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# Wati vs Zendesk for Customer Service Comparison - What are their main differences?

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WatiZendesk for Customer Service[+ Add Product](#)

Pricing

**Wati**
Free Trial

**$59.00** flat\_rate Per Month · Growth

**$119.00** flat\_rate Per Month · Pro - Monthly

**$279.00** · Business - Monthly

**Zendesk for Customer Service**
Free Trial

**$50.00** per\_user Per Month · Advanced AI

**Pricing Insights**
from reviews

Perceived Cost

**Wati**
$$$$$

**Zendesk for Customer Service**
$$$$$

Average Discount

**Wati**
8%

**Zendesk for Customer Service**
10%2% more

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**Wati** 6 months
Based on 100 responses

**Zendesk for Customer Service** 6 months
Based on 100 responses

Return on Investment

**Wati** 6 months
Based on 100 responses

**Zendesk for Customer Service** 6 months
Based on 100 responses

 ![Wati](https://images.g2crowd.com/uploads/product/hd_favicon/1e61e7f92ca8c086d788d836910a4dff/wati.svg "Wati")

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

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**Pros & Cons**
from reviews

**Wati**
[
Ease of Use (102)
](https://www.g2.com/products/wati/reviews?filters%5Bsentiment_snippet%5D=1841817&qs=pros-and-cons#reviews)[
Automation (71)
](https://www.g2.com/products/wati/reviews?filters%5Bsentiment_snippet%5D=1840381&qs=pros-and-cons#reviews)[
Expensive (39)
](https://www.g2.com/products/wati/reviews?filters%5Bsentiment_snippet%5D=1840777&qs=pros-and-cons#reviews)[
Cost (32)
](https://www.g2.com/products/wati/reviews?filters%5Bsentiment_snippet%5D=1836552&qs=pros-and-cons#reviews)

**Zendesk for Customer Service**
[
Intuitive Interface (352)
](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=2522451&qs=pros-and-cons#reviews)[
Efficient Ticket Management (217)
](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=2523093&qs=pros-and-cons#reviews)[
Expensive As Teams Grow (126)
](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=2523978&qs=pros-and-cons#reviews)[
Steep Learning Curve (109)
](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=1640974&qs=pros-and-cons#reviews)

Integrations

**Wati**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image")

ActiveCampaign

](https://www.g2.com/products/activecampaign/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_22d045bcbe7e89b774567153a9fabed3/aitrillion-com-aitrillion.png "Product Avatar Image")

AiTrillion

](https://www.g2.com/products/aitrillion-com-aitrillion/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cc105d919bde2943d6e4c0040e054480/wati-astra-by-wati.png "Product Avatar Image")

Astra by Wati

](https://www.g2.com/products/wati-astra-by-wati/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_03f8d2757ccca353d8c2fd621675709f/bitrix24.png "Product Avatar Image")

Bitrix24

](https://www.g2.com/products/bitrix24/reviews)[
View all
](https://www.g2.com/products/wati/integrations)

**Zendesk for Customer Service**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_134c91bb90489a69dad41d269f19787f/8x8-work.png "Product Avatar Image")

8x8 Work

](https://www.g2.com/products/8x8-work/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dad63cb7954c989da3523a03418e408b/ada-support-inc-ada.png "Product Avatar Image")

Ada

](https://www.g2.com/products/ada-support-inc-ada/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7c291b02b4321fd24c2a3e962323b51/adapt-ideations.jpg "Product Avatar Image")

Adapt Ideations

](https://www.g2.com/products/adapt-ideations/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image")

Aircall

](https://www.g2.com/products/aircall/reviews)[
View all
](https://www.g2.com/products/zendesk-for-customer-service/integrations)

Screenshots

**Wati**
 ![Wati screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1806107/G2-Features-Tiktok-_1_.jpg)

**Zendesk for Customer Service**
 ![Zendesk for Customer Service screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/118635/9.2-Agent-wraps-up-the-conversation--_5_.png)

**Ratings**
from reviews

Meets Requirements

**Wati**

**8.9** /10

Based on 390 responses

**Zendesk for Customer Service**

**8.6** /10

Based on 5,265 responses

Ease of Use

**Wati**

**9.1** /10

Based on 403 responses

**Zendesk for Customer Service**

**8.5** /10

Based on 5,550 responses

Ease of Setup

**Wati**

**8.9** /10

Based on 366 responses

**Zendesk for Customer Service**

**8.0** /10

Based on 3,400 responses

Ease of Admin

**Wati**

**9.1** /10

Based on 309 responses

**Zendesk for Customer Service**

**8.2** /10

Based on 3,193 responses

Quality of Support

**Wati**

**8.5** /10

Based on 380 responses

**Zendesk for Customer Service**

**8.4** /10

Based on 5,094 responses

Has the product been a good partner in doing business?

