--- title: ContactMonkey Reviews meta_title: 'ContactMonkey Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 212 reviews by the users' company size, role or industry to find out how ContactMonkey works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 212 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # ContactMonkey Reviews **Vendor:** ContactMonkey Inc. **Category:** [Internal Newsletter Software](https://www.g2.com/categories/internal-newsletter-software) **Average Rating:** 4.4/5.0 **Total Reviews:** 212 ## About ContactMonkey ContactMonkey is an intelligent, internal communications email platform built to help you create, send, and measure messages that truly land. From drag-and-drop email creation and built-in templates, to smart targeting that powers personalization and seamless Outlook (and Gmail) integration, everything works the way communicators already do, just faster and with more confidence. Powerful engagement insights show what’s working and prove impact, while automated list management and HRIS integrations keep audience data accurate without manual effort. Subtle, assistive AI helps prevent errors and improve clarity in the background, so you can focus on the message, not the mechanics. With ContactMonkey, internal communicators can deliver relevant, on-brand communication to the right people with measurable results and without the complexity. ## ContactMonkey Pros & Cons **What users like:** - Users value the **ease of use** of ContactMonkey, praising its intuitive design and responsive customer support. (10 reviews) - Users praise the **responsive customer support** of ContactMonkey, appreciating their quick answers and helpful assistance. (6 reviews) - Users appreciate the **easy creation** of emails with intuitive templates, making design and editing a breeze. (6 reviews) - Users appreciate the **easy email management** of ContactMonkey, benefiting from scheduling, templates, and insightful reports. (4 reviews) - Users love the **user-friendly features** of ContactMonkey, simplifying email creation and enhancing brand engagement effortlessly. (4 reviews) - Users value the **excellent customer support** and quick responses from the ContactMonkey team, enhancing their overall experience. (4 reviews) - User Interface Design (4 reviews) - Users value the **customization options** in ContactMonkey, enhancing email design and personalization for better engagement. (3 reviews) - Implementation Ease (3 reviews) - Updates (3 reviews) **What users dislike:** - Users find the **missing features** frustrating, particularly in email design and reporting tools lacking adequate functionality. (5 reviews) - Users find the lack of **document attachment** and editing options for sent emails frustrating in ContactMonkey. (2 reviews) - Users experience **email issues** like sending problems and limitations on document attachments, but support is responsive. (2 reviews) - Users note a **feature deficiency** in keyword search and group reporting, limiting effective email retrieval and analysis. (2 reviews) - Users express concern over **limited design options** , noting formatting issues and the need for better customization features. (2 reviews) - Users report **technical issues** with bugs and delayed support, impacting their experience and timely newsletter completion. (2 reviews) - Users occasionally face **editor issues** , but the responsive support team helps resolve them quickly. (1 reviews) - Users experience **small formatting issues** and suggest additional bullet point and bold options for better clarity. (1 reviews) - Users express concerns about the **insufficient information** provided by the group email reporting feature, hoping for improvements. (1 reviews) - Integration Issues (1 reviews) ## ContactMonkey Reviews ### 1. Great Integration with Outlook Distribution Lists **Rating:** 3.5/5.0 stars **Reviewed by:** Margaret P. | Communications Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 02, 2023 **What do you like best about ContactMonkey?** ContactMonkey integrates with my internal distribution lists that are created on the fly via our HR data so it's up-to-the-minute accurate. I was spending so much time adding new hires, removing termed employees and correcting departments and titles when there were promotions. With ContactMonkey I'm able to use the Outlook lists and I get metrics that break down by individuals' response to the emails. I was skeptical that it could work but it has and I'm ecstatic. The account team has been amazing. Our account rep was so helpful in getting the tool added to our system (talking with IT, continuing to check in on readiness, etc.) and was amazing in getting us trained on the product. He set up regular, short check ins at the time we'd need the information vs. dumping a whole training on us out of the gate. He's been awesome and a critical component to our success. **What do you dislike about ContactMonkey?** We've had a few issues (emails sending more than once, preheaders falling off, issues with font substitution). I think some could be related to upgrades in MS Outlook but still have had a few incidents that have been tough to pinpoint why. **What problems is ContactMonkey solving and how is that benefiting you?** It's reduced the amount of time I was spending to manage mailing lists in Outlook and MailChimp. I let IT manage the lists via automated lists they've built for us (drawing on HR data) and focus on writing and strategy around the campaigns. ### 2. Perfect tool to design beautiful emails. **Rating:** 4.0/5.0 stars **Reviewed by:** Sajal M. | Age Ratings Manager II, Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2023 **What do you like best about ContactMonkey?** I really like how easy ContactMonkey makes it to design and edit emails, especially when using templates. The interface is intuitive, so I don’t have to spend a lot of time figuring things out. Customer support has also been very responsive and helpful whenever I’ve had questions. **What do you dislike about ContactMonkey?** One thing that could be better is the sending process. Right now, designing emails on the website and then importing them into Outlook to send feels a bit clunky. It would be much more convenient if there were an option to edit emails directly from Outlook **What problems is ContactMonkey solving and how is that benefiting you?