ChangeEngine Reviews & Product Details

ChangeEngine has leveled up all of our internal communications by a landslide. The automation piece has saved me time from manually sending emails and working with the design team Carla and Maris, they have helped up tremendously with beautiful images and written content to help share with all of our employees. Review collected by and hosted on G2.com.

One piece of feedback is the monthly shared highlights from Molly, they are always great comm sequences but we need more time to plan out the monthly comms, and sometimes by the time we receive her emails it's too late for us to take advantage. If there were a way to get next month's comm highlights sooner, that would be amazing. It's always great content so I would love to use it more but just need more time to go through the comms, make tweaks, and schedule the sends on top of the other type of sends we have already published. Review collected by and hosted on G2.com.

The tool, ChangeEngine is amazing! We are able to literally "set it and forget it". To be able to this with important communication is truly understated and has saved countless hours of manpower. We've established automated communication for our new hires to enhance our onboarding process, automated communication for birthdays, and anniversaries as well just to name a few ways we are utilizing this tool. The feedback from the people leaders in our organization has been extremely positive and we are looking for even more ways to incorporate this tool within our processes and procedures. The best thing about ChangeEngine is truly the staff. They've done a great job during the implementation process to help us learn the tool. Any idea we've introduced, they've gone above and beyond our expectations to bring our ideas to reality. They are responsive, timely, and a pleasure to work with. Review collected by and hosted on G2.com.

Nothing. Everything has been great! We are still looking for more ways to take full advantage of this tool. Review collected by and hosted on G2.com.

I love the AI tools that can learn your writing style and tone to support you with moments throughout the year. I also enjoy the support from Customer Success Managers like Fernando Richaud, and Jacqui Monteverde. Review collected by and hosted on G2.com.

I would not say this is a dislike however, I would say Change Engine is such a great product and has a strong culture, I'd love to learn more about how they use their own products within there own company. Review collected by and hosted on G2.com.

The people! The team at CE is great. always looking ways to make the most of our service hours and product. Review collected by and hosted on G2.com.

The flow sometimes feels off when try to work through things. There are definitely some more advanced aspects i wouldn't be able to do without support. Review collected by and hosted on G2.com.

First the product itself - easy to use, great features and the flexibility to create one off or programmed comms across multiple platforms. Its' a game changer for internal comms.

Two - the analytics are intuitive and really helpful

Third - the team - responsive, focused on our needs and always open to (in fact desperate to get) feedback. Shout out to Lili and Jess. Review collected by and hosted on G2.com.

Segments (audience groups) are slightly cumbersome to work with and when we have a number of specific, tailored audiences that changes from comm to comm, this can take a bit of time. Review collected by and hosted on G2.com.

ChangeEngine has us streamline and elevate how we communicate with our team, making our efforts more consistent, efficient and on brand.

Working with Jacqui has been a great experience. Jacqui is always incredibly helpful when I need to create new graphics or content, and she consistently brings creative ideas to the table for how we can use Change Engine to boost engagement. She’s proactive, thoughtful, and always thinking a few steps ahead. Whether it's repurposing existing ChangeEngine material, optimizing our current communication plans, or helping us brainstorm something new, she is a true thought partner.

Before ChangeEngine, celebrating milestones like work anniversaries and birthdays took a lot of manual work. Now it's largely automated—and more impactful. Our team feels recognized and appreciated, which has strengthened their connection to the HR team (you can imagine HR doesn't have the best rep in most places).

Some of my favorite ways we’ve used Change Engine include: celebrating birthdays and work anniversaries, sharing reminders about upcoming global holidays, communicating key events like open enrollment and launching our annual engagement survey.

Their AI tools are also a complete bonus—great for brainstorming when you're building from scratch.

All in all, ChangeEngine has really helped transform the way we interact with our team.

-Stephanie Review collected by and hosted on G2.com.

The user interface could use some small tweaks to make it more user-friendly. For example when you are editing a communication, there is no easy to way to switch between different comms within a program or to go back to the previous page.

The CC function is also strange to me. I wish there was a more straight forward way to CC other team members. Review collected by and hosted on G2.com.

The Change Engine team has been supportive and innovative in their support and handling of our account. They are flexible and receptive to changing assignments. Review collected by and hosted on G2.com.

I don't have any dislikes. Change Engine is a small but mighty group. They create solutions in real time and follow through quickly with any requests. Review collected by and hosted on G2.com.

It’s like having a communications assistant on autopilot. I can set it, forget it, and know that employees are getting timely, on-brand messages every time. Review collected by and hosted on G2.com.

It took a little time to learn the full range of features, but now it’s second nature. Review collected by and hosted on G2.com.

Change Engine is a very useful tool. It helps us to make our internal organizational communications lean, especially in the process of producing graphic pieces to share. Apart from that, it has a wealth of analytics tools and has a very good support team. Review collected by and hosted on G2.com.

At the moment there is nothing that dislikes us of the product. Review collected by and hosted on G2.com.

Customer Success Team is amazing, shout out to Ana Puga, she is the best! Also, the system is so user friendly! Review collected by and hosted on G2.com.

Honestly, nothing we have had an amazing experience so far! Review collected by and hosted on G2.com.