--- title: Change Healthcare Reviews meta_title: 'Change Healthcare Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 21 reviews by the users' company size, role or industry to find out how Change Healthcare works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 21 scale: '5' date_modified: '2026-08-07' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # Change Healthcare Reviews **Vendor:** Change Healthcare **Category:** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) **Average Rating:** 3.9/5.0 **Total Reviews:** 21 ## About Change Healthcare Change Healthcare is inspiring a better healthcare system. Change Healthcare is a key catalyst of a value-based healthcare system working alongside our customers and partners to accelerate the journey toward improved lives and healthier communities. ## Change Healthcare Pros & Cons **What users dislike:** - Users face **billing issues** with Change Healthcare, highlighting poor communication and inadequate support for providers. (1 reviews) - Users report significant **payment issues** with Change Healthcare, highlighting communication difficulties and inadequate support for providers. (1 reviews) - Users express frustration with **poor customer support** , struggling to connect with appropriate departments and receive assistance. (1 reviews) - Users express frustration with **poor responsiveness** , struggling to reach the right departments for assistance. (1 reviews) ## Change Healthcare Reviews ### 1. Change Healthcare **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Change Healthcare?** That we can get EOB's from our insurance companies. **What do you dislike about Change Healthcare?** Very difficult to get ahold of anyone in the correct department. The communication is very poor from this company. I must say the Change Healthcare attack was an absolute nightmare. I do not think any company should be able to be as large as they are and not have an repercussions for this disaster. I try anything I can to not have to deal with this disaster of a company. I truly believe they should be held responsible for so many providers closing their doors. They "offered" a remedy, if that is what you want to call it. They said the providers could get a loan. We have a provider that bills out 400k a year. This provider was offered a whole $120.00!!! This is for months of claims. I would not touch this company to save our company. **Recommendations to others considering Change Healthcare:** Change Healthcare has a language barrier. A lot of the reps are hard to understand. **What problems is Change Healthcare solving and how is that benefiting you?** Not sure they help with problems. I have a lot of issues with Change Healthcare. Challenging company to get ahold of. ### 2. Superscript certified solution for Patients with all modules **Rating:** 4.5/5.0 stars **Reviewed by:** Deepti S. | Senior Salesforce Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2024 **What do you like best about Change Healthcare?** The UI is customizable and can be easily integrated with EHR system. **What do you dislike about Change Healthcare?** Frequent Organizational Changes: Employees have reported that the company undergoes frequent restructuring and changes in management, which can create instability and confusion. Workload and Pressure: High workloads and significant pressure to meet targets can lead to stress and burnout among employees. Limited Career Growth: Some employees feel there are limited opportunities for career advancement and professional growth within the company. Outdated Technology: There are complaints about the use of outdated or inefficient technology systems, which can hinder productivity. **What problems is Change Healthcare solving and how is that benefiting you?** Change Healthcare addresses critical challenges in healthcare by streamlining administrative processes, enhancing revenue cycle management, and improving data interoperability. Their solutions focus on simplifying complex workflows, ensuring accurate billing, and enabling seamless data exchange across systems. This benefits users by reducing operational inefficiencies, improving financial outcomes, and enhancing patient care delivery through better data-driven decision-making. ### 3. Great Bill Pay Solutions **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2023 **What do you like best about Change Healthcare?** They were able to connect to our server and process payments through the same platform we used to process credit card payments through our practice management software. By doing this, we can avoid costly credit card processing fees. **What do you dislike about Change Healthcare?** We did not have to reach out to support often (a plus), but when we did, it was painstaking. Almost impossible to reach the direct department you are looking for because there are so many different services offered through Change Healthcare. Additionally, I reached out to them recently as I was interested in utilizing one of their other services. I was told that the salesperson could not communicate with me because they have an agreement that prevents them from selling services directly to customers of our practice management software. I was confused and puzzled by how a company could turn away business of any kind, especially when we are already customers of theirs BECAUSE of our practice management software. **What problems is Change Healthcare solving and how is that benefiting you?** It provides patients with a simple way to pay their dental bills online. They simply go to the link provided on their statement, enter in the account number on their statement, and they are able to pay using their credit or debit card. We liked that these payments were processed using our regular credit card server that we use to take payments in the office on a regular basis. ### 4. Change Healthcare **Rating:** 4.5/5.0 stars **Reviewed by:** Avriel K. | Account Expert/DEI Ambassador , Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2022 **What do you like best about Change Healthcare?** Always evolving and updating means they always fixing bugs **What do you dislike about Change Healthcare?** Always evolving and updating makes it difficult to keep up **What problems is Change Healthcare solving and how is that benefiting you?** Policy and procedure are now easier to locate ### 5. Bad Outsourced Customer Service **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2022 **What do you like best about Change Healthcare?** ERA enrollments are genuinely easy and straight forward with detailed instructions **What do you dislike about Change Healthcare?** TERRIBLE OUTSOURCED customer service center. No internal communications. No one knows who does what, so expect multiple transfers. Constantly changing their internal policies makes it difficult to keep up with their ever-changing requirements. Customer service Reps claim they don't have supervisors. EFT enrollment for Claims & Denials Advisor and National Payments Connector is a nightmare. Multiple platforms for EFT enrollment is completely unnecessary. Absolutely ridiculous!! They will reject EFT enrollment for any & every reason. They claim information is missing even though the enrollment application was filled out in full. **What problems is Change Healthcare solving and how is that benefiting you?** None ### 6. Change Healthcare **Rating:** 3.5/5.0 stars **Reviewed by:** Yitty F. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2022 **What do you like best about Change Healthcare?** It's a well established company. They can reach out to the payer if the payer rejected the claim. **What do you dislike about Change Healthcare?** Horrible customer service. If there is any urgent issue, all they will do is open a ticket. There is no one you can talk to that will make sure your issue will be taken care of right away **Recommendations to others considering Change Healthcare:** It's a great company and easy way to keep track of everything. We just didn't have a good experience having our issues resolved in time. **What problems is Change Healthcare solving and how is that benefiting you?** Keeping track of your rejections. ### 7. Change Healthcare review **Rating:** 5.0/5.0 stars **Reviewed by:** Susanta M. | Medical Billing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2022 **What do you like best about Change Healthcare?** Best part of change Healthcare is enrollment which is very smooth and very fast if we so today it happens in range 15 to 30 days and we start getti g the ERas as a clearing house it is good **What do you dislike about Change Healthcare?** Product dislike sometimes when we submit the claim sto change Healthcare it stuck in the portal and we do not get the status and if sometime we try to find out the solution we did not get the reference number **What problems is Change Healthcare solving and how is that benefiting you?** We are dealing with claims a s also we so enrollment from through the portal and also we create the users login for change healthcare for other providers and it's almost osam work done by the portal ### 8. Excited to start with this **Rating:** 4.5/5.0 stars **Reviewed by:** Gulshan K. | Graduate engineer trainee, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2022 **What do you like best about Change Healthcare?** Patients and clinic members data is also looked after & i love the interface which is very easy. it also uses API which gives it a edge over others.Follow ups are also easy now **What do you dislike about Change Healthcare?** Thing which i dont like about change healthcare office is how they always try to oversell their products and services. always pushy to offer add on products which won't be the use case **Recommendations to others considering Change Healthcare:** They are just great, Use once and you will feel the difference overall **What problems is Change Healthcare solving and how is that benefiting you?** Better claim management, Faster remittance viewing and pulling out. Great support & API is also integrated. it imporoved the overall productivity and time management ### 9. Data driven & Impactful health IT company **Rating:** 5.0/5.0 stars **Reviewed by:** Indrajeev k. | Lead System Designer II, Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Change Healthcare?** The wide portfolio of the products to complete the vicious circle of healthcare optimization . I particularly am interested in the solutions for population health management **What do you dislike about Change Healthcare?** Integration and onboarding with existing systems can be improved **What problems is Change Healthcare solving and how is that benefiting you?** Trying to solve use cases of population health management and providing clinicians insights into the care plan based on historical patient data history ### 10. Change Healthcare **Rating:** 3.0/5.0 stars **Reviewed by:** Saurabh B. | Manager, Service Delivery, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2022 **What do you like best about Change Healthcare?** Enrollment became so easy. Now we don't have to wait for weeks to enroll any provider. **What do you dislike about Change Healthcare?** Their support should be more courteous. If they work and improve their support them it will become best in the market. **Recommendations to others considering Change Healthcare:** If possible improve their support **What problems is Change Healthcare solving and how is that benefiting you?** Through portal I can check and enroll any provider. Moreover i can easily track the claims and their statuses. ### 11. Easy but Customer Service is below par **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Change Healthcare?** I like how you can search for claims easily. **What do you dislike about Change Healthcare?** Where do I start, the communication is the worst. There is not one department that can help navigate you to the correct department resulting in multiple transfers. You are lucky if you get to your final destination. If you are so lucky to get instructions on how to navigate or properly follow for any type of set up or change, beware that the instructions are more than likely incorrect and you have to call. Again, calling results in the loop of the black hole. **Recommendations to others considering Change Healthcare:** If you can avoid it, try to because the customer service is not great. **What problems is Change Healthcare solving and how is that benefiting you?