** The tool lets me notify all my stakeholders of the business updates and due to its simple and easy to use interface, designing emails looks fun as well as professional. It also shows a detailed analysis of the email metrics that helps me see user engagement with different topics. **Official Response from Keith Thompson:** > Hey Sajal, thanks for taking the time to write a review. We totally understand the frustration here. It might be helpful to know that the reason editing happens in the web app rather than directly in Outlook comes down to the limitations of Microsoft's add-in framework. It's optimized for sending and managing emails, but doesn't support the level of control our builder provides for designing templated HTML emails. That said, feedback like yours genuinely helps shape where we take the product next. If you'd ever like to submit a feature request, you can do so through Canny or directly with your CSM. Thanks again for taking the time to share your thoughts ### 3. Super Helpful Support Helped Me Master ContactMonkey **Rating:** 4.0/5.0 stars **Reviewed by:** ELEANOR H. | Sales and Marketing Graduate, Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about ContactMonkey?** The tech support provided by ContactMonkey were super helpful. I had issues initially sending out my campaigns and the support was great. We had a one to one call and talked through the solutions. I feel like this helped me get to know the product better and use it to its fullest potential. **What do you dislike about ContactMonkey?** There's little that I dislike on ContactMonkey. I would like to be able to add dividers vertically as well as horizontal when creating emails as we use it for a newsletter. **What problems is ContactMonkey solving and how is that benefiting you?** We wanted to be able to use the analytics that ContactMonkey provides. We send out internal communications with it and it's great to see users interacting with the comms. It also allows users to click links and read into our comms further. ### 4. Flexible and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2023 **What do you like best about ContactMonkey?** Overall the platform is really easy to use for creating templates that bring your brand to life, they are always bringing out new features to make creation easier. Small features like AI suggested headings and summaries are a time saver. **What do you dislike about ContactMonkey?** Still big limitations if you are a Google customer. Everything seems to be designed for Microsoft first. Even if new features are Google compatible, it is a while before they are available to you and you feel like a poor relative in comparison to Microsoft customers. **What problems is ContactMonkey solving and how is that benefiting you?** It helps us to create really engaging and visually appealing newsletters. Using this we can reach all employees directly and direct traffic back to our intranet. **Official Response from Keith Thompson:** > Thanks for taking the time to share your feedback on the template builder and AI features, really glad those are saving you time. The feedback on the Google experience is noted and appreciated. If you're open to it, please reach out to your dedicated CSM, we'd love to hear specifically what's been most frustrating so we can factor it into our roadmap. ### 5. Some bugs but effective **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mining & Metals **Reviewed Date:** June 04, 2026 **What do you like best about ContactMonkey?** Use statistics to track popularity **What do you dislike about ContactMonkey?** I like most of the features, nothing else to add **What problems is ContactMonkey solving and how is that benefiting you?** Create emails with a beautiful visual and know the popularity for each of my sites ### 6. Contact Monkey survey **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** June 03, 2026 **What do you like best about ContactMonkey?** I like to track the metrics and being able to design. **What do you dislike about ContactMonkey?** Designing isn't always the most intuitive or easiest **What problems is ContactMonkey solving and how is that benefiting you?** I don't have one right now. ### 7. The system works well and is easy to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail **Reviewed Date:** June 24, 2026 **What do you like best about ContactMonkey?** The system is very easy to use, and it is very intuitive. **What do you dislike about ContactMonkey?** Would like analytics about the individual readers...did they read the email, etc. **What problems is ContactMonkey solving and how is that benefiting you?** it is helping us limit the sending of multiple emails, now that we send them as a newsletter. ### 8. Save Time with Custom Communications **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services **Reviewed Date:** June 04, 2026 **What do you like best about ContactMonkey?** I like that the templates mean that every email you send out is easily recognizable for your audience. Everything looks very professional. **What do you dislike about ContactMonkey?** I can't think of any at the moment - it's a great system **What problems is ContactMonkey solving and how is that benefiting you?** It keeps the appearance of communications uniform across the company. It's also a big time saver. ### 9. Contact Monkey is a great service and very intuitive. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** June 04, 2026 **What do you like best about ContactMonkey?** It works well with Microsoft Outlook and my specific distribution lists **What do you dislike about ContactMonkey?** I would like to be able to compose, schedule, and send emails via a mobile app. **What problems is ContactMonkey solving and how is that benefiting you?** Getting consistent, branded messages out to all staff ### 10. Great platform for employee engagement. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing **Reviewed Date:** June 24, 2026 **What do you like best about ContactMonkey?** Scheduling emails and Google integrations. **What do you dislike about ContactMonkey?** Minor quirks and hiccups in the system that sometimes cause repetitive work. **What problems is ContactMonkey solving and how is that benefiting you?** n/a ### 11. Easy to Use Email Builder **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about ContactMonkey?