What do users say about Chili Piper?

Chili Piper makes booking demos effortless. Prospects can grab a time on my calendar right from the form or email, which cuts out the back-and-forth and gets meetings on the books faster. The round-robin routing and automatic reminders also help cut down on no-shows, so I spend more time actually selling. Review collected by and hosted on G2.com.

Setup and admin can be a bit complex, especially when configuring routing rules or syncing with the CRM. It also gets pricey as you add more users or features, so it can be a harder sell for smaller teams. Review collected by and hosted on G2.com.

It’s very user-friendly and intuitive, making it easy to get started and navigate. Review collected by and hosted on G2.com.

Since my Chili Piper is connected to Salesforce, a duplicate invite was created for each meeting, so guests ended up receiving two invitations. We were able to fix it, but it was more complicated than I expected. Review collected by and hosted on G2.com.

Chili Piper helps us to route demos to the right team easily. Before, we had problems with non ICP filling up the calendar which was messy and ruined reporting too. I love the Spam filter which stops fake emails ever making it to a demo booking. Also brilliant that I can use Chili Piper in-app too, so it's not only top of the funnel -- I can use it for upsells and Support too. Love working with the team and our CSM, Radu. Review collected by and hosted on G2.com.

The routing can get complex if you have lots of rules but once you've learned it, it's easy to read and amend. Review collected by and hosted on G2.com.

I liked that it was easy to have multiple people from our org set up to schedule meetings with for sales calls. It was easy to get synced to our calendars. Review collected by and hosted on G2.com.

Sometimes the round robin rotation would break and only one person would get leads. This would cause issues with assigning leads. Review collected by and hosted on G2.com.

Easy to use, with a responsive support team. It has helped us a lot with our territory assignments by eliminating manual processes and making the overall workflow much smoother. Review collected by and hosted on G2.com.

When I make changes to duplicate nodes, those changes also affect the original node. This makes setting up new routers more time-consuming than it should be. Review collected by and hosted on G2.com.

We’ve had an outstanding experience with Chili Piper — both from a product and customer success perspective.

We use Chili Piper for concierge scheduling directly from our website as well as for all of our lead routing, and it’s been a game changer. The platform is powerful, flexible, and critical to how we manage inbound demand and speed-to-lead.

What truly sets the experience apart, though, is our CSM, Tristen. He is hands down the best CSM I’ve worked with. He’s incredibly knowledgeable, proactive, and solutions-oriented. Even though I’m on Pacific Time and he’s based in Milan, I would gladly wake up at 6:00 am to meet with him — his expertise is unmatched and every conversation delivers real value.

If you’re considering Chili Piper, the product is excellent — and if you’re lucky enough to work with Tristen, you’re in great hands. Review collected by and hosted on G2.com.

We absolutely love Chili Piper. However, sometimes it is a challenge to debug errors that we are seeing on our own. Thankfully, we have an amazing CSM that helps us get to the bottom of things ASAP Review collected by and hosted on G2.com.

We use it to send booking links to our customers, so they can check available slots based on their time zone. Review collected by and hosted on G2.com.

Nothing specific. I don't have any dislike for the tool. Review collected by and hosted on G2.com.

My review is specifically for the Concierge and ChiliCal products.

I find the drag-and-drop interface generally intuitive for both end users and admins, and the tool’s database configuration is more than capable for martech admins. I also appreciate the native integration with Pardot forms. In addition, there are plenty of resources and training materials available on their website.

Overall, I’ve been satisfied with the direction of the tool’s capability growth, and the price feels competitive in the market compared with similar players. Our technical account manager has been a brilliant technical and strategic partner in implementing ChiliPiper.

G2 is prompting me to leave a comment about AI—I love that I don’t see any AI nonsense when I use the Concierge and ChiliCal workspaces.

Finally, they do a pretty good job with their hot sauce. Review collected by and hosted on G2.com.

Again, this feedback is specifically for Concierge and ChiliCal.

We’ve had on-and-off technical challenges maintaining the tool’s form and CRM integrations, and it requires ongoing monitoring and maintenance. I also find the UX customization options for the form-submission experience to be lacking. In addition, the speed at which it runs for iframed Pardot form submitters may be contributing to scheduling attrition for us.

Our technical support rep has been incredibly helpful, but it would also be valuable to have access to a faster, frontline support channel for lower-level, less strategic technical issues related to platform configuration.

I would warn ChiliPiper users about two contractual stipulations: 1) a monthly contract is not possible for renewing customers, and 2) your contract will auto-renew after a year, and they’ll hold you to it even if a renewal reminder fails to send. Review collected by and hosted on G2.com.

I love Chili Piper's highly customizable and configurable options. Each of our sellers has different preferences, and Chili Piper is able to handle all of those. It also provides different types of meetings that we can set up, which makes it easy for everybody. The initial setup was very easy, and their customer support and client success team made it even simpler. Additionally, their customer support and client success is fantastic. They are very responsive to questions and issues. Review collected by and hosted on G2.com.

They have just about every feature we need, but I am looking forward to an upcoming feature to address the situations where we need collective agreement of time across multiple customers. Review collected by and hosted on G2.com.

Ease of use and small learning curve - there is a lot you can do and once you sort through it all, it's easy to scale. Having our CSM Tevin jump in to ask questions and teach different options to accomplish what we want was extremely helpful. Our sales team had been using Chili Piper, but we wanted to add an instance for our Field Marketing team to use it onsite at conferences and trade shows to bridge the gap from marketing & sales and make it easy for post-event follow-up. Tevin offered a number of options and help build it out with us in demo and manage the nitty gritty testing for us! Review collected by and hosted on G2.com.

One thing I'd love to look at Chili Piper for is our pre-event booking and routing. We want to do some handoffs and round robins within the specific team. However, we need to learn and understand a little bit more about having them live on landing pages. Right now, our marketing team uses Qualified and does not use Chili Piper, so there's been a back and forth on where we can have Chili Piper integrated versus Qualified without duplicating efforts or costing the business more. Review collected by and hosted on G2.com.