# Lime Connect (formerly Userlike) vs Tidio Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Tidio excels in user experience, with a higher satisfaction rating and a more intuitive interface. Users appreciate the **real-time notifications** and the ability to share images, which enhances client interactions.
- **Users say** that Lime Connect (formerly Userlike) offers a simple yet effective UI, making it easy to implement in operations. However, some users feel it lacks the advanced features that Tidio provides, such as **automation workflows** and **visitor tracking**.
- **Reviewers mention** that Tidio's support team is consistently praised for being readily available and helpful, which is a significant advantage for users needing assistance. In contrast, Lime Connect users have noted they haven't needed to contact support often, suggesting a lack of engagement with the support system.
- **According to verified reviews** , Tidio's integration capabilities are highlighted as smooth and easy to set up, allowing users to connect with other apps effortlessly. Lime Connect, while functional, does not receive the same level of praise for its integrations.
- **Users report** that Lime Connect shines in its management of operators and roles, allowing for easy configuration changes without application updates. However, Tidio's more comprehensive feature set, including **canned responses** , is seen as more beneficial for handling multiple chats effectively.
- **Reviewers highlight** that Tidio's overall performance in areas like **live chat** and **customization** is superior, with users enjoying the flexibility and control it offers. Lime Connect, while solid, may not meet the same level of customization that some users desire.



| | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 453 | 1,905 | 
| **Largest Market Segment** | Small-Business (79.6% of reviews) | Small-Business (90.5% of reviews) | 
| **Entry Level Price** | €0.00 | Free Per Month | 

---
## Top Pros & Cons

### Lime Connect (formerly Userlike)

Pros:
- Call Management (1 reviews)
- Case Management (1 reviews)

Cons:
- Expensive (1 reviews)
- UX Improvement (1 reviews)

### Tidio

Pros:
- Ease of Use (225 reviews)
- Helpful (184 reviews)

Cons:
- Expensive (76 reviews)
- Missing Features (59 reviews)

---
## Ratings Comparison
| Rating | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
  | **Meets Requirements** | 8.5 (347 reviews) | 9.1 (1323 reviews) | 
  | **Ease of Use** | 8.7 (348 reviews) | 9.3 (1340 reviews) | 
  | **Ease of Setup** | 8.8 (261 reviews) | 9.2 (1077 reviews) | 
  | **Ease of Admin** | 8.5 (266 reviews) | 9.2 (964 reviews) | 
  | **Quality of Support** | 8.6 (285 reviews) | 9.2 (1150 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (235 reviews) | 9.2 (915 reviews) | 
  | **Product Direction (% positive)** | 8.9 (328 reviews) | 9.2 (1185 reviews) | 

---
## Pricing

### Lime Connect (formerly Userlike)

#### Entry-Level Pricