Chili Piper Features
Communication (5)
Pop-up Chat
Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.
Notifications
Delivers notifications to both sides of the conversation.
Targeted Emails
Sends automated emails to further engage clients and potential clients.
In-App Messaging
Allows for live chat to be enabled within the app for customer help.
Co-Browsing
Allows agents to join a customer's browser session and navigate through the website with them.
Internal Use (6)
Customization
Allows users to customize chat colors, text, logos, and branding.
Conversation Archiving
Archives conversations in a separate location for later reference.
Lead Development
Enables employees to denote potential customers.
Knowledge Base
Establishes a knowledge base for employee reference during conversations.
Team Inbox
Provides a central location for help requests, helping employees respond sooner.
Customer Profiles
Allows for the creation of profiles for contacts and customers.
Matching (3)
Priority Matching
Based on 119 Chili Piper reviews. Allows users to prioritize matches based on criteria such as region, account attributes, and other customer information.
Account Tiebreakers
Provides tiebreaking features when leads match to multiple accounts. 105 reviewers of Chili Piper have provided feedback on this feature.
Fuzzy Matching
Based on 98 Chili Piper reviews. Provides matching logic features for special characters, acronyms, and other complex names.
Routing (4)
Match and Route
Based on 129 Chili Piper reviews. Automatically routes matched leads directly to account owners.
Multi-Objects
As reported in 106 Chili Piper reviews. Allows users to build custom routing rules.
Territories
Based on 110 Chili Piper reviews. Allows users to assign leads to selected territories and regions.
Working Hours
Based on 132 Chili Piper reviews. Allows users to configure schedules so leads are routed only during working hours.
Platform Operations (8)
Service level Agreements
As reported in 99 Chili Piper reviews. Allows users to configure service level agreements so leads get matched and routed as fast as possible.
Audit Logs
As reported in 99 Chili Piper reviews. Provides features to audit any leads that were misrouted to incorrect accounts.
Duplicate Match
Based on 104 Chili Piper reviews. Provides features to quickly audit leads and identify if there are duplicate leads in multiple accounts.
Capping
Limits the number of leads to assign to sales reps. This feature was mentioned in 85 Chili Piper reviews.
Analytics
As reported in 116 Chili Piper reviews. Provides analytics for tracking and monitoring routing.
Integrations
Based on 130 Chili Piper reviews. Provides integrations for CRMs and marketing automation platforms.
Alerts & Notifications
Sends an alert to salespeople when a lead is routed to them.
AI Lead Matching & Routing
Leverages AI to improve lead-to-account matching accuracy and reduce latency in routing leads.
Calendar View (2)
Multi-Calendar View
Based on 130 Chili Piper reviews. Ability to view multiple calendars at once from within a single window
Customizable Viewing
Provides customizable viewing options (e.g., day, week, month, year) This feature was mentioned in 137 Chili Piper reviews.
Shared Calendar (2)
Calendar Collaboration
Based on 138 Chili Piper reviews. Ability to subscribe to other calendars for collaboration purposes or personal needs (work, family, school, etc.)
Multiple Calendar Management
Based on 130 Chili Piper reviews. Ability to manage multiple calendars at a time
Accessibility (2)
Screen Reader Compatibility
Calendar integrates with a screen reader to read and respond to calendar invites as well as schedule appointments and meetings This feature was mentioned in 110 Chili Piper reviews.
Keyboard Shortcuts
Calendar functions can be carried out with the use of keyboard shortcuts This feature was mentioned in 93 Chili Piper reviews.
Integration (2)
Import Events
Ability to import events from an existing account or another calendar 115 reviewers of Chili Piper have provided feedback on this feature.
Software Integrations
Integrates an existing calendar with another software application, such as Microsoft Teams or Slack This feature was mentioned in 149 Chili Piper reviews.
Notifications (2)
Customized Calendar Notifications
As reported in 140 Chili Piper reviews. Ability to customize calendar notifications including event reminders, how far in advance the notification should be received, and methods in which the notification is received (desktop notification vs. email)
Location-Based Alerts
Offers location-based alerts to assist with commuting to and from one location to another This feature was mentioned in 108 Chili Piper reviews.
Integrations (5)
MS Teams Integration
This software integrates with Microsoft Teams. 91 reviewers of Chili Piper have provided feedback on this feature.
Email Integration
Based on 149 Chili Piper reviews. This software integrates with popular email providers.
Zoom Integration
As reported in 134 Chili Piper reviews. This software integrates with Zoom.
Google Meet Integration
This software integrates with Google Meet. This feature was mentioned in 102 Chili Piper reviews.
Salesforce Integration
Based on 147 Chili Piper reviews. This software integrates with Salesforce.
Branding & Customizatio (3)
Custom Booking Page
Based on 136 Chili Piper reviews. Provide the ability to create a custom booking page.
Personalized Links
As reported in 140 Chili Piper reviews. Provide the ability to create custom scheduling URLs.
Personalized Web Embed
Provide the ability to create a personalized web embed. This feature was mentioned in 110 Chili Piper reviews.
Automatic Rules & Configurations (3)
Set Working Hours
Based on 150 Chili Piper reviews. Allow users to set automatic working hours.
Automatic Updates
Automatically update calendars after a meeting has been booked. 137 reviewers of Chili Piper have provided feedback on this feature.
Buffer Times
Based on 134 Chili Piper reviews. Provide the ability to incorporate buffer times, leaving time before and after meetings.
Generative AI (6)
AI Text-to-Image
Provides the ability to generate images from a text prompt.
AI Text-to-Speech
Simulates human-like speech from text inputs.
AI Image-to-Text
Converts images into a textual description, identifying key elements.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text-to-Speech
Simulates human-like speech from text inputs.
Agentic AI - Calendar (1)
Cross-system Integration
Works across multiple software systems or databases
Agentic AI - Business Scheduling (2)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes





