LiveAgent Reviews & Product Details

It is a comprehensive platform for communication with the capacity to monitor, control and implement corrective measures. It have all communication from emails to calls. Its capability to monitor with the dashboard is effective. The integration of various communicating platform as well as other platforms makes it more robust in nature. I love its ability to store emails unlimited and the capability to search important emails is productive. The availability of analytics also assist in identifying performance appraisal to an extent. The automation of messages allows teams to focus on more important task while handling only the task which are different from all other assigned task for automation. The AI feature assist a lot in improving its responses. Review collected by and hosted on G2.com.

This platform is an extremely powerful platform but the user needs a good amount of training and usage to be very efficient and effective while using this platform. I also wish that more number of AI providers are available as for now i have seen only two AI providers of open AI and Flow hunt. This limits the applicability. When integrating with various other platforms there is always a chance of the actual usage and application overshooting the budget. Review collected by and hosted on G2.com.

The overall process of going from setting up my account to having the ability to take calls and create tickets was why I stuck with live agent. There were not an unreasonable amount of layers that needed to be worked through to get a functional platform in place. I have also been very pleased with the customer support via chat. Review collected by and hosted on G2.com.

I'm not pleased with the mobile platform integration. I have the live agent app and the live phone app, and both leave a lot to be desired. We have also found that the apps have not been updated with the later versions of Android OS so some of our devices can't even use the mobile apps. Review collected by and hosted on G2.com.

I have been using Live Agent for over three years now, and one of the best features of this software is its ability to provide instant resolutions. The platform also offers live chat and email options for our clients, who often raise complain tickets through our website. Since, the software is entirely browser-based so, it can be accessed on various devices, whether iOS, Windows, or even Android phones. This versatility makes it highly scalable in our business Review collected by and hosted on G2.com.

The main challenge I encounter with Live Agent is its user interface, which feels somewhat outdated. It took more than 45 days to become familiar with all the features. Additionally, accessing the live chat function requires a PC or Windows device, making real-time chatting on Android phones quite difficult based on my experience. Review collected by and hosted on G2.com.

Live agent is tool which can provide support to our customer of our organization 24/7 hours and it also take records of our customer information in the form support tikcet which are creating by liveagent when they are interacting with each other.It si easy to use any organisation to reduce our support man power. Review collected by and hosted on G2.com.

Fisrt time implementation of this make some configurations releted issue and create confusion to use in daily basis. it require experience person for implementation in any organisation. Review collected by and hosted on G2.com.

I really like how easy it is to manage all my customer conversations in one place. The interface is clean and simple, so even if you’re not super technology friendly you can learn to use it quickly. The live chat feature is fast and reliable and I love how I can switch between emails chats this is quite easy and cool feature, and tickets without losing track of anything. It honestly makes customer support feel way more organized and stress free for me. It helps me a lot while performing my personal and professional work. I started using this in Concentrix, there it helped me a lot while responding to the customers since there are many customers who we deal with on daily basis so it is not possible to remember the previous conversation but it does recall everything and helped me with the specific canned responses. Also it is super good to find out how I am doing so it also helped me check my scores such as average handle time, ticket resolution rate and customer satisfaction etc. Review collected by and hosted on G2.com.

LiveAgent is overall good but sometimes it feels a little slow when there are too many tickets open, and the mobile app could be smoother than it is. Also, there are a lot of settings which is great for customization, but it takes a bit more time to figure out everything in the beginning. Other than that, it’s been pretty good nothing else to report as dislike. Review collected by and hosted on G2.com.

Managing emails or social media messages as support tickets through LiveAgent and making everything easily accessible for teams to review interactions has supported our ability to ensure consistent service quality. Review collected by and hosted on G2.com.

I would like to select the reply box that covers part of the original ticket and improve the auto-complete text. Review collected by and hosted on G2.com.

LiveAgent enables us to create an amazing platform for receiving tickets from all sources and providing immediate response. The great thing about LiveAgent is that it simplifies team coordination and collaboration on the same ticket. I love the data LiveAgent collects, which enhances our marketing efforts. Review collected by and hosted on G2.com.

LiveAgent's functionality requires multiple levels of customization, some of which are difficult and require the support of their team to implement correctly. Review collected by and hosted on G2.com.

LiveAgent offers a comprehensive and efficient functionality including live chats, accurate ticketing and others

LiveAgent impressive and reliable customer service experience and this helps all users that needs help

The app has high usability, with straightforward interface that prioritize smooth customer help Review collected by and hosted on G2.com.

We have seen poor functioning of LiveAgent in mobile phones, unlike in desktop versions

Some error are inflexible and this includes customization and branding Review collected by and hosted on G2.com.

Unified inbox for all channels – we used to switch between emails, phone calls, and social media, but now everything is in one place, and no ticket gets forgotten.

Self-management capabilities – when launching a new country or brand, we can easily connect an email inbox, set up departments, templates, IVR, and even phone numbers ourselves – without needing any support from LiveAgent or our IT team.

System flexibility – everything is clear, easy to configure, and allows for quick adjustments based on current needs.

Powerful features – IVR, well-structured and customizable reporting, smooth chat integration and styling, automation, and templates.

Balanced agent workload – having a clear overview of work across departments and agents allows us to distribute tasks more evenly and avoid overload.

Time and cost efficiency – since we manag

e everything ourselves, we don’t need external support or integration services, which saves us both time and money. Review collected by and hosted on G2.com.

We haven’t encountered any negatives with LiveAgent during our usage. The system fully meets our needs. Review collected by and hosted on G2.com.

It ticks all the boxes for all in one support for my customers

7 years later and liveagent is still going strong, I'm a very happy long term customer Review collected by and hosted on G2.com.

Widget styles could be modernised, but that's minor Review collected by and hosted on G2.com.