Zoho Survey Reviews & Product Details

I use Zoho Survey to get feedback from our current clients and prospects. I like it because it allows me to create quick surveys and gather real-time data and insights. It's easy to use, and I find it very convenient to share with external users. The transition to this tool was super quick and easy for us users because of its ease of use. Review collected by and hosted on G2.com.

Sometimes it can lag a bit when creating long surveys. Sometimes the autosave doesn't work, so I have lost a couple of drafts. It's not a big deal, but could be something to work on. Review collected by and hosted on G2.com.

The best thing I liked is the drag and drop survey builder approach with almost over 30+ questions. It is also super fast. Also is available in a free plan. Review collected by and hosted on G2.com.

I would say the UI - feels less modern. Integrations are limited to zoho ecosystem. Review collected by and hosted on G2.com.

I really appreciate that Zoho Survey is super easy to use, from creating surveys to analyzing them all in one place. It offers simple templates where I can decide the logic options, and its integration with Zoho CRM and Zoho Analytics makes generating actionable reports and dashboards seamless. I also like its good connectivity with other tools, which adds to its value. Review collected by and hosted on G2.com.

I wish it had better analytics and business intelligence capabilities on its own without needing to export data to Zoho Analytics. I would like to see stronger built-in dashboards, advanced segmentation, real-time insights alerts, and some predictive insights. Review collected by and hosted on G2.com.

The integration with the rest of the Zoho suite is a huge strength, as survey responses automatically feed into our CRM without the need for complex manipulations. I appreciate the incredible variety of question types available, from rating scales to sliders, which makes filling out the survey much less monotonous for the end user. The ability to easily translate surveys into multiple languages is an essential asset for our company, which works with clients all over Europe and the United States. Review collected by and hosted on G2.com.

The Zoho Survey mobile app could use a serious update, as editing a questionnaire on a smartphone is far from enjoyable when you're on the go.

Sometimes, the Zoho Survey administration interface can be a bit slow to load when handling surveys that exceed fifty questions with a lot of media. Review collected by and hosted on G2.com.

I like that Zoho Survey is a professional, business-focused survey tool that helps in collecting structured feedback rather than casual tools. It's especially strong for customer satisfaction, employee engagement, and search-based services. The survey creation process is straightforward and reliable, offering a wide range of question types like multiple choice, rating scales, matrix questions, and open-ended responses. One of its strongest features is logic and customization, including skip logic, conditional branching, and question piping, which allows surveys to adapt based on respondent answers, making it suitable for more advanced and meaningful data collections. I also appreciate its reliable and scalable performance, providing consistency, control, and value. Getting started was generally easy, thanks to a clear dashboard and well-structured interface, where even beginners can find where to add questions, set logic, or edit survey settings without too much confusion. The prebuilt templates for common surveys like customer feedback make setup faster. Review collected by and hosted on G2.com.

One of the main things that I think can be improved about Zoho Survey is the user interface. It should have a more intuitive logic builder and richer design templates. It could use more advanced analytics and dashboards. The distribution features could be improved, as well as slightly easier onboarding for beginners. Review collected by and hosted on G2.com.

I really enjoy the real-time analytics in Zoho Survey. It feels instant and practical, as I can see the charts and patterns shift right in front of me as people respond. There’s no waiting or exporting needed, just clear insights that I can act on immediately. It makes feedback feel alive and useful. Review collected by and hosted on G2.com.

Zoho Survey could use some improvements in a few areas. The pricing plans seem high, and it would be more attractive if there were options for mid-tier plans offering unlimited responses, native connectors, raw data exports, and priority support. The analytics exports could be richer, and it needs broader third-party connectors. The user interface could be smoother and more user-friendly, making it easier to navigate. Getting faster bulk responses would also be beneficial. The initial setup felt a bit complicated, so simplifying it would help new users. Review collected by and hosted on G2.com.

I really like Zoho Survey's reporting dashboard. It provides pretty solid insights and reports the analytics in charts, which helps in synthesizing information via graphics. Also, Zoho Survey is an easy way to create customized employee surveys and it takes only a few minutes since it's very intuitive. The platform provides question templates, and the integration with Google Sheets is also very helpful. The initial setup of Zoho Survey is pretty easy. Review collected by and hosted on G2.com.

There is limited design customization. Review collected by and hosted on G2.com.

easy to obtain surveys and also very fast to get updates. Review collected by and hosted on G2.com.

i think over time the UI UX is not that great. Review collected by and hosted on G2.com.

Easy to use and you and easily make a good survey review with this and also has a good interface which makes this tool efficient Review collected by and hosted on G2.com.

You can build many surveys from this but I can't see if we make any personal customisation Review collected by and hosted on G2.com.

Its ease of use, customization options, and seamless integration with other Zoho apps make creating and analyzing surveys very efficient. Review collected by and hosted on G2.com.

Limited advanced logic features, fewer design customization options, and reporting can feel less robust compared to more specialized survey tools. Review collected by and hosted on G2.com.