Chili Piper Reviews & Product Details

Makes meeting scheduling easier and more efficient. I love that we can automatically qualify & book leads just from their online contact form submission. The Customer Support team is also lovely to work with! They will always take the time to try to resolve whatever issue I have. Review collected by and hosted on G2.com.

There are still some technical kinks in their platform that could be smoother, but I've seen platform improvements even from when I first started using it 1.5 years ago. Review collected by and hosted on G2.com.

lots of flexibility around how many queues we can create and the nuances of each one. very high performing and can always audit in a simple way to get to the bottom of something when it seems off (which in a complicated territory plan there is typically something that needs adjustment) Review collected by and hosted on G2.com.

OPEN UP YOUR API. I am dissappointed in any tool that doesn't provide webhook functionality so that I can orchestrate our processes in a centralized automation platform like Tray.io Review collected by and hosted on G2.com.

The hard part of B2B is qualifying the leads, booking meetings and prioritizing the leads to enhance the conversion rates. This is where Chili Piper helps the business increase conversion rates and revenue. If you are having business in multiple locations, I would say this is a boon. Review collected by and hosted on G2.com.

There's nothing I can mention. But the pricing is comparatively higher, especially if you have more members in the sales team. But in my opinion, the tool and their support justify the pricing as it has more advanced features than their competitors. Review collected by and hosted on G2.com.

It creates an easy way for prospects to schedule meetings with our team without much back and forth. It makes the customer experience a lot better overall for prospects, and we can get in touch with them easier. Review collected by and hosted on G2.com.

I did this review about a year ago and marked them a 6 out 10. I'm dropping this down to a 1 because we've not been able to get it to work and the effort we've put in has been big. We still have significant routing problems that we've not been able to fix with Chili Piper, to the point if it was my call I would drop it. Not easy, constant upkeep, constantly not working - not worth the investment. It would be easier cheaper for me to manually assign leads - it's that challenging (not that I want to do this, but I honestly think it's the better alternative compared with Chili Piper). Review collected by and hosted on G2.com.

It's help to automate the scheduling process and helps to work more efficiently. And thr most benefiting aspect of Chili Piper is update between individual's calendars and on Salesforce. Review collected by and hosted on G2.com.

I'm looking forward for more features to make changes to assignee of the meeting and sometimes the calendar syncing is not always accurate and sometimes slow to load. Review collected by and hosted on G2.com.

The fact that new leads can get routed to the correct people immediately is a game-changer. Gone are the days of sending leads to SDRs to then determine they're a customer (or worse, not noticing they're a customer and starting an inbound sequence). Having such granular customization for lead routing and creation is incredible. We can decide to send SMB leads to a certain group of the sales team, Enterprise to another, international to another, all while first checking if the lead is already owned! We have saved so much time and energy upon implementation that we can focus on more important projects. Knowing that even if there's a problem, the top-notch support team at Chili Piper is there to respond quickly. A++++++, can't recommend enough! Review collected by and hosted on G2.com.

There are some limitations to booking page customization. It does take some tweaking to get a proper flow configured. There was a lot of back and forth with support asking "what happened with this lead?" and nearly every situation was explained clearly. It can get very overwhelming with the number of options available (especially for the end-users and their custom pages). Depending on how you have your instance set up, the reporting might not be ideal. Also, the fact that operational users must occupy a seat is the largest complaint. Review collected by and hosted on G2.com.

It takes you just a few minutes to route sales leads while your clients, on the other hand, can easily schedule a meeting with your sales team.

The software coordinates meetings speedily and accurately, allowing us to focus on other productive tasks.

It has the smoothest integration with Salesforce. Review collected by and hosted on G2.com.

The chrome extension keeps disappearing from Gmail.

There are a few times when the software has bugs, and you are forced to refresh pages constantly.

Besides these two, I think Chili Piper is excellent. Review collected by and hosted on G2.com.

Chili Piper is the best tool I have ever used for scheduling meetings or follow-ups with potential leads. As per the product name its really instant. Best part is its just a click away for inegration with salesforce, outlook, slack etc Review collected by and hosted on G2.com.

I haven't faced any issues as far with this tool but as a advise, UI can be cleaner for templates. If we have many templates created then it looks very complex. Review collected by and hosted on G2.com.

Small sales team... and by small, I mean it's just me right now. As an org heavily reliant on inbound... Chili Piper makes it so that I don't have to lift a finger to make sure we're capitalizing on the folks who reach out to us. It's true power shines in it's advanced routing, as I've seen with our clients, but even with a team of 1, I couldn't imagine life without it. Review collected by and hosted on G2.com.

Can be a bit confusing to set up new routers/rules, but the customer success team is super helpful in making sure everything is setup and running properly Review collected by and hosted on G2.com.

The segmentation of queues and the weighting that can be added to each is our most important feature. Through logical queues, we can handle various inbound situations nearly instantaneously to provide a better experience for our leads and sales team. Review collected by and hosted on G2.com.

Running the logic through API calls to our CRM means we can only 'touch' so much data to evaluate who should receive a lead, so there is some technical limitation. We've also wished we could use Chili Piper for better routing on things that don't require meetings, but we realize it's not intended that way. Review collected by and hosted on G2.com.