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At a Glance
Market Segments
Small-Business (79.6% of reviews)
Small-Business (90.7% of reviews)
Entry-Level Pricing
€0.00
Free Per Month
Lime Connect (formerly Userlike)
Star Rating
(453)4.4 out of 5
Market Segments
Small-Business (79.6% of reviews)
Pros & Cons
Entry-Level Pricing
€0.00
Browse all 4 pricing plansTidio
Star Rating
(1,851)4.7 out of 5
Market Segments
Small-Business (90.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Userlike excels in its ticket creation user experience with a score of 8.8, while Tidio's ticket creation experience is not as highly rated, indicating that Userlike may provide a more intuitive interface for managing support tickets.
- Reviewers mention that Tidio shines in live chat functionality, scoring 9.6 compared to Userlike's 8.5, suggesting that Tidio offers a more robust and user-friendly live chat experience, which is crucial for real-time customer engagement.
- G2 users highlight Tidio's superior customization interface, scoring 9.2 against Userlike's 8.2, indicating that Tidio allows for more tailored user experiences and branding options, which can be essential for businesses looking to maintain a unique identity.
- Users on G2 report that Tidio's multi-channel coverage is more comprehensive, particularly in social media and SMS, with scores of 8.8 and 8.5 respectively, while Userlike's scores are lower, suggesting that Tidio may better support businesses that engage customers across various platforms.
- Reviewers mention that Tidio's automation features, particularly in response automation, are rated higher at 9.0 compared to Userlike's 8.9, indicating that Tidio may provide more effective tools for automating customer interactions, which can enhance efficiency.
- Users say that Tidio's overall ease of use is rated higher at 9.4 compared to Userlike's 8.7, suggesting that Tidio may be more accessible for new users or those without extensive technical knowledge, making it a better choice for small businesses looking for straightforward solutions.
Pricing
Entry-Level Pricing
Lime Connect (formerly Userlike)
Free
€0.00
Simple chat setup for your website.
- 1 Widget
- 1 Seat
- All the core features:
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Lime Connect (formerly Userlike)
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
8.5
347
9.1
1,300
Ease of Use
8.7
348
9.3
1,318
Ease of Setup
8.8
261
9.2
1,058
Ease of Admin
8.5
266
9.2
946
Quality of Support
8.6
285
9.2
1,134
Has the product been a good partner in doing business?
8.6
235
9.2
896
Product Direction (% positive)
8.9
328
9.2
1,168
Features by Category
Ticket and Case Management
Not enough data
8.5
83
Not enough data
8.4
81
Not enough data
8.4
87
Not enough data
8.6
88
Not enough data
7.9
71
Not enough data
8.6
80
Not enough data
8.2
75
Not enough data
8.4
75
Generative AI
Not enough data
7.2
46
Not enough data
6.9
44
Agentic AI - Help Desk
Not enough data
7.0
15
Not enough data
7.1
15
Not enough data
7.0
15
Communication Channels
Not enough data
8.7
80
Not enough data
8.7
78
Not enough data
9.2
87
Not enough data
8.0
73
Not enough data
7.2
68
Platform
Not enough data
8.8
104
8.2
112
|
Verified
8.9
717
|
Verified
Not enough data
9.0
108
Not enough data
8.7
110
Not enough data
8.1
93
Not enough data
8.8
106
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
8.0
101
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
101
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
99
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Feature Not Available
8.5
85
7.2
9
8.3
87
8.5
17
|
Verified
9.2
86
8.2
15
8.8
84
Channels
8.1
6
8.2
83
8.3
17
|
Verified
9.0
83
7.5
6
8.0
79
Feature Not Available
7.7
75
6.7
7
7.9
79
Customers
Feature Not Available
8.6
81
7.4
13
|
Verified
8.5
82
7.6
12
|
Verified
8.8
80
8.1
13
|
Verified
8.8
81
Feature Not Available
8.8
81
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.0
57
Not enough data
8.1
56
Not enough data
Feature Not Available
Design
