Abnormal AI Reviews & Product Details

I like that Abnormal AI makes my mailbox cleaner and provides peace of mind by monitoring our Office 365 accounts for account takeovers. The software effectively blocks unwanted email spam, stops inbound threats, and organizes greymail, which enhances our email safety and management. The portal is extremely easy to use, simplifying the administration of email significantly. Additionally, the initial setup was smooth and uncomplicated, as changing a few MX records and coordinating with the Abnormal team ensured everything was correctly set up. This ease of use is a significant improvement over our previous provider, Barracuda, whose interface was difficult to manage. Overall, these aspects make me highly satisfied with Abnormal AI. Review collected by and hosted on G2.com.

I believe an enhancement to Abnormal AI would be monitoring outbound emails and providing alerts for potential issues. This additional feature could strengthen our overall email security by ensuring our communication is as secure as our inbox. Review collected by and hosted on G2.com.

I appreciate the accuracy and effectiveness of the solution. After it was set up and implemented, my team has needed to spend very little time managing or administering it. Review collected by and hosted on G2.com.

Honestly, there isn't much that I dislike. However, I do feel that some of the reporting and filtering settings could be improved. For example, when searching for something, the selected filters often don't persist between menus, which means I have to recreate the filter and search again. Other than that, the product is expensive, but you are paying for something that is quite advanced and arguably among the best in its field. Review collected by and hosted on G2.com.

I am genuinely impressed by how accurately Abnormal AI detects threats, ensuring that it doesn't mistakenly block legitimate emails. This precision means we don't waste any time managing email queues or dealing with false positives that require manual release, as we often did with traditional email security gateways like Mimecast. Managing email risk is now much easier, and the switch from Mimecast, which failed to reliably block malicious emails, was long overdue. The setup process for Abnormal AI was effortlessly easy, adding to the smooth transition. The effectiveness of Abnormal AI in protecting our emails and Microsoft Teams messages, along with its ability to detect unauthorized use of our accounts, is exceptional. I feel confident in our security posture management and greymail filtering with Abnormal AI's help, significantly reducing the risk associated with our M365 platform's configuration. Review collected by and hosted on G2.com.

I find the user interface of Abnormal AI could be more responsive. Improvements in cloud resilience are needed, especially after the recent outage. Additionally, further integration into M365 email for a single view of all message tracking would be beneficial, although I acknowledge this may not be easy to implement. Review collected by and hosted on G2.com.

With Abnormal AI, my team isn't spending their valuable time and skills responding to Spam/Phishing/Junk emails each day. Review collected by and hosted on G2.com.

Its a great product, the only area I wish it was different was if the was able to take action on the emails before it gets delivered. Review collected by and hosted on G2.com.

I love how effective Abnormal AI is in filtering emails, accurately catching phishing attempts and filtering spam, which makes my email experience safer and more efficient. Additionally, I appreciate the ease of use of the platform, which simplifies my workflow and makes it accessible without a steep learning curve. Abnormal AI's cost-effectiveness and high level of performance were key factors in my decision to switch from Cisco. The initial setup was very easy, allowing me to integrate the platform seamlessly into my existing systems. Consequently, I am extremely satisfied with Abnormal AI, so much so that I would rate my willingness to recommend it to a friend or colleague a ten out of ten. Review collected by and hosted on G2.com.

I have no complaints Review collected by and hosted on G2.com.

Abnormal AI stands out for its advanced threat detection capabilities, particularly in identifying socially engineered attacks like BEC's and account takeovers. After dumping the traditional email security gateways for them e-mail security was all of a sudden interesting again because I actually had time to be proactive and not reactive. Review collected by and hosted on G2.com.

There truly isn't much to dislike. No product is perfect and all of them require proper attention and time. This one saves you both, but are still required. In this business there's unfortunately no such thing as "set and forget" Review collected by and hosted on G2.com.

The interface is clean and easy to use, and the threat insights are clear and actionable. What really stood out to me is how little configuration was needed—it worked right out of the box and integrated smoothly with Microsoft 365. Since we started using Abnormal AI, the number of email threats reaching end users has dropped to nearly zero, which has made a significant difference in improving our organization security and workload. I'm really impressed with the speed and detection accuracy. Review collected by and hosted on G2.com.

Overall, it's a very solid platform, but there are a few things that could be improved. On very few occasions, legitimate emails get flagged, and since end users aren't notified or don't understand why the email was held, it can cause confusion. Better tools for reviewing and releasing these messages quickly would improve the experience.

Also, as a post-delivery solution, Abnormal can’t always act fast enough on certain threats like malicious calendar invites. For example, Outlook may auto-process an invite and add it to the calendar before Abnormal deletes the email, which creates a potential risk. Addressing this requires changing default Outlook settings, which isn’t ideal. Review collected by and hosted on G2.com.

We were early adopter of Abnormal as the API integration is the way forward, and getting off from Secure Email Gateway framework. API integration was done in minutes, and the Dashboard is easy to comprehend. We compared Abnormal with other platforms, and they stood out for ease of usage, ability to identify and differentiate from genuine and malicious email and high rate of efficacy. The greatest thing about Abnormal is once you set it up, you don't have to make changes. I look at the Dashboard infrequently, and it keeps doing its job. Machine Learning learns from user submissions and improves over time. Abnormal Customer Support is also very good and CSM helps to improve continuously. Review collected by and hosted on G2.com.

Inability to customise for deep scanning in the first iteration Review collected by and hosted on G2.com.

It catches everything, we had this system in a live state for over a month now and I haven't seen a single phishing email slip through. Review collected by and hosted on G2.com.

It's a premium product, with a fairly high price tag. Review collected by and hosted on G2.com.

Abnormal Security has completely transformed our email security posture with remarkably easy installation and setup. The integration was a very easy click through which allows API access to our Exchange environment. Unlike other enterprise security tools, the deployment was intuitive and required minimal technical expertise to get running. The AI-powered threat detection has been exceptional, consistently catching sophisticated phishing campaigns, BEC attempts, vendor-compromised emails, and malicious attachments that our previous antiquated security gateway completely missed. Where our old system allowed countless threats to slip into user mailboxes, Abnormal's intelligent analysis blocks them before they reach end users.

Beyond outstanding security, the email productivity add-on has been a game-changer for our team. The feature automatically moves promotional emails and newsletters to a secondary folder, allowing users to focus on communications that truly matter. This has saved our staff countless hours each week and dramatically improved email efficiency. The combination of superior threat protection, effortless deployment, and genuine productivity benefits makes Abnormal Security an outstanding investment. Highly recommended for any organization looking to upgrade from legacy email security solutions. Review collected by and hosted on G2.com.

As with any tools false-positives do occur sometimes, but these have been minimal. The Detection 360 submission feature is great when submitting these false-positives to help train the tool for the future. Review collected by and hosted on G2.com.