** There are a lot of design options and I enjoy that you can save rows to reuse on other emails so you don't have to start over completely. We use it to send out monthly newletters internally and it works well for our small nonprofit. Customer support is amazing and I enjoy the check in convos and new info they share when possible. **What do you dislike about ContactMonkey?** I honestly don't have many complaints, though I do wish using the personalization features was a little more intuitive. **What problems is ContactMonkey solving and how is that benefiting you?** We recently used the individual tracking features to measure engagement with a needs assessment survey, it helped us target those who hadn't opened the email so that when we sent another round of communications we could send it to those users specifically. ### 12. Great service but needs customization **Rating:** 3.5/5.0 stars **Reviewed by:** Jana K. | Enterprise (> 1000 emp.) **Reviewed Date:** April 11, 2024 **What do you like best about ContactMonkey?** The interface is very user friendly and it's intuitive even for beginners. Template builders works perfectly and covers it all. **What do you dislike about ContactMonkey?** Some functionalities don't work properly with G-suite (they are more appropriated for Outlook-users). We've had a number of issues with email at scale set ups and it took an extended period of time to fix it. In situations where distribution from multiple different senders is requested, the tool faces troubles and cannot offer us an automated solution, instead we have to proceed manually with somewhat unhandy csv files. **What problems is ContactMonkey solving and how is that benefiting you?** It provides detailed analytics that will help us to get insights into our customers' preferences and expectations. ### 13. Enjoy Contact Monkey for our internal newsletter **Rating:** 3.5/5.0 stars **Reviewed by:** Samar F. | Public Relations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about ContactMonkey?** The use of internal communication is nice. I also like Kaitlin our customer support specialist **What do you dislike about ContactMonkey?** Some features could be more user friendly **What problems is ContactMonkey solving and how is that benefiting you?** internal newsletter ### 14. Great Communication tool to send out newsletters **Rating:** 3.5/5.0 stars **Reviewed by:** Sri M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about ContactMonkey?** It doesn't require you to code like other marketing tools. It has also pre-build widgets which we can easily use in terms of obtaining the desired layout. The integration with Outlook is awesome and I use it each week while I send those mails out. The reporting analytics is so great where we get great disribution and information. **What do you dislike about ContactMonkey?** I have got what I needed from ContactMonkey yet. The only drawback is that on integration, it asks everytime to login on contact monkey on outlook whenever I click on addin. **What problems is ContactMonkey solving and how is that benefiting you?** In terms of engaging layouts and interactive emails rather than outlook emails which is 1 dimensional. ### 15. Great platform for email building and integration with Outlook **Rating:** 4.0/5.0 stars **Reviewed by:** Erin C. | Senior Manager, Marketing Technology, Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about ContactMonkey?** The integration with Outlook makes using Contact Monkey a breeze. You can easily create emails using their drag and drop interface and then quickly send in Outlook. **What do you dislike about ContactMonkey?** Have to upgrade in order to get more features like list management, SSO, etc. **What problems is ContactMonkey solving and how is that benefiting you?** We needed a tool to manage internal communications to employees that was easy to implement and could be used by both tech savvy and non-technical users. We found Contact Monkey is really easy to set up, we had them build out some templates for us to use based on our corporate brand guidelines and we've been using them for emails, newsletters, etc. ### 16. Contact Monkey business review **Rating:** 4.0/5.0 stars **Reviewed by:** Christos K. | Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about ContactMonkey?** The easy way to build and design emails for my audience. There are a lot of content options I can add that default emails cannot provide. **What do you dislike about ContactMonkey?** I would like to have the option to embed videos in my email. Outlook now supports stream videos playing directly through outlook and this is a game changer for Communications. Also I would like to have a better organizing of folders for images and emails built by me and my team. **What problems is ContactMonkey solving and how is that benefiting you?** It helps me to build nice designs, have structured content within my email, and use several content applications that is almost impossible with a normal email. ### 17. Very good tool, with some minor defects **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about ContactMonkey?** It's very easy to use, especially the Outlook add-on allows to save time by importing the content very quickly and without any issue. I also like the results dashboard, with good insights on how a campaign is going. **What do you dislike about ContactMonkey?** The UX of the email builder is sometimes not that good (eg. when I have to delete several rows from the layout, I have to do it one by one). Also the geographical region setting for the account sometimes acts in unpredictable ways, forcing to reset EU or US region, in order to have again access to the email templates, campaigns, etc. **What problems is ContactMonkey solving and how is that benefiting you?** It solved the problem of fragmented internal communication, with different layouts, formats and tone of voice. It also enabled the insights based actions, previously not possible. ### 18. Internal Communications Coordinator | Digital Designer **Rating:** 4.0/5.0 stars **Reviewed by:** Mary Beth B. | Digital Designer / Communications Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about ContactMonkey?** Contact Monkey is very user friendly. It's easy to create templates speeding up the process of internal communications. Our support person, Madison is very helpful and always notifying my team of new features and upgrades. **What do you dislike about ContactMonkey?