Compare LiveAgent and Zendesk for Customer Service 
At a Glance
Market Segments
Small-Business (67.3% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
$19.00 1 user per month billed annually
LiveAgent
Star Rating
(1,536)4.5 out of 5
Market Segments
Small-Business (67.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Browse all 5 pricing plansZendesk for Customer Service
Star Rating
(6,832)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in providing a sleek and minimalist user interface, which many users find visually appealing and easy to navigate. This design contributes to a more efficient customer support experience, as it allows for streamlined ticket management and faster response times.
- Users say that LiveAgent shines in its ability to facilitate communication across departments, making it easier for teams to collaborate on customer service issues. The single dashboard feature is particularly praised for displaying all relevant information in one place, enhancing real-time response capabilities.
- According to verified reviews, Zendesk for Customer Service has a significantly higher overall satisfaction score, indicating that users feel it meets their needs more effectively. Reviewers appreciate its centralized platform for managing customer queries, which helps improve overall efficiency in handling support tickets.
- Reviewers mention that LiveAgent offers seamless integration with various tools, which promotes a great workflow and automation. This feature has reportedly led to increased productivity within companies, as users can easily configure the system without needing extensive technical knowledge.
- Users highlight that Zendesk for Customer Service provides robust support features, including a generative AI service that assists in crafting multi-level responses. This capability is particularly beneficial for teams looking to enhance their customer interactions and streamline communication.
- G2 reviewers note that while LiveAgent has a slightly higher star rating, its overall user satisfaction is lower compared to Zendesk. Users appreciate LiveAgent's user-friendly accessibility and ticketing solutions, but some express concerns about its ability to match the comprehensive features offered by Zendesk.
Pricing
Entry-Level Pricing
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
LiveAgent
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.9
1,298
8.6
5,196
Ease of Use
8.9
1,303
8.6
5,305
Ease of Setup
8.7
866
8.0
3,260
Ease of Admin
8.9
851
8.2
3,128
Quality of Support
9.1
1,237
8.4
4,931
Has the product been a good partner in doing business?
9.1
827
8.4
3,052
Product Direction (% positive)
8.9
1,261
8.0
4,847
Features by Category
Ticket and Case Management
9.0
779
|
Verified
8.8
2584
|
Verified
9.0
779
|
Verified
8.7
2615
|
Verified
8.7
758
|
Verified
8.5
2545
|
Verified
8.8
713
|
Verified
8.4
2374
|
Verified
8.6
574
|
Verified
8.2
1934
|
Verified
8.7
702
|
Verified
8.4
2409
|
Verified
8.9
718
|
Verified
8.6
2411
|
Verified
8.6
444
|
Verified
8.3
1868
|
Verified
Generative AI
8.2
30
7.6
388
8.1
30
7.6
386
Agentic AI - Help Desk
9.3
7
7.8
246
9.3
7
7.9
244
9.3
7
8.0
246
Communication Channels
8.7
654
|
Verified
8.5
2069
|
Verified
9.1
718
|
Verified
8.8
2337
|
Verified
9.1
698
|
Verified
8.4
1750
|
Verified
8.6
539
|
Verified
8.0
1436
|
Verified
8.7
380
|
Verified
8.0
1327
|
Verified
Platform
7.9
413
|
Verified
7.7
1391
|
Verified
8.4
663
|
Verified
8.0
1781
|
Verified
8.7
526
|
Verified
8.3
1957
|
Verified
8.6
377
|
Verified
8.2
1767
|
Verified
8.5
647
|
Verified
7.9
2370
|
Verified
8.8
694
|
Verified
8.0
2420
|
Verified
Channels
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Design
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.9
6
Not enough data
8.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
8.3
664
Not enough data
8.3
661
Not enough data
8.4
634
Reporting
Not enough data
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
176
Not enough data
7.2
175
Channels
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Functions
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Responses
Not enough data
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Platform
Not enough data
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Autonomy - AI Agents
Not enough data
