Compare Chili Piper and Drift 
At a Glance
Market Segments
Mid-Market (63.0% of reviews)
Mid-Market (51.7% of reviews)
Entry-Level Pricing
$15.00 1 Users Per Month
Starting at $2,500.00 Per Month
Chili Piper
Star Rating
(733)4.6 out of 5
Market Segments
Mid-Market (63.0% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 Users Per Month
Browse all 6 pricing plansDrift
Star Rating
(1,256)4.4 out of 5
Market Segments
Mid-Market (51.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Drift offers a solid overall experience, particularly with its AI sales tools, which users find beneficial and a great addition to its features. However, some users have noted occasional routing bugs that can disrupt the experience, though they appreciate the quick resolution of these issues.
- Users say that Chili Piper excels in customer support, with many highlighting the effectiveness of their Customer Success Managers (CSMs). Reviewers have shared positive experiences about how their CSMs have been instrumental in helping them navigate the platform, especially during transitions in team members.
- According to verified reviews, Chili Piper's user interface is praised for its simplicity and ease of use, making it accessible for teams with varying technical skills. Users appreciate the small learning curve, which allows them to scale their operations quickly without feeling overwhelmed.
- Reviewers mention that Drift's integration capabilities are somewhat limited compared to Chili Piper, which boasts superior integration with platforms like MS Teams, Zoom, and Google Meet. Users of Chili Piper enjoy the convenience of scheduling calls without leaving their primary work platforms, enhancing productivity.
- G2 reviewers highlight that while Drift has a higher entry-level price, it still attracts a significant number of mid-market users. In contrast, Chili Piper's more affordable pricing makes it an attractive option for smaller teams or businesses looking to optimize their scheduling without a hefty investment.
- Users report that both products have their strengths in setup and administration, but Chili Piper edges out with a slightly easier initial setup process. Many users have found that getting started with Chili Piper was straightforward, allowing their teams to begin scheduling efficiently right away.
Pricing
Entry-Level Pricing
Chili Piper
ChiliCal Teams
$15.00
1 Users Per Month
Smart scheduling links for revenue reps
- One click instant booking (Salesforce required).
- Round-robin between reps on your team.
- Schedule on behalf of others.
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Free Trial
Chili Piper
No trial information availableDrift
Free Trial is available
Ratings
Meets Requirements
9.2
463
8.7
1,019
Ease of Use
9.0
469
8.7
1,032
Ease of Setup
8.0
169
8.4
508
Ease of Admin
8.2
160
8.5
473
Quality of Support
9.3
424
8.8
940
Has the product been a good partner in doing business?
8.9
158
8.9
472
Product Direction (% positive)
9.1
398
8.9
997
Features by Category
Messenger
Not enough data
8.5
204
|
Verified
Not enough data
8.2
201
|
Verified
Not enough data
9.1
273
|
Verified
Not enough data
8.5
250
|
Verified
Channels
Not enough data
7.9
116
|
Verified
Not enough data
8.9
250
|
Verified
Not enough data
7.7
91
|
Verified
Not enough data
7.6
81
|
Verified
Not enough data
7.8
90
|
Verified
Customers
Not enough data
8.6
225
|
Verified
Not enough data
8.4
202
|
Verified
Not enough data
8.1
241
|
Verified
Not enough data
8.7
242
|
Verified
Not enough data
8.5
246
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.9
315
|
Verified
Not enough data
8.2
309
|
Verified
Not enough data
8.2
288
|
Verified
Not enough data
8.7
305
|
Verified
Organization
Not enough data
8.0
265
|
Verified
Not enough data
8.0
269
|
Verified
Not enough data
8.3
278
|
Verified
Performance Analysis
Not enough data
7.8
241
|
Verified
Not enough data
8.0
261
|
Verified
Sales Analysis
Not enough data
7.5
215
|
Verified
Not enough data
7.7
221
|
Verified
Generative AI
Not enough data
7.5
87
Not enough data
7.6
85
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.2
280
Not enough data
8.3
268
Not enough data
8.4
303
Not enough data
8.1
273
Not enough data
8.0
228
Platform
Not enough data
8.9
309
Not enough data
8.4
291
Not enough data
8.4
275
Not enough data
8.1
281
Not enough data
7.9
240
Not enough data
8.4
261
Not enough data
8.2
286
Generative AI
Not enough data
7.7
84
Not enough data
7.7
82
Matching
9.0
120
Not enough data
8.9
105
Not enough data
8.7
98
Not enough data
Routing
9.1
131
Not enough data
8.8
108
Not enough data
8.9
111
Not enough data
9.2
133
Not enough data
Platform Operations
8.7
99
Not enough data
8.6
100
Not enough data
8.9
104
Not enough data
8.9
85
Not enough data
8.8
116
Not enough data
9.2
132
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
8.6
167
Not enough data
8.4
117
Not enough data
8.7
128
Not enough data
8.6
92
Support Automation
Not enough data
Feature Not Available
Not enough data
8.4
147
Not enough data
8.7
138
Not enough data
8.4
92
Generative AI
Not enough data
7.9
31
Not enough data
7.7
31
Calendar View
9.1
130
Not enough data
9.2
136
Not enough data
Shared Calendar
9.2
137
Not enough data
9.2
131
Not enough data
Accessibility
9.1
109
Not enough data
9.0
92
Not enough data
Integration
9.3
99
Not enough data
9.1
114
Not enough data
9.3
149
Not enough data
Notifications
9.4
139
Not enough data
9.3
107
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Calendar
Not enough data
Not enough data
Integrations
9.4
90
7.4
92
9.5
150
7.9
95
9.5
134
7.8
91
9.5
102
7.3
88
9.4
148
8.0
95
Branding & Customizatio
9.3
139
8.2
94
9.3
142
8.3
93
9.1
112
7.9
90
Automatic Rules & Configurations
9.4
154
8.5
96
9.5
143
8.2
90
9.2
133
8.1
93
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
7.8
12
Not enough data
7.8
12
Not enough data
8.1
12
Automation
Not enough data
8.2
11
Not enough data
8.3
13
Not enough data
8.3
12
Artificial Intelligence
Not enough data
7.7
13
Not enough data
8.2
13
Not enough data
8.3
14
Generative AI
Not enough data
7.7
31
Not enough data
7.9
30
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.7
83
Not enough data
7.7
81
Not enough data
7.3
81
Communication
Not enough data
9.2
543
|
Verified
Not enough data
8.5
539
|
Verified
Not enough data
7.8
323
|
Verified
Not enough data
8.6
414
|
Verified
Not enough data
7.9
189
Internal Use
Not enough data
8.4
461
|
Verified
Not enough data
8.7
470
|
Verified
Not enough data
8.5
471
|
Verified
Not enough data
8.2
408
|
Verified
Not enough data
8.3
371
|
Verified
Not enough data
8.1
401
|
Verified
Generative AI
Not enough data
7.4
20
Self-Service Experience
Not enough data
8.1
57
Not enough data
8.2
53
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
8.5
57
Self-Service Platform
Not enough data
8.6
57
Not enough data
8.7
60
Not enough data
8.2
59
Not enough data
8.6
59
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chili Piper and Drift are categorized as Business Scheduling, Conversational Marketing, AI Sales Assistant, and Live Chat
Unique Categories
Chili Piper is categorized as Lead-to-Account Matching and Routing and Calendar
Drift is categorized as Conversational Support, Chatbots, Bot Platforms, Customer Self-Service, and Customer Service Automation
Reviews
Reviewers' Company Size
Chili Piper
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
41.8%
Information Technology and Services
12.9%
Marketing and Advertising
6.6%
Financial Services
6.0%
Internet
2.6%
Other
30.0%
Computer Software
32.8%
Information Technology and Services
20.6%
Marketing and Advertising
7.2%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.3%
Discussions
Is there anyway to automatically offer up times based off multiple participants' calendars?
2 Comments
DC
Hey Matt,
Chili Piper has this feature. You can create a meeting type that includes multiple people, you could even use suggested times to include...Read more
Is video conferencing for meetings included in all packages?
2 Comments
Official Response from Chili Piper
Yes! Zoom, GoToMeeting, and other video conferencing is included in all subscriptions. The difference in Concierge Live is that it allows for real-time...Read more
What counts as a user?
1 Comment
Official Response from Chili Piper
A user is anyone that is booking a meeting, assigned a meeting, or an admin/manager who needs access to the application.Read more
How do I scale conversational marketing?
2 Comments
Official Response from Drift
Chatbots allow you to offer fast responses to visitors 24/7, even while your team is sleeping. Since they can ask the same qualifying questions your sales...Read more
What types of people are having conversations with businesses?
2 Comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
How do I measure the effectiveness of conversational marketing?
2 Comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
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