experience **email issues** like sending problems and limitations on document attachments, but support is responsive. [ See 2 mentions ](https://www.g2.com/products/contactmonkey-inc-contactmonkey/reviews?filters%5Bsentiment_snippet%5D=2499990&qs=pros-and-cons#reviews) See Related User Reviews ![Mark S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark S.") MS Mark S. Enterprise (\> 1000 emp.) 5.0/5 "Great middle ground for email communications" What do you dislike about ContactMonkey? Occasionally we run into issues with our sends, but their support team is very responsive and we get things resolved quickly. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "ContactMonkey makes it easy to track and report on internal communication emails." What do you dislike about ContactMonkey? I still dislike not being able to attach a document to an important email we have to send companywide. I also wish we could edit emails after they go ##### 4. Feature Deficiency Users note a **feature deficiency** in keyword search and group reporting, limiting effective email retrieval and analysis. [ See 2 mentions ](https://www.g2.com/products/contactmonkey-inc-contactmonkey/reviews?filters%5Bsentiment_snippet%5D=2349743&qs=pros-and-cons#reviews) See Related User Reviews ![Abby K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abby K.") AK Abby K. Mid-Market (51-1000 emp.) 4.5/5 "Contact Monkey Enhances Internal Comms Experience" What do you dislike about ContactMonkey? I would like the option to search for a keyword, and CM pulls up results of emails that contain the keyword(s), so I can better find past announcement ![James M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James M.") JM James M. Enterprise (\> 1000 emp.) 5.0/5 "Empowers Internal Communication with Stellar Support" What do you dislike about ContactMonkey? The reporting tool for individual emails works well, but the feature for groups of emails could be improved. Currently, it only generates a spreadshee ##### 5. Limited Design Options Users express concern over **limited design options** , noting formatting issues and the need for better customization features. [ See 2 mentions ](https://www.g2.com/products/contactmonkey-inc-contactmonkey/reviews?filters%5Bsentiment_snippet%5D=2349783&qs=pros-and-cons#reviews) See Related User Reviews ![Sara M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sara M.") SM Sara M. Mid-Market (51-1000 emp.) 5.0/5 "Tangible, measurable results" What do you dislike about ContactMonkey? Some small formatting issues, more bullet point/bold options would be good ![Sara R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sara R.") SR Sara R. Mid-Market (51-1000 emp.) 5.0/5 "Great service and an easy-to-use product" What do you dislike about ContactMonkey? There are some quicks of Outlook that can't be helped - some weird lines and design adjustments that have to be made. ![Cristina .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristina .") C Cristina . Senior Communications Advisor Enterprise (\> 1000 emp.) 7/28/2026 "A Game-Changer for Internal Comms with Powerful Analytics and Messaging" 5/5 What do you like best about ContactMonkey? It has completely changed the way we approach internal comms. The analytics, the directory, and the different ways you can display messages have all made a real difference. For a company like ours, with both employees and field professionals, it’s been a game changer—helping us use our data and pivot when needed. Review collected by and hosted on G2.com. What do you dislike about ContactMonkey? Truly the only thing I disliked was that you could not add in video links other than Vimeo or YouTube, but it looks like an update was made that changed that! Review collected by and hosted on G2.com. What problems is ContactMonkey solving and how is that benefiting you? We have four different business segments and a diverse group of employees, and ContactMonkey helps us reach our employees in a variety of ways. It has also added a real layer of professionalism—our emails look polished with all the tools available, and they come across more like newsletters. I also love that you can schedule communications in advance and view everything on a calendar. The dynamic lists have been a game changer for us, because our distribution lists are internally very complicated; now I can filter with ease and quickly find exactly the employees I want to send to. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Margaret P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Margaret P.") MP Margaret P. Communications Manager Enterprise (\> 1000 emp.) 11/2/2023 "Great Integration with Outlook Distribution Lists" 3.5/5 What do you like best about ContactMonkey? ContactMonkey integrates with my internal distribution lists that are created on the fly via our HR data so it's up-to-the-minute accurate. I was spending so much time adding new hires, removing termed employees and correcting departments and titles when there were promotions. With ContactMonkey I'm able to use the Outlook lists and I get metrics that break down by individuals' response to the emails. I was skeptical that it could work but it has and I'm ecstatic. The account team has been amazing. Our account rep was so helpful in getting the tool added to our system (talking with IT, continuing to check in on readiness, etc.) and was amazing in getting us trained on the product. He set up regular, short check ins at the time we'd need the information vs. dumping a whole training on us out of the gate. He's been awesome and a critical component to our success. Review collected by and hosted on G2.com. What do you dislike about ContactMonkey? We've had a few issues (emails sending more than once, preheaders falling off, issues with font substitution). I think some could be related to upgrades in MS Outlook but still have had a few incidents that have been tough to pinpoint why. Review collected by and hosted on G2.com. What problems is ContactMonkey solving and how is that benefiting you? It's reduced the amount of time I was spending to manage mailing lists in Outlook and MailChimp. I let IT manage the lists via automated lists they've built for us (drawing on HR data) and focus on writing and strategy around the campaigns. Review collected by and hosted on