Not enough data
8.4
55
Not enough data
7.6
56
Not enough data
8.0
56
Not enough data
8.2
55
Not enough data
8.2
55
Generative AI
Not enough data
7.7
37
Not enough data
7.6
36
Responses
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
8.2
17
8.7
495
8.1
16
8.8
487
8.3
16
8.8
486
8.2
16
8.7
470
Feature Not Available
8.7
427
Platform
8.8
18
9.3
505
8.3
17
8.8
456
8.2
16
8.7
456
8.2
16
8.7
452
Feature Not Available
8.3
352
8.0
16
8.7
404
7.9
18
8.9
467
Generative AI
Not enough data
8.0
128
Not enough data
8.1
125
Conversational Platform
Feature Not Available
8.4
124
7.8
25
8.1
117
Feature Not Available
8.1
118
8.0
17
8.4
120
Support Automation
7.9
28
8.4
113
Feature Not Available
8.3
110
8.0
26
8.5
110
7.8
15
8.4
115
Generative AI
7.7
5
8.1
70
7.3
5
8.1
69
Customer Support
Not enough data
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Automation
Not enough data
8.3
21
Not enough data
8.1
20
Not enough data
8.3
20
Artificial Intelligence
Not enough data
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Generative AI
Not enough data
7.7
81
Not enough data
7.4
79
Not enough data
7.2
80
Communication
8.6
120
|
Verified
9.3
747
|
Verified
8.2
124
|
Verified
9.1
751
|
Verified
8.2
57
8.5
540
Feature Not Available
9.1
648
|
Verified
8.5
35
|
Verified
8.5
482
|
Verified
Internal Use
8.2
112
|
Verified
8.9
717
|
Verified
8.3
94
|
Verified
9.0
615
|
Verified
8.1
84
|
Verified
8.8
608
|
Verified
8.3
89
|
Verified
8.6
583
|
Verified
8.2
88
|
Verified
8.8
566
|
Verified
8.2
92
|
Verified
8.7
593
|
Verified
Generative AI
Not enough data
8.1
54
Self-Service Experience
Not enough data
8.7
89
Not enough data
8.8
81
Not enough data
8.7
26
Not enough data
8.8
87
Not enough data
8.9
88
Self-Service Platform
Not enough data
8.7
90
Not enough data
9.0
94
Not enough data
8.8
88
Not enough data
8.8
90
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
26
Not enough data
7.9(won by default)
26
Process
Feature Not Available
8.2(won by default)
46
Feature Not Available
8.5(won by default)
48
8.1
13
8.4(won by 0.3)
43
Channels
Feature Not Available
8.9(won by default)
49
7.3
14
8.9(won by 1.6)
50
8.6
27
9.4(won by 0.8)
51
8.6(won by 0.5)
7
8.1
43
8.3
20
8.6(won by 0.3)
43
Insight
7.9
14
8.5(won by 0.6)
42
7.7
16
8.3(won by 0.6)
46
Feature Not Available
9.1(won by default)
51
Feature Not Available
9.2(won by default)
41
Generative AI
Not enough data
5.2
7
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.5
43
Not enough data
8.3
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.5
42
Not enough data
8.5
42
Not enough data
8.7
42
Not enough data
8.7
42
Automation
Not enough data
8.6
45
Not enough data
8.6
44
Not enough data
8.4
45
Autonomy
Not enough data
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Lime Connect (formerly Userlike) and Tidio are categorized as Conversational Support, Conversational Marketing, Chatbots, Social Customer Service, and Live Chat
Unique Categories
Lime Connect (formerly Userlike) is categorized as WhatsApp Marketing
Reviews
Reviewers' Company Size
Lime Connect (formerly Userlike)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
7.7%
Marketing and Advertising
7.5%
Information Technology and Services
7.5%
Internet
6.6%
Leisure, Travel & Tourism
3.4%
Other
67.3%
Retail
8.2%
Marketing and Advertising
7.2%
Computer Software
5.5%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.1%
Other
69.8%
Alternatives
Discussions
Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..
1 Comment
PV
Hi Sezare,
Thanks for reaching out!
To move the chat button, you can use the position and offset function in the widget editor. You can enter the...Read more
Can the response time be improved between the request and the receipt of the notification?
1 Comment
PV
Hello Samuel,
The time between receiving the request and receiving the notification is influenced by various factors, such as the Internet connection and...Read more
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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