**Wati**

**9.0** /10

Based on 304 responses

**Zendesk for Customer Service**

**8.4** /10

Based on 3,116 responses

Product Direction (% positive)

**Wati**

**9.3** /10

Based on 365 responses

**Zendesk for Customer Service**

**8.0** /10

Based on 4,910 responses

**Features**
ratings from reviews

Chatbots

**8.5** /10

Based on 196 responses

**8.2** /10

Based on 614 responses

Conversational Support

**8.3** /10

Based on 69 responses

**8.1** /10

Based on 1,099 responses

Proactive Notification

**8.4** /10

Based on 83 responses

**8.4** /10

Based on 198 responses

Uncover more feature rated insights from real users to improve your shopping experience.

See it for free

Social Customer Service

**8.3** /10

Based on 71 responses

**8.4** /10

Based on 843 responses

Communication Platform as a Service (CPaaS)

**8.6** /10

Based on 168 responses

Not enough data

AI Customer Support Agents

Not enough data

**8.3** /10

Based on 119 responses

Help Desk

Not enough data

**8.6** /10

Based on 3,880 responses

Customer Communications Management

**8.5** /10

Based on 187 responses

Not enough data

Complaint Management

Not enough data

**8.2** /10

Based on 897 responses

Shared Inbox

Not enough data

**8.1** /10

Based on 425 responses

Customer Service Automation

Not enough data

**7.9** /10

Based on 121 responses

Live Chat

Not enough data

**8.3** /10

Based on 2,706 responses

Customer Self-Service

Not enough data

**8.2** /10

Based on 1,799 responses

Digital Customer Service Platforms

Not enough data

**8.1** /10

Based on 80 responses

WhatsApp Marketing

**9.1** /10

Based on 117 responses

Not enough data

Workforce Management

Not enough data

**8.7** /10

Based on 28 responses

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
76.6%

Mid-Market(51-1000 emp.)
21.5%

Enterprise(\> 1000 emp.)
1.9%

Small-Business(50 or fewer emp.)
76.6%

Mid-Market(51-1000 emp.)
21.5%

Enterprise(\> 1000 emp.)
1.9%

Small-Business(50 or fewer emp.)
40.7%

Mid-Market(51-1000 emp.)
45.9%

Enterprise(\> 1000 emp.)
13.3%

Small-Business(50 or fewer emp.)
40.7%

Mid-Market(51-1000 emp.)
45.9%

Enterprise(\> 1000 emp.)
13.3%

**Reviewers' Industry**

[![Wati](https://images.g2crowd.com/uploads/product/hd_favicon/1e61e7f92ca8c086d788d836910a4dff/wati.svg "Wati")](https://www.g2.com/products/wati/reviews)
Wati

Education Management
10.3%

Information Technology and Services
7.3%

Retail
5.9%

Marketing and Advertising
5.7%

Health, Wellness and Fitness
5.5%

Other
65.3%

[![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")](https://www.g2.com/products/zendesk-for-customer-service/reviews)
Zendesk for Customer Service

Computer Software
14.1%

Information Technology and Services
12.6%

Financial Services
5.9%

Retail
5.1%

Consumer Services
4.4%

Other
58.0%

Alternatives

**Wati Alternatives**

 ![Gallabox](https://images.g2crowd.com/uploads/product/hd_favicon/8bb8e6a9a72f3b9fa88dd3e5aaaa2fed/gallabox.svg "Gallabox")

[
Gallabox
](/products/gallabox/reviews)

 ![SleekFlow](https://images.g2crowd.com/uploads/product/hd_favicon/fb29baaffde857283e06632884ed1aa4/sleekflow.svg "SleekFlow")

[
SleekFlow
](/products/sleekflow/reviews)

 ![respond.io](https://images.g2crowd.com/uploads/product/hd_favicon/efbf9b9ef7793c2f2cdcd51e4ff15a58/respond-io.svg "respond.io")

[
respond.io
](/products/respond-io/reviews)

 ![Twilio](https://images.g2crowd.com/uploads/product/hd_favicon/1487565692/twilio.svg "Twilio")

[
Twilio
](/products/twilio/reviews)

**Zendesk for Customer Service Alternatives**

 ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail")

[
Hiver in Gmail
](/products/hiver-in-gmail/reviews)

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

[
Freshdesk
](/products/freshdesk/reviews)

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

 ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front")

[
Front
](/products/front/reviews)