** Mostly adding physicians to the system to get claims status. Not many benefits other than getting claims. ### 12. Extraordinary **Rating:** 5.0/5.0 stars **Reviewed by:** Urvish P. | Heathcare Billing Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2022 **What do you like best about Change Healthcare?** Interface, support system & payments management **What do you dislike about Change Healthcare?** Some payer guideline where we have to wait for rejection ( smartedit for uhc) **What problems is Change Healthcare solving and how is that benefiting you?** Support person help to solve ticket withing timely manner & sent mail for same ### 13. Change healthcare office : Your guide to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2021 **What do you like best about Change Healthcare?** The software really helps for quicker settlement of claims and helps us to get as calm as possible in case of a medical emergency. **What do you dislike about Change Healthcare?** The software has a delay response for query emails regarding what insurance could be claimed and what are the terms and conditions **What problems is Change Healthcare solving and how is that benefiting you?** Problems like claims are being solved and the benefits include easy to website and hassle free process. The one of the only websites that actually stand up to there promises. ### 14. Offers a perfect all in one package **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2021 **What do you like best about Change Healthcare?** I like that they took initiative to help look at our patients and clinic members from our healthcare client through abou ample support . The use of its API gives it the edge by AI learning so lots of support and follow up can be done faster which our client loves **What do you dislike about Change Healthcare?** One thing to keep in mind is they are a bit aggressive with overselling services, for instance data and analytics along with support and consultant services is required however was pushy to offer addons of clinical and imaging along with patient medical record retrieval's. One thing to keep in mind is protocols that need to be abide by. **Recommendations to others considering Change Healthcare:** They offer a large variety of services, cater for what you need first before exploring additional services **What problems is Change Healthcare solving and how is that benefiting you?** Informatics is very difficult without a large amount of capital invested, our portfolio of clinics are at a smaller scale that can't hire this specialist skills and upfront costs. They solved this effectively by offering data and analytics along with support and consultations for a reasonable price ### 15. its been great to utilize the tool **Rating:** 5.0/5.0 stars **Reviewed by:** keagan g. | customer service agent, Mid-Market (51-1000 emp.) **Reviewed Date:** December 25, 2021 **What do you like best about Change Healthcare?** Change health care helped to promote healthy living within the workspace enviroment allowing us to break away from the bustle of life and to just relax and destress **What do you dislike about Change Healthcare?** I dislike user interface application could be more user fiendly especially to first time users making icons easily accesible should also count beneficial for first time users of the application **What problems is Change Healthcare solving and how is that benefiting you?** Solved how to let workers just defrief and still to enstill that healthy balance lifestly getting the balance between life and work and keeping that meditation going. ### 16. Change Health Care Office is a game changer in the Healthcare industry **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2022 **What do you like best about Change Healthcare?** I like that the Change Health Care Office is integrating Technology and Networking in the healthcare industry it is an innovative solution. **What do you dislike about Change Healthcare?** I do not dislike anything in particular about the company or how it operates **Recommendations to others considering Change Healthcare:** I recommend Change Healthcare because it provides more value to what the client wants. **What problems is Change Healthcare solving and how is that benefiting you?** With Change Healthcare Office , Problems in Payments and Revenue Cycles can be lessened and resolved. It can make the hard tasks of Accounting and audit simpler by providing a move streamlined solution. ### 17. Poor customer support **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Change Healthcare?** There is very little I like about change healthcare. The only good thing is that the product itself is simplistic. **What do you dislike about Change Healthcare?** It is very difficult to get a rep to speak to and they often pass the buck when there is an issue. My company spends more time trouble shooting issues on the back end than the actual time it takes to submit claims. Even though simplistic, their own employee do not know how the program operates. **What problems is Change Healthcare solving and how is that benefiting you?** Claim submission denials and understanding where the branching occurs with the representatives when it pertains to providers with multiple taxonomies. ### 18. Very nice addition **Rating:** 4.0/5.0 stars **Reviewed by:** Miguel B. | Caregiver, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2021 **What do you like best about Change Healthcare?** The way they mixed and or blended in immediately. **What do you dislike about Change Healthcare?** Not a thing everything fine and looking forward to a bright future. **Recommendations to others considering Change Healthcare:** Due allow the extra agent. **What problems is Change Healthcare solving and how is that benefiting you?** Certain products that save my recipients life . ### 19. Excellent interface and view for clinicians **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2020 **What do you like best about Change Healthcare?