G2.com. Show More 6/1/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jeremy R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeremy R.") JR Jeremy R. Communications Specialist Enterprise (\> 1000 emp.) 8/2/2026 "Intuitive, Bug-Free UI That Just Works" 5/5 What do you like best about ContactMonkey? The user interface is intuitive and bug-free. It consistently does what it’s meant to do. Review collected by and hosted on G2.com. What do you dislike about ContactMonkey? There is nothing about Contact Monkey that I dislike. Review collected by and hosted on G2.com. What problems is ContactMonkey solving and how is that benefiting you? Contact Monkey solves several problems for us. First and foremost, it improves functionality: we no longer have to fiddle around in Outlook trying to format emails. It also addresses the analytics gap by giving us a clear view of how our communications are landing. Beyond these wins, there’s an additional, more peripheral benefit: it lets us be far more creative, agile, and experimental with the types of comms we send. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Sajal M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sajal M.") SM Sajal M. Age Ratings Manager II Enterprise (\> 1000 emp.) 10/1/2023 "Perfect tool to design beautiful emails." 4/5 What do you like best about ContactMonkey? I really like how easy ContactMonkey makes it to design and edit emails, especially when using templates. The interface is intuitive, so I don’t have to spend a lot of time figuring things out. Customer support has also been very responsive and helpful whenever I’ve had questions. Review collected by and hosted on G2.com. What do you dislike about ContactMonkey? One thing that could be better is the sending process. Right now, designing emails on the website and then importing them into Outlook to send feels a bit clunky. It would be much more convenient if there were an option to edit emails directly from Outlook Review collected by and hosted on G2.com. What problems is ContactMonkey solving and how is that benefiting you? The tool lets me notify all my stakeholders of the business updates and due to its simple and easy to use interface, designing emails looks fun as well as professional. It also shows a detailed analysis of the email metrics that helps me see user engagement with different topics. Review collected by and hosted on G2.com. Show More Response from Keith Thompson of ContactMonkey [Editedit](https://www.g2.com/survey_responses/contactmonkey-review-8683834/official_response/edit) Hey Sajal, thanks for taking the time to write a review. We totally understand the frustration here. It might be helpful to know that the reason editing happens in the web app rather than directly in Outlook comes down to the limitations of Microsoft's add-in framework. It's optimized for sending and managing emails, but doesn't support the level of control our builder provides for designing templated HTML emails. That said, feedback like yours genuinely helps shape where we take the product next. If you'd ever like to submit a feature request, you can do so through Canny or directly with your CSM. Thanks again for taking the time to share your thoughts 4/23/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller EH ELEANOR H. Sales and Marketing Graduate Enterprise (\> 1000 emp.) 5/8/2026 "Super Helpful Support Helped Me Master ContactMonkey" 4/5 What do you like best about ContactMonkey? The tech support provided by ContactMonkey were super helpful. I had issues initially sending out my campaigns and the support was great. We had a one to one call and talked through the solutions. I feel like this helped me get to know the product better and use it to its fullest potential. Review collected by and hosted on G2.com. What do you dislike about ContactMonkey? There's little that I dislike on ContactMonkey. I would like to be able to add dividers vertically as well as horizontal when creating emails as we use it for a newsletter. Review collected by and hosted on G2.com. What problems is ContactMonkey solving and how is that benefiting you? We wanted to be able to use the analytics that ContactMonkey provides. We send out internal communications with it and it's great to see users interacting with the comms. It also allows users to click links and read into our comms further. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite CB Colette B. Enterprise (\> 1000 emp.) 6/3/2026 "Consistently exceeds our expectations!" 5/5 What do you like best about ContactMonkey? Our experience with Contact Monkey has been exceptional from the start! From the user-friendly design platform to robust analytics and powerful integrations, we've gotten so much value from this partnership. We have a fantastic customer success manager in Shane, who is so helpful and responsive, and so appreciate the outstanding Tech Support team for their speedy replies when we do experience a issue... Not to mention, our ability to test out enhancements and provide feedback with the goal of making them better for everyone! End to end, an outstanding experience. Review collected by and hosted on G2.com. What do you dislike about ContactMonkey? Bullet point formatting when we import messages into Outlook 😊. In all seriousness, the code translation isn't always perfect, but we understand and usually have the end result we set out to achieve! Review collected by and hosted on G2.com. What problems is ContactMonkey solving and how is that benefiting you? It provides the creativity, collaboration and engagement analytics that you don't find in other platforms. Now, with our integration with Workday, along with the upcoming Audience Preview feature, we have even more power to segment and target the right audience with the right message at the right time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: In-app ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") AU Verified User in Utilities Enterprise (\> 1000 emp.) 9/27/2023 "Flexible and easy to use" 4/5 What do you like best about ContactMonkey? Overall the platform is really easy to use for creating templates that bring your brand to life, they are always bringing out new features to make creation easier. Small features like AI suggested headings and summaries are a time saver. Review