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Compare Wati and Zendesk for Customer Service 
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At a Glance
Market Segments
Small-Business (78.8% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
Contact Us
$19.00 1 user per month billed annually
Wati
Star Rating
(426)4.6 out of 5
Market Segments
Small-Business (78.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansZendesk for Customer Service
Star Rating
(6,662)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Wati excels in ease of use with a score of 9.2 compared to Zendesk Support Suite's 8.5. Reviewers mention that Wati's intuitive interface allows for quicker onboarding and less training time for staff.
- Reviewers mention that Wati has a higher score in ease of setup (9.0) versus Zendesk Support Suite (8.0). Users say that Wati's streamlined installation process makes it easier for small businesses to get started without extensive IT support.
- G2 users highlight that Wati's product direction is rated at 9.3, significantly higher than Zendesk's 7.9. Reviewers say that Wati consistently updates its features based on user feedback, ensuring that the software evolves to meet customer needs.
- Users on G2 report that Wati's integration capabilities score 8.7, while Zendesk's score is 8.4. Reviewers mention that Wati offers seamless connections with popular tools like WhatsApp, making it a preferred choice for businesses focused on messaging.
- Reviewers mention that Zendesk Support Suite shines in ticket management with a score of 9.0, compared to Wati's 8.5. Users say that Zendesk's robust ticketing system allows for better tracking and resolution of customer issues.
- Users report that Wati outperforms Zendesk in two-way messaging with a score of 9.1 versus Zendesk's 8.5. Reviewers say that Wati's two-way messaging feature enhances customer engagement, allowing for more interactive communication.
Pricing
Entry-Level Pricing
Wati
Growth
Contact Us
Send WhatsApp messages to thousands of users in one click to improve reach.
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Wati
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.9
339
8.6
5,118
Ease of Use
9.2
348
8.6
5,162
Ease of Setup
8.9
310
8.0
3,186
Ease of Admin
9.1
261
8.2
3,073
Quality of Support
8.6
333
8.4
4,796
Has the product been a good partner in doing business?
9.1
257
8.4
2,999
Product Direction (% positive)
9.3
321
8.0
4,771
Features by Category
Ticket and Case Management
Not enough data
8.8
2552
|
Verified
Not enough data
8.7
2567
|
Verified
Not enough data
8.5
2492
|
Verified
Not enough data
8.4
2337
|
Verified
Not enough data
8.2
1921
|
Verified
Not enough data
8.4
2398
|
Verified
Not enough data
8.6
2386
|
Verified
Not enough data
8.3
1853
|
Verified
Generative AI
Not enough data
7.6
384
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
245
Not enough data
7.9
245
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2060
|
Verified
Not enough data
8.8
2310
|
Verified
Not enough data
8.4
1724
|
Verified
Not enough data
8.0
1428
|
Verified
Not enough data
8.0
1313
|
Verified
Platform
Not enough data
7.8
1387
|
Verified
Not enough data
8.0
1777
|
Verified
Not enough data
8.3
1947
|
Verified
Not enough data
8.2
1739
|
Verified
Not enough data
7.9
2339
|
Verified
Not enough data
8.0
2407
|
Verified
Channels
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Design
8.7
152
Not enough data
7.9
152
Not enough data
8.6
164
Not enough data
8.4
152
Not enough data
8.7
154
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Functionality
8.7
125
Not enough data
8.6
115
Not enough data
8.5
112
Not enough data
Support
8.6
119
Not enough data
8.3
114
Not enough data
8.7
122
Not enough data
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
8.6
169
8.1
468
8.8
167
8.1
465
8.7
165
8.3
449
8.6
160
8.1
448
8.5
154
8.2
356
Platform
8.7
163
8.6
471
8.8
137
8.3
468
8.4
160
8.3
463
8.0
159
8.2
464
Feature Not Available
Feature Not Available
8.7
150
Feature Not Available
8.6
151
8.4
454
Generative AI
7.3
96
8.2
113
Feature Not Available
8.2
112
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
7.4
44
7.6
78
Feature Not Available
9.1
171
7.1
46
8.3
94
9.1
66
8.5
101
Administration
9.2
65
8.2
108
9.0
63
8.9
156
8.4
59
8.3
111
8.7
66
8.4
144
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
207
Not enough data
Feature Not Available
Communication
Not enough data
8.6
950
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
720
Not enough data
8.5
737
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1777
|
Verified
Not enough data
8.5
849
|
Verified
Not enough data
8.1
650
Not enough data
8.5
898
Not enough data
8.6
824
|
Verified
Not enough data
8.3
848
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1499
Not enough data
8.5
1436
Not enough data
8.0
1024
Not enough data
7.7
648
Not enough data
8.0
780
Self-Service Platform
Not enough data
8.2
828
Not enough data
8.2
841
Not enough data
7.7
658
Not enough data
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Feature Not Available
7.4(won by default)
77
Feature Not Available
7.5(won by default)
78
Process
8.3
55
8.4(won by 0.1)
564
8.5
56
9.1(won by 0.6)
741
8.5
54
8.9(won by 0.4)
689
Channels
Feature Not Available
9.0(won by default)
740
8.4(tied score)
56
8.4(tied score)
586
8.6
58
8.7(won by 0.1)
563
7.7
50
8.2(won by 0.5)
485
8.5(won by 0.2)
51
8.3
421
Insight
8.0
49
8.2(won by 0.2)
539
Feature Not Available
8.3(won by default)
648
Feature Not Available
8.5(won by default)
562
Feature Not Available
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
WhatsApp Messaging - WhatsApp Marketing
9.1
85
Not enough data
9.3
85
Not enough data
9.2
85
Not enough data
9.0
85
Not enough data
9.1
85
Not enough data
9.2
84
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
8.9
82
Not enough data
9.1
79
Not enough data
8.6
77
Not enough data
8.8
78
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Wati and Zendesk for Customer Service are categorized as Chatbots, Proactive Notification, and Social Customer Service
Unique Categories
Wati is categorized as Communication Platform as a Service (CPaaS), Customer Communications Management, and WhatsApp Marketing
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Live Chat, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Self-Service, Customer Service Automation, and Digital Customer Service Platforms
Reviews
Reviewers' Company Size
Wati
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
10.5%
Information Technology and Services
7.2%
Retail
6.7%
Marketing and Advertising
6.0%
Health, Wellness and Fitness
6.0%
Other
63.6%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
Can i send custom pdf by template by providing custom link tomy customer?
2 Comments
JD
Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF...Read more
What is WATI used for?
2 Comments
PP
Wati is WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their...Read more
Can we know from which website we recieved the chat on whatsapp
1 Comment
JD
Our chat widget allows you to add a page title as default message when users land from a specific website.
If users allow the default message to be sent,...Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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