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Zoho Survey

By Zoho

4.4 out of 5 stars

How would you rate your experience with Zoho Survey?

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Zoho Survey Reviews & Product Details

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Pricing

Pricing provided by Zoho Survey.

FREE

0

PLUS

$20
per month

Zoho Survey Integrations

(8)
Integration information sourced from real user reviews.

Zoho Survey Media

Zoho Survey Demo - Drag-and-drop.jpg
Drag and Drop Builder
Zoho Survey Demo - Multiple-Ways.jpg
Collaborate in multiple ways
Zoho Survey Demo - Analyze-reports.jpg
Start analyzing your responses anywhere, anytime with the Zoho Survey app
Zoho Survey Demo - Purchase-Response.jpg
Purchase Responses from Panels
Zoho Survey Demo - Real-time.jpg
Real-time Advanced Reports
Zoho Survey Demo - Reach-Respondents.jpg
Reach Respondents Everywhere
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Zoho Survey Reviews (928)

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Reviews

Zoho Survey Reviews (928)

View 1 Video Reviews
4.4
929 reviews

Pros & Cons

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Karthik k.
KK
Sales Development Representative
Small-Business (50 or fewer emp.)
"Had an amazing ease of use and smooth experience"
What do you like best about Zoho Survey?

Zoho Survey is easy to use and makes it simple to create forms and surveys quickly. I like that it has good customization options for questions and logic, and the reports are clear and easy to understand. It also connects well with other Zoho apps, which helps keep all the data in one place. Review collected by and hosted on G2.com.

What do you dislike about Zoho Survey?

Sometimes the interface feels a bit dated, and a few advanced features take extra clicks to find. The design options for surveys could also be more modern, and the mobile preview doesn’t always match how the survey looks on an actual phone. Review collected by and hosted on G2.com.

Aattisho B.
AB
Project Coordinator
Mid-Market (51-1000 emp.)
"Powerful Survey Tool with Great Customization and Insights"
What do you like best about Zoho Survey?

I like Zoho Survey’s ease of use and flexibility the most. Creating surveys is intuitive, with a wide range of question types and customization options. The reporting and analytics tools are robust, allowing me to gain actionable insights quickly. I also appreciate its seamless integration with other Zoho products, which streamlines workflows significantly. Review collected by and hosted on G2.com.

What do you dislike about Zoho Survey?

While Zoho Survey is powerful, I’ve noticed that some advanced features can be a bit tricky to set up at first. The user interface, though intuitive for basic surveys, can feel slightly cluttered when managing complex surveys or large datasets. Additionally, reporting could benefit from more customization options for visualizations. Review collected by and hosted on G2.com.

RM
Marketing Manager
Mid-Market (51-1000 emp.)
"Great Tool for Survey data responses capturing and pushing to Zoho CRM"
What do you like best about Zoho Survey?

Trigger Response set up is the best. As we are able to send meeting links and other docs or follow up information to a respondent upon form completion.

Also, we have the option to integrate with Zoho sheet so real time data can be access by others to check for responses of participants. Google sheets integration is also a great option. Review collected by and hosted on G2.com.

What do you dislike about Zoho Survey?

Whatsapp and sms integration option should be available just as trigger email to send automated messages to respondents as a part of confirmation. Review collected by and hosted on G2.com.

santhosh p.
SP
"Great for Increasing Focus, Slight Setup Challenges"
What do you like best about Zoho Survey?

I appreciate how Zoho Survey helps in increasing my concentration levels and managing surveys efficiently. The service is quite cool and user-friendly, making it easy to cope with conducting surveys regularly. It's really a wonderful app, providing a good service for many users. Review collected by and hosted on G2.com.

What do you dislike about Zoho Survey?

I initially faced difficulties with the setup process, and I was a bit confused about how to use Zoho Survey from an end-user perspective. It took me some time to get accustomed to the system. Additionally, I did not fully understand the concept of integration with other tools, which indicates a gap in either functionality or guidance on how to use it effectively in conjunction with other software. Review collected by and hosted on G2.com.

Md H.
MH
Freelancer
Computer Software
Small-Business (50 or fewer emp.)
"Efficient Feedback Collection with Smooth Zoho Integration"
What do you like best about Zoho Survey?

I appreciate how Zoho Survey integrates seamlessly with Zoho CRM and the broader ecosystem, making feedback collection and analysis efficient. The platform saves me time by automating data organization, reduces errors, and supports better business decisions through easy linkage with customer records. The wide variety of question types and ready-made templates streamline survey creation considerably. The drag-and-drop interface is smooth and intuitive, making the setup process straightforward and beginner-friendly. The affordability, combined with smooth integration, makes it extremely cost-effective for my needs. Review collected by and hosted on G2.com.

What do you dislike about Zoho Survey?

I would like to see more customization options and a faster reporting interface in Zoho Survey. Despite finding it useful and relatable, the current limitations in customization flexibility and the speed of the reporting interface can sometimes hinder my workflow. Review collected by and hosted on G2.com.

Uday G.
UG
Founder
Small-Business (50 or fewer emp.)
"Easy-to-use, Adaptable, and Trustworthy Business Survey Instrument"
What do you like best about Zoho Survey?

With its ease of implementation, rapid setup, and smooth integration with websites & other Zoho apps, Zoho Survey is a standout tool for ease of use. Review collected by and hosted on G2.com.

What do you dislike about Zoho Survey?

Only premium plans offer some of the more sophisticated capabilities, such as greater response limits and thorough customisation, and the mobile survey design could use some refinement. Review collected by and hosted on G2.com.

MS
Customer Success Owner
Information Technology and Services
Small-Business (50 or fewer emp.)
"Great tool for building your own surveys/ business outcome surveys"
What do you like best about Zoho Survey?

Great platform to build your own surveys. It provides pre defined templates and questions as well which helps you to build your own survey quickly and at ease. Review collected by and hosted on G2.com.

What do you dislike about Zoho Survey?

Its trial is only for 7 days which is disappointing. If it can be increased to 30 days then it will be the best in order to evaluate the tool properly. Review collected by and hosted on G2.com.

suchit m.
SM
System Engineer
Information Technology and Services
Enterprise (> 1000 emp.)
"Reliable and Easy-to-Use Survey Tool."
What do you like best about Zoho Survey?

Zoho Survey offers a clean and intuitive interface that makes it easy to design surveys, even for beginners. The logic flow options, wide range of question types, and integration with other Zoho products and third-party tools are particularly helpful. The ability to customize branding and automate responses also adds great value. Review collected by and hosted on G2.com.

What do you dislike about Zoho Survey?

Some features like advanced analytics or multi-language support could be more robust. The free plan is limited in terms of responses and customization, which might not meet the needs of growing teams. Occasionally, the loading speed is slow when managing large surveys. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Mid-Market (51-1000 emp.)
"Good, but basisc survey tool, needs more polish and flexibility"
What do you like best about Zoho Survey?

Zoho Survey is straightforward to use and integrates well with other tools in the Zoho ecosystem (we use Zoho CRM mostly). Creating simple surveys is quick, and I like that is supports a variety of questions types, from multiple choice to matrix ratings. The response analytics dashboard is clean and provides a decent overview of participation trends and basic statistics. The customization options for survey appearance are also good for keeping branding consistent. Review collected by and hosted on G2.com.

What do you dislike about Zoho Survey?

The tool starts to show its limitations once you try to implement more advanced logic or questions flows. Conditional logic feels clunky and intuitive, especially when working with complex branching. Reporting options could be more flexible - exporting detailed reports isn't as smooth as it should be. Also, compared to competitors, the UI looks slightly dated. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Enterprise (> 1000 emp.)
"Simple, Reliable, and Effective Tool for Creating Online Surveys"
What do you like best about Zoho Survey?

I like how intuitive and user-friendly Zoho Survey is. The drag-and-drop interface, wide variety of question types, and customizable templates make survey creation quick and flexible. The analytics and reporting tools provide clear insights, and integration with other Zoho products and Google Sheets helps streamline workflows. It’s a great tool for collecting feedback and running research projects without technical complexity. Review collected by and hosted on G2.com.

What do you dislike about Zoho Survey?

While Zoho Survey is powerful, the interface can feel slightly limited in design customization, especially for branding-heavy surveys. Some advanced analytics options require higher-tier plans, and large surveys may load slowly at times. Customer support is generally good but could be more responsive during peak hours. Overall, the experience is positive, but a few enhancements in speed and flexibility would make it even better. Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by Zoho Survey.

FREE

0

PLUS

$20
per month

PRO

$25
per month
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Zoho Survey Features
Survey Builder
Question Types
Templates
Branching/Skip Logic
Branding
Multimedia Support
Reporting & Analytics
BI Tools Integration
Data Exporting
Adaptive Learning
Proactive Assistance
Decision Making