** I wish the Teams posts looked like the actual emails. They don't really have the design elements I was hoping for. **What problems is ContactMonkey solving and how is that benefiting you?** It helps my team to keep a cohesive/branded look, tone and feel. It saves us time by using templates and easy to use. ### 19. EDM's made easy **Rating:** 4.0/5.0 stars **Reviewed by:** Dylan D. | Senior Project Officer, Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about ContactMonkey?** User-Friendly email campaign system Ease of Integration with Outlook and other useful apps Great set of tools to mage engaging email layouts Great customer support/workshops to showcase new features. **What do you dislike about ContactMonkey?** A few minor design choices that can be annoying (i.e. trying to find HTML lines between two layout blocks) **What problems is ContactMonkey solving and how is that benefiting you?** Being able to build our internal newsletter with Contact Monkey and integrate this straight into Outlook to send out is a major time saver. ### 20. A versatile tool with many potential **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about ContactMonkey?** It has many features and aspects that could benefit the company. It is flexible for the digital savvy. Eva is always so respondent, but I believe she has many tasks and clients so I would recommend having a hands-on customer service that could give quick responds as Contact Moneky is being used often and in a time-sensitive manner. **What do you dislike about ContactMonkey?** For those with not much digital experience or that is not creative enough to maneuver Contact Monkey as a tool, it could be challenging and the products could come out plain or boring. **What problems is ContactMonkey solving and how is that benefiting you?** Employee engagement and interaction. We have been receiving great engagement feedback, and there is more interaction between staff that is outside of just work. ### 21. Consistent Branding with ContactMonkey **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about ContactMonkey?** ContactMonkey makes it easy to apply consistent branding to internal emails to our organisation of more than 1200 employees. We've been able to onboard people in other areas of the business to send out emails that are consistent with the visual we want to display. **What do you dislike about ContactMonkey?** Depending on the platform on mobile devices people use to read emails, the HTML of ContactMonkey can make it hard to read due to the small size. **What problems is ContactMonkey solving and how is that benefiting you?** We have a large workforce and using ContactMonkey allows for consistent branding and insight into what emails have been sent across the business. It gives great visibility into engagement with our communications and within our team to see what we have previously communicated. ### 22. Improving platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about ContactMonkey?** I really like their customer services. They are always willing to help and they can support the team to get the design right if you are not confident with designing in the platform **What do you dislike about ContactMonkey?** There are a few bits that are not easy to use, with a few bugs here and there that make the final experience not what I expected. **What problems is ContactMonkey solving and how is that benefiting you?** Communicate with the internal team ### 23. Accessible software for all communications and non-communications professionals **Rating:** 4.0/5.0 stars **Reviewed by:** Sofia Raquel M. | Employer Branding & Communications Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2023 **What do you like best about ContactMonkey?** I like that the user interface is "easy" and accessible to use to anyone - it helps if you have different stakeholders, who are not communications related. Anyone can create a newsletter. With the update on analytics, adding a heat map was a great idea. Easy to adapt to brand colours & identity. I like the anchor links functionality. **What do you dislike about ContactMonkey?** - No embedded survey functionality. - Can't add videos (need to add it somewhere else and add a link) - Bugs happen a LOT - I am missing some report functionalities: the possibility to have reports per time and not per newsletter/e-mail. - Customer Support could improve, whenever there are bugs or problems, it takes too much time to fix things, but we do have 1 call per month. Sometimes the call doesn't have a clear purpose for me. I would expect more tips and understanding my company's situation, to have a tailored support, than just product updates (which most of the times, we don't have). I am missing more personalized support. - Missing integration with HRIS, such as BambooHR. I need to update my distribution list every month. **What problems is ContactMonkey solving and how is that benefiting you?** - Global Newsletters for all company: We need to send monthly communications. With contact monkey, that is possible, and the communications have always the same look and feel, which creates consistency. - Department/Local Newsletters: we don't have a communications team, and ContactMonkey helps as it has a quick and easy integration and implementation. We just had to create templates; anyone can edit based on their needs. ### 24. Great for high quality consistent design with ease **Rating:** 4.0/5.0 stars **Reviewed by:** Jenn M. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about ContactMonkey?** ContactMonkey allows me to easily and quickly create professional communications for my team. The template feature makes it easy to keep the look and feel of my newsletters consistent while easily switching up content each month. The image editing tool is a great built in feature that makes it easy to create custom looking pictures and the fact that it is all self contained means I'm never searching around for files. **What do you dislike about ContactMonkey?** I hope to see some upgrades to the surveys feature, such as multiple choice questions or polls. Because the content is all row/drop in based, it's hard to make the surveys look well designed and in the tracking data, it's hard to tell which question someone answered because the system labels questions automatically. **What problems is ContactMonkey solving and how is that benefiting you?