ChangeEngine has completely changed the way we manage employee lifecycle events and internal communications. The easy-to-use platform has made it possible for us to easily automate all our employee communications in a visually impactful way. Whether it's a birthday celebration (with gift card attached!) or practical information about open enrollment, every email and Slack feels impactful. Outstanding performance with the segmentation ensures that only relevant comms are sent to particular teams or specific team members. The AI tools for crafting messages are great, but the simple integrations and individualized, hands-on attention from my ChangeEngine team is what really makes this special. The pricing is great, but the real ROI is how much time they save me. They are always available and willing to help with branding and messaging, drafting comms and programs so it's easy to just review and approve. They are incredibly talented and make me look like a superstar! Review collected by and hosted on G2.com.

There is a bit of a learning curve at the start to get fully up-to-speed on how to make best use of the platform. However, they offer so much onboarding training and continual personal support that to say this is a "dislike" seems too harsh. Review collected by and hosted on G2.com.

One feature I love about ChangeEngine is the ability I have to target messaging to specific groups of team members. This helps ensure that the right communications go to the right people at the right time. I also love that I can segment without constantly bothering my HRIS team because it integrates so well with our HRIS system. That's been a big time saver for me! Review collected by and hosted on G2.com.

We have not encountered any major issues. There are a few capabilities I haven't had a chance to tap yet, but that's because of lack of time on my end, nothing to do with the program. Review collected by and hosted on G2.com.

What I like best about Change Engine is how it has streamlined and improved our company-wide communications. We use the platform for everything from employee announcements and upcoming events to reminders, training communications, and important action items.

The platform is intuitive and easy to use, which has helped simplify our workflow and save time when creating and distributing communications. Another standout aspect is the support team — they are extremely responsive, pleasant to work with, and take the time to thoroughly explain processes and answer any questions. Their customer service and guidance have made onboarding and ongoing use of the platform a very positive experience. Review collected by and hosted on G2.com.

At this time, we have not experienced any major issues with the platform. Any questions or minor concerns we’ve had have been addressed quickly and professionally by the support team. Review collected by and hosted on G2.com.

Jessica Chen has been an outstanding partner throughout our ChangeEngine deployment. From day one, she provided clear and thorough documentation for our Rippling SAML SSO integration, making what could have been a complex setup surprisingly smooth. When we needed a quick user access update, she turned it around in minutes. She's also been genuinely enthusiastic about helping us expand our use of the platform, proactively looping in the right teammates when we explored new use cases. Review collected by and hosted on G2.com.

Nothing significant to report. The onboarding process was well-guided and any questions we had were addressed quickly and thoroughly. It's been a consistently positive experience across every interaction. Review collected by and hosted on G2.com.

I like how ChangeEngine helped us streamline and scale our internal HR communications, especially for key processes like performance cycles, onboarding, and employee engagement initiatives. It's been a great support in ensuring consistency, timely, and targeted communications without adding manual effort for the HR team. The platform helps us centralize communication planning and automate campaigns, significantly improving efficiency and reducing the need for manual follow-ups. I also appreciate that the initial setup was very easy and helpful, with the team being extremely hands-on and guiding us step by step. The platform is intuitive and allows us to plan communications in advance, executing and aligning across teams better. Review collected by and hosted on G2.com.

At this stage , I don't have any significant dislikes .The platform has been working well for our HR communications needs. Review collected by and hosted on G2.com.

I have used ChangeEngine now at two companies. It has allowed me to improve employee engagement through better communications, more engaging content, and scalable workflows. It has essentially acted as an additional headcount for me. We have been able to introduce a formal birthday recognition program that is automated and receives great employee feedback. We have also created a monthly newsletter that folks look forward to reading each month. Review collected by and hosted on G2.com.

I haven't seen a downside outside of the potential learning curve and creativity necessary to utilize it to its capacity. I don't consider this a downside with ChangeEngine in particular as their team is always available and willing to step in to support or create on your behalf. So if someone is not creative, the team is there to step in! Review collected by and hosted on G2.com.

The thing that I like best about ChangeEngine is that it simplifies the process of working with the tool. Communication is what we do most of the day as HR professionals, and ChangeEngine has simplified our lives by providing templates, email scheduling, and making even mundane emails seem more appealing to read. It provides us with structure and consistency in everything from onboarding to engagement and other notifications without being robotic. Review collected by and hosted on G2.com.

There really hasn’t been anything I have encountered that I don’t like yet. So far my impression has been very good, especially how it organizes and standardizes communication among employees. Review collected by and hosted on G2.com.

I love the automation of email moments in ChangeEngine. It takes tasks off my plate at work, allowing me to focus my attention on other high priority concerns. I also appreciate the collaboration that the team provides in idea sharing to make moments that matter for our team. The team makes the integration and initial setup as easy as possible, with the team there with you every step of the way. Review collected by and hosted on G2.com.

The app and website are incredible user-friendly and intuitive in the way they are run. I haven't found much to dislike about the service because any time I have vocalized a wish (for example: folders and subfolders for the content that is housed on ChangeEngine in order to organize it) the team gets to work on making our desires a reality (ChangeEngine has content folders and subfolders now!). It feels like they are continually updating and evolving their site and services to meet and exceed the needs of their clients. Review collected by and hosted on G2.com.

What has been most helpful with Change Engine is the ability to program automated communications. When I’m managing several different priorities, important messages—like new-hire first-day reminders to managers, standard evaluation follow-ups, timely exit interviews, and birthday or anniversary notices—can easily be delayed or fall through the cracks. Being able to schedule these communications helps ensure we maintain trust and engagement with our team, while also supporting department accountability.

It’s also been invaluable to receive analytics on the communications being sent. That data supports our internal reviews and helps us confirm that our activities are meaningful and impactful. On top of that, the team’s quick turnaround in supporting new initiatives and brainstorming with us on fresh ideas has been a big help. They truly feel like a partner in bringing our vision to life, and the customized imagery has been amazing. Review collected by and hosted on G2.com.

One of the biggest challenges we’ve had with ChangeEngine is making sure all team members actually receive—and can view—the communication graphics. Several people aren’t seeing the imagery in their emails due to different programming blocks, which keeps them from fully engaging in the process. We’ve been working closely with our IT team to address this, but we still haven’t found a resolution.

Also, when searching through the program categories, it can be a bit difficult to locate a specific program once you have so many. I’d like the option to delete a communication rather than only archive it, so it’s removed entirely if, for example, we never ended up using it. Review collected by and hosted on G2.com.

For small HR teams, busy HR teams, or simply HR teams that have many other priorities, it makes the important work of regularly communicating with employees and connecting with them in engaging ways, easy, automatic and really high impact. Simply put, they make me look good! Review collected by and hosted on G2.com.

Nothing at all. Their platform is excellent, their service is top notch, and they are constantly innovating to provide more value. Review collected by and hosted on G2.com.