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Compare SurveyMonkey and Zoho Survey 
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At a Glance
Market Segments
Small-Business (36.3% of reviews)
Small-Business (51.0% of reviews)
Entry-Level Pricing
Contact Us
0
SurveyMonkey
Star Rating
(23,275)4.4 out of 5
Market Segments
Small-Business (36.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansZoho Survey
Star Rating
(947)4.4 out of 5
Market Segments
Small-Business (51.0% of reviews)
Pros & Cons
Entry-Level Pricing
0
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SurveyMonkey excels in ease of use with a score of 9.2, making it a favorite for those who prioritize a user-friendly interface. In contrast, Zoho Survey, while still strong at 8.9, is noted by reviewers as slightly less intuitive, particularly for new users.
- Reviewers mention that SurveyMonkey's survey builder is highly regarded, scoring 9.0, with features like customizable templates and a drag-and-drop interface. Zoho Survey's builder, scoring 9.1, is praised for its flexibility and variety of question types, but some users feel it lacks the same level of polish.
- Users on G2 highlight that SurveyMonkey offers robust reporting and analytics capabilities, scoring 8.6, which helps in deriving insights from survey data. Zoho Survey, with a score of 8.9, is also commended for its reporting features, but some users feel it could benefit from more advanced analytics options.
- Reviewers mention that both platforms support multilingual surveys, but Zoho Survey shines with a score of 8.5 compared to SurveyMonkey's 8.1. Users appreciate Zoho's ease in creating surveys in multiple languages, which is crucial for global outreach.
- Users report that SurveyMonkey's quality of support, scoring 8.6, is generally reliable, but some have experienced delays. Zoho Survey, with a score of 8.4, has received mixed reviews regarding support responsiveness, with some users wishing for quicker assistance.
- G2 users note that while both products have strong branching and skip logic features, SurveyMonkey scores 8.5 and Zoho Survey scores 8.7. Users appreciate Zoho's more advanced options for creating complex survey paths, which can enhance user experience.
Pricing
Entry-Level Pricing
SurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
Zoho Survey
FREE
0
- Unlimited Surveys
- 10 Questions / Survey
- 100 Responses / Survey
Free Trial
SurveyMonkey
Free Trial is available
Zoho Survey
Free Trial is available
Ratings
Meets Requirements
9.0
20,455
8.9
761
Ease of Use
9.2
20,567
8.9
766
Ease of Setup
9.0
7,906
8.7
369
Ease of Admin
8.9
7,584
8.7
313
Quality of Support
8.6
14,503
8.5
678
Has the product been a good partner in doing business?
8.8
6,633
8.7
295
Product Direction (% positive)
7.7
20,018
8.8
735
Features by Category
Feedback Management
7.7
146
Not enough data
8.0
143
Not enough data
8.1
144
Not enough data
Feedback Analysis
8.1
141
Not enough data
7.9
140
Not enough data
7.6
136
Not enough data
Feedback Sources
8.1
142
Not enough data
8.9
142
Not enough data
7.8
138
Not enough data
7.7
137
Not enough data
Generative AI
7.3
130
Not enough data
7.6
84
Not enough data
Survey Management
9.0
1370
9.1
196
8.9
1397
9.1
197
8.6
1318
8.6
188
8.8
1359
8.9
187
Survey Customization
8.5
1143
8.6
182
8.2
1177
8.6
188
8.1
1069
8.5
181
8.1
896
8.5
173
Survey Insights
8.6
1305
8.8
192
8.0
926
8.3
175
8.5
1239
8.8
187
8.4
1129
8.7
180
Agentic AI - Survey
7.6
144
7.9
38
7.7
143
7.7
38
8.0
146
8.1
37
Customization
8.6
205
Not enough data
8.3
189
Not enough data
8.7
210
Not enough data
8.6
217
Not enough data
Additional Functionality
8.3
171
Not enough data
7.7
150
Not enough data
8.3
194
Not enough data
7.8
149
Not enough data
8.6
199
Not enough data
Categories
Categories
Shared Categories
SurveyMonkey and Zoho Survey are categorized as Survey
Unique Categories
SurveyMonkey is categorized as Online Form Builder and Feedback Analytics
Zoho Survey has no unique categories
Reviews
Reviewers' Company Size
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Survey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Information Technology and Services
9.9%
Education Management
6.5%
Marketing and Advertising
5.4%
Computer Software
4.7%
Financial Services
3.1%
Other
70.4%
Alternatives
Discussions
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
TB
Yes, you can. Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
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