# AxisCare Home Care Software vs CareSmartz360 Comparison
---
## AI Generated Summary
- **G2 reviewers report** that AxisCare Home Care Software excels in user experience, with many users highlighting its **intuitive interface** and frequent updates that enhance daily operations. One user mentioned, "Easy to use, constantly having updates that are extremely helpful and makes our day easier."
- **Users say** that CareSmartz360 offers a comprehensive solution with its **all-in-one platform** that integrates payroll, billing, scheduling, and reporting. Reviewers appreciate the efficiency of having everything under one roof, stating, "I really like the 'one stop shop' aspect of CareSmartz360."
- **According to verified reviews** , AxisCare stands out for its **exceptional customer support**. Users frequently commend the responsiveness of the support team, with one reviewer noting, "Whenever we run into issues, their team is quick to respond and help us work through any problems."
- **Reviewers mention** that CareSmartz360's scheduling tool is a game-changer, providing features like **real-time availability** and automatic conflict alerts. Users have found that these capabilities have significantly reduced scheduling headaches, with one stating, "The scheduling tool – it’s an absolute game-changer."
- **G2 reviewers highlight** that AxisCare's safeguards against errors, particularly in time tracking, are a major plus. Users appreciate how the software ensures caregivers clock in and out at the correct locations, preventing mistakes and enhancing accountability.
- **Users say** that while both platforms have strong mobile app capabilities, AxisCare's app received slightly lower ratings compared to CareSmartz360. However, both apps are noted for their functionality, with users finding them essential for on-the-go management.



---
## Frequently Asked Questions

### What is the difference between AxisCare Home Care Software vs CareSmartz360?

CareSmartz360 stands out for its higher Quality of Support score and slightly higher Ease of Setup, while AxisCare Home Care Software has a larger review base and a marginally higher Ease of Use score.

| [AxisCare Home Care Software](https://www.g2.com/products/axiscare-home-care-software/reviews) | [CareSmartz360](https://www.g2.com/products/caresmartz360/reviews) |
| --- | --- |
| 4.7/5 (236 reviews) | 4.8/5 (69 reviews) |
| Small-Business | Small-Business |
| 9.0 | 9.1 |
| 9.2 | 9.6 |
| User-friendly scheduling and strong onboarding support | Comprehensive all-in-one platform and highly responsive customer support |



### How do the pricing models of AxisCare Home Care Software and CareSmartz360 compare?

CareSmartz360 is rated higher for value, with a stronger Price/Cost satisfaction score than AxisCare Home Care Software.

- **AxisCare Home Care Software:** In recent reviews, many buyers highlight the platform's robust feature set and user-friendly design as providing good value for the price.
- **CareSmartz360:** Reviewers consistently describe CareSmartz360 as affordable and a bargain compared to other leading solutions, with strong satisfaction around its pricing and included features.



### What are the best alternatives to AxisCare Home Care Software and CareSmartz360?

The top 3 alternatives to AxisCare Home Care Software and CareSmartz360 are WellSky Personal Care, Alora, and AlayaCare.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [AxisCare Home Care Software](https://www.g2.com/products/axiscare-home-care-software/reviews) | 4.7/5 (236 reviews) | Small-Business | Reviewers highlight strong value and robust features | User-friendly scheduling and onboarding support |
| [CareSmartz360](https://www.g2.com/products/caresmartz360/reviews) | 4.8/5 (69 reviews) | Small-Business | Described as affordable and a bargain for included features | Comprehensive all-in-one platform and responsive support |
| [WellSky Personal Care](https://www.g2.com/products/wellsky-personal-care/reviews) | 4.4/5 (143 reviews) | Mid-Market | — | Comprehensive care management capabilities |
| [Alora](https://www.g2.com/products/alora-home-health/reviews) | 4.5/5 (79 reviews) | Small-Business | — | Ease of use and intuitive interface |
| [AlayaCare](https://www.g2.com/products/alayacare-alayacare/reviews) | 4.0/5 (75 reviews) | Mid-Market | — | Flexible and scalable platform |



### Which Home Care Agency Management features should I prioritize when comparing AxisCare Home Care Software and CareSmartz360?

