# SurveyMonkey vs Zoho Survey Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SurveyMonkey excels in user experience, with many praising its intuitive interface and ease of use. Users appreciate features like the benchmark comparison tool, which allows them to see how their survey results stack up against similar organizations, enhancing the context of their data.
- **Users say** that Zoho Survey offers a straightforward survey creation process, making it accessible for those without technical expertise. Reviewers highlight the clarity and thoughtfulness of the shared questions, which contribute to effective survey design.
- **According to verified reviews** , SurveyMonkey has a significantly higher G2 Score, indicating greater overall user satisfaction. This is reflected in the volume of recent reviews, where SurveyMonkey received 408 compared to Zoho Survey's 20, suggesting a more active user base and ongoing improvements.
- **Reviewers mention** that both platforms provide solid support, but SurveyMonkey stands out with its comprehensive reporting and insights features. Users find it easy to analyze survey results, which is crucial for making informed decisions based on feedback.
- **Users highlight** that while Zoho Survey is effective for quick feedback collection, SurveyMonkey's diverse distribution options—including email, QR codes, and website embeds—help capture a broader range of responses, making it a more versatile choice for survey distribution.
- **G2 reviewers note** that SurveyMonkey's strong market presence and extensive user base contribute to its reliability and feature richness. In contrast, while Zoho Survey is well-regarded for its ease of use, it may not offer the same depth of features and integrations that larger organizations might require.



---
## Frequently Asked Questions

### What is the difference between SurveyMonkey vs Zoho Survey?

SurveyMonkey and Zoho Survey are both highly rated survey platforms, but SurveyMonkey stands out for its ease of use and broader reviewer-cited strengths, while Zoho Survey is praised for its cost-effectiveness and strong integration with the Zoho ecosystem.

| [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) | [Zoho Survey](https://www.g2.com/products/zoho-survey/reviews) |
| --- | --- |
| 4.4/5 (23,900 reviews) | 4.4/5 (1,041 reviews) |
| Small-Business | Small-Business |
| 9.0 | 8.8 |
| 8.5 | 8.5 |
| Ease of Use (375 all-time mentions) | Cost-effective pricing and Zoho ecosystem integration (recent reviews) |



### How do the pricing models of SurveyMonkey and Zoho Survey compare?

SurveyMonkey and Zoho Survey are rated at parity for value, with both products receiving similar satisfaction scores on price and cost-related dimensions.

- **SurveyMonkey:** In recent reviews, many buyers cite the platform as cost-effective at scale but note that advanced features and customization are often locked behind higher-tier plans, and pricing can feel steep for small teams.
- **Zoho Survey:** Reviewers consistently highlight Zoho Survey's budget-friendly plans and strong value for money, especially for small businesses and those already using Zoho tools.
- **Switching reasons:** Recent reviewers mention switching to Zoho Survey for its lower cost and better integration with the Zoho ecosystem.



### What are the best alternatives to SurveyMonkey and Zoho Survey?

The top three alternatives to SurveyMonkey and Zoho Survey are SurveySparrow, Jotform, and Qualtrics Market Research.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) | 4.4/5 (23,900 reviews) | Small-Business | Pricing can feel steep for small teams (recent reviews) | Ease of Use (375 all-time mentions) |
| [Zoho Survey](https://www.g2.com/products/zoho-survey/reviews) | 4.4/5 (1,041 reviews) | Small-Business | Budget-friendly plans (recent reviews) | Cost-effective pricing and Zoho ecosystem integration (recent reviews) |
| [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) | 4.4/5 (2,067 reviews) | Small-Business | — | User-friendly interface and conversational surveys (recent reviews) |
| [Jotform](https://www.g2.com/products/jotform/reviews) | 4.7/5 (5,416 reviews) | Small-Business | — | Highly customizable forms and ease of use (recent reviews) |
| [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) | 4.4/5 (3,018 reviews) | Enterprise | — | Advanced analytics and robust survey logic (recent reviews) |



### Which Survey features should I prioritize when comparing SurveyMonkey and Zoho Survey?

Buyers comparing SurveyMonkey and Zoho Survey should prioritize ease of use, customization, integrations, analytics and reporting, and pricing.

