Chili Piper Reviews & Product Details

I use Chili Piper for call booking and assignment. I like the ease of the algorithm and decision tree. It's easy to understand, so even if you didn't build it, you would be able to understand why something happened. The decision tree assignment helps us clearly see why someone was assigned to a particular rep or not. I also appreciate that they are always coming out with new features. The setup was smooth and easy to follow, and we haven't had to make too many updates. Review collected by and hosted on G2.com.

The email design for meeting confirmations and reminders could be improved. I would also like the ability to hyperlink text in email. Review collected by and hosted on G2.com.

If I were to “like” things about this tool, here’s what stands out about it:

-Seamless Scheduling – The way it eliminates back-and-forth emails for booking meetings is slick. You can just pick a time and have it automatically synced with calendars. It’s like magic for productivity.

- User-Friendly Design

But if I need to choose the “best” thing, I’d say the instant meeting scheduling that reduces friction for both leads and teams—it’s the feature that really transforms the workflow. Review collected by and hosted on G2.com.

The major things that put our company to stop using Chili Piper were for sure the costs, compared to the fact that it had loads of customizations limits. Review collected by and hosted on G2.com.

I truly appreciate the intuitive ease of use that Chili Piper offers. It's a clean and user-friendly tool, which makes scheduling meetings a seamless experience. The links are easy to find and utilize, which greatly simplifies the process of sending calendar invites. As a sales professional, I find the integration with Google and Outlook particularly beneficial, allowing me to effortlessly add links to emails and reach out to prospects efficiently. This feature makes the process of booking meetings straightforward and hassle-free, as recipients can easily click on the provided link and book a time on my calendar. Moreover, the exceptional customer service provided by Chili Piper enhances the overall user experience, making the tool not just easy to use but also reliable in terms of support. Additionally, the initial setup was smooth and uncomplicated, thanks to the helpful training call and support from a representative, which facilitated the installation of the extension and getting started with the tool. Overall, Chili Piper stands out as a reliable and efficient tool that supports my sales activities excellently. Review collected by and hosted on G2.com.

Sometimes, it was a bit challenging to find the scheduling links, which could be improved to enhance the user experience. Although this was not a significant issue for me, and I did not encounter many problems, the accessibility of scheduling links could be made easier. Review collected by and hosted on G2.com.

I like the User Interface and flexibility of Chili Piper. The queue management works really well compared to other tools that do round robin. Review collected by and hosted on G2.com.

I find troubleshooting in Chili Piper challenging, especially as the setup gets more complex. The more you build, the harder it is to identify an issue in your routers. Initial setup wasn't too easy either, as some functionalities had to be re-evaluated and rebuilt completely to accommodate Chili Piper's functionalities and limitations. Review collected by and hosted on G2.com.

Chili Piper helps us to route demos to the right team easily. Before, we had problems with non ICP filling up the calendar which was messy and ruined reporting too. I love the Spam filter which stops fake emails ever making it to a demo booking. Also brilliant that I can use Chili Piper in-app too, so it's not only top of the funnel -- I can use it for upsells and Support too. Love working with the team and our CSM, Radu. Review collected by and hosted on G2.com.

The routing can get complex if you have lots of rules but once you've learned it, it's easy to read and amend. Review collected by and hosted on G2.com.

What I like best about Chili Piper is how directly it ties scheduling to revenue outcomes, reducing time in booking demos. What I mainly noticed is the instant lead conversion, the easiness of usage and the perfect Hubspot integration which shorten a lot our scheduling process. Review collected by and hosted on G2.com.

A few things I dislike about Chili Piper is its admin dependency. Small changes (territory tweaks, new queues, edge-case routing) often require a knowledgeable admin. It’s not very self-serve for non-technical ops or marketing users. Last but not least is the pricing, very high compared to other schedulers app. Review collected by and hosted on G2.com.

At our company, we've used RevenueHero, Calendly, and Chili Piper, and I find Chili Piper to be far easier to use than the other two. Its interface is straightforward and clean, and it consistently routes as expected. In contrast, dealing with RevenueHero has cost us a lot of time. Now that we're finally returning to Chili Piper after a period away, I couldn't be more excited! Review collected by and hosted on G2.com.

I can't think of any drawbacks. The software operates very smoothly and consistently helps us SDRs route our demos to the appropriate AE every time. Review collected by and hosted on G2.com.

Chili Piper really simplifies the whole meeting booking process, whether it’s for inbound leads or internal calls. We’ve used it at Voderia and Pacific Code, connected with our CRM and email tools, and it’s saved us tons of back-and-forth messages. The smart routing and calendar sync work great, helping us instantly connect prospects with the right person. It’s made a noticeable difference in our response time and conversion rates. Review collected by and hosted on G2.com.

The setup can take a bit of time initially, especially if you’re connecting multiple calendars or complex routing rules, but once configured, it runs smoothly. Review collected by and hosted on G2.com.

The simplicity of one-click appointment scheduling and seamless integration with our CRM. This really speeds up the sales cycle. Review collected by and hosted on G2.com.

Chili Piper works very well once set up, but I wish the onboarding phase were simpler. Some advanced features require a bit of a learning curve. Review collected by and hosted on G2.com.

We use it for our business scheduling on daily basis and its very easy to use Review collected by and hosted on G2.com.

We have been liking almost all the features, cant say anything to dislike Review collected by and hosted on G2.com.