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Generative AI
Not enough data
7.6
31
Not enough data
8.1
30
Responses
8.3
6
8.1
466
8.6
6
8.1
464
8.9
6
8.3
446
8.9
6
8.1
445
8.3
5
8.1
354
Platform
9.4
6
8.6
470
9.4
6
8.3
469
8.9
6
8.3
462
8.6
6
8.2
465
Not enough data
Feature Not Available
8.9
6
Feature Not Available
8.9
6
8.4
454
Generative AI
8.1
6
8.1
111
8.3
6
8.2
110
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
8.1
861
Not enough data
8.3
716
Not enough data
8.2
682
Not enough data
8.2
748
Support Automation
Not enough data
8.1
712
Not enough data
8.3
757
Not enough data
8.4
716
Not enough data
8.1
787
Generative AI
Not enough data
7.8
203
Not enough data
7.8
202
Messaging Channels
Not enough data
7.6
77
Not enough data
9.0
170
Not enough data
8.3
93
Not enough data
8.5
101
Administration
Not enough data
8.2
107
Not enough data
8.9
155
Not enough data
8.2
110
Not enough data
8.4
143
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.1
84
Not enough data
7.5
76
Not enough data
8.1
85
Automation
Not enough data
8.1
85
Not enough data
8.2
83
Not enough data
8.0
82
Artificial Intelligence
Not enough data
7.8
81
Not enough data
7.6
80
Not enough data
7.7
84
Generative AI
8.6
22
Feature Not Available
8.0
23
7.9
206
7.7
22
Feature Not Available
Communication
9.3
486
|
Verified
8.6
949
|
Verified
9.0
489
|
Verified
8.5
964
|
Verified
8.9
376
|
Verified
8.1
719
9.0
375
|
Verified
8.5
736
|
Verified
8.8
61
8.0
520
Internal Use
8.4
663
|
Verified
8.0
1781
|
Verified
9.1
422
|
Verified
8.5
847
|
Verified
8.5
55
8.1
649
8.9
403
|
Verified
8.5
897
9.1
384
|
Verified
8.6
826
|
Verified
8.9
382
|
Verified
8.3
847
|
Verified
Generative AI
7.8
17
Feature Not Available
Self-Service Experience
9.1
324
8.5
1511
8.9
305
8.5
1441
8.9
273
8.0
1024
8.1
41
7.7
647
8.3
45
8.0
779
Self-Service Platform
8.6
46
8.2
829
8.3
47
8.2
846
7.4
41
7.7
664
8.7
43
8.2
812
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
7.9(won by 0.5)
13
7.4
77
7.9(won by 0.4)
13
7.5
78
Process
9.0(won by 0.6)
56
8.4
563
9.3(won by 0.2)
252
9.1
743
9.1(won by 0.3)
196
8.8
692
Channels
9.3(won by 0.3)
248
9.0
742
9.0(won by 0.6)
232
8.4
586
9.3(won by 0.6)
249
8.7
565
9.1(won by 0.9)
186
8.2
486
Feature Not Available
8.3(won by default)
421
Insight
9.0(won by 0.9)
174
8.1
539
9.0(won by 0.7)
222
8.3
647
9.2(won by 0.7)
220
8.5
562
9.3(won by 0.6)
225
8.7
666
Generative AI
8.0
14
7.8
67
7.6
14
7.7
66
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
71
Not enough data
8.1
70
Not enough data
8.2
69
Not enough data
8.3
69
Not enough data
8.2
68
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
69
Not enough data
8.4
70
Not enough data
8.3
70
Not enough data
8.5
69
Automation
Not enough data
8.7
72
Not enough data
8.6
70
Not enough data
7.9
68
Autonomy
Not enough data
8.1
68
Not enough data
8.4
67
Not enough data
8.3
69
Not enough data
8.3
70
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
9.0
12
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
8.7
10
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveAgent and Zendesk for Customer Service are categorized as Digital Customer Service Platforms, Shared Inbox, Complaint Management, Chatbots, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and AI Customer Support Agents
Unique Categories
LiveAgent is categorized as Feedback Analytics, Customer Communications Management, Call Center Infrastructure (CCI), Enterprise Feedback Management, and Contact Center
Zendesk for Customer Service is categorized as AI Agents For Business Operations, Customer Service Automation, Conversational Support, Workforce Management, Conversational Commerce Platforms, and Proactive Notification
Reviews
Reviewers' Company Size
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.9%
Computer Software
7.2%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.4%
Computer Software
14.2%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.4%
Other
57.9%
Discussions
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
What is LiveAgent used for?
1 Comment
AS
LiveAgent is a customer support and help desk software that provides businesses with a unified platform to manage customer communications across various...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
JC
There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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