Compare LiveAgent and Zendesk for Customer Service 
At a Glance
Market Segments
Small-Business (67.3% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
$19.00 1 user per month billed annually
LiveAgent
Star Rating
(1,532)4.5 out of 5
Market Segments
Small-Business (67.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Browse all 5 pricing plansZendesk for Customer Service
Star Rating
(6,785)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansLiveAgent vs Zendesk for Customer Service
When assessing the two solutions, reviewers found LiveAgent easier to use, set up, and administer. Reviewers also preferred doing business with LiveAgent overall.
- Reviewers felt that LiveAgent meets the needs of their business better than Zendesk for Customer Service.
- When comparing quality of ongoing product support, reviewers felt that LiveAgent is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of LiveAgent over Zendesk for Customer Service.
Pricing
Entry-Level Pricing
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
LiveAgent
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.9
1,295
8.6
5,168
Ease of Use
8.9
1,300
8.6
5,269
Ease of Setup
8.7
863
8.0
3,237
Ease of Admin
8.9
846
8.2
3,105
Quality of Support
9.1
1,234
8.4
4,897
Has the product been a good partner in doing business?
9.1
822
8.4
3,029
Product Direction (% positive)
8.9
1,258
8.0
4,823
Features by Category
Ticket and Case Management
9.0
777
|
Verified
8.8
2577
|
Verified
9.0
776
|
Verified
8.7
2603
|
Verified
8.7
756
|
Verified
8.5
2530
|
Verified
8.8
712
|
Verified
8.4
2364
|
Verified
8.6
573
|
Verified
8.2
1930
|
Verified
8.7
701
|
Verified
8.4
2407
|
Verified
8.9
716
|
Verified
8.6
2406
|
Verified
8.6
442
|
Verified
8.3
1862
|
Verified
Generative AI
8.2
30
7.6
386
8.1
30
7.6
385
Agentic AI - Help Desk
9.3
7
7.8
246
9.3
7
7.9
244
9.3
7
8.0
246
Communication Channels
8.7
652
|
Verified
8.5
2066
|
Verified
9.0
715
|
Verified
8.8
2327
|
Verified
9.1
695
|
Verified
8.4
1744
|
Verified
8.6
537
|
Verified
8.0
1435
|
Verified
8.7
379
|
Verified
8.0
1322
|
Verified
Platform
7.9
413
|
Verified
7.7
1390
|
Verified
8.4
664
|
Verified
8.0
1781
|
Verified
8.7
526
|
Verified
8.3
1956
|
Verified
8.6
377
|
Verified
8.2
1761
|
Verified
8.5
647
|
Verified
7.9
2364
|
Verified
8.8
694
|
Verified
8.0
2416
|
Verified
Channels
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Design
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
8.3
665
Not enough data
8.3
661
Not enough data
8.4
634
Reporting
Not enough data
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
177
Not enough data
7.2
176
Channels
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Functions
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Responses
Not enough data
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Platform
Not enough data
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Autonomy - AI Agents
Not enough data
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Generative AI
Not enough data
7.6
31
Not enough data
8.1
30
Responses
8.3
6
8.1
466
8.6
6
8.1
464
8.9
6
8.3
447
8.9
6
8.1
446
8.3
5
8.1
355
Platform
9.4
6
8.6
470
9.4
6
8.3
469
8.9
6
8.3
463
8.6
6
8.2
465
Not enough data
Feature Not Available
8.9
6
Feature Not Available
8.9
6
8.4
454
Generative AI
8.1
6
8.1
112
8.3
6
8.2
111
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
8.1
860
Not enough data
8.3
716
Not enough data
8.2
683
Not enough data
8.2
748
Support Automation
Not enough data
8.1
713
Not enough data
8.3
756
Not enough data
8.4
714
Not enough data
8.1
788
Generative AI
Not enough data
7.8
203
Not enough data
7.8
202
Messaging Channels
Not enough data
7.6
78
Not enough data
9.0
170
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
85
Not enough data
8.2
83
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
84
Generative AI
8.6
22
Feature Not Available
8.0
23
7.9
206
7.7
22
Feature Not Available
Communication
9.3
485
|
Verified
8.6
948
|
Verified
9.0
489
|
Verified
8.4
962
|
Verified
8.9
376
|
Verified
8.1
719
9.0
374
|
Verified
8.5
735
|
Verified
8.8
61
8.0
520
Internal Use
8.4
664
|
Verified
8.0
1781
|
Verified
9.1
422
|
Verified
8.5
847
|
Verified
8.5
55
8.1
649
8.9
403
|
Verified
8.5
897
9.1
384
|
Verified
8.6
825
|
Verified
8.9
382
|
Verified
8.3
845
|
Verified
Generative AI
7.8
17
Feature Not Available
Self-Service Experience
9.1
322
8.5
1510
8.9
305
8.5
1441
8.9
273
8.0
1024
8.1
41
7.7
647
8.3
45
8.0
779
Self-Service Platform
8.6
45
8.2
829
8.3
46
8.2
845
7.4
41
7.7
664
8.7
43
8.2
811
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
7.9(won by 0.4)
13
7.5
78
7.9(won by 0.4)
13
7.5
79
Process
9.0(won by 0.6)
56
8.4
564
9.3(won by 0.2)
252
9.1
744
9.1(won by 0.3)
196
8.8
693
Channels
9.3(won by 0.3)
248
9.0
743
9.0(won by 0.6)
232
8.4
587
9.3(won by 0.6)
249
8.7
566
9.1(won by 0.9)
186
8.2
487
Feature Not Available
8.3(won by default)
422
Insight
9.0(won by 0.9)
174
8.1
540
9.0(won by 0.7)
222
8.3
648
9.2(won by 0.7)
220
8.5
563
9.3(won by 0.6)
225
8.7
667
Generative AI
8.0
14
7.8
67
7.6
14
7.7
66
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
72
Not enough data
8.1
71
Not enough data
8.2
70
Not enough data
8.3
70
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
71
Not enough data
8.3
71
Not enough data
8.5
70
Automation
Not enough data
8.7
73
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.1
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
8.9
11
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
8.9
6
Not enough data
9.2
8
Not enough data
8.5
9
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveAgent and Zendesk for Customer Service are categorized as Digital Customer Service Platforms, Shared Inbox, Complaint Management, Chatbots, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and AI Customer Support Agents
Unique Categories
LiveAgent is categorized as Feedback Analytics, Customer Communications Management, Call Center Infrastructure (CCI), Enterprise Feedback Management, and Contact Center
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, AI Agents For Business Operations, Conversational Support, Customer Service Automation, and Proactive Notification
Reviews
Reviewers' Company Size
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Computer Software
14.1%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.4%
Other
57.9%
Discussions
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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