ChangeEngine Reviews & Product Details

The portal makes creating and scheduling internal comms a breeze. But my favorite thing, is the creative team, that I get to collaborate with. Fer and Jacqui are an absolute dream, they are professional, creative, friendly, on-time, and never skip a beat. I feel like we hit the lottery with them. They provide the best customer support I have experienced with any integrated relationship. Review collected by and hosted on G2.com.

The editing software is not as user friendly as other software (Canva) but it is manageable. Review collected by and hosted on G2.com.

I love that ChangeEngine makes our lives easier, especially when sending out communications company-wide. It's really helpful for us to automate these messages based on time and local time zones, which is important since we have employees across the U.S. in different time zones. I appreciate how integrating communications via Email and Slack has made processes like rolling out Open-Enrollment simple and time-saving. The setup process was quite simple, thanks to the ChangeEngine team's support. Review collected by and hosted on G2.com.

n/a Review collected by and hosted on G2.com.

The individuals who assist with implementing CE are a major reason I will always recommend this platform. I have had the opportunity to work with many members of their team, and each one has been exceptionally kind, accommodating, and consistently willing to go the extra mile to help bring your vision to life. While ChangeEngine offers many impressive features, I believe it is truly the people behind the platform who are responsible for its success.

The automated emails have also made a noticeable impact. We often hear from people who genuinely appreciate our happy birthday and work anniversary messages. These emails help them feel more connected to our organization, as they show that we remember and value those special moments.

Additionally, having the ability to review statistics, confirm that emails have been delivered, and gather data on who is engaging with the links has proven to be extremely useful. Review collected by and hosted on G2.com.

One area where ChangeEngine could be enhanced is by introducing an auto-save feature or providing a visible save button that can be used while editing or building newsletter emails. There have been occasions when I was working on something, and a refresh caused me to lose all my progress, forcing me to start over. Currently, having to exit the design, click save, and then return to editing disrupts my workflow, and at times I even forget that the save button exists! Review collected by and hosted on G2.com.

What I appreciate most about ChangeEngine is how easy it is to use and collaborate within. The platform makes it simple to automate important employee touchpoints, like anniversaries, birthdays, and onboarding milestones, which helps us stay consistent and thoughtful in our communications. I also like that it encourages collaboration across teams, so engagement initiatives aren’t siloed. Overall, it saves time, reduces manual effort, and ensures employees feel recognized and supported. Review collected by and hosted on G2.com.

At times, the team’s responses to edits can be a bit delayed, likely due to workload, though they always meet the deadlines once set. The image and visual additions in the platform can feel a little clunky, though that may be more on my side as a user. While the check-ins and reminders are helpful for keeping projects on track, they can occasionally add to our workload. That said, the team is consistently engaging, polite, and dedicated to ensuring everything is completed as promised. Review collected by and hosted on G2.com.

ChangeEngine has been transformative for our HR team, saving us countless hours of manual administrative work while ensuring consistent, professional communications are delivered to every employee during critical onboarding and offboarding transitions. Review collected by and hosted on G2.com.

An improvement would be to have a 'response' button. I.e., the employee can click on a 'complete' button when the task is done. Review collected by and hosted on G2.com.

Easy to build and launch campaigns in minutes

Templates + AI guidance reduce writer’s block

Analytics on engagement make HR communications measurable

Seamless integration with recognition/rewards tools

Scales HR comms without adding admin burden Review collected by and hosted on G2.com.

Reporting could go deeper (e.g., benchmarking across peers/industries) Review collected by and hosted on G2.com.

The most important thing I would like to say about ChangeEngine is their customer support. I have never ever experienced a team that is dedicated to making sure their clients are successful. Truly an amazing group of people that are passionate about helping their cusomters! Review collected by and hosted on G2.com.

There is not necessarily anything that I do not like about this product. Review collected by and hosted on G2.com.

I really like the service provided by ChangeEngine's customer success team, which makes all the difference, combined with their sharp, easy-to-use software platform. The initial setup was incredibly easy, and it integrates well with our HRIS and other HR technologies. Review collected by and hosted on G2.com.

Nothing major comes to mind. Review collected by and hosted on G2.com.

ChangeEngine has been an absolute game-changer for our communications! The platform is incredibly intuitive and has all the tools we need to streamline our processes and keep everyone aligned.

What truly sets ChangeEngine apart is its amazing team. They are super nice, always responsive, and consistently go above and beyond to ensure we have everything we need to succeed. It's rare to find such a combination of a powerful tool and exceptional customer service.

I highly recommend ChangeEngine to any organization looking to elevate their communication efforts.

Shout out to Mariana, Jess, Steven, and Lili for all being so awesome! They’ve been super thoughtful, quick to jump in, and honestly just a joy to work with. Review collected by and hosted on G2.com.

While the platform is fantastic overall, there are a few areas that could use improvements, such as better organization for programs and moments. That said, their team was incredibly helpful in assisting me with organizing things on the backend. I also appreciate that they are always open to feedback, which gives me confidence they’ll continue to enhance the platform. Review collected by and hosted on G2.com.

Automations & Personalization

The automation functionality has enhanced our employee onboarding process. Through scheduling tasks in the tool, we can automate to welcome new employees and remind them 5 and 30 days prior with ease, giving a smooth and customized experience.

Strong Employee Engagement

We have gained a regular and effective communication tempo through Change Engine. Our messages are now more compelling, imaginative, and properly timed to convey the information needed by employees just when they require it. Being able to address our global workers during their appropriate business hours is one of the advantages, maximizing the connection.

Content Creation Support

With 45 Moments integrated into 12 shows, our messages now are far more creative and sophisticated than ever. The ability of the tool to craft a persuasive Slack message, with beautiful imagery, in just a few minutes has been a game-changer.

Flexible Communication Channels

We’ve streamlined communication by tailoring messages via Slack and email to effectively reach the right audiences. This flexibility ensures that our communications are both targeted and impactful, enhancing overall clarity and efficiency.

Shannon C @ Life360 Review collected by and hosted on G2.com.

Change Engine has significantly improvised our internal communications through their automation and creative support features. We have automated onboarding communications, employee experience communication and allowed for more communication and transparency for many of our core HR programs. The platform has truly elevated our communications and we are starting to leverage the tool for communications within other teams. We love the product.

Shannon C. @Life360 Review collected by and hosted on G2.com.