Zoho Survey Reviews & Product Details

What I like most about Zoho Survey is how well it balances simplicity with practical features. The interface is clean and intuitive, so it’s easy to build a survey quickly, but it still offers enough customization and logic options when you need a more structured way to collect feedback. A big advantage is how smoothly it integrates with the rest of the Zoho ecosystem especially useful for teams already using Zoho tools since it makes connecting survey responses with CRM data and workflows much easier. Overall, it feels reliable, flexible, and well-suited for everything from quick feedback to more organised research. Review collected by and hosted on G2.com.

What I don’t like about Zoho Survey is that some of the more advanced features and customization options are locked behind higher-tier plans, which can feel restrictive if you’re on a tighter budget. While the interface is generally easy to use, certain settings and logic options can take a bit of time to fully understand, especially when building more complex surveys. The reporting and visualisation tools are helpful, but they can feel somewhat basic compared to dedicated analytics platforms, so you may still need to export data elsewhere for deeper analysis. Review collected by and hosted on G2.com.

I really like Zoho Survey's integrations and reporting features. The multilingual support is a big plus for me—it handles translations surprisingly well, allowing users to pick between English, Spanish, and French, and it aggregates the data automatically. I also find the offline mode very useful. The mobile app lets us collect responses on an iPad at trade shows without Wi-Fi and syncs up later. The push to CRM feature is magical; mapping a survey answer to a CRM field, like updating a client's phone number based on their input, adds a lot of value. Additionally, Zoho Survey is incredibly affordable compared to other tools with similar enterprise features, like SurveyMonkey or Typeform, and the number of integrations at that price is just magical. Review collected by and hosted on G2.com.

Yeah. It feels functional, but uninspiring. So I think the dated design, the service look okay, but they lack the sleek modern feel of Typeform. They look like standard corporate form from 02/00/2015. It's hard to make them look truly premium. And clunky logic builder is the second thing. For setting up complex branching. Example, if I answer a if answer a is selected, just skip to question five. It works, but the visual interface for it it's confusing and requires too many clicks for me. Review collected by and hosted on G2.com.

What I like best about Zoho Survey is how easy and intuitive it is to use while still being powerful.

You can spin up a survey quickly with clean templates, customize it without feeling overwhelmed, and then get clear, actionable reports right away. The integrations (especially within the Zoho ecosystem) and the value-for-money aspect are a big plus too Review collected by and hosted on G2.com.

What I dislike about Zoho Survey is that some of the advanced customization and analytics options feel a bit limited compared to more specialized survey tools.

The UI, while simple, can sometimes feel slightly dated, and deeper logic (like very complex branching or advanced reporting visuals) can take extra effort or workarounds Review collected by and hosted on G2.com.

This is a great tool for collecting information through questions. It offers many options, such as the "logic" feature, which lets you display more targeted questions based on how the customer responds. Additionally, the reports are straightforward and easy to use. It has great support with multiple channels such as email or the knowledge base. Regularly used it for internal and external use, for example: customer satisfaction or 360 degree surveys. Very easy to configure, use, publish and understand the data gathered from the results. It has integrations with multiple tools such as Zoho CRM, Campaigns and more. Review collected by and hosted on G2.com.

Even though it is a tool from Zoho Corporation, certain features, such as field mapping, can be somewhat complicated to set up. Review collected by and hosted on G2.com.

Zoho Survey is a powerful and user-friendly tool for creating, distributing and analyzing surveys. I can quickly create surveys without extensive training or a steep learning curve. Fast rollout for internal feedback, customer surveys or market research - no complex setup required. When I have questions or need help troubleshooting, the support options are accessible and helpful. Data flows smoothly into other systems for reporting, automation or CRM enrichment. Review collected by and hosted on G2.com.

Small teams or organizations with limited budgets might feel restricted and forced to upgrade just to access essential features. First time users sometimes struggle to find deeper customization options without looking at documentation. For high impact presentation or executive reporting, additional exporting and manual formatting is often required. Review collected by and hosted on G2.com.

