Top 10 Lime Connect (formerly Userlike) Alternatives & Competitors

Top 10 Alternatives to Lime Connect (formerly Userlike) Recently Reviewed By G2 Community

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Fin by Intercom
By Intercom, Inc.
4.5/5
(3,754)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to Lime Connect (formerly Userlike), Fin by Intercom is:
More expensive
Better at meeting requirements
More usable
Categories in common with Lime Connect (formerly Userlike):
Conversational Support
Conversational Marketing
Chatbots
Social Customer Service
Live Chat

LiveChat
By Text
4.5/5
(783)
Product Description
Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.
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Reviewers say compared to Lime Connect (formerly Userlike), LiveChat is:
More usable
Easier to admin
Better at meeting requirements
Categories in common with Lime Connect (formerly Userlike):
Conversational Support
Conversational Marketing
Chatbots
Live Chat

LivePerson
By LivePerson
4.3/5
(210)
Product Description
Customer experience management matters. Drive conversions and customer loyalty with LivePerson's online real-time engagement solutions.
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Reviewers say compared to Lime Connect (formerly Userlike), LivePerson is:
Slower to reach roi
More expensive
Categories in common with Lime Connect (formerly Userlike):
Conversational Support
Conversational Marketing
Chatbots
Social Customer Service
Live Chat
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LiveAgent
By QualityUnit
4.5/5
(1,531)
Product Description
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
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Reviewers say compared to Lime Connect (formerly Userlike), LiveAgent is:
Easier to do business with
Better at support
Easier to admin
Categories in common with Lime Connect (formerly Userlike):
Chatbots
Social Customer Service
Live Chat

FreshChat
By Freshworks
4.4/5
(492)
Product Description
Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.
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Reviewers say compared to Lime Connect (formerly Userlike), FreshChat is:
Easier to admin
More usable
More expensive
Categories in common with Lime Connect (formerly Userlike):
Conversational Support
Conversational Marketing
Chatbots
Social Customer Service
Live Chat

Zendesk for Customer Service
By Zendesk
4.3/5
(6,690)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to Lime Connect (formerly Userlike), Zendesk for Customer Service is:
Slower to reach roi
More expensive
Better at meeting requirements
Categories in common with Lime Connect (formerly Userlike):
Conversational Support
Chatbots
Social Customer Service
Live Chat

Olark
By Olark
4.3/5
(224)
Product Description
Olark - Talk with your customers now with beautiful, easy to install live chat software.
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Reviewers say compared to Lime Connect (formerly Userlike), Olark is:
More usable
Easier to admin
Easier to do business with
Categories in common with Lime Connect (formerly Userlike):
Live Chat

Freshdesk
By Freshworks
4.4/5
(3,657)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Reviewers say compared to Lime Connect (formerly Userlike), Freshdesk is:
Easier to admin
More usable
Easier to do business with
Categories in common with Lime Connect (formerly Userlike):
Conversational Support
Social Customer Service
Live Chat

Birdeye
By Birdeye
4.7/5
(3,860)
Product Description
Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. With location-aware AI and a fully integrated platform that brings together reputation, messaging, social, surveys, listings, insights, and more, Birdeye eliminates the need for fragmented point solutions. For multi-location and franchise brands in industries such as healthcare, retail, financial services, real estate, restaurants, and beyond, Birdeye delivers scalability without sacrificing precision. By uniting automation with actionable insights, Birdeye enables organizations to boost visibility, increase customer engagement, and grow revenue—faster and more efficiently. With Birdeye, businesses don’t just adopt AI—they gain an agentic workforce dedicated to delivering real business outcomes. Birdeye: Always On. Always On-Brand. Always Driving Outcomes.
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Reviewers say compared to Lime Connect (formerly Userlike), Birdeye is:
More expensive
Easier to do business with
Easier to admin
Categories in common with Lime Connect (formerly Userlike):
Conversational Support
Conversational Marketing
Chatbots
Live Chat

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Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

• Easily shop for curated – and trusted – software
• Own your own software buying journey
• Discover exclusive deals on software

See Exclusive Offers