** The tracking feature allows me to see who is reading critical communications and who hasn't which is a huge help. It's given our team a place to have communications that is consistent and more dynamic than a simple text based email. ### 25. Easy to use platform! **Rating:** 4.0/5.0 stars **Reviewed by:** Samantha W. | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about ContactMonkey?** I like how user friendly the platform is. I have never used it before and I could figure it out easily with little direction. **What do you dislike about ContactMonkey?** One downside would be the functionality sometimes. Most of the time it is good but somedays it can be overwhelming. **What problems is ContactMonkey solving and how is that benefiting you?** We needed a way to bulk email to people and this truly is a benefit. Especially when needing to send to over 10 people ### 26. Beautify and Organize Your Emails! **Rating:** 3.5/5.0 stars **Reviewed by:** Tracey P. | Performance Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about ContactMonkey?** I can create beautiful, well-organized emails that are easy to follow. The customer support team is excellent, and we get help quickly when needed. **What do you dislike about ContactMonkey?** The program can be difficult to navigate and it takes a while to get used to. **What problems is ContactMonkey solving and how is that benefiting you?** Contact Monkey has made my emails much more visually pleasing and more organized. Employees are able to follow them easier than a standard email. ### 27. The ContactMonkey Team Listens **Rating:** 4.0/5.0 stars **Reviewed by:** Malarie D. | Internal Communications Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2022 **What do you like best about ContactMonkey?** I like the ability to create very visual emails and to track data for opens and clicks. **What do you dislike about ContactMonkey?** There are still some functional factors, like A/B testing, better email tracking and reporting that I would like to see improved to help us better gauge our effectiveness. **What problems is ContactMonkey solving and how is that benefiting you?** We have a better idea for send times and how different groups interact with our emails. ### 28. Contact Monkey does the job **Rating:** 3.5/5.0 stars **Reviewed by:** Chelsea P. | Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about ContactMonkey?** Adding in new sections is easy and Eva in customer service is always available to help. She is wonderful to deal with and helps alot **What do you dislike about ContactMonkey?** The program will often glitch and not save changes even after hitting save and exit. **What problems is ContactMonkey solving and how is that benefiting you?** Creating content for our internal audiences that flows easily and is able to be read by diverse audiences ### 29. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about ContactMonkey?** Easy and fast to use. I appreciate the templates that allow us to build up something from scratch quickly and easily. It offers various useful functionalities as well. **What do you dislike about ContactMonkey?** Tech support can sometimes take a while to respond. **What problems is ContactMonkey solving and how is that benefiting you?** Offers data analytics which in turn allows to make data-driven decisions about our comms ### 30. Contact Monkey is reasonably good **Rating:** 3.5/5.0 stars **Reviewed by:** Heena T. | Assistant Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about ContactMonkey?** the support service is good and it's analytics are improving on continues basis **What do you dislike about ContactMonkey?** It hangs a lot. The platform feels a bit restrictive in terms of layout and template **What problems is ContactMonkey solving and how is that benefiting you?** Helps to reach out customers in creative way ### 31. I use contact monkey to provide pre and post event communication. **Rating:** 4.0/5.0 stars **Reviewed by:** Rachel H. | Corporate Meetings & Events Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about ContactMonkey?** Using templates and duplicating emails is super easy and consistent. **What do you dislike about ContactMonkey?** The limited ability to insert custom data. I want to be able to customize more than just first name and last name **What problems is ContactMonkey solving and how is that benefiting you?** Mass personalized communication. ### 32. Nonprofit Use of Contact Monkey **Rating:** 4.0/5.0 stars **Reviewed by:** Amber C. | Council Member, At-Large, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about ContactMonkey?** We love being able to create engaging newsletters for our staff. There are many tools (templates, photos, etc.) that allow for simple and easy design. We also like that messages can be tracked and robust reporting is available to measure how staff are responding to various content. **What do you dislike about ContactMonkey?** The platform is a bit expensive, especially for a nonprofit. It would be nice to see other price point options (maybe with less features) or a nonprofit rate based on size. **What problems is ContactMonkey solving and how is that benefiting you?** With the vast majority of our 500 employees spread out over many locations, employee engagement can be challenging. ContactMonkey allows us to measure how employees are responding to certain messages and content so we can adjust appropriately. ### 33. Ideal for Internal Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2023 **What do you like best about ContactMonkey?** I love that ContactMonkey integrats with Outlook, making it easy to send to your list of contacts without having to import them anywhere. We use it heavily for internal communication, which is great because our internal distro lists live in Outlook and it would be difficult to expand and import to CM. It's also very user-friendly when it comes to building out emails and analyzing campaigns. **What do you dislike about ContactMonkey?** We recently attempted to use it for some external campaigns after our other email marketing platform was not cutting it. It was easy to recreate our templates (there is also the capability to import JSON files but I didn't attempt to do that). For certain audiences it worked, but a few of our campaigns were very skewed because we found out that some email servers security measures (firewalls, VPNs, etc.) will "open" the email and "click links" which Contact Monkey called "ghost clicks." The solution is for IT to whitelist Contact Monkey endpoints, which obviously was very easy to do internally, but not externally. Which is why I recommend it for primarily internal use. **What problems is ContactMonkey solving and how is that benefiting you?** Our internal communication is now professionally branded and we've been able to improve our content by using the Rate/Feedback widget in emails. The email builder is MUCH easier than our other platform (CC). The new tagging feature is also great since our Marketing team spans multiple divisions and two countries. ### 34. Top banana for internal newsletter **Rating:** 4.0/5.0 stars **Reviewed by:** Stuart W. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about ContactMonkey?** Great for measurement and tracking internal engagement. Platform is easy to use and looks clean. **What do you dislike about ContactMonkey?** No major problems for internal audience and my purpose. **What problems is ContactMonkey solving and how is that benefiting you?** Sharing information and measuring engagement ### 35. A good product with quality customer support, but needs more robust reporting. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Enterprise (> 1000 emp.) **Reviewed Date:** February 02, 2024 **What do you like best about ContactMonkey?** Customizable branding on templates and versatility of content blocks allow us to easily change and update our email templates and tailor them our specific needs for sends. **What do you dislike about ContactMonkey?** Individual tracking only extends to sends with less than 2,000 recipients. Reporting could be more robust in general as well. We've encountered multiple issues with accurate reporting. No ability to add playable videos into email. **What problems is ContactMonkey solving and how is that benefiting you?** Communicating vital information to our teams and departments. Alerting them of news around the company, departmental updates, and benefits/HR/IT items ### 36. Made my day to day job easier **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2024 **What do you like best about ContactMonkey?** ContactMonkey offers a seamless integration with Outlook, allowing for efficient email tracking and analytics. Its dashboard provides real-time insights into email engagement, enhancing communication strategies. It is also very easy to use and its customer support is so trusted. I have often reached out to them and it has been dealt with in proactive manner. **What do you dislike about ContactMonkey?** Nothing to be disliked. The request would be to keep on adding new features as marketing landscapes keep on changing. **What problems is ContactMonkey solving and how is that benefiting you?** Anlaytics which I would have never got while using outlook. To know what is engaging to the audience is very beneficial. ### 37. Very Good! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about ContactMonkey?** The tool itself is super user friendly. It's easy to use, and comes out looking nice each time. **What do you dislike about ContactMonkey?** I've noticed when forwarding emails the format can turn funky. It also sometimes doesn't save my work which is incredibly frustrating. **What problems is ContactMonkey solving and how is that benefiting you?** We're sending really nice, professional looking emails to our employees. This helps boost engagement and gets people tuned into company happenings and information. ### 38. Easy to use! **Rating:** 3.5/5.0 stars **Reviewed by:** Kelly P. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2024 **What do you like best about ContactMonkey?** ContactMonkey is easy to use to create quick and professional-looking emails! It was also really easy for us to implement, and our IT group appreciated that! **What do you dislike about ContactMonkey?** There isn't much. Sometimes the system doesn't respond to the undo feature in the email builder, which can be annoying. **What problems is ContactMonkey solving and how is that benefiting you?** It helps us solve the problem of inconsistent-looking emails across the organization. ### 39. Great features and Customer Service **Rating:** 3.5/5.0 stars **Reviewed by:** Evan H. | Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about ContactMonkey?** Very attentive and fast-responding customer service, easy tracking of emails, they have added a lot of new features that are useful **What do you dislike about ContactMonkey?** It is easy to use once you understand how it works, but it took a few emails to know what to do and what not to do. Some login issues and connecting to Outlook since causes issues at times. **What problems is ContactMonkey solving and how is that benefiting you?** Sending mass emails in the best and easiest way possible was our need and CM fixed that. We also wanted to see how many people opened our emails, which CM has an easy tracking feature. ### 40. Good product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about ContactMonkey?** Easy to design/create templates. Saving rows is a lifesaver, especially when you invest hours working on something you don't want to discard. **What do you dislike about ContactMonkey?** It's hard to create designs when including pictures from different sizes. More features should be added. **What problems is ContactMonkey solving and how is that benefiting you?** Saves time designing internal communications ### 41. ContactMonkey For Biweekly Newsletter **Rating:** 4.0/5.0 stars **Reviewed by:** Declan C. | Engagement and Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2022 **What do you like best about ContactMonkey?** I like the data and analytics that ContactMonkey provides me. It is really useful, especially when seeing what articles gather more attention and what is skimmed. I like the features where you can imbed images **What do you dislike about ContactMonkey?** I did not score ContactMonkey a 10 and gave only an 8 because there are issues! Issues like formatting, the programme can be a little glitchy! Especially when trying to place borders between articles. I also wish it would allow GIFs which MailChimp does **What problems is ContactMonkey solving and how is that benefiting you?