ReliaQuest GreyMatter Reviews & Product Details

The amount of time it saves me on investigations - both within GreyMatter itself and all the various tools it integrates with and monitors Review collected by and hosted on G2.com.

Some of the configurations and new features are not always intuitive Review collected by and hosted on G2.com.

GM acts as an efficient abstraction layer, bringing together all aspects of SOC data and workflows within a unified, user-friendly interface. This interface becomes the "single pane of glass" for monitoring, reviewing, alerting, and escalating all activities within the SOC. AI capabilities are also becoming a very welcome addition in streamlining investigations and threat hunts. Review collected by and hosted on G2.com.

I haven't noticed any issues. GM has truly set a new standard for SOC automation. Review collected by and hosted on G2.com.

I use ReliaQuest GreyMatter as a single pane of glass to manage security alerts from multiple appliances, which is incredibly valuable for streamlining our security operations. One of my favorite features is the AI summary and analysis included with every raised incident. It's presented in human-readable language, includes all relevant data points, and is easy to act upon, which significantly enhances our response times. Additionally, the initial setup was quite straightforward, thanks to the knowledgeable onboarding team who guided us through the entire process. The integration capabilities are impressive, as GreyMatter connects seamlessly with our existing tools like Microsoft Defender suite, Microsoft Sentinel, PaloAlto Firewall, and AbnormalAI, creating a unified security workflow. Furthermore, the product's custom deployed rules have been instrumental in alerting us to security incidents that other platforms have overlooked. I also appreciate the exceptional customer service, which has been consistently top-notch, adding considerable value to our overall experience with ReliaQuest GreyMatter. Review collected by and hosted on G2.com.

I find the ReliaQuest GreyMatter android app a bit clunky, especially during the sign-in process. While I understand that most people use iOS, it would be beneficial to see improvements made for Android users. Review collected by and hosted on G2.com.

I really like the broad range of capabilities that ReliaQuest GreyMatter can integrate with. Its unified use cases across different products are excellent, allowing seamless integration whatever type of system you have, provided it has an API. This flexibility gives us the ability to implement custom playbooks and workflows effectively. The product has reached a point where it could potentially eliminate the necessity for a fully managed SOC capability, which is a significant advantage. Moreover, the initial setup was straightforward and involved mainly API integrations, making the process very easy. We are also enjoying a very good customer experience, which adds to the overall satisfaction with the service. Review collected by and hosted on G2.com.

None Review collected by and hosted on G2.com.

Everything is in one place, now that they've added the ability to do the API integrations yourself and give you access to the actual documentation all in one place is fantastic. We have onboarded so many more things now because we have that ability. We also like that there's a mobile app. It makes it easy to see what's going on at all times. We use it honestly all the time. The few times we've had a few questions or even had a few problems we were able to get support on it right away. The team at Reliaquest is super efficient and is willing to jump on a call with you so quickly. We had it up and ready to use I would say pretty fast, and it's been so nice ever since. Review collected by and hosted on G2.com.

Right now, there's not a whole lot. The only complain is that service now is still an issue but soon that will all be in grey matter anyway. Review collected by and hosted on G2.com.

The dashboards and correlation rules make it easier to track detections across multiple environments. Support team is responsive and helpful when tuning rules or investigating alerts. Review collected by and hosted on G2.com.

Sometimes alert delays or duplicate escalations happen, and report loading can be a bit slow. Minor UI improvements would make it smoother. Review collected by and hosted on G2.com.

I like the fact that ReliaQuest GreyMatter helps me connect to the technical world. It offers a really technical and complex environment which I find beneficial for my understanding and engagement with technology. This platform provides me insights and hands-on knowledge that are essential for using technical equipment more effectively. The withstanding technical complexity is an advantage as it allows me to dive deeper into the technological aspects, which I enjoy and find extremely valuable. Overall, ReliaQuest GreyMatter is a perfect solution for my needs. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

ReliaQuest GreyMatter provides exceptional visibility across our company's entire security stack. The integration with SIEM and EDR tools was seamless, and the platform's ability to normalize and correlate data from multiple sources saves us countless hours. The dashboards are intuitive, and the threat detection capabilities are top-notch.

The benefits of having RQ GreyMatter:

- Centralized visibility across IT and OT environments

- Faster detection and response

- Great support and proactive threat intelligence Review collected by and hosted on G2.com.

There is a learning curve when setting up advanced automation workflows, but once through all that the documentation and support team make it manageable. Review collected by and hosted on G2.com.

they are not perfect from start but they are responsive to our feedback so we can improve here and there continuously. Review collected by and hosted on G2.com.

some automated rules sometimes performed undesirable actions, for this, we need to spend time working with them to fine-tune the rules. Review collected by and hosted on G2.com.

Having the integrated GreyMatter platform makes SecOps so much easier Review collected by and hosted on G2.com.

Everything comes at an added cost which can add up quick Review collected by and hosted on G2.com.