Chili Piper Reviews & Product Details

We’ve had an outstanding experience with Chili Piper — both from a product and customer success perspective.

We use Chili Piper for concierge scheduling directly from our website as well as for all of our lead routing, and it’s been a game changer. The platform is powerful, flexible, and critical to how we manage inbound demand and speed-to-lead.

What truly sets the experience apart, though, is our CSM, Tristen. He is hands down the best CSM I’ve worked with. He’s incredibly knowledgeable, proactive, and solutions-oriented. Even though I’m on Pacific Time and he’s based in Milan, I would gladly wake up at 6:00 am to meet with him — his expertise is unmatched and every conversation delivers real value.

If you’re considering Chili Piper, the product is excellent — and if you’re lucky enough to work with Tristen, you’re in great hands. Review collected by and hosted on G2.com.

We absolutely love Chili Piper. However, sometimes it is a challenge to debug errors that we are seeing on our own. Thankfully, we have an amazing CSM that helps us get to the bottom of things ASAP Review collected by and hosted on G2.com.

Chili Piper has made scheduling and lead routing SO MUCH easier for our team. The obvious benefit is booking meetings instantly. It helps to qualify leads and automatically route them to the right AE based on ownership, distribution rules, or simple round robin. It takes a lot of the manual front-end work off our plate. It has also made a big difference in speed to lead.

The UI is great — it’s clean and intuitive. I especially love the new canvas view to build a router compared to the earlier UI. Integration with our tech stack has been seamless as well.

Customer support has also been excellent. I worked closely with Shon Cunningham during our setup and he made sure we were set up for success from the start. He has always gone above and beyond when I run into routing logic questions or need help thinking through different ways to structure rules. He has a strong understanding of the product, the technical side, and the business context behind what we are trying to do. Review collected by and hosted on G2.com.

The setup can take some time, especially when you are building routing rules across different regions, teams, ownership logic or distribution. I wish there was a way to automate logging no-shows than manually doing it, would be a huge lift to reporting and downstream nurture. Review collected by and hosted on G2.com.

I appreciate how Chili Piper routes prospects and customers efficiently for intro calls with our sales team. The form concierge is smoother than Hubspot's meeting scheduler and requires fewer steps for prospects, which removes a point of friction. The best part has been working with our CSM, Shon, who has managed to solve some of the unique processes we have. Shon always makes himself available to help us when we are in a bind. Review collected by and hosted on G2.com.

Distro has some limitations, but for the most part we found some workarounds. There are a few other quirks we've discovered like not being able to set a default router in handoff - though this may be a feature request on the way. The tool wasn't very intuitive from the start, and we definitely needed assistance from our CSM to build - he was great though! Review collected by and hosted on G2.com.

Customer Success team and implementation have been so responsive. Our routing can sometimes be a bit of a nightmare, but Shon is always exceptionally responsive. Very happy with the level of Support that the main support team offers as well. Going as far as to hop in and apply the fixes if they see something obvious. The little things like that go a long way. Implementation went very well, and considering we use this EVERY day, it has been holding up very well. Most issues have been my own, and Shon is able to spot them very quickly. Review collected by and hosted on G2.com.

Could always use a little more specific weird routing options, but have been able to find work arounds with the team when needed. Review collected by and hosted on G2.com.

I really like Chili Piper's support team. They have been fabulous, and I've never seen such a helpful support team before. They resolve issues with little miss-understanding or time delays; they're always instant quick. The team consists of technical experts who provide answers directly without having to connect me with another team member. They always offer clear instructions on how to do things. This makes Chili Piper's support the best I've ever worked with. Review collected by and hosted on G2.com.

There's very little that can be improved. Maybe some more global admin settings so that we can update users in Chili Piper's profile pictures. We can update their personal pages and such. Maybe some additional app actions for distro so that we can have the spam filtering and things like that inside of Distru. The Apollo integration with Chili Piper is not fully fleshed out just yet. Review collected by and hosted on G2.com.

I like Chili Piper for its ease of use; it's really a set it and forget it system. When you need to customize things, it's pretty easy to do. The best thing about it is that it just works without any issues. Once I familiarized myself with it, the initial setup was pretty easy, only taking a few hours. I would give it a 10/10 and would 100% recommend it to anyone with a use case. Review collected by and hosted on G2.com.

I don't have any real dislikes Review collected by and hosted on G2.com.

I use Chili Piper for call booking and assignment. I like the ease of the algorithm and decision tree. It's easy to understand, so even if you didn't build it, you would be able to understand why something happened. The decision tree assignment helps us clearly see why someone was assigned to a particular rep or not. I also appreciate that they are always coming out with new features. The setup was smooth and easy to follow, and we haven't had to make too many updates. Review collected by and hosted on G2.com.

The email design for meeting confirmations and reminders could be improved. I would also like the ability to hyperlink text in email. Review collected by and hosted on G2.com.

If I were to “like” things about this tool, here’s what stands out about it:

-Seamless Scheduling – The way it eliminates back-and-forth emails for booking meetings is slick. You can just pick a time and have it automatically synced with calendars. It’s like magic for productivity.

- User-Friendly Design

But if I need to choose the “best” thing, I’d say the instant meeting scheduling that reduces friction for both leads and teams—it’s the feature that really transforms the workflow. Review collected by and hosted on G2.com.

The major things that put our company to stop using Chili Piper were for sure the costs, compared to the fact that it had loads of customizations limits. Review collected by and hosted on G2.com.

Great customer service with very knowledge account team - special shout out to Tristen S who is amazing.

They seem very available to get hands on to help implement tool changes quickly, which is appreciated. Review collected by and hosted on G2.com.

Less technical folk in my team sometimes find it a little confusing working out where things are, or how to make changes. The help centre articles could be better imo at being accessible by all Review collected by and hosted on G2.com.

I really like how easily Chili Piper integrates with Salesforce and how simple it is to set up and use. It's important for me to have a tool that's easy to set up, use, and maintain from an admin perspective, as well as being user-friendly for end users to ensure good adoption and enablement. The setup was very easy, and even though I got some help from Chili Piper, I felt I could have done it myself, which speaks to its simplicity. Review collected by and hosted on G2.com.

N/A Review collected by and hosted on G2.com.