1. [Home](https://www.g2.com/) 2. ... 3. [Live Chat Software](https://www.g2.com/categories/live-chat) 4. [Lime Connect (formerly Userlike) Discussions](https://www.g2.com/products/lime-connect-formerly-userlike/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_77f8fdb75887468ff2c0ed6b86623634/lime-connect-formerly-userlike.png "Product Avatar Image") ](/products/lime-connect-formerly-userlike/reviews) [ Lime Connect (formerly Userlike) ](/products/lime-connect-formerly-userlike/reviews) (453)4.4/5 is Germany's leading AI-Agent platform for customer communication. AI Agents automate complete service processes, integrated into your existing systems and developed in Germany for maximum security. All customer messages from website chat, WhatsApp, Facebook Messenger, Instagram, Telegram, email, and more are centralized in Lime Connect's Message Center. AI Agents resolve recurring requests end-to-end, while professional service features such as voice messages, live translations, intelligent routing, and browser-based video calls with screen sharing support teams when human expertise is needed. The mobile app ensures that customer interactions can be managed anytime, anywhere. Connect AI takes your customer service to the next level. Deploy autonomous AI Agents that handle up to 70% of interactions independently, automate workflows, and update integrated systems such as your CRM or commerce platform. With our visual no-code Workflow Builder, you can structure and automate business processes efficiently—defining triggers, conditions, and actions via drag and drop, without any programming knowledge. In combination with Connect AI, workflows can be enhanced with intelligent decision logic, enabling faster responses while reducing manual work. The AI Copilot supports your service team by summarizing conversations, suggesting responses, and providing relevant knowledge in real time. Both features improve efficiency, reduce costs, and maintain high-quality customer interactions. Lime Connect also provides tools for lead generation and follow-up, including a modern website messenger and WhatsApp Campaigns for direct, personalized communication with customers. Existing chatbots can be integrated via the chatbot API to extend your AI capabilities. Since Lime Connect was founded over 10 years ago, data protection has always been a top priority. All data is stored securely on German servers making Lime Connect a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Lime Connect guarantees data protection and security for your customers, your employees and your company as a whole. Lime Connect is suitable for all company sizes because the software is flexible and adapts to your needs and goals. Small and medium-sized companies, as well as large corporations such as Toyota and Hermes, already rely on Lime Connect. Show More * * * ### 58.0 Nps Score Already have Lime Connect (formerly Userlike)? ### All Lime Connect (formerly Userlike) Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 2 years ago More Options - [ # What is Userlike used for? ](/discussions/what-is-userlike-used-for) What is Userlike used for? [ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) [ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Lime+Connect+%28formerly+Userlike%29+questions+and+get+answers+from+expert+users+in+our+Lime+Connect+%28formerly+Userlike%29+Discussions+section.&title=Lime+Connect+%28formerly+Userlike%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flime-connect-formerly-userlike%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Lime+Connect+%28formerly+Userlike%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flime-connect-formerly-userlike%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flime-connect-formerly-userlike%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Lime+Connect+%28formerly+Userlike%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flime-connect-formerly-userlike%2Fdiscuss%0aAsk+Lime+Connect+%28formerly+Userlike%29+questions+and+get+answers+from+expert+users+in+our+Lime+Connect+%28formerly+Userlike%29+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Lime+Connect+%28formerly+Userlike%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flime-connect-formerly-userlike%2Fdiscuss%0aAsk+Lime+Connect+%28formerly+Userlike%29+questions+and+get+answers+from+expert+users+in+our+Lime+Connect+%28formerly+Userlike%29+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") SM Loading... [Sophie M.](https://www.g2.com/users/f8e00175-3c3f-4bc9-9e90-a7d805cd45aa "Sophie M.") • over 4 years ago Marketingmanager More Options - [ # extension trial ](/discussions/extension-trial) Could you please extend our trial? Thank you! [ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software) [ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) Show More * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Lime+Connect+%28formerly+Userlike%29+questions+and+get+answers+from+expert+users+in+our+Lime+Connect+%28formerly+Userlike%29+Discussions+section.&title=Lime+Connect+%28formerly+Userlike%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flime-connect-formerly-userlike%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Lime+Connect+%28formerly+Userlike%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flime-connect-formerly-userlike%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flime-connect-formerly-userlike%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Lime+Connect+%28formerly+Userlike%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flime-connect-formerly-userlike%2Fdiscuss%0aAsk+Lime+Connect+%28formerly+Userlike%29+questions+and+get+answers+from+expert+users+in+our+Lime+Connect+%28formerly+Userlike%29+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Lime+Connect+%28formerly+Userlike%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flime-connect-formerly-userlike%2Fdiscuss%0aAsk+Lime+Connect+%28formerly+Userlike%29+questions+and+get+answers+from+expert+users+in+our+Lime+Connect+%28formerly+Userlike%29+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Sezare Freta M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sezare Freta M.") SM Loading... [Sezare Freta M.](https://www.g2.com/users/108fb90e-99c0-4e45-a086-aa941330932a "Sezare Freta M.") • almost 6 years ago Still Studying, But I am very available for Volunteering. More Options - [ # Hoow can i use the link in my buttons? I need to shift it elsewhere on my website.. ](/discussions/31140-hoow-can-i-use-the-link-in-my-buttons-i-need-to-shift-it-elsewhere-on-my-website) It looks good at the right corner of the website, but i still need to move it around. i think the position may matter on my website... [ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software) [ Conversational Customer Engagement Software ](https://www.g2.com/tags/conversational-customer-engagement-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Lime+Connect+%28formerly+Userlike%29+questions+and+get+answers+from+expert+users+in+our+Lime+Connect+%28formerly+Userlike%29+Discussions+section.