- **Ease of Use:** SurveyMonkey scores 9.2, Zoho Survey 8.9; 375 all-time mentions for SurveyMonkey.
- **Customization:** SurveyMonkey has 61 all-time mentions for customization and 62 for limited customization; Zoho Survey reviewers note limited design and advanced customization options in recent reviews.
- **Integrations:** SurveyMonkey has 53 all-time mentions for integrations; Zoho Survey is frequently cited for Zoho CRM (71 all-time mentions) and Zoho Analytics (8 all-time mentions).
- **Analytics and Reporting:** SurveyMonkey is praised for insights generation (59 all-time mentions), while Zoho Survey reviewers mention clear but sometimes basic reporting and analytics.
- **Pricing:** SurveyMonkey is often described as expensive (116 all-time mentions), while Zoho Survey is consistently cited for cost-effectiveness in recent reviews.



### What are the pros and cons of SurveyMonkey vs Zoho Survey?

SurveyMonkey's headline strength is ease of use, while Zoho Survey's is cost-effectiveness and integration with the Zoho ecosystem.

- **SurveyMonkey strengths:** Ease of Use (375 all-time mentions), Ease of Creation (171), Intuitive (120), Templates (88), Features (86), Customer Support (73), Customization (61), Insights Generation (59), Easy Integrations (56), Feedback Management (53).
- **SurveyMonkey trade-offs:** Expensive (116 all-time mentions), Limitations (91), Limited Customization (62), Restrictions (46), Poor Visualization (33), Expensive Features (32).
- **Zoho Survey strengths:** Cost-effective pricing and strong Zoho ecosystem integration are consistently cited in recent reviews, along with ease of use and quick setup.
- **Zoho Survey trade-offs:** Reviewers note limited advanced customization, basic analytics and reporting, and some design limitations in recent reviews.



### Is SurveyMonkey or Zoho Survey better for small businesses?

Zoho Survey is the better fit for small businesses, with reviewers consistently highlighting its affordability and integration with the Zoho ecosystem.

- **SurveyMonkey:** Largest segment is Small-Business; reviewers note ease of use but mention pricing as a concern for small teams.
- **Zoho Survey:** Largest segment is Small-Business; reviewers praise its budget-friendly plans and value for money for small organizations.



### Which Survey platform has better integrations?

Zoho Survey is favored for integrations, especially for organizations using Zoho CRM and Zoho Analytics.

- **SurveyMonkey:** Integrations are mentioned in 53 all-time reviews, with recent reviewers citing integration with Google Sheets and CRM tools.
- **Zoho Survey:** Zoho CRM integration is cited in 71 all-time reviews, and Zoho Analytics in 8; recent reviews highlight the value of these integrations for workflow automation and data syncing.



### How do SurveyMonkey and Zoho Survey compare on customer support?

SurveyMonkey and Zoho Survey are rated at parity for Quality of Support, both scoring 8.5, with reviewers describing similar support experiences.

- **SurveyMonkey:** Reviewers describe support as generally responsive and helpful, though some mention slow response times and technical limitations for complex integrations.
- **Zoho Survey:** Reviewers note helpful support, especially for paid users, and appreciate the onboarding experience, but some mention slow response times and limited self-help resources.



### Which is easier to implement, SurveyMonkey or Zoho Survey?

SurveyMonkey and Zoho Survey are rated at parity for Ease of Setup, with SurveyMonkey scoring 9.0 and Zoho Survey 8.8, and reviewers describing both as easy to implement.

- **SurveyMonkey:** Reviewers consistently describe the setup process as quick and straightforward, often completed in minutes, with a user-friendly onboarding flow.
- **Zoho Survey:** Reviewers highlight the drag-and-drop builder and easy onboarding, with many noting that setup requires minimal technical expertise and is fast for new users.



### Which product has better Surveys?

SurveyMonkey and Zoho Survey are both highly rated for Surveys, with SurveyMonkey leading in reviewer-cited strengths and mention counts.

- **SurveyMonkey:** Surveys are the most frequently mentioned feature, with 375 all-time mentions for ease of use, 171 for ease of creation, and 88 for templates; reviewers praise its intuitive interface and robust analytics.
- **Zoho Survey:** Surveys are consistently cited in recent reviews for ease of creation, cost-effectiveness, and integration with Zoho CRM, though reviewers note limited advanced customization and analytics.



| | SurveyMonkey | Zoho Survey | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 23,906 | 1,040 | 
| **Largest Market Segment** | Small-Business (36.7% of reviews) | Small-Business (50.6% of reviews) | 
| **Entry Level Price** | Contact Us | 0 | 

---
## Top Pros & Cons

### SurveyMonkey

Pros:
- Ease of Use (376 reviews)
- Ease of Creation (171 reviews)

Cons:
- Expensive (116 reviews)
- Limitations (91 reviews)

### Zoho Survey

Pros:
- Ease of Use (70 reviews)
- Ease of Creation (30 reviews)

Cons:
- Limited Customization (25 reviews)
- Survey Issues (15 reviews)

---
## Ratings Comparison
| Rating | SurveyMonkey | Zoho Survey | 
|---|---|---|
  | **Meets Requirements** | 9.0 (20969 reviews) | 8.9 (816 reviews) | 
  | **Ease of Use** | 9.2 (21108 reviews) | 8.9 (824 reviews) | 
  | **Ease of Setup** | 9.0 (8457 reviews) | 8.8 (429 reviews) | 
  | **Ease of Admin** | 8.9 (7835 reviews) | 8.7 (318 reviews) | 
  | **Quality of Support** | 8.5 (14847 reviews) | 8.5 (730 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (6871 reviews) | 8.7 (300 reviews) | 
  | **Product Direction (% positive)** | 7.7 (20448 reviews) | 8.9 (785 reviews) | 

---
## Pricing

### SurveyMonkey

#### Entry-Level Pricing

Plan: SurveyMonkey Enterprise

Price: Contact Us

Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.

Key Features:
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security

[Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing)

#### Free Trial

Yes

### Zoho Survey

#### Entry-Level Pricing

Plan: FREE

Price: 0

Key Features:
- Unlimited Surveys
- 10 Questions / Survey
- 100 Responses / Survey

[Browse all 4 editions](https://www.g2.com/products/zoho-survey/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | N/A | N/A |
| **Zoho Survey** | N/A | N/A |

#### Additional Functionality

| Feature | SurveyMonkey | Zoho Survey | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | 8.0/10 | 367 |
| **Zoho Survey** | N/A | N/A |

#### Feedback Management

| Feature | SurveyMonkey | Zoho Survey | 
|---|---|---|
| **Tagging** | 7.9 (162 reviews) | Not enough data | 
| **Segmentation** | 8.3 (164 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.3 (220 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | SurveyMonkey | Zoho Survey | 
|---|---|---|
| **Thematic Analysis** | 8.2 (157 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.0 (154 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 7.9 (152 reviews) | Not enough data | 

#### Feedback Sources

| Feature | SurveyMonkey | Zoho Survey | 
|---|---|---|
| **Online Reviews** | 8.2 (156 reviews) | Not enough data | 
| **Surveys** | 9.3 (304 reviews) | Not enough data | 
| **Social Media** | 7.8 (138 reviews) | Not enough data | 
| **Customer Service Channels** | 7.7 (136 reviews) | Not enough data | 

#### Generative AI

| Feature | SurveyMonkey | Zoho Survey | 
|---|---|---|
| **AI Text Generation** | 7.4 (146 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (89 reviews) | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | 8.3/10 | 1899 |
| **Zoho Survey** | 8.6/10 | 270 |

#### Survey Management

| Feature | SurveyMonkey | Zoho Survey | 
|---|---|---|
| **Survey Builder** | 9.1 (1605 reviews) | 9.2 (239 reviews) | 
| **Customizable Questions** | 8.9 (1487 reviews) | 9.1 (234 reviews) | 
| **Templates** | 8.6 (1372 reviews) | 8.7 (215 reviews) | 
| **Survey Distribution** | 8.9 (1469 reviews) | 8.9 (208 reviews) | 
| **Mobile Survey** | Not enough data | Not enough data | 
| **Site Intercept Survey** | Not enough data | Not enough data | 
| **Pulse Surveys** | Not enough data | Not enough data | 

#### Survey Customization

| Feature | SurveyMonkey | Zoho Survey | 
|---|---|---|
| **Question Branching** | 8.4 (1183 reviews) | 8.7 (194 reviews) | 
| **Branding** | 8.2 (1221 reviews) | 8.6 (200 reviews) | 
| **Multimedia Support** | 8.1 (1061 reviews) | 8.5 (185 reviews) | 
| **Multilingual Surveys** | 8.1 (904 reviews) | 8.5 (180 reviews) | 

#### Survey Insights

| Feature | SurveyMonkey | Zoho Survey | 
|---|---|---|
| **Reporting & Analytics** | 8.6 (1489 reviews) | 8.7 (219 reviews) | 
| **BI Tools Integration** | 8.0 (942 reviews) | 8.4 (186 reviews) | 
| **Data Exporting** | 8.5 (1291 reviews) | 8.8 (200 reviews) | 
| **Permissions** | 8.4 (1136 reviews) | 8.8 (183 reviews) | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Presentation Tools** | Not enough data | Not enough data | 
| **Data Analysis Tools** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 

#### Agentic AI - Survey

| Feature | SurveyMonkey | Zoho Survey | 
|---|---|---|
| **Adaptive Learning** | 7.6 (143 reviews) | 8.0 (44 reviews) | 
| **Proactive Assistance** | 7.7 (155 reviews) | 8.0 (45 reviews) | 
| **Decision Making** | 8.1 (153 reviews) | 8.3 (48 reviews) | 
| **Dynamic Content** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | SurveyMonkey | Zoho Survey | 
|---|---|---|
| **Single Sign On** | Not enough data | Not enough data | 
| **Phone Polling** | Not enough data | Not enough data | 
| **Online Polling** | Not enough data | Not enough data | 
| **Support Audio/Images/Video** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Question Library** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Word Clouds** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Interactive Content** | Not enough data | Not enough data | 
| **Q&A Management** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Cleansing** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Anonymous Feedback** | Not enough data | Not enough data | 
| **URL Customization** | Not enough data | Not enough data | 
| **Question Piping** | Not enough data | Not enough data | 
| **Offline Response Collection** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **NPS Survey Structure** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Response Validation** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Response Quotas** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Randomization** | Not enough data | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | 8.4/10 | 316 |
| **Zoho Survey** | N/A | N/A |

#### Customization

| Feature | SurveyMonkey | Zoho Survey | 
|---|---|---|
| **Custom Fields** | 8.8 (232 reviews) | Not enough data | 
| **Conditional Logic** | 8.4 (218 reviews) | Not enough data | 
| **Multi-page Forms** | 8.8 (227 reviews) | Not enough data | 
| **Design** | 8.5 (265 reviews) | Not enough data | 
| **Forms Creation & Design** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | SurveyMonkey | Zoho Survey | 
|---|---|---|
| **Embedded Forms** | 8.3 (171 reviews) | Not enough data | 
| **Offline Capability** | 7.8 (144 reviews) | Not enough data | 
| **Notifications** | 8.4 (209 reviews) | Not enough data | 
| **Payments** | 7.8 (144 reviews) | Not enough data | 
| **Mobile Forms** | 8.6 (207 reviews) | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | SurveyMonkey | Zoho Survey | 
|---|---|---|
| **Search/Filter** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Content Publishing Options** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 
| **Document Classification** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Data Capture and Transfer** | Not enough data | Not enough data | 
| **Autofill** | Not enough data | Not enough data | 
| **Multi-Channel Distribution** | Not enough data | Not enough data | 
| **Convert to PDF** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Media Library** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Full Text Search** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 

### Consumer Insights Platforms

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | 9.2/10 | 19 |
| **Zoho Survey** | N/A | N/A |

#### Survey Design - Consumer Insights Platforms

| Feature | SurveyMonkey | Zoho Survey | 
|---|---|---|
| **Multi-Use Methodologies** | Not enough data | Not enough data | 
| **Industry & Locale Adaptability** | Not enough data | Not enough data | 
| **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | 
| **Self-Serve Survey Builder** | 9.4 (8 reviews) | Not enough data | 
| **AI Smart Probes** | Not enough data | Not enough data | 
| **Question Branching** | Not enough data | Not enough data | 
| **Conditional Logic** | Not enough data | Not enough data | 

#### Audience Access - Consumer Insights Platforms

| Feature | SurveyMonkey | Zoho Survey | 
|---|---|---|
| **Flexible Audience Options** | Not enough data | Not enough data | 
| **Customer Data Upload** | Not enough data | Not enough data | 
| **Consumer Panels** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 

#### Data Collection - Consumer Insights Platforms

| Feature | SurveyMonkey | Zoho Survey | 
|---|---|---|
| **Rapid Research** | 9.0 (7 reviews) | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Mobile / Mixed Mode** | Not enough data | Not enough data | 

#### Analytics - Consumer Insights Platforms

| Feature | SurveyMonkey | Zoho Survey | 
|---|---|---|
| **AI-Powered Insights** | Not enough data | Not enough data | 
| **Qualitative Research Support** | 9.3 (5 reviews) | Not enough data | 
| **Benchmarking & Norms** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Collaboration - Consumer Insights Platforms

| Feature | SurveyMonkey | Zoho Survey | 
|---|---|---|
| **Dashboards & Embedded Integrations** | Not enough data | Not enough data | 
| **Embeddable Reports** | Not enough data | Not enough data | 
| **Shared Workspaces** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | SurveyMonkey | Zoho Survey | 
|---|---|---|
| **Customizable Questions** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Charting** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Face-to-Face** | Not enough data | Not enough data | 
| **Survey Sample Management** | Not enough data | Not enough data | 
| **Multi-Channel Distribution** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Offline Access** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Phone-Based** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Panel Management** | Not enough data | Not enough data | 
| **Question Library** | Not enough data | Not enough data | 
| **Paper-Based** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Statistical Analysis** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Survey Software](https://www.g2.com/categories/survey)

**Unique to SurveyMonkey (3):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)



---
## Reviewer Demographics

### By Company Size

| Segment | SurveyMonkey | Zoho Survey | 
|---|---|---|
| **Small-Business** | 36.7% | 50.6% | 
| **Mid-Market** | 34.2% | 32.4% | 
| **Enterprise** | 29.1% | 17.0% | 

### By Industry

#### SurveyMonkey

- **Education Management:** 8.4%
- **Hospital & Health Care:** 5.9%
- **Higher Education:** 5.8%
- **Marketing and Advertising:** 5.1%
- **Non-Profit Organization Management:** 4.9%
- **Information Technology and Services:** 4.9%
- **Computer Software:** 3.7%
- **Financial Services:** 3.2%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 53.5%

#### Zoho Survey

- **Information Technology and Services:** 10.3%
- **Education Management:** 6.2%
- **Marketing and Advertising:** 5.4%
- **Computer Software:** 5.1%
- **Financial Services:** 2.9%
- **Human Resources:** 2.6%
- **Telecommunications:** 2.5%
- **Hospitality:** 2.3%
- **Hospital & Health Care:** 2.0%
- **Market Research:** 1.9%
- **Other:** 58.7%

---
## Alternatives

### Alternatives to SurveyMonkey

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5576 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1051 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1014 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (957 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (475 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.4/5 stars (425 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (560 reviews)

### Alternatives to Zoho Survey

- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (957 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1014 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5576 reviews)
- [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1159 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (475 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (560 reviews)
- [Doodle](https://www.g2.com/products/doodle/reviews) — 4.4/5 stars (2070 reviews)

---
## Top Discussions

### SurveyMonkey

- Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes
  > **Top comment:** "Hello Ravish, 

We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..."
- Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote
  > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy."
- Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments
  > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs."
- Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes
  > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous.  This option is in the 'Collect Responses' section. "
- Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..."

### Zoho Survey

- Title: [What is Zoho Survey used for?](https://www.g2.com/discussions/what-is-zoho-survey-used-for) — 4 comments, 1 upvote
  > **Top comment:** "It helps create a survey page to gather opinions based on drag and drop method interface."
- Title: [How come sometimes Zoho Survey slow in loading?](https://www.g2.com/discussions/how-come-sometimes-zoho-survey-slow-in-loading) — 3 comments, 1 upvote
  > **Top comment:** "It may be the network issue. please contact your network operator. "
- Title: [Is Zoho survey legit?](https://www.g2.com/discussions/is-zoho-survey-legit) — 2 comments, 1 upvote
  > **Top comment:** "Zoho Survey is a versatile and user-friendly tool that can be used for various uses. There is a wide variety of questions available, each of which can be..."
- Title: [What is Zoho survey?](https://www.g2.com/discussions/what-is-zoho-survey) — 2 comments, 1 upvote
  > **Top comment:** "It is an online survey and questionnaire building software can be used or voting as well once integrated."
- Title: [his is very useful](https://www.g2.com/discussions/his-is-very-useful) — 2 comments, 1 upvote
  > **Top comment:** "How are things going "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/surveymonkey-vs-zoho-survey)