collected by and hosted on G2.com. What do you dislike about ContactMonkey? Still big limitations if you are a Google customer. Everything seems to be designed for Microsoft first. Even if new features are Google compatible, it is a while before they are available to you and you feel like a poor relative in comparison to Microsoft customers. Review collected by and hosted on G2.com. What problems is ContactMonkey solving and how is that benefiting you? It helps us to create really engaging and visually appealing newsletters. Using this we can reach all employees directly and direct traffic back to our intranet. Review collected by and hosted on G2.com. Show More Response from Keith Thompson of ContactMonkey [Editedit](https://www.g2.com/survey_responses/contactmonkey-review-8670894/official_response/edit) Thanks for taking the time to share your feedback on the template builder and AI features, really glad those are saving you time. The feedback on the Google experience is noted and appreciated. If you're open to it, please reach out to your dedicated CSM, we'd love to hear specifically what's been most frustrating so we can factor it into our roadmap. 5/26/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mark S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark S.") MS Mark S. Communications Specialist Enterprise (\> 1000 emp.) 12/28/2023 "Great middle ground for email communications" 5/5 What do you like best about ContactMonkey? They have a new AI software that provides an extra layer of editorial checking, making our review process much easier Review collected by and hosted on G2.com. What do you dislike about ContactMonkey? Occasionally we run into issues with our sends, but their support team is very responsive and we get things resolved quickly. Review collected by and hosted on G2.com. What problems is ContactMonkey solving and how is that benefiting you? Building professional emails for our internal communications and being able to provide analytics into how our audience is engaging with our comms. Review collected by and hosted on G2.com. Show More 5/22/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Commercial Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Commercial Real Estate") UC Verified User in Commercial Real Estate Mid-Market (51-1000 emp.) 9/19/2022 "ContactMonkey makes it easy to track and report on internal communication emails." 5/5 What do you like best about ContactMonkey? ContactMonkey continuously keeps up with trends ensuring that we have the best set of tools to help do our job effectively. Review collected by and hosted on G2.com. What do you dislike about ContactMonkey? I still dislike not being able to attach a document to an important email we have to send companywide. I also wish we could edit emails after they go out - even it was like only available within 30 minutes of a send. Review collected by and hosted on G2.com. What problems is ContactMonkey solving and how is that benefiting you? ContactMonkey has provided us with the metrics we've been seeking for so long. Seeing where each email stands, espeically the read rate, really offers us the opportunity to dive into how we can make the next email even more engaging. Review collected by and hosted on G2.com. Show More Response from Keith Thompson of ContactMonkey [Editedit](https://www.g2.com/survey_responses/contactmonkey-review-7116098/official_response/edit) Thanks for sharing this. Both points are things we hear often from communicators sending high-stakes content who want more control over what goes out. On post-send editing: it's worth knowing this is actually a limitation of email as a medium, not something specific to ContactMonkey. Once an email is delivered to someone's inbox, no email service provider can modify it. That said, we do offer a few ways to catch and correct issues as close to send as possible: - Edit links after sending, which covers the most common scenario where something needs a quick fix: https://help.contactmonkey.com/hc/en-us/articles/36123274891277 - Enable Deferred Sending to create a window between triggering a send and the email actually going out, giving you time to catch anything that needs correcting: https://help.contactmonkey.com/hc/en-us/articles/40679658129165 It's also worth exploring ConfidenceCheck if you haven't already. It scans your email before sending and flags broken links, accessibility issues, typos, and other common errors, so you can fix problems in the editor rather than after the fact. For companywide sends especially, it's a really useful layer of protection. On document attachments: good news here. We're actively working on native attachment support for Email at Scale users, and we'll share more details with customers shortly. If you'd like help setting up Deferred Sending or getting started with ConfidenceCheck, our customer support team is happy to walk you through it. Thanks again for the thoughtful feedback! 4/27/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Aida R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aida R.") AR Aida R. Senior Manager Enterprise (\> 1000 emp.) 7/19/2023 "User friendly and can track reading metrics" 4.5/5 What do you like best about ContactMonkey? I can upload a complete list of participants to distribute the report, and the system will track real-time engagement metrics. Review collected by and hosted on G2.com. What do you dislike about ContactMonkey? - Inserting images: When uploading images, they must be saved with unique filenames; otherwise, they may not be replaced correctly. Review collected by and hosted on G2.com. What problems is ContactMonkey solving and how is that benefiting you? “- Easily distribute reports to targeted audiences while tracking real-time reading and engagement insights Review collected by and hosted on G2.com. Show More Response from Keith Thompson of ContactMonkey [Editedit](https://www.g2.com/survey_responses/contactmonkey-review-8338228/official_response/edit) Thanks for taking the time to update your review, Aida. We really appreciate the feedback! Happy to hear you're getting value out of the analytics and engagement tracking in ContactMonkey. Appreciate the callout on image filenames too, I've passed it along to our product team. 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