# SurveyMonkey vs Zoho Survey Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SurveyMonkey excels in user experience, with many praising its intuitive interface that makes creating and completing surveys a breeze. Users appreciate how easy it is to track results, making it a preferred choice for data collection.
- **Users say** that Zoho Survey stands out for its customization options and seamless integration with other Zoho applications. This flexibility allows for efficient survey creation and analysis, which is particularly beneficial for those already using the Zoho ecosystem.
- **According to verified reviews** , SurveyMonkey's implementation process is highlighted as quick and straightforward, with users noting the intuitive onboarding wizard that helps them get started without hassle.
- **Reviewers mention** that while both platforms offer robust survey-building tools, Zoho Survey's drag-and-drop builder is particularly praised for its ease of use, allowing users to quickly transition from concept to live survey without wasting time on setup.
- **G2 reviewers highlight** that SurveyMonkey has a strong reputation for quality support, with users noting that they feel well-supported throughout their survey processes. In contrast, while Zoho Survey's support is generally good, some users feel it could be more responsive.
- **Users appreciate** that both platforms offer a variety of question types and templates, but SurveyMonkey's extensive library and ease of exporting data for analysis give it an edge for those who prioritize data handling and reporting capabilities.



| | SurveyMonkey | Zoho Survey | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 23,544 | 1,036 | 
| **Largest Market Segment** | Small-Business (36.5% of reviews) | Small-Business (50.6% of reviews) | 
| **Entry Level Price** | Contact Us | 0 | 

---
## Top Pros & Cons

### SurveyMonkey

Pros:
- Ease of Use (376 reviews)
- Ease of Creation (171 reviews)

Cons:
- Expensive (116 reviews)
- Limitations (91 reviews)

### Zoho Survey

Pros:
- Ease of Use (74 reviews)
- Ease of Creation (32 reviews)

Cons:
- Limited Customization (27 reviews)
- Survey Issues (16 reviews)

---
## Ratings Comparison
| Rating | SurveyMonkey | Zoho Survey | 
|---|---|---|
  | **Meets Requirements** | 9.0 (20670 reviews) | 8.9 (815 reviews) | 
  | **Ease of Use** | 9.2 (20788 reviews) | 8.9 (823 reviews) | 
  | **Ease of Setup** | 9.0 (8123 reviews) | 8.8 (428 reviews) | 
  | **Ease of Admin** | 8.9 (7621 reviews) | 8.7 (318 reviews) | 
  | **Quality of Support** | 8.6 (14663 reviews) | 8.5 (729 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (6671 reviews) | 8.7 (300 reviews) | 
  | **Product Direction (% positive)** | 7.7 (20212 reviews) | 8.9 (784 reviews) | 

---
## Pricing

### SurveyMonkey

#### Entry-Level Pricing

Plan: SurveyMonkey Enterprise

Price: Contact Us

Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.

Key Features:
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security

[Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing)

#### Free Trial

Yes

### Zoho Survey

#### Entry-Level Pricing

Plan: FREE

Price: 0

Key Features:
- Unlimited Surveys
- 10 Questions / Survey
- 100 Responses / Survey

[Browse all 4 editions](https://www.g2.com/products/zoho-survey/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | 7.9/10 | 193 |
| **Zoho Survey** | N/A | N/A |

#### Feedback Management

| Feature | SurveyMonkey | Zoho Survey | 
|---|---|---|
| **Tagging** | 7.8 (149 reviews) | Not enough data | 
| **Segmentation** | 8.1 (147 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.1 (158 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | SurveyMonkey | Zoho Survey | 
|---|---|---|
| **Thematic Analysis** | 8.1 (144 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.9 (144 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 7.6 (138 reviews) | Not enough data | 

#### Feedback Sources

| Feature | SurveyMonkey | Zoho Survey | 
|---|---|---|
| **Online Reviews** | 8.1 (147 reviews) | Not enough data | 
| **Surveys** | 9.1 (169 reviews) | Not enough data | 
| **Social Media** | 7.8 (138 reviews) | Not enough data | 
| **Customer Service Channels** | 7.7 (136 reviews) | Not enough data | 

#### Generative AI

| Feature | SurveyMonkey | Zoho Survey | 
|---|---|---|
| **AI Text Generation** | 7.4 (130 reviews) | Not enough data | 
| **AI Text Summarization** | 7.6 (81 reviews) | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | 8.3/10 | 1702 |
| **Zoho Survey** | 8.6/10 | 269 |

#### Survey Management

| Feature | SurveyMonkey | Zoho Survey | 
|---|---|---|
| **Survey Builder** | 9.0 (1500 reviews) | 9.2 (239 reviews) | 
| **Question Types** | 8.9 (1442 reviews) | 9.1 (234 reviews) | 
| **Templates** | 8.6 (1358 reviews) | 8.7 (216 reviews) | 
| **Survey Distribution** | 8.9 (1418 reviews) | 8.9 (208 reviews) | 

#### Survey Customization

| Feature | SurveyMonkey | Zoho Survey | 
|---|---|---|
| **Branching/Skip Logic** | 8.4 (1169 reviews) | 8.7 (194 reviews) | 
| **Branding** | 8.2 (1205 reviews) | 8.6 (201 reviews) | 
| **Multimedia Support** | 8.1 (1073 reviews) | 8.5 (186 reviews) | 
| **Multilingual Surveys** | 8.1 (905 reviews) | 8.5 (180 reviews) | 

#### Survey Insights

| Feature | SurveyMonkey | Zoho Survey | 
|---|---|---|
| **Reporting & Analytics** | 8.6 (1413 reviews) | 8.7 (219 reviews) | 
| **BI Tools Integration** | 8.0 (945 reviews) | 8.4 (186 reviews) | 
| **Data Exporting** | 8.5 (1266 reviews) | 8.8 (199 reviews) | 
| **Permissions** | 8.4 (1138 reviews) | 8.8 (184 reviews) | 

#### Agentic AI - Survey

| Feature | SurveyMonkey | Zoho Survey | 
|---|---|---|
| **Adaptive Learning** | 7.6 (147 reviews) | 8.0 (45 reviews) | 
| **Proactive Assistance** | 7.7 (151 reviews) | 8.0 (45 reviews) | 
| **Decision Making** | 8.0 (151 reviews) | 8.3 (48 reviews) | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | 8.3/10 | 245 |
| **Zoho Survey** | N/A | N/A |

#### Customization

| Feature | SurveyMonkey | Zoho Survey | 
|---|---|---|
| **Custom Fields** | 8.6 (209 reviews) | Not enough data | 
| **Conditional Logic** | 8.3 (194 reviews) | Not enough data | 
| **Multi-page Forms** | 8.7 (214 reviews) | Not enough data | 
| **Design** | 8.6 (227 reviews) | Not enough data | 

#### Additional Functionality

| Feature | SurveyMonkey | Zoho Survey | 
|---|---|---|
| **Embedded Forms** | 8.3 (173 reviews) | Not enough data | 
| **Offline Capability** | 7.6 (151 reviews) | Not enough data | 
| **Notifications** | 8.3 (197 reviews) | Not enough data | 
| **Payments** | 7.8 (150 reviews) | Not enough data | 
| **Mobile Forms** | 8.5 (205 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Survey Software](https://www.g2.com/categories/survey)

**Unique to SurveyMonkey (2):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)



---
## Reviewer Demographics

### By Company Size

| Segment | SurveyMonkey | Zoho Survey | 
|---|---|---|
| **Small-Business** | 36.5% | 50.6% | 
| **Mid-Market** | 34.1% | 32.4% | 
| **Enterprise** | 29.4% | 17.1% | 

### By Industry

#### SurveyMonkey

- **Education Management:** 8.5%
- **Hospital & Health Care:** 5.9%
- **Higher Education:** 5.8%
- **Marketing and Advertising:** 5.1%
- **Information Technology and Services:** 4.9%
- **Non-Profit Organization Management:** 4.8%
- **Computer Software:** 3.7%
- **Financial Services:** 3.2%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 53.4%

#### Zoho Survey

- **Information Technology and Services:** 10.4%
- **Education Management:** 6.2%
- **Marketing and Advertising:** 5.4%
- **Computer Software:** 5.1%
- **Financial Services:** 3.1%
- **Human Resources:** 2.6%
- **Telecommunications:** 2.5%
- **Hospitality:** 2.3%
- **Hospital & Health Care:** 2.0%
- **Management Consulting:** 1.9%
- **Other:** 58.5%

---
## Alternatives

### Alternatives to SurveyMonkey

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5146 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (998 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (949 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (471 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (559 reviews)
- [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (208 reviews)
- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)

### Alternatives to Zoho Survey

- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (949 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (998 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5146 reviews)
- [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1138 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (471 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (559 reviews)
- [Doodle](https://www.g2.com/products/doodle/reviews) — 4.4/5 stars (2069 reviews)

---
## Top Discussions

### SurveyMonkey

- Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes
  > **Top comment:** "Hello Ravish, 

We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..."
- Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote
  > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy."
- Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments
  > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs."
- Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes
  > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous.  This option is in the 'Collect Responses' section. "
- Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..."

### Zoho Survey

- Title: [What is Zoho Survey used for?](https://www.g2.com/discussions/what-is-zoho-survey-used-for) — 4 comments, 1 upvote
  > **Top comment:** "It helps create a survey page to gather opinions based on drag and drop method interface."
- Title: [How come sometimes Zoho Survey slow in loading?](https://www.g2.com/discussions/how-come-sometimes-zoho-survey-slow-in-loading) — 3 comments, 1 upvote
  > **Top comment:** "It may be the network issue. please contact your network operator. "
- Title: [Is Zoho survey legit?](https://www.g2.com/discussions/is-zoho-survey-legit) — 2 comments, 1 upvote
  > **Top comment:** "Zoho Survey is a versatile and user-friendly tool that can be used for various uses. There is a wide variety of questions available, each of which can be..."
- Title: [What is Zoho survey?](https://www.g2.com/discussions/what-is-zoho-survey) — 2 comments, 1 upvote
  > **Top comment:** "It is an online survey and questionnaire building software can be used or voting as well once integrated."
- Title: [his is very useful](https://www.g2.com/discussions/his-is-very-useful) — 2 comments, 1 upvote
  > **Top comment:** "How are things going "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/surveymonkey-vs-zoho-survey)