Expel Reviews & Product Details

The SOC is excellent, very responsive and accurate. They filter out stuff that is safe or expected. Expel's Workbench is easy to deploy and use. They have a large library of integrations ready to go and adapt to integrations we need. We work with Expel on a daily basis and have not been disappointed. Review collected by and hosted on G2.com.

Some of our integrations require a SIEM and we are working to get those integrations up to speed. This is not really a dislike and was expected. Working with Expel to get these integrations has been great. Review collected by and hosted on G2.com.

After a brief deployment period, Expel allows my security team to focus on more complex and time consuming tasks instead of running after level 1 alerts. The response team at Expel is very supportive and knowledgeable, and provides excellent evidence collection and actionable insights. The amount of data the platform is able to ingest and act upon is impressive and allows us to feel comfortable in our broad attack surface as a cloud-based company. The incident response process is efficient, effective, and highly reliable. Review collected by and hosted on G2.com.

Some integrations still do not have full functionality in Expel (like firewall log behavioral manipulation), and there has been a delay in certain requested features being rolled out (like support for VPN tools like Cloudflare Zero Trust, or ingestion of wider net behavioral data from directories). Review collected by and hosted on G2.com.

Their team provides comprehensive coverage across our environment, ensuring threats are identified and contained quickly without adding friction to daily operations. What stands out most is how effortless they make the entire process—from onboarding to ongoing monitoring—while maintaining deep technical expertise and clear communication. Expel has become a trusted extension of our security team, giving us confidence that our organization is continuously protected. Review collected by and hosted on G2.com.

If there’s any downside, it’s that their breadth of insights can feel overwhelming at first, but their analysts are always quick to help prioritize what matters most. Review collected by and hosted on G2.com.

Their Soc team does due diligence and deep research about any incident and provide with a lot of information regarding a case. Review collected by and hosted on G2.com.

Their onboarding process was not super smooth as they will let you follow their instructions to connect everything. They have great documentation but sometimes as new customer you want to be assisted over a call to make sure you have configured everything correctly. Review collected by and hosted on G2.com.

We’ve had a fantastic experience with Expel, and it has become an invaluable part of our security operations. From the start, the onboarding process was smooth and efficient, making it easy to get up and running without unnecessary complexity.

The platform itself is intuitive and user-friendly, allowing our team to quickly access insights, investigate alerts, and take action with minimal friction. The visibility and transparency Expel provides into security events make it far easier to understand what’s happening in our environment.

One of the standout aspects of working with Expel is the level of support they offer. Their team is responsive, knowledgeable, and genuinely invested in helping us succeed. Whether it’s answering questions, providing guidance, or proactively identifying potential issues, the support we receive is top-notch.

Overall, Expel has been a great fit for our needs. It simplifies security operations, provides valuable insights, and offers a seamless user experience. We highly recommend it to any organization looking for a reliable and well-supported security operations solution. Review collected by and hosted on G2.com.

One small limitation we’ve noticed with Expel is that while it offers GitHub integration, it currently doesn’t support Bitbucket. Since our team uses Bitbucket, having native integration would be a great addition. That said, the platform still provides excellent coverage, and we’ve been able to work around this gap with other security measures. Hopefully, Bitbucket support will be considered in future updates! Review collected by and hosted on G2.com.

The function perfectly as a external SOC. Super easy portal with actionable information. They have been very responsive in the creating of custom rules for our environment and handle support tickets quickly. Review collected by and hosted on G2.com.

They are still working on many integrations for some of our tools, they have been transparent in timelines to achieve those goals. Review collected by and hosted on G2.com.

Slack integration for notifications and support requests. Support requests are handled very quickly and accurately. Review collected by and hosted on G2.com.

Lack of support for EKS in AWS GovCloud. This was promised to us before we signed our contract, but later was removed from the roadmap. GovCloud is an essential part of our business and this lack of support leaves a large gap in our monitoring and alerting. Review collected by and hosted on G2.com.

Expel is extremely communicative letting us know what they are seeing in our environment within a very short timeframe. Their representatives and engineers are always eager to assist and get the right people on calls so that an issue can be resolved promptly. Review collected by and hosted on G2.com.

I have not had any downfalls or issues with Expel at this time. My only small complaint is that sometimes after they have been notified of something they still report on it and open another ticket when we have already verified the issue and acknowledged it with them. Review collected by and hosted on G2.com.

Expel analysts are very prompt in response. Whenever I have a query, I always say @Ruxie and the analysts provide accurate information. 24/7 coverage is also very helpful.

It is easy to navigate around the platform. Easy to implement and there are enough guidelines to work on the integrations.

Customer support is prompt and easy to contact Review collected by and hosted on G2.com.

When it comes to resolving or troubleshooting, it takes a very long time. Review collected by and hosted on G2.com.

But what grab my attention is the quick detection and response to security threats Expel provides. It’s saved a bunch of time in monitoring threats and even in incident response. This has also integrated nicely with our existing SIEM tools, so we haven’t had to make major changes to how we currently run. Furthermore their team insights and recommendations have allowed us to be a bit more proactive about security management. Review collected by and hosted on G2.com.

Expel is a kind of reliable solution, however, there are some aspects which deserve better mentioning. For example, alerting system has no customization, certain alerts are general, so it is challenging to prioritize the alerts received. Still, it is superb for overall security management, but there are some particular security issues that it doesn’t describe comprehensively, so we have to use some other tools to fill the gaps. Review collected by and hosted on G2.com.