Buyers should prioritize Scheduling, Billing, Compliance & Documentation, Integrations, and Customer Support when comparing AxisCare Home Care Software and CareSmartz360.

- **Scheduling:** AxisCare Home Care Software (Ease of Use 9.4), CareSmartz360 (Ease of Use 9.3); both products are praised for intuitive scheduling tools and real-time shift management.
- **Billing:** Both products are frequently cited for streamlining billing and payroll, with CareSmartz360 noted for automating invoicing and payer management.
- **Compliance & Documentation:** Both platforms support EVV and compliance tracking, with reviewers highlighting robust documentation management and compliance features.
- **Integrations:** CareSmartz360 supports integrations with QuickBooks, Paychex, and Waystar; AxisCare Home Care Software integrates with Hireology and QuickBooks.
- **Customer Support:** CareSmartz360 (Quality of Support 9.6), AxisCare Home Care Software (Quality of Support 9.2); CareSmartz360 is consistently praised for highly responsive and proactive support.



### What are the pros and cons of AxisCare Home Care Software vs CareSmartz360?

AxisCare Home Care Software's headline strength is user-friendly scheduling and onboarding, while CareSmartz360 excels in comprehensive all-in-one functionality and highly responsive support.

- **AxisCare Home Care Software strengths:** Reviewers highlight intuitive scheduling, easy onboarding, robust compliance tracking, and strong integration with billing and payroll systems.
- **AxisCare Home Care Software trade-offs:** Some reviewers note a learning curve for advanced features, occasional limitations in workflow customization, and requests for more flexible reporting and dashboard options.
- **CareSmartz360 strengths:** Buyers praise the all-in-one platform for consolidating scheduling, billing, payroll, and compliance, as well as its highly responsive and knowledgeable customer support team.
- **CareSmartz360 trade-offs:** Reviewers mention a learning curve for new users, desire for more intuitive advanced reporting and dashboard customization, and occasional minor glitches after feature updates.



### Is AxisCare Home Care Software or CareSmartz360 better for small businesses?

Both AxisCare Home Care Software and CareSmartz360 are well-suited for small businesses, with the majority of reviewers in this segment and strong satisfaction scores for each.

- **AxisCare Home Care Software:** Small-Business is the largest segment, with reviewers consistently citing ease of use, onboarding support, and value for small agencies.
- **CareSmartz360:** Small-Business is the largest segment, with reviewers highlighting affordability, comprehensive features, and responsive support as key benefits for small business owners.



### Which Home Care Agency Management platform has better integrations?

CareSmartz360 is favored for integrations, with more reviewer-cited third-party connections than AxisCare Home Care Software.

- **AxisCare Home Care Software:** Reviewers mention integration with Hireology and QuickBooks in recent reviews.
- **CareSmartz360:** Reviewers cite integrations with Paychex, Waystar, and QuickBooks, supporting compatibility with payroll and billing workflows.



### How do AxisCare Home Care Software and CareSmartz360 compare on customer support?

CareSmartz360 leads on Quality of Support with a 0.4-point advantage over AxisCare Home Care Software (9.6 vs 9.2).

- **AxisCare Home Care Software:** Reviewers describe the support team as responsive, helpful during onboarding, and quick to resolve issues, with consistent satisfaction in recent reviews.
- **CareSmartz360:** Buyers consistently praise the support team for being highly responsive, knowledgeable, and proactive, with many citing fast response times and personalized assistance.



### Which is easier to implement, AxisCare Home Care Software or CareSmartz360?

CareSmartz360 and AxisCare Home Care Software are rated at parity for Ease of Setup, both scoring above 9.0, with no material difference.

- **AxisCare Home Care Software:** Reviewers frequently describe the setup process as easy, with hands-on onboarding support and smooth data migration.
- **CareSmartz360:** Buyers report straightforward implementation, dedicated onboarding specialists, and comprehensive training resources, with minimal disruption to daily operations.