** The most helpful thing about Change healthcare for radiology is that it allows clinicians to maximize views of patient's scans and customize for best comparisons including multiple screens in one monitor to compare different scans from different dates. Also there are different views based on what windows of the body we are focusing on that will help in aiding clinicians to differentiate between different diagnoses that are critical to patient care. I also like the fact that it implements different types of images into one software and incorporates multiple imaging modalities. It also helps us measure the accurate dimensions of body parts in scans which is anatomically impossible to the naked eye. **What do you dislike about Change Healthcare?** I find some of the buttons a little confusing for features. It would help if there were more streamlined buttons for easier access for clinicians, especially for someone who is new to the software. It would also help if there were orientation popups that show new clinicians where buttons are located when we first open the program so it would orient us to be better in the future. It would also help if there was better resolution when using the program remotely from a personal computer as opposed to a computer of the network. **Recommendations to others considering Change Healthcare:** It would help if there were more options in orienting ourselves with the software as clinicians before implementing it or fully using the features, it may be confusing for first time users. **What problems is Change Healthcare solving and how is that benefiting you?** I am using the software to review patient's data such as images and scans in a clinical setting to make clinical improvements for patients. I have found the software tremendously easy to improve patient outcomes as it allows me to compare previous images to current ones. I have realized that with this software it is extremely easy to see multiple type of images such as CT scans, X-rays, mammograms, ultrasounds, etc. It helps us as clinicians to realize there is software like this that will help us aid patients. By using this software on a daily basis for almost every patient that gets imaging done in the emergency room or in the hospital setting, we are able to make differences in patient's lives. ### 20. Change makes electronic claim submittal easy **Rating:** 5.0/5.0 stars **Reviewed by:** Cynthia C. | director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2019 **What do you like best about Change Healthcare?** I can create a duplicate claim from an already submitted claim, saving the time it would take to re-enter patient information. I can see immediately whether or not a claim was accepted by the payor. I can also resubmit a claim if needed instead of creating a whole new one. **What do you dislike about Change Healthcare?** Difficult to locate payor codes, not easy to navigate the patient information areas **What problems is Change Healthcare solving and how is that benefiting you?** Submitting electronic instead of paper claims shortens the revenue cycle ### 21. Validation Insurance Information **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2018 **What do you like best about Change Healthcare?** quick response from the team and answers **What do you dislike about Change Healthcare?** not user friendly, could update the site to be more modern **What problems is Change Healthcare solving and how is that benefiting you?** insurance validation from 271 responses ## Change Healthcare Discussions - [What are the 5 trends in Healthcare?](https://www.g2.com/discussions/what-are-the-5-trends-in-healthcare) - 2 comments, 1 upvote - [What does the company change healthcare do?](https://www.g2.com/discussions/change-healthcare-what-does-the-company-change-healthcare-do) - 1 comment - [How do I change healthcare for the better?](https://www.g2.com/discussions/change-healthcare-how-do-i-change-healthcare-for-the-better) - 2 comments - [What changes can be made in Healthcare?](https://www.g2.com/discussions/what-changes-can-be-made-in-healthcare) - 1 comment - [View Change Healthcare pricing details and edition comparison](https://www.g2.com/products/change-healthcare-change-healthcare/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-12+17%3A19%3A36+-0500&secure%5Bsession_id%5D=78a48b3c-d845-4bea-931e-0ccf42b61f7c&secure%5Btoken%5D=fcfbfae51174c3c7914e88eac5c4e4b885ee4fcb2bae1448a039ee11dd7c87e7&format=llm_user) ## Change Healthcare Features **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables - Third-Party Integrations - Compliance Management - Multi-Channel Communication - Calendar Management - Patient Records Management - Campaign Management - Appointment Management - Self Service Portal - Intake Management - Records Management - Claims Management - Document Management - Invoice Management - Forms Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration - Patient Intake - Patient Engagement - Care Plan Management - Communication Management - Customizable Forms - Care Summaries - EHR-Agnostic - Assessment Management - Social Media Integration **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Patient Education - Electronic Payments - Multi-Language - Patient Questionnaires - Onboarding - Confirmations/Reminders - Appointment Scheduling - Real-Time Data - Sentiment Analysis - Activity Dashboard - Real-Time Analytics - Medication History - Online Refills - Messaging - Video Conferencing - Real-Time Monitoring - API - Prescription Renewal - Customizable Branding - Historical Reporting - Mobile Alerts - Lab Results - Telemedicine - One-to-One Messaging - Patient Monitoring - Health Record Access - Medical Billing - Customer Database - Bill Payment - For Medical Purposes - Electronic Signature - Two-Way Audio & Video - Video Consultations - Secure Messaging ## Top Change Healthcare Alternatives - [Relay Network](https://www.g2.com/products/relay-network/reviews) - 4.3/5.0 (12 reviews) - [ModMed](https://www.g2.com/products/modmed/reviews) - 4.5/5.0 (362 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,071 reviews)