--- title: Chili Piper Reviews meta\_title: 'Chili Piper Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 736 reviews by the users' company size, role or industry to find out how Chili Piper works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 736 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### Chili Piper Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **ease of use** in Chili Piper, with seamless scheduling enhancing productivity and simplifying bookings. [(17 mentions)](https://www.g2.com/products/chili-piper/reviews?filters%5Bsentiment_snippet%5D=1742018&qs=pros-and-cons#reviews) Users love the **seamless scheduling** of Chili Piper, enhancing productivity and simplifying the booking process effortlessly. [(14 mentions)](https://www.g2.com/products/chili-piper/reviews?filters%5Bsentiment_snippet%5D=1741931&qs=pros-and-cons#reviews) Users appreciate the **excellent customer support** from Chili Piper, noting the team's knowledge and quick assistance. [(10 mentions)](https://www.g2.com/products/chili-piper/reviews?filters%5Bsentiment_snippet%5D=1741468&qs=pros-and-cons#reviews) Users appreciate the **helpful customer service** of Chili Piper, highlighting its knowledgeable and supportive team for implementation. [(9 mentions)](https://www.g2.com/products/chili-piper/reviews?filters%5Bsentiment_snippet%5D=2327595&qs=pros-and-cons#reviews) Users highlight the **seamless scheduling** of Chili Piper, greatly enhancing productivity by eliminating email back-and-forth. [(8 mentions)](https://www.g2.com/products/chili-piper/reviews?filters%5Bsentiment_snippet%5D=2255402&qs=pros-and-cons#reviews) Users express concerns over the **high costs** of Chili Piper, with unexpected fees and poor customer support making it unappealing. [(5 mentions)](https://www.g2.com/products/chili-piper/reviews?filters%5Bsentiment_snippet%5D=1741582&qs=pros-and-cons#reviews) Users find the **learning curve steep** for less technical team members, making navigation and changes challenging. [(5 mentions)](https://www.g2.com/products/chili-piper/reviews?filters%5Bsentiment_snippet%5D=1741402&qs=pros-and-cons#reviews) Users find **troubleshooting and admin dependency** in Chili Piper challenging, complicating the user experience and workflow. [(5 mentions)](https://www.g2.com/products/chili-piper/reviews?filters%5Bsentiment_snippet%5D=2410040&qs=pros-and-cons#reviews) Users express frustration over **limited customization** options in Chili Piper, requiring admin support for even minor adjustments. [(4 mentions)](https://www.g2.com/products/chili-piper/reviews?filters%5Bsentiment_snippet%5D=2410135&qs=pros-and-cons#reviews) Users note several **missing features** in Chili Piper, including limited app actions and incomplete integrations. [(4 mentions)](https://www.g2.com/products/chili-piper/reviews?filters%5Bsentiment_snippet%5D=2465771&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Chili Piper ##### 1. Ease of Use Users love the **ease of use** in Chili Piper, with seamless scheduling enhancing productivity and simplifying bookings. [ See 17 mentions ](https://www.g2.com/products/chili-piper/reviews?filters%5Bsentiment_snippet%5D=1742018&qs=pros-and-cons#reviews) See Related User Reviews ![Kate M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate M.") KM Kate M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlines Prospect Routing with Excellent Support" What do you like about Chili Piper? I appreciate how Chili Piper routes prospects and customers efficiently for intro calls with our sales team. The form concierge is smoother than Hubsp ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Easy to Administer and Straightforward for End Users" What do you like about Chili Piper? It is easy to administer and it is pretty straight forward for end users. Shon has been a delight to work with. ##### 2. Scheduling Users love the **seamless scheduling** of Chili Piper, enhancing productivity and simplifying the booking process effortlessly. [ See 14 mentions ](https://www.g2.com/products/chili-piper/reviews?filters%5Bsentiment_snippet%5D=1741931&qs=pros-and-cons#reviews) See Related User Reviews ![Kate M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate M.") KM Kate M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlines Prospect Routing with Excellent Support" What do you like about Chili Piper? I appreciate how Chili Piper routes prospects and customers efficiently for intro calls with our sales team. The form concierge is smoother than Hubsp ![Alana Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alana Z.") AZ Alana Z. Mid-Market (51-1000 emp.) 5.0/5 "Outstanding Concierge Scheduling and Lead Routing—Chili Piper Is a Game Changer" What do you like about Chili Piper? We’ve had an outstanding experience with Chili Piper — both from a product and customer success perspective. We use Chili Piper for concierge sched ##### 3. Customer Support Users appreciate the **excellent customer support** from Chili Piper, noting the team's knowledge and quick assistance. [ See 10 mentions ](https://www.g2.com/products/chili-piper/reviews?filters%5Bsentiment_snippet%5D=1741468&qs=pros-and-cons#reviews) See Related User Reviews ![Kate M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate M.") KM Kate M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlines Prospect Routing with Excellent Support" What do you like about Chili Piper? I appreciate how Chili Piper routes prospects and customers efficiently for intro calls with our sales team. The form concierge is smoother than Hubsp ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Unmatched Support Team at ChiliPiper" What do you like about Chili Piper? Support team! I work with 14+ softwares daily in RevOps, and ChiliPipers support is unmatched ##### 4. Helpful Users appreciate the **helpful customer service** of Chili Piper, highlighting its knowledgeable and supportive team for implementation. [ See 9 mentions ](https://www.g2.com/products/chili-piper/reviews?filters%5Bsentiment_snippet%5D=2327595&qs=pros-and-cons#reviews) See Related User Reviews ![Kate M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate M.") KM Kate M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlines Prospect Routing with Excellent Support" What do you like about Chili Piper? I appreciate how Chili Piper routes prospects and customers efficiently for intro calls with our sales team. The form concierge is smoother than Hubsp ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Easy to Administer and Straightforward for End Users" What do you like about Chili Piper? It is easy to administer and it is pretty straight forward for end users. Shon has been a delight to work with. ##### 5. Efficiency Users highlight the **seamless scheduling** of Chili Piper, greatly enhancing productivity by eliminating email back-and-forth. [ See 8 mentions ](https://www.g2.com/products/chili-piper/reviews?filters%5Bsentiment_snippet%5D=2255402&qs=pros-and-cons#reviews) See Related User Reviews ![Kate M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate M.") KM Kate M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlines Prospect Routing with Excellent Support" What do you like about Chili Piper? I appreciate how Chili Piper routes prospects and customers efficiently for intro calls with our sales team. The form concierge is smoother than Hubsp ![Giada P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Giada P.") GP Giada P. Mid-Market (51-1000 emp.) 4.0/5 "Seamless, Instant Scheduling That Transforms Our Workflow" What do you like about Chili Piper? If I were to “like” things about this tool, here’s what stands out about it: -Seamless Scheduling – The way it eliminates back-and-forth emails for b ### 5 Cons or Disadvantages of Chili Piper ##### 1. Expensive Users express concerns over the **high costs** of Chili Piper, with unexpected fees and poor customer support making it unappealing. [ See 5 mentions ](https://www.g2.com/products/chili-piper/reviews?filters%5Bsentiment_snippet%5D=1741582&qs=pros-and-cons#reviews) See Related User Reviews ![Giada P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Giada P.") GP Giada P. Mid-Market (51-1000 emp.) 4.0/5 "Seamless, Instant Scheduling That Transforms Our Workflow" What do you dislike about Chili Piper? The major things that put our company to stop using Chili Piper were for sure the costs, compared to the fact that it had loads of customizations limi ![Giada P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Giada P.") GP Giada P. Mid-Market (51-1000 emp.) 3.5/5 "Streamlined Scheduling and Instant Lead Conversion, with Minor Drawbacks" What do you dislike about Chili Piper? A few things I dislike about Chili Piper is its admin dependency. Small changes (territory tweaks, new queues, edge-case routing) often require a know ##### 2. Learning Curve Users find the **learning curve steep** for less technical team members, making navigation and changes challenging. [ See 5 mentions ](https://www.g2.com/products/chili-piper/reviews?filters%5Bsentiment_snippet%5D=1741402&qs=pros-and-cons#reviews) See Related User Reviews ![Kate M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate M.") KM Kate M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlines Prospect Routing with Excellent Support" What do you dislike about Chili Piper? Distro has some limitations, but for the most part we found some workarounds. There are a few other quirks we've discovered like not being able to set ![Sam H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam H.") SH Sam H. Mid-Market (51-1000 emp.) 4.5/5 "Knowledgeable, Hands-On Support That Helps Us Move Fast" What do you dislike about Chili Piper? Less technical folk in my team sometimes find it a little confusing working out where things are, or how to make changes. The help centre articles cou ##### 3. Limitations Users find **troubleshooting and admin dependency** in Chili Piper challenging, complicating the user experience and workflow. [ See 5 mentions ](https://www.g2.com/products/chili-piper/reviews?filters%5Bsentiment_snippet%5D=2410040&qs=pros-and-cons#reviews) See Related User Reviews ![Kate M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate M.") KM Kate M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlines Prospect Routing with Excellent Support" What do you dislike about Chili Piper? Distro has some limitations, but for the most part we found some workarounds. There are a few other quirks we've discovered like not being able to set ![Alana Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alana Z.") AZ Alana Z. Mid-Market (51-1000 emp.) 5.0/5 "Outstanding Concierge Scheduling and Lead Routing—Chili Piper Is a Game Changer" What do you dislike about Chili Piper? We absolutely love Chili Piper. However, sometimes it is a challenge to debug errors that we are seeing on our own. Thankfully, we have an amazing CSM ##### 4. Limited Customization Users express frustration over **limited customization** options in Chili Piper, requiring admin support for even minor adjustments. [ See 4 mentions ](https://www.g2.com/products/chili-piper/reviews?filters%5Bsentiment_snippet%5D=2410135&qs=pros-and-cons#reviews) See Related User Reviews ![Dylan H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dylan H.") DH Dylan H. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Lead Routing and Top-Notch Support" What do you dislike about Chili Piper? There's very little that can be improved. Maybe some more global admin settings so that we can update users in Chili Piper's profile pictures. We can ![Gustavo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gustavo M.") GM Gustavo M. Mid-Market (51-1000 emp.) 4.5/5 "Streamlined Scheduling, Challenging Setup" What do you dislike about Chili Piper? I find troubleshooting in Chili Piper challenging, especially as the setup gets more complex. The more you build, the harder it is to identify an issu ##### 5. Missing Features Users note several **missing features** in Chili Piper, including limited app actions and incomplete integrations. [ See 4 mentions ](https://www.g2.com/products/chili-piper/reviews?filters%5Bsentiment_snippet%5D=2465771&qs=pros-and-cons#reviews) See Related User Reviews ![Kate M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate M.") KM Kate M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlines Prospect Routing with Excellent Support" What do you dislike about Chili Piper? Distro has some limitations, but for the most part we found some workarounds. There are a few other quirks we've discovered like not being able to set ![Dylan H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dylan H.") DH Dylan H. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Lead Routing and Top-Notch Support" What do you dislike about Chili Piper? There's very little that can be improved. Maybe some more global admin settings so that we can update users in Chili Piper's profile pictures. We can ![João C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "João C.") JC João C. RevOps Analyst Mid-Market (51-1000 emp.) 5/14/2026 "User-Friendly, Responsive Support, Streamlined Territory Assignments" 5/5 What do you like best about Chili Piper? Easy to use, with a responsive support team. It has helped us a lot with our territory assignments by eliminating manual processes and making the overall workflow much smoother. Review collected by and hosted on G2.com. What do you dislike about Chili Piper? When I make changes to duplicate nodes, those changes also affect the original node. This makes setting up new routers more time-consuming than it should be. Review collected by and hosted on G2.com. What problems is Chili Piper solving and how is that benefiting you? It’s been helping us with territory assignment and lead routing. Previously, we had several different workflows to accomplish what Chili Piper is doing now, so whenever we had territory changes or changes in our sales team, it was always difficult to track which workflows needed to be updated. As a result, things would sometimes fall through the cracks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Alana Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alana Z.") AZ Alana Z. Marketing Operations Mid-Market (51-1000 emp.) 2/23/2026 "Outstanding Concierge Scheduling and Lead Routing—Chili Piper Is a Game Changer" 5/5 What do you like best about Chili Piper? We’ve had an outstanding experience with Chili Piper — both from a product and customer success perspective. We use Chili Piper for concierge scheduling directly from our website as well as for all of our lead routing, and it’s been a game changer. The platform is powerful, flexible, and critical to how we manage inbound demand and speed-to-lead. What truly sets the experience apart, though, is our CSM, Tristen. He is hands down the best CSM I’ve worked with. He’s incredibly knowledgeable, proactive, and solutions-oriented. Even though I’m on Pacific Time and he’s based in Milan, I would gladly wake up at 6:00 am to meet with him — his expertise is unmatched and every conversation delivers real value. If you’re considering Chili Piper, the product is excellent — and if you’re lucky enough to work with Tristen, you’re in great hands. Review collected by and hosted on G2.com. What do you dislike about Chili Piper? We absolutely love Chili Piper. However, sometimes it is a challenge to debug errors that we are seeing on our own. Thankfully, we have an amazing CSM that helps us get to the bottom of things ASAP Review collected by and hosted on G2.com. What problems is Chili Piper solving and how is that benefiting you? Before Chili Piper, our team struggled with manual scheduling and inconsistent lead routing — meaning slower response times, lost conversion opportunities, and a lot of administrative overhead. Chili Piper has solved these problems by automating both inbound scheduling (concierge scheduling from our website) and intelligent lead routing to the right reps in real time. Because of this, we’ve seen faster speed-to-lead, fewer missed meetings, and a much smoother experience for prospects trying to book time with us. The automation reduces friction for both our team and our customers, frees up time for higher-value work, and ensures leads are routed correctly and quickly without manual intervention. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 4/7/2026 "Intuitive Drag-and-Drop, but Ongoing Maintenance and Form UX Need Work" 3.5/5 What do you like best about Chili Piper? My review is specifically for the Concierge and ChiliCal products. I find the drag-and-drop interface generally intuitive for both end users and admins, and the tool’s database configuration is more than capable for martech admins. I also appreciate the native integration with Pardot forms. In addition, there are plenty of resources and training materials available on their website. Overall, I’ve been satisfied with the direction of the tool’s capability growth, and the price feels competitive in the market compared with similar players. Our technical account manager has been a brilliant technical and strategic partner in implementing ChiliPiper. G2 is prompting me to leave a comment about AI—I love that I don’t see any AI nonsense when I use the Concierge and ChiliCal workspaces. Finally, they do a pretty good job with their hot sauce. Review collected by and hosted on G2.com. What do you dislike about Chili Piper? Again, this feedback is specifically for Concierge and ChiliCal. We’ve had on-and-off technical challenges maintaining the tool’s form and CRM integrations, and it requires ongoing monitoring and maintenance. I also find the UX customization options for the form-submission experience to be lacking. In addition, the speed at which it runs for iframed Pardot form submitters may be contributing to scheduling attrition for us. Our technical support rep has been incredibly helpful, but it would also be valuable to have access to a faster, frontline support channel for lower-level, less strategic technical issues related to platform configuration. I would warn ChiliPiper users about two contractual stipulations: 1) a monthly contract is not possible for renewing customers, and 2) your contract will auto-renew after a year, and they’ll hold you to it even if a renewal reminder fails to send. Review collected by and hosted on G2.com. What problems is Chili Piper solving and how is that benefiting you? ChiliPiper lets visitors to our website connect directly with a front-line member of our sales team and schedule time with them. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Darren K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darren K.") DK Darren K. Director Global Operations Mid-Market (51-1000 emp.) 4/16/2026 "Streamlined Scheduling with Exceptional Customization" 5/5 What do you like best about Chili Piper? I love Chili Piper's highly customizable and configurable options. Each of our sellers has different preferences, and Chili Piper is able to handle all of those. It also provides different types of meetings that we can set up, which makes it easy for everybody. The initial setup was very easy, and their customer support and client success team made it even simpler. Additionally, their customer support and client success is fantastic. They are very responsive to questions and issues. Review collected by and hosted on G2.com. What do you dislike about Chili Piper? They have just about every feature we need, but I am looking forward to an upcoming feature to address the situations where we need collective agreement of time across multiple customers. Review collected by and hosted on G2.com. What problems is Chili Piper solving and how is that benefiting you? We use Chili Piper for scheduling meetings, avoiding the hassle of back-and-forth emails. It lets customers select times, booking meetings directly on our calendars, saving us a lot of time. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Sam V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam V.") SV Sam V. Mid-Market (51-1000 emp.) 3/25/2026 "Streamlined Event Scheduling with Minimal Learning Curve" 5/5 What do you like best about Chili Piper? Ease of use and small learning curve - there is a lot you can do and once you sort through it all, it's easy to scale. Having our CSM Tevin jump in to ask questions and teach different options to accomplish what we want was extremely helpful. Our sales team had been using Chili Piper, but we wanted to add an instance for our Field Marketing team to use it onsite at conferences and trade shows to bridge the gap from marketing & sales and make it easy for post-event follow-up. Tevin offered a number of options and help build it out with us in demo and manage the nitty gritty testing for us! Review collected by and hosted on G2.com. What do you dislike about Chili Piper? One thing I'd love to look at Chili Piper for is our pre-event booking and routing. We want to do some handoffs and round robins within the specific team. However, we need to learn and understand a little bit more about having them live on landing pages. Right now, our marketing team uses Qualified and does not use Chili Piper, so there's been a back and forth on where we can have Chili Piper integrated versus Qualified without duplicating efforts or costing the business more. Review collected by and hosted on G2.com. What problems is Chili Piper solving and how is that benefiting you? I use Chili Piper to book meetings on-site at events, instantly integrating them into Salesforce, eliminating lag time, and securing appointments with hot leads. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Reidin O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Reidin O.") RO Reidin O. Mid-Market (51-1000 emp.) 3/30/2026 "Excellent Support and Simple UX" 5/5 What do you like best about Chili Piper? I like Chili Piper's simple UX. Probably the best thing about Chili Piper is the support. Our CSM has been excellent as a business partner. After the person who originally implemented Chili Piper left the business, I had to take it over. Our CSM still meets with me weekly to troubleshoot our logs and ensure everything's working well. If it's not, she fixes it. This support has been invaluable. I honestly like the product a lot. The system is simple, and the implementation was not complex. Integration with HubSpot and form shortener for ZoomInfo works well together. Chili Piper handles complex workflows which our previous native HubSpot routing could not support. Review collected by and hosted on G2.com. What do you dislike about Chili Piper? Honestly its a simple product, with good UI and excellent support. Review collected by and hosted on G2.com. What problems is Chili Piper solving and how is that benefiting you? I use Chili Piper for demo bookings. It handles complex routing and workflows well, which was too complex for our previous platform, HubSpot. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Alessandra S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alessandra S.") AS Alessandra S. Mid-Market (51-1000 emp.) 3/19/2026 "Streamlined Scheduling with Seamless Integration" 4.5/5 What do you like best about Chili Piper? I appreciate the admin UI of Chili Piper as it's easy to navigate and intuitive, which is crucial when managing a large tech stack. The extension integrates perfectly with Gong and allows reps to use the scheduling tool in multiple places, which is very convenient. Being able to schedule time with people while on the phone or insert available timeslots directly into emails being crafted from Gong saves a lot of time for our team. I found the initial setup very easy, and Tevin was phenomenal as a resource during the rollout and beyond. Review collected by and hosted on G2.com. What do you dislike about Chili Piper? I don't like the website chat bot. I've tried using it a couple of times but it's not very helpful, doesn't always understand what I'm asking for, and it always leaves me wanting to talk to a person live. It should be able to refer me to the support team more quickly. Review collected by and hosted on G2.com. What problems is Chili Piper solving and how is that benefiting you? Chili Piper streamlines scheduling with personalized calendar links, enhances booking detail tracking, replaces manual processes with its handoff feature, and integrates seamlessly with Gong for time-saving during communication. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Nathan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathan A.") NA Nathan A. Mid-Market (51-1000 emp.) 3/19/2026 "Streamlined Scheduling, Outstanding Support" 5/5 What do you like best about Chili Piper? I love that Chili Piper integrates directly with our SDRs' calendars, so a prospect simply needs to choose a time that works for them and the meeting is instantly created. The meeting details and funnel information are automatically passed into our CRM, which is really convenient. It lowers scheduling barriers, reduces back and forth communication, and allows prospects to get in touch with our sales team more quickly. Also, I've always found Chili Piper support to be top-notch, very knowledgeable, responsive, and helpful! Review collected by and hosted on G2.com. What do you dislike about Chili Piper? One thing I have found confusing in the recent past is that the links to the pre-Fire UI still work (unless this has been addressed). If I accidentally navigate there, settings or data can appear differently or not reflect changes I've made in the Fire UI, which can definitely throw me for a loop. It might be good to sunset or redirect any legacy links. Review collected by and hosted on G2.com. What problems is Chili Piper solving and how is that benefiting you? Chili Piper reduces scheduling friction, allowing prospects to book with our SDRs easily. It lowers barriers, cuts down on back-and-forth communication, integrates with calendars, and automatically updates CRM, making scheduling instant and efficient. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Ian B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ian B.") IB Ian B. Mid-Market (51-1000 emp.) 3/20/2026 "Seamless Scheduling with Stellar Support" 4.5/5 What do you like best about Chili Piper? I use Chili Piper for scheduling meetings between our sales team and customers. I love the efficiency, especially how one team member can schedule for another on their behalf, and grabbing open slots for a colleague right on the call is huge. The round-robin scheduling is great for our CS team. The UI is very user-friendly, and the plugin that integrates with other systems allows for quick scheduling from different tools, making it easy for the sales reps. Our support team, specifically Tevon, has been spectacular. The setup was seamless because Tevin Donyes and the team made it easy. Review collected by and hosted on G2.com. What do you dislike about Chili Piper? It would be great if there were alerts to a scheduler on someone's behalf if the owner of the confirmed calendar invite is changed. Review collected by and hosted on G2.com. What problems is Chili Piper solving and how is that benefiting you? I find Chili Piper improves efficiency by allowing team members to schedule for one another during calls and the round-robin scheduling benefits our customer service team. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite VG Val G. Small-Business (50 or fewer emp.) 3/23/2026 "Intuitive and Flexible with Stellar Support, Needs Proactive Account Management" 4/5 What do you like best about Chili Piper? I use Chili Piper for CHAT and Appointment Scheduling, and I find it to be an intuitive, flexible platform that makes managing these functions straightforward. I appreciate its speed to lead from a website perspective, which helps in locking in interested prospects and making that connection quickly. The support is good, with the backoffice being very thorough and timely whenever assistance is needed. Review collected by and hosted on G2.com. What do you dislike about Chili Piper? There can be additional support by Account Management. I have the feeling I will not be reached out until I raise an issue. Review collected by and hosted on G2.com. What problems is Chili Piper solving and how is that benefiting you? I use Chili Piper to increase speed to lead from a website perspective and secure interested prospects by establishing quick connections. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Top-Rated Alternatives [ ![Drift](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ ![Calendly](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Calendly") Calendly 4.7/5(2,645) ](https://www.g2.com/products/calendly/reviews) [ ![Qualified](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualified") Qualified 4.9/5(1,540) ](https://www.g2.com/products/qualified/reviews) [ View All Alternatives ](https://www.g2.com/products/chili-piper/competitors/alternatives) ##### Categories on G2 [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant)[Calendar](https://www.g2.com/categories/calendar-software)[Business Scheduling](https://www.g2.com/categories/business-scheduling) [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant)[Calendar](https://www.g2.com/categories/calendar-software)[Business Scheduling](https://www.g2.com/categories/business-scheduling)[Live Chat](https://www.g2.com/categories/live-chat)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Lead-to-Account Matching and Routing](https://www.g2.com/categories/lead-to-account-matching-and-routing) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What platform integrates WhatsApp marketing with CRM systems?](https://www.g2.com/discussions/what-platform-integrates-whatsapp-marketing-with-crm-systems)[Top tools for ensuring cloud compliance with GDPR and HIPAA](https://www.g2.com/discussions/what-are-the-top-tools-for-ensuring-cloud-compliance-with-gdpr-and-hipaa)[Which insurance platforms combine client management and renewal tracking most effectively for independent agencies?](https://www.g2.com/discussions/which-insurance-platforms-combine-client-management-and-renewal-tracking-most-effectively-for-independent-agencies) [Which retail task management software works for hourly staff without a steep learning curve so associates can see and complete tasks on their own phones?](https://www.g2.com/discussions/which-retail-task-management-software-works-for-hourly-staff-without-a-steep-learning-curve-so-associates-can-see-and-complete-tasks-on-their-own-phones)[Top AI helpdesk automation tools for fast response times](https://www.g2.com/discussions/top-ai-helpdesk-automation-tools-for-fast-response-times)[Pros and Cons Details](https://www.g2.com/products/chili-piper/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)