Chili Piper Features

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Delivers notifications to both sides of the conversation.

Sends automated emails to further engage clients and potential clients.

Allows for live chat to be enabled within the app for customer help.

Allows agents to join a customer's browser session and navigate through the website with them.

Allows users to customize chat colors, text, logos, and branding.

Archives conversations in a separate location for later reference.

Enables employees to denote potential customers.

Establishes a knowledge base for employee reference during conversations.

Provides a central location for help requests, helping employees respond sooner.

Allows for the creation of profiles for contacts and customers.

Based on 119 Chili Piper reviews. Allows users to prioritize matches based on criteria such as region, account attributes, and other customer information.

Provides tiebreaking features when leads match to multiple accounts. 105 reviewers of Chili Piper have provided feedback on this feature.

Based on 98 Chili Piper reviews. Provides matching logic features for special characters, acronyms, and other complex names.

Based on 129 Chili Piper reviews. Automatically routes matched leads directly to account owners.

As reported in 106 Chili Piper reviews. Allows users to build custom routing rules.

Based on 110 Chili Piper reviews. Allows users to assign leads to selected territories and regions.

Based on 132 Chili Piper reviews. Allows users to configure schedules so leads are routed only during working hours.

As reported in 99 Chili Piper reviews. Allows users to configure service level agreements so leads get matched and routed as fast as possible.

As reported in 99 Chili Piper reviews. Provides features to audit any leads that were misrouted to incorrect accounts.

Based on 104 Chili Piper reviews. Provides features to quickly audit leads and identify if there are duplicate leads in multiple accounts.

Limits the number of leads to assign to sales reps. This feature was mentioned in 85 Chili Piper reviews.

As reported in 116 Chili Piper reviews. Provides analytics for tracking and monitoring routing.

Based on 130 Chili Piper reviews. Provides integrations for CRMs and marketing automation platforms.

Sends an alert to salespeople when a lead is routed to them.

Leverages AI to improve lead-to-account matching accuracy and reduce latency in routing leads.

Based on 130 Chili Piper reviews. Ability to view multiple calendars at once from within a single window

Provides customizable viewing options (e.g., day, week, month, year) This feature was mentioned in 137 Chili Piper reviews.

Based on 138 Chili Piper reviews. Ability to subscribe to other calendars for collaboration purposes or personal needs (work, family, school, etc.)

Based on 130 Chili Piper reviews. Ability to manage multiple calendars at a time

Calendar integrates with a screen reader to read and respond to calendar invites as well as schedule appointments and meetings This feature was mentioned in 110 Chili Piper reviews.

Calendar functions can be carried out with the use of keyboard shortcuts This feature was mentioned in 93 Chili Piper reviews.

Ability to import events from an existing account or another calendar 115 reviewers of Chili Piper have provided feedback on this feature.

Integrates an existing calendar with another software application, such as Microsoft Teams or Slack This feature was mentioned in 149 Chili Piper reviews.

As reported in 140 Chili Piper reviews. Ability to customize calendar notifications including event reminders, how far in advance the notification should be received, and methods in which the notification is received (desktop notification vs. email)

Offers location-based alerts to assist with commuting to and from one location to another This feature was mentioned in 108 Chili Piper reviews.

This software integrates with Microsoft Teams. 91 reviewers of Chili Piper have provided feedback on this feature.

Based on 149 Chili Piper reviews. This software integrates with popular email providers.

As reported in 134 Chili Piper reviews. This software integrates with Zoom.

This software integrates with Google Meet. This feature was mentioned in 102 Chili Piper reviews.

Based on 147 Chili Piper reviews. This software integrates with Salesforce.

Based on 136 Chili Piper reviews. Provide the ability to create a custom booking page.

As reported in 140 Chili Piper reviews. Provide the ability to create custom scheduling URLs.

Provide the ability to create a personalized web embed. This feature was mentioned in 110 Chili Piper reviews.

Based on 150 Chili Piper reviews. Allow users to set automatic working hours.

Automatically update calendars after a meeting has been booked. 137 reviewers of Chili Piper have provided feedback on this feature.

Based on 134 Chili Piper reviews. Provide the ability to incorporate buffer times, leaving time before and after meetings.

Provides the ability to generate images from a text prompt.

Simulates human-like speech from text inputs.

Converts images into a textual description, identifying key elements.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Simulates human-like speech from text inputs.

Works across multiple software systems or databases

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes