CareSmartz360 Reviews & Product Details

The scheduling tool – it’s an absolute game-changer. Real-time availability, drag-and-drop shifts, automatic conflict alerts, and open-shift broadcasting have eliminated scheduling headaches and dramatically reduced no-shows and overtime. Review collected by and hosted on G2.com.

Honestly, nothing comes to mind. The only tiny “dislike” was getting the whole team comfortable with all the features at the start, but their customer support was so fantastic (quick responses, screen shares, and real solutions) that it turned into a non-issue. We’re extremely happy with it. Review collected by and hosted on G2.com.

I appreciate that you can receive answers to your questions through live chat during regular business hours. Additionally, the AI responses provided outside of those hours are also very helpful. Review collected by and hosted on G2.com.

I am disappointed that the software did not fully meet our specific scheduling requirements, and I was also frustrated by the lack of a reminder for the annual auto-renewal of the contract. Review collected by and hosted on G2.com.

CareSmartz360 provides an intuitive interface that simplifies scheduling and caregiver management.

The built-in reporting system is valuable for tracking agency performance and ensuring compliance.

Electronic Visit Verification (EVV) and GPS-enabled caregiver tracking improve accountability and efficiency.

CareSmartz360 is designed for smooth onboarding, with dedicated support teams assisting in data migration, configuration, and training. Agencies transitioning to the platform benefit from step-by-step guidance, ensuring minimal disruption to daily operations.

CareSmartz360 has award-winning customer support. The team provides 1:1 onboarding, troubleshooting, and workflow optimization, ensuring agencies get the most out of the platform. Support is available via phone, email, and live chat, with response times averaging under 2 minutes. They call monthly to check up on how things are going.

They offer a daily-use platform for home care agencies, integrating scheduling, billing, caregiver management, and compliance tracking. Users report consistent engagement, and the features are designed to streamline operations and reduce manual workload. We used CareSmartz360 daily by scheduling, doing invoices, checking on caregivers, etc.

CareSmartz360 supports seamless integration with third-party tools like QuickBooks, Paychex, Waystar, and HHAeXchange, ensuring compatibility with existing workflows. Its open API allows agencies to connect with various billing, payroll, and compliance management platforms. Invoicing and payroll are easy to do.

Dedicated Onboarding Support: Agencies receive 1:1 guidance from an implementation specialist who assists with setup, configuration, and training.

Data Migration Assistance: The platform helps import existing client, caregiver, and billing data, reducing manual entry.

Custom Configuration: Agencies can tailor settings to match their workflow, including scheduling preferences, billing rates, and compliance requirements.

CareSmartz360 has been an effective solution for managing home care operations, with strong features like reporting tools, automated scheduling, and compliance tracking. While minor adjustments were needed to optimize certain functions, the platform ultimately enhances workflow efficiency and caregiver coordination." Review collected by and hosted on G2.com.

There were occasional challenges with report customization options, but overall functionality remains strong.

Some features require additional onboarding time to utilize fully. Review collected by and hosted on G2.com.

The customer service is excellent. They provide tutorials and webinars on top of that so they support you every step of the way and ensure you are getting the most out of what the system can offer in terms of streamlining admin and operations. They are also easy to reach out to and provide quick assistance when needed. Review collected by and hosted on G2.com.

I have to take extra time to learn all its features, and that is because I am not really a technical person. But overall, it's good and worth it. Review collected by and hosted on G2.com.

CareSmartz360 is a great tool for homecare agency owners. It makes managing operations so much easier from scheduling and billing to caregiver communication. What really stands out is their support team, they're responsive, knowledgeable, and always willing to help. It’s clear they care about their clients' success. Review collected by and hosted on G2.com.

While CareSmartz360 is a strong platform overall, there are a few areas that could be improved. The user interface can feel a bit overwhelming at first, especially for new staff. Some features take a few extra steps to access or aren’t as intuitive as they could be. Also, occasional system has minor glitches can interrupt workflow. That said, the support team is very responsive and usually quick to resolve any issues. Review collected by and hosted on G2.com.

The platform brings together scheduling, caregiver communication, billing, and compliance tracking in one place, which saves us a lot of time and reduces errors. The mobile app is also a huge plus—it makes it easy for caregivers to clock in/out, view their schedules, and access care plans on the go. Review collected by and hosted on G2.com.

While the platform is feature-rich, the learning curve for new users can be a bit steep. Some functions aren’t as intuitive as they could be, so better in-app guidance or tutorials would be helpful. Review collected by and hosted on G2.com.

Caresmartz is a web based scheduling and communication software. Using the software saves time and energy in creating staff and client schedules and helps in communicating a clear and concise message. Review collected by and hosted on G2.com.

Sometimes the mobile app is not "enough". I can't be at my desk all of the time. This creates a disconnect for communication with workers. Review collected by and hosted on G2.com.

Caresmartz360 has made it really easy for a small business owner like myself to manage my staff time and placement with clients all from the comfort of my computer when I had questions the staff at caresmartz360 was very helpful with answering my questions I would recommend them to anyone that needs a reliable service for their evv system Review collected by and hosted on G2.com.

I have no complaints with caresmartz360. Review collected by and hosted on G2.com.

Caresmartz customer service is provides concierge care. It is personalized, timely and available when we need it. Review collected by and hosted on G2.com.

We required some extra customization but they attended to it conscientiously. Review collected by and hosted on G2.com.

Hands down the best care and support team in the industry across any platform. They’re incredibly responsive not afraid to pick up the phone to call you if they need to offer tons of resources. Review collected by and hosted on G2.com.

They’re not as many integrations to third-party platforms Review collected by and hosted on G2.com.