The best thing about this platform is that it helps us to create professional surveys without needing any technical expertise. Their drag and drop builder is my favourite aspect of this survey, as it makes the survey building process very easy and quick. They also have this customizable template and real time analytics, which helps to collect and understand the survey in depth. Since their ecosystem is very large and integration with Zoho crm is made very simple. Review collected by and hosted on G2.com.

Some of its advanced design level customisation options are a bit limited when compared to the other platforms. Their reporting dashboard is okay, but it can provide deeper analytics and visualisation, which are needed for complex research. Review collected by and hosted on G2.com.

I really like the combination of 'intelligence' and 'simplicity' in Zoho Survey. The use of 'Smart Skip Logic' and 'Pipe Logic' makes the survey feel like a conversation. I like that it saves the user's time and adds a personal touch to the survey, like 'Rahul, how did you find our service?' I also like the 'excellent reporting' and 'real-time' analysis because it instantly converts responses into Pie Charts and Bar Graphs, making the data very easy to understand. Additionally, the 'multilingual' capability of Zoho Survey is amazing, as it allows users to choose the language according to their convenience. Review collected by and hosted on G2.com.

1. Limitations of the Free Version: Zoho's free version can be a bit disappointing for beginners as you can only ask 10 questions per survey and view only 100 responses. 2. Designing and Customization: The themes seem a bit outdated and the look and feel of the survey is more 'form-like' which is less 'interactive'. 3. Mobile App Experience: Editing surveys on the mobile app sometimes feels like it 'hangs' and some advanced features are not easily available. 4. Lack of Depth in Data Visualization: Performing complex data analysis seems a bit limited, there should be advanced analytics tools within the survey. 5. Email Invitation Limit: There is a daily limit on sending emails through Zoho Survey, which becomes a hindrance for large campaigns. Review collected by and hosted on G2.com.

What I like most is how simple and quick it is to create surveys, while still getting clear, useful reports. It saves time and makes feedback collection feel effortless. Review collected by and hosted on G2.com.

Sometimes the design customization feels a bit limited, and I wish there were more modern templates and visual options. A few advanced features also take some time to figure out. Review collected by and hosted on G2.com.

The integration with the rest of the Zoho suite is a huge strength, as survey responses automatically feed into our CRM without the need for complex manipulations. I appreciate the incredible variety of question types available, from rating scales to sliders, which makes filling out the survey much less monotonous for the end user. The ability to easily translate surveys into multiple languages is an essential asset for our company, which works with clients all over Europe and the United States. Review collected by and hosted on G2.com.

The Zoho Survey mobile app could use a serious update, as editing a questionnaire on a smartphone is far from enjoyable when you're on the go.

Sometimes, the Zoho Survey administration interface can be a bit slow to load when handling surveys that exceed fifty questions with a lot of media. Review collected by and hosted on G2.com.

I like that Zoho Survey is a professional, business-focused survey tool that helps in collecting structured feedback rather than casual tools. It's especially strong for customer satisfaction, employee engagement, and search-based services. The survey creation process is straightforward and reliable, offering a wide range of question types like multiple choice, rating scales, matrix questions, and open-ended responses. One of its strongest features is logic and customization, including skip logic, conditional branching, and question piping, which allows surveys to adapt based on respondent answers, making it suitable for more advanced and meaningful data collections. I also appreciate its reliable and scalable performance, providing consistency, control, and value. Getting started was generally easy, thanks to a clear dashboard and well-structured interface, where even beginners can find where to add questions, set logic, or edit survey settings without too much confusion. The prebuilt templates for common surveys like customer feedback make setup faster. Review collected by and hosted on G2.com.

One of the main things that I think can be improved about Zoho Survey is the user interface. It should have a more intuitive logic builder and richer design templates. It could use more advanced analytics and dashboards. The distribution features could be improved, as well as slightly easier onboarding for beginners. Review collected by and hosted on G2.com.