&title=Lime+Connect+%28formerly+Userlike%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flime-connect-formerly-userlike%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Lime+Connect+%28formerly+Userlike%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flime-connect-formerly-userlike%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flime-connect-formerly-userlike%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Lime+Connect+%28formerly+Userlike%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flime-connect-formerly-userlike%2Fdiscuss%0aAsk+Lime+Connect+%28formerly+Userlike%29+questions+and+get+answers+from+expert+users+in+our+Lime+Connect+%28formerly+Userlike%29+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Lime+Connect+%28formerly+Userlike%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flime-connect-formerly-userlike%2Fdiscuss%0aAsk+Lime+Connect+%28formerly+Userlike%29+questions+and+get+answers+from+expert+users+in+our+Lime+Connect+%28formerly+Userlike%29+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![ENDI C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ENDI C.") EC Loading... [ENDI C.](https://www.g2.com/users/3fbf0368-f4bd-46b3-b320-0da4aa0ec250 "ENDI C.") • almost 5 years ago Executive More Options - [ # Can I have a step by step reveiw of my chat bot advance? I guess I'm almost complete ](/discussions/can-i-have-a-step-by-step-reveiw-of-my-chat-bot-advance-i-guess-i-m-almost-complete) I didn't finished the configuration and at this point i'm not sure of what to do to finish the process [ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software) [ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Lime+Connect+%28formerly+Userlike%29+questions+and+get+answers+from+expert+users+in+our+Lime+Connect+%28formerly+Userlike%29+Discussions+section.&title=Lime+Connect+%28formerly+Userlike%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flime-connect-formerly-userlike%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Lime+Connect+%28formerly+Userlike%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flime-connect-formerly-userlike%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flime-connect-formerly-userlike%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Lime+Connect+%28formerly+Userlike%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flime-connect-formerly-userlike%2Fdiscuss%0aAsk+Lime+Connect+%28formerly+Userlike%29+questions+and+get+answers+from+expert+users+in+our+Lime+Connect+%28formerly+Userlike%29+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Lime+Connect+%28formerly+Userlike%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flime-connect-formerly-userlike%2Fdiscuss%0aAsk+Lime+Connect+%28formerly+Userlike%29+questions+and+get+answers+from+expert+users+in+our+Lime+Connect+%28formerly+Userlike%29+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") SM Loading... [samuel m.](https://www.g2.com/users/1704f654-5cbe-44b1-8adc-cfa8bfda59d5 "samuel m.") • about 6 years ago Solutions It Télécom More Options - [ # Can the response time be improved between the request and the receipt of the notification? ](/discussions/28245-le-temps-de-reponse-peut-il-etre-ameliore-entre-la-demande-et-la-reception-de-la-notification) Everything is said in the question [ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software) [ Conversational Customer Engagement Software ](https://www.g2.com/tags/conversational-customer-engagement-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Lime+Connect+%28formerly+Userlike%29+questions+and+get+answers+from+expert+users+in+our+Lime+Connect+%28formerly+Userlike%29+Discussions+section.&title=Lime+Connect+%28formerly+Userlike%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flime-connect-formerly-userlike%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Lime+Connect+%28formerly+Userlike%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flime-connect-formerly-userlike%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flime-connect-formerly-userlike%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Lime+Connect+%28formerly+Userlike%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flime-connect-formerly-userlike%2Fdiscuss%0aAsk+Lime+Connect+%28formerly+Userlike%29+questions+and+get+answers+from+expert+users+in+our+Lime+Connect+%28formerly+Userlike%29+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Lime+Connect+%28formerly+Userlike%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flime-connect-formerly-userlike%2Fdiscuss%0aAsk+Lime+Connect+%28formerly+Userlike%29+questions+and+get+answers+from+expert+users+in+our+Lime+Connect+%28formerly+Userlike%29+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/lime-connect-formerly-userlike/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/9d98a0a9a385d19e59585efbd1e17111/lime-connect-formerly-userlike.svg "Product Avatar Image") ### Have you used Lime Connect (formerly Userlike) before? Answer a few questions to help the Lime Connect (formerly Userlike) community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flime-connect-formerly-userlike%2Fdiscuss%3Fsmall_ask%3Dlime-connect-formerly-userlike) No ## Top Contributors in Lime Connect (formerly Userlike) 1 ![Pascal v.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pascal v.") PV Loading... ### [Pascal v.](https://www.g2.com/users/d744ab58-adb9-4cda-ab21-0ba32bca271a "Pascal v.") Marketing & Sales 4 pts 2 ![Sezare Freta M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sezare Freta M.") SM Loading... ### [Sezare Freta M.](https://www.g2.com/users/108fb90e-99c0-4e45-a086-aa941330932a "Sezare Freta M.") Scholar 1 pt 3 ![ENDI C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ENDI C.") EC Loading... ### [ENDI C.](https://www.g2.com/users/3fbf0368-f4bd-46b3-b320-0da4aa0ec250 "ENDI C.") Executive 1 pt 4 SM Loading... ### [Sophie M.](https://www.g2.com/users/f8e00175-3c3f-4bc9-9e90-a7d805cd45aa "Sophie M.") Marketingmanager 1 pt 5 QS Loading... ### [Quentin S.](https://www.g2.com/users/ee3218d2-35d9-4606-8b6b-99c457a97d33 "Quentin S.") CTO 1 pt