** Helping us realize what is gathering attention and, as a result helping us craft better, more improved messaging styles for our student and scholar population. This has really helped our department. And ended the problem of us not understanding what type of message gets attention ### 42. ContactMonkey a useful and effective communications tool **Rating:** 4.0/5.0 stars **Reviewed by:** Ravini S. | Manager - Public Relations, Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2023 **What do you like best about ContactMonkey?** ContactMonkey is excellent for the dissemination of newsletters and updates to target stakeholders. It is extremely user-friendly and methodical in its design and structure. **What do you dislike about ContactMonkey?** One downside is that it doesn't give substantial discounts for organizations with multiple accounts. We'd love a better price given that we have a large number of user accounts with ContactMonkey. **What problems is ContactMonkey solving and how is that benefiting you?** ContactMonkey is allowing us to share critical organizational updates with employees. We also use it to share our media monitoring summary with staff every day. ### 43. It was a great experience working with ContactMonkey. **Rating:** 4.0/5.0 stars **Reviewed by:** Devi S. | Lead - Change and Communications, Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about ContactMonkey?** Metrics, Ease of Use, customer service. blog with all useful documents, Almost no technical glitches, **What do you dislike about ContactMonkey?** Could be more internal brand guideline friendly and offer more email templates **What problems is ContactMonkey solving and how is that benefiting you?** Gives insight on employee engagement and easy to use template builder ### 44. Colleague-focused and easy to use internal communications email software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about ContactMonkey?** It's easy to use, modern and the team (Morgana in my experience) is always happy to help and offer suggestions There's lots of ability to personalise content and campaigns and I like that emails can be amended based on your organisation's needs Free reign in terms of design which is sometimes lost on other platforms **What do you dislike about ContactMonkey?** I question the reliability of statistics and metrics given, the data could also be slightly more advanced and detailed The icons are arguably limited - no video/play button for example For events, it would be slightly easier if events were able to be sent as a calendar invite, as opposed to ICS, to make it easier for colleagues the surveys make the emails not mobile-friendly as they are too big for the screen **What problems is ContactMonkey solving and how is that benefiting you?** making it easier for us to communicate with colleagues and improve engagement with employees ### 45. ContactMonkey is a great, reliable tool that does exactly what you need. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** September 28, 2023 **What do you like best about ContactMonkey?** Their integration with Outlook is really great. I love the analytics that you can see for every email, it's very detailed and helps me a lot to improve the content and see what resonates the most. The team at ContactMonkey is super responsive and very quick to help if any issues arise. Honestly, it just works and is really easy to manage and handle, even with hundreds of recipients. **What do you dislike about ContactMonkey?** Their web interface can be a little buggy at times. Downloading reports takes multiple steps that seem redundant. **What problems is ContactMonkey solving and how is that benefiting you?** To create good looking, templated emails to provide consistent communications to global teams. ### 46. its a good product, but not too easy to create templates. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2024 **What do you like best about ContactMonkey?** the reports and control after sending email. **What do you dislike about ContactMonkey?** before create the email, it could be hard, and is not flexible for "any user" to create it, so it needs somo effort from support it with users that not usually sends email and they do it **What problems is ContactMonkey solving and how is that benefiting you?** we hace control about how many users open emails and how much time they spend reading them. ### 47. Contact Monkey makes sending emails in outlook to my organization EASY! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2024 **What do you like best about ContactMonkey?** The Outlook integration, for sure, is the best thing about Contact Monkey. It's easy to use and implement, simple to work with and it makes sending internal comms emails very easy. **What do you dislike about ContactMonkey?** I wish you didn't have to meet with a rep to onboard and can just self-teach and send emails. **What problems is ContactMonkey solving and how is that benefiting you?** Sending good looking internal emails and viewing engagement of communications. ### 48. Contact Monkey is great for record keeping! **Rating:** 4.0/5.0 stars **Reviewed by:** Monica V. | Work Planning and Control, Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about ContactMonkey?** I like how we can draft emails through contact monkey and then follow the progress of people opening them **What do you dislike about ContactMonkey?** I do not like the formatting in contact monkey email templates sometimes. The copy and paste is odd **What problems is ContactMonkey solving and how is that benefiting you?** tracking engagement ### 49. An easy to use and professional email builder platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2023 **What do you like best about ContactMonkey?** - easy to edit templates - getting analytics is very straight forward - the events functionality makes getting event registrations very straightforward - easily integrates with outlook **What do you dislike about ContactMonkey?** there are small nuiances that can be improved: - having the ability to write text on images would help with creating individual banners - very limited survey options and it is not very straightforward to use **What problems is ContactMonkey solving and how is that benefiting you?** - easy to create profgessional internal emails - view analytics and employee engagament ### 50. Solid internal comms tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about ContactMonkey?** easy to use interface, tracking ability is handy. the design elements are well implemented as well. it's integrated with outlook which simplifies the work flow process. **What do you dislike about ContactMonkey?** event functionality is not the best. once an event is live there is no way to change it and it is cumbersome to have to click to request an excel of your registrants and then wait for an emial to download it. at minimum i would like to be able to send that email to others. **What problems is ContactMonkey solving and how is that benefiting you?** it allows us to create visually appealing messages that also reinforce our branding to convey a level of importance for internal outreach. contact monkey emails stand out! ## ContactMonkey Discussions - [Good case practices](https://www.g2.com/discussions/good-case-practices) - 1 comment, 1 upvote - [What is ContactMonkey Internal Communications Tracking used for?](https://www.g2.com/discussions/what-is-contactmonkey-internal-communications-tracking-used-for) - 1 comment - [View ContactMonkey pricing details and edition comparison](https://www.g2.com/products/contactmonkey-inc-contactmonkey/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-15+12%3A17%3A58+-0500&secure%5Bsession_id%5D=305e7fbf-b016-447f-9f07-3babd119717f&secure%5Btoken%5D=343dcda21746b0808c8788b6ef8950a1da7831270406dfa7ac5b1d6b2a80183d&format=llm_user) ## ContactMonkey Integrations - [Appspace](https://www.g2.com/products/appspace/reviews) - [Azure SQL Database](https://www.g2.com/products/azure-sql-database/reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [Canva](https://www.g2.com/products/canva/reviews) - [Humaans](https://www.g2.com/products/humaans/reviews) - [Lano](https://www.g2.com/products/lano/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - [TriNet](https://www.g2.com/products/trinet/reviews) ## ContactMonkey Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Templates** - Text and Themes - Stock Images - Proofing - Mobile Responsive **Information Distribution** - Newsletter - Notifications - Email - Multi-Channel Sharing - Mass Notifications - Alerts/Notifications **Generative AI** - Generative AI **Newsletter Interface Features - Internal Newsletter Software** - Feedback - Design - Content Embedding **Additional Functionality** - Onboarding - Individual Development Plans - Career Development - Approval Process Control - Customizable Branding - AI Copilot - Reminders - Customizable Templates - Employee Profiles - Employee Engagement - Learning & Development - API **Edit** - Pre-Made - Build - HTML **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Employee Engagement** - Employee Generated Content - Confirmation - Comments - Inline Translation - Administrative Access - Content Interaction - Surveys (global & local) - Chat - Mobile Access - Real-Time Chat - Live Chat **Newsletter Management Features - Internal Newsletter Software** - Collaboration - Personalization - Archive **Logistics** - Analytics - Issues - Integrations - Shareable Link **Platform Content** - Employee Pulse Surveys - Survey Customization - Science-based templates - Customizable Templates **Administrative Features - Internal Newsletter Software** - Security - User Permissions - Compliance - Integration **User Experience & Accessibility - Employee Communications** - Native Mobile Application - Branded Experience - Personalized Ux Experience - Audience Management & Creation - Newsletter Management - Content Management - Email Management - Visitor Management - Communication Management - Screensaver Management - Calendar Management - Document Management - Knowledge Management - Task Management - Campaign Management - Workflow Management - File Management **Platform Additional Functionality** - Employee Segmenting - Social Feedback Portal - Employee Portal - Surveys & Feedback - Peer-to-Peer Recognition **Generative AI** - AI Text Generation - AI Text Summarization **Content Distribution - Employee Communications** - Newsfeed - Newsletter Engine - Multi-Channel Sharing - File Sharing **Additional Functionality** - Real-Time Reporting - Customizable Branding - Rewards Program - Reporting/Analytics - Learning & Development - Social Engagement - Chat/Messaging - Customizable Questions - Customizable Reports - Commenting/Notes - Engagement Tracking - Generative AI - Employee Profiles - Question Library - Gamification - Real-Time Data - Performance Metrics - Scoring - AI Copilot - Offboarding - Visual Analytics - Employee Onboarding - Alerts/Notifications - Employee Database **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **Additional Features - Employee Communications** - Emergency Notifications - Analytics - Integrations - Social Media Integration **Agentic AI - Email Template Builder** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Employee Communications** - Cross-system Integration - Natural Language Interaction - Multi-Language **Additional Functionality** - Event Calendar - Live Streaming - Digital Signage - Chat/Messaging - Employee Directory - Single Sign On - Audience Targeting - Customizable Branding - Employee Communities - Access Controls/Permissions - API - Audio/Video Messaging - Collaboration Tools - Surveys & Feedback - Reporting & Statistics - Quizzes - AI Copilot - Scheduled Messaging - Read Receipts - Multi-Channel Communication - Secure Data Storage - Space Reservation - Customizable Templates - Compliance Tracking - Employee Engagement - Real-Time Updates - Generative AI - Employee Onboarding - Activity Dashboard - Customizable Forms - Search/Filter - Employee Database - Tagging - Discussions/Forums - Document Storage - Drag & Drop - Role-Based Permissions - Data Import/Export - Commenting/Notes - Employee Photos - Activity Tracking - Transcripts/Chat History - Mobile Alerts - Engagement Tracking - Blogs - @mentions ## Top ContactMonkey Alternatives - [Poppulo Employee Experience](https://www.g2.com/products/poppulo-employee-experience/reviews) - 4.4/5.0 (215 reviews) - [Workshop](https://www.g2.com/products/workshop/reviews) - 4.7/5.0 (188 reviews) - [Staffbase](https://www.g2.com/products/staffbase/reviews) - 4.6/5.0 (246 reviews)