### Which product has better Billing?

Both AxisCare Home Care Software and CareSmartz360 are highly rated for Billing, with reviewers citing strong satisfaction and robust billing features.

- **AxisCare Home Care Software:** Reviewers highlight streamlined billing and payroll processes, integration with QuickBooks, and ease of managing claims for VA and Medicaid clients.
- **CareSmartz360:** Buyers praise automated invoicing, payroll processing, payer management, and integration with third-party billing and payroll platforms, with high satisfaction reflected in recent reviews.



| | AxisCare Home Care Software | CareSmartz360 | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 237 | 72 | 


---
## Ratings Comparison
| Rating | AxisCare Home Care Software | CareSmartz360 | 
|---|---|---|
  | **Meets Requirements** | 9.2 (186 reviews) | 9.2 (60 reviews) | 
  | **Ease of Use** | 9.4 (187 reviews) | 9.3 (62 reviews) | 
  | **Ease of Setup** | 9.0 (165 reviews) | 9.1 (60 reviews) | 
  | **Ease of Admin** | 9.1 (153 reviews) | 9.2 (55 reviews) | 
  | **Quality of Support** | 9.2 (182 reviews) | 9.6 (60 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (156 reviews) | 9.5 (54 reviews) | 
  | **Product Direction (% positive)** | 9.4 (183 reviews) | 9.6 (61 reviews) | 

---
## Pricing

### AxisCare Home Care Software

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### CareSmartz360

#### Entry-Level Pricing

Plan: Growing Agencies (0–100 Clients)

Price: Contact Us

Description: Built for fast-growing agencies that need structure without complexity

Key Features:
- All-in-one home care management system
- Smart scheduling & visit management
- Simple billing & invoicing

[Browse all 3 editions](https://www.g2.com/products/caresmartz360/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Home Care Agency Management

| Product | Score | Reviews |
|---|---|---|
| **AxisCare Home Care Software** | 9.1/10 | 122 |
| **CareSmartz360** | 9.0/10 | 53 |

#### Administrative

| Feature | AxisCare Home Care Software | CareSmartz360 | 
|---|---|---|
| **Time Tracking and Scheduling** | 9.5 (116 reviews) | 9.2 (53 reviews) | 
| **Agency Management** | 9.3 (111 reviews) | 9.4 (50 reviews) | 
| **Mobile App** | 8.9 (106 reviews) | 8.8 (52 reviews) | 
| **Data Exchange** | 9.0 (101 reviews) | 8.9 (45 reviews) | 
| **EHR Integration** | Feature Not Available | 8.5 (38 reviews) | 
| **Claims Management** | Not enough data | Not enough data | 
| **Referral Management** | Not enough data | Not enough data | 
| **Patient Records Management** | Not enough data | Not enough data | 
| **Appointment Management** | Not enough data | Not enough data | 
| **Medication Management** | Not enough data | Not enough data | 
| **Assessment Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Insurance Management** | Not enough data | Not enough data | 
| **Payroll Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Care Plan Management** | Not enough data | Not enough data | 
| **Client Management** | Not enough data | Not enough data | 
| **Records Management** | Not enough data | Not enough data | 
| **Invoice Management** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 

#### Value-Based Care

| Feature | AxisCare Home Care Software | CareSmartz360 | 
|---|---|---|
| **Clinical Charting** | 8.8 (96 reviews) | 8.8 (41 reviews) | 
| **Electronic Visit Verification (EVV)** | 9.1 (95 reviews) | 9.0 (47 reviews) | 
| **Carer Coordination** | 9.0 (88 reviews) | 9.2 (44 reviews) | 
| **Point of Care** | 9.0 (97 reviews) | 9.3 (41 reviews) | 
| **For Long Term Care** | Not enough data | Not enough data | 
| **Geriatric Care** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | AxisCare Home Care Software | CareSmartz360 | 
|---|---|---|
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Employee Portal** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **Telemedicine** | Not enough data | Not enough data | 
| **GPS** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Visit Verification** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **Billing & Invoicing** | Not enough data | Not enough data | 
| **Clock In/Out** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **HIPAA Compliant** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Time Tracking by Client** | Not enough data | Not enough data | 
| **Mobile Alerts** | Not enough data | Not enough data | 

### AI Patient Engagement & Operations

| Product | Score | Reviews |
|---|---|---|
| **AxisCare Home Care Software** | N/A | N/A |
| **CareSmartz360** | N/A | N/A |

#### Patient Communication & Engagement

| Feature | AxisCare Home Care Software | CareSmartz360 | 
|---|---|---|
| **Personalized Patient Outreach** | Not enough data | Not enough data | 
| **Intelligent Chatbots & Virtual Assistants** | Not enough data | Not enough data | 
| **Two-Way Patient Messaging** | Not enough data | Not enough data | 
| **AI-Powered Appointment Reminders** | Not enough data | Not enough data | 

#### Scheduling & Access Optimization

| Feature | AxisCare Home Care Software | CareSmartz360 | 
|---|---|---|
| **Self-Service Appointment Scheduling** | Not enough data | Not enough data | 
| **Digital Intake & Pre-Visit Forms** | Not enough data | Not enough data | 
| **AI-Based Scheduling Optimization** | Not enough data | Not enough data | 
| **Waitlist & Cancellation Management** | Not enough data | Not enough data | 

#### Care Coordination & Automation

| Feature | AxisCare Home Care Software | CareSmartz360 | 
|---|---|---|
| **Risk Stratification & Patient Prioritization** | Not enough data | Not enough data | 
| **Automated Care Pathway Guidance** | Not enough data | Not enough data | 
| **Referral Management** | Not enough data | Not enough data | 

#### Operational Intelligence & Integration

| Feature | AxisCare Home Care Software | CareSmartz360 | 
|---|---|---|
| **Predictive No-Show Analytics** | Not enough data | Not enough data | 
| **EHR & Practice Management Integration** | Not enough data | Not enough data | 
| **Operational Performance Dashboards** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Home Care Agency Management Software](https://www.g2.com/categories/home-care-agency-management)

**Unique to AxisCare Home Care Software (1):** [AI Patient Engagement & Operations Software](https://www.g2.com/categories/ai-patient-engagement-operations)



---
## Reviewer Demographics

### By Company Size

| Segment | AxisCare Home Care Software | CareSmartz360 | 
|---|---|---|
| **Small-Business** | 50.2% | 81.7% | 
| **Mid-Market** | 44.2% | 18.3% | 
| **Enterprise** | 5.6% | 0% | 

### By Industry

#### AxisCare Home Care Software

- **Hospital & Health Care:** 68.5%
- **Health, Wellness and Fitness:** 16.0%
- **Individual & Family Services:** 5.0%
- **Consumer Services:** 4.1%
- **Staffing and Recruiting:** 1.4%
- **Mental Health Care:** 0.9%
- **Medical Practice:** 0.9%
- **Hospitality:** 0.9%
- **Market Research:** 0.5%
- **Information Technology and Services:** 0.5%
- **Other:** 1.4%

#### CareSmartz360

- **Hospital & Health Care:** 73.2%
- **Health, Wellness and Fitness:** 16.9%
- **Staffing and Recruiting:** 4.2%
- **Individual & Family Services:** 2.8%
- **Facilities Services:** 1.4%
- **Accounting:** 1.4%

---
## Alternatives

### Alternatives to AxisCare Home Care Software

- [WellSky Personal Care](https://www.g2.com/products/wellsky-personal-care/reviews) — 4.4/5 stars (143 reviews)
- [AlayaCare](https://www.g2.com/products/alayacare-alayacare/reviews) — 4.1/5 stars (156 reviews)
- [Alora Home Health](https://www.g2.com/products/alora-home-health/reviews) — 4.5/5 stars (82 reviews)
- [Therap Services](https://www.g2.com/products/therap-services/reviews) — 4.6/5 stars (233 reviews)
- [Axxess Home Health](https://www.g2.com/products/axxess-axxess-home-health/reviews) — 3.9/5 stars (99 reviews)
- [Epic](https://www.g2.com/products/epic/reviews) — 4.2/5 stars (940 reviews)
- [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (488 reviews)
- [MatrixCare Home Health and Hospice](https://www.g2.com/products/matrixcare-home-health-and-hospice/reviews) — 3.8/5 stars (53 reviews)
- [CareVoyant](https://www.g2.com/products/carevoyant-carevoyant/reviews) — 4.2/5 stars (96 reviews)
- [Aaniie Care](https://www.g2.com/products/aaniie-care/reviews) — 4.6/5 stars (64 reviews)

### Alternatives to CareSmartz360

- [WellSky Personal Care](https://www.g2.com/products/wellsky-personal-care/reviews) — 4.4/5 stars (143 reviews)
- [AlayaCare](https://www.g2.com/products/alayacare-alayacare/reviews) — 4.1/5 stars (156 reviews)
- [Therap Services](https://www.g2.com/products/therap-services/reviews) — 4.6/5 stars (233 reviews)
- [Alora Home Health](https://www.g2.com/products/alora-home-health/reviews) — 4.5/5 stars (82 reviews)
- [Axxess Home Health](https://www.g2.com/products/axxess-axxess-home-health/reviews) — 3.9/5 stars (99 reviews)
- [Aaniie Care](https://www.g2.com/products/aaniie-care/reviews) — 4.6/5 stars (64 reviews)
- [CareVoyant](https://www.g2.com/products/carevoyant-carevoyant/reviews) — 4.2/5 stars (96 reviews)
- [Generations Homecare System](https://www.g2.com/products/generations-homecare-system/reviews) — 4.5/5 stars (11 reviews)
- [INMYTEAM](https://www.g2.com/products/inmyteam/reviews) — 4.5/5 stars (83 reviews)
- [HHAeXchange](https://www.g2.com/products/hhaexchange/reviews) — 3.8/5 stars (19 reviews)

---
## Top Discussions

### AxisCare Home Care Software

- Title: [Is there a way to prevent a caregiver from clocking out later then desired?](https://www.g2.com/discussions/is-there-a-way-to-prevent-a-caregiver-from-clocking-out-later-then-desired) — 2 comments, 1 upvote
  > **Top comment:** "Yes, Sir
Axiscare will allow the caregiver to clock out 7 minutes later. They will have to call in the office to adjust time. "
- Title: [I’d like to find out more about the integrations that Axiscare has.](https://www.g2.com/discussions/i-d-like-to-find-out-more-about-the-integrations-that-axiscare-has) — 1 comment, 1 upvote
  > **Top comment:** "ClearStar is one of my favorite integrations… Its a national background check company. Their rates are pretty affordable."
- Title: [How will you resolve the issues I have please?](https://www.g2.com/discussions/how-will-you-resolve-the-issues-i-have-please) — 1 comment, 1 upvote
  > **Top comment:** "Good Morning Keith! 

We will be glad to assist you with any issues you are having.

Please feel free to reach out to us at 1-800-528-6201 or by email at..."
- Title: [What is the best way to load a lengthy application that an applicant can fill out and add PDF docs?](https://www.g2.com/discussions/what-is-the-best-way-to-load-a-lengthy-application-that-an-applicant-can-fill-out-and-add-pdf-docs) — 1 comment, 1 upvote
  > **Top comment:** "Good Morning Maggie!

Upon starting up with AxisCare, we provide basic Template Forms that can be copied and edited upon your agencies preference to..."
- Title: [Does anyone have recurring issues with synch it? Specifically employees/timesheets with QB online?](https://www.g2.com/discussions/does-anyone-have-recurring-issues-with-synch-it-specifically-employees-timesheets-with-qb-online) — 1 comment, 1 upvote
  > **Top comment:** "Good Morning Lisa, 

Thanks for asking about our integration with QuickBooks Online. Our clients generally find that syncing between AxisCare and..."

### CareSmartz360

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/axiscare-home-care-software-vs-caresmartz360)