It has completely changed the way we approach internal comms. The analytics, the directory, and the different ways you can display messages have all made a real difference. For a company like ours, with both employees and field professionals, it’s been a game changer—helping us use our data and pivot when needed. Review collected by and hosted on G2.com.

Truly the only thing I disliked was that you could not add in video links other than Vimeo or YouTube, but it looks like an update was made that changed that! Review collected by and hosted on G2.com.

ContactMonkey integrates with my internal distribution lists that are created on the fly via our HR data so it's up-to-the-minute accurate. I was spending so much time adding new hires, removing termed employees and correcting departments and titles when there were promotions. With ContactMonkey I'm able to use the Outlook lists and I get metrics that break down by individuals' response to the emails. I was skeptical that it could work but it has and I'm ecstatic. The account team has been amazing. Our account rep was so helpful in getting the tool added to our system (talking with IT, continuing to check in on readiness, etc.) and was amazing in getting us trained on the product. He set up regular, short check ins at the time we'd need the information vs. dumping a whole training on us out of the gate. He's been awesome and a critical component to our success. Review collected by and hosted on G2.com.

We've had a few issues (emails sending more than once, preheaders falling off, issues with font substitution). I think some could be related to upgrades in MS Outlook but still have had a few incidents that have been tough to pinpoint why. Review collected by and hosted on G2.com.

The user interface is intuitive and bug-free. It consistently does what it’s meant to do. Review collected by and hosted on G2.com.

There is nothing about Contact Monkey that I dislike. Review collected by and hosted on G2.com.

I really like how easy ContactMonkey makes it to design and edit emails, especially when using templates. The interface is intuitive, so I don’t have to spend a lot of time figuring things out. Customer support has also been very responsive and helpful whenever I’ve had questions. Review collected by and hosted on G2.com.

One thing that could be better is the sending process. Right now, designing emails on the website and then importing them into Outlook to send feels a bit clunky. It would be much more convenient if there were an option to edit emails directly from Outlook Review collected by and hosted on G2.com.

ContactMonkey is user-friendly and collaborative. I can work with other stakeholders on the same email campaigns and get all our thoughts together at once, for a nice, polished email. Review collected by and hosted on G2.com.

There are times when the user-friendly aspects actually work against me. Sometimes formatting is grouped together oddly and I can't easily move one article without taking an unintended entire section with it. I added them separately and yet they grouped themselves. I also really dislike that I can't see better analytics on consumption of my messages. Average read time of 9+ seconds really tells me nothing. Did they scroll? Did they just leave it open on their desktop and move along? I'll never know. Our execs only like numbers/data and the data provided doesn't really tell any kind of story worth telling - ironic for the communications department! Review collected by and hosted on G2.com.

The tech support provided by ContactMonkey were super helpful. I had issues initially sending out my campaigns and the support was great. We had a one to one call and talked through the solutions. I feel like this helped me get to know the product better and use it to its fullest potential. Review collected by and hosted on G2.com.

There's little that I dislike on ContactMonkey. I would like to be able to add dividers vertically as well as horizontal when creating emails as we use it for a newsletter. Review collected by and hosted on G2.com.

Our experience with Contact Monkey has been exceptional from the start! From the user-friendly design platform to robust analytics and powerful integrations, we've gotten so much value from this partnership. We have a fantastic customer success manager in Shane, who is so helpful and responsive, and so appreciate the outstanding Tech Support team for their speedy replies when we do experience a issue... Not to mention, our ability to test out enhancements and provide feedback with the goal of making them better for everyone! End to end, an outstanding experience. Review collected by and hosted on G2.com.

Bullet point formatting when we import messages into Outlook 😊. In all seriousness, the code translation isn't always perfect, but we understand and usually have the end result we set out to achieve! Review collected by and hosted on G2.com.

The tracking metrics allow you to really see how your organization is engaging with communication being sent. It's really cool to see and enables you to make tweaks on how to better engage recipients. Review collected by and hosted on G2.com.

The formatting tools when creating still needs some work. Thank GOD we finally got that Undo button. Would love to still see some further enhancements in the toolbar. Review collected by and hosted on G2.com.

Overall the platform is really easy to use for creating templates that bring your brand to life, they are always bringing out new features to make creation easier. Small features like AI suggested headings and summaries are a time saver. Review collected by and hosted on G2.com.

Still big limitations if you are a Google customer. Everything seems to be designed for Microsoft first. Even if new features are Google compatible, it is a while before they are available to you and you feel like a poor relative in comparison to Microsoft customers. Review collected by and hosted on G2.com.

Ability to send clean, mass emails and get analytics Review collected by and hosted on G2.com.

The set up and kinks have been a pain to work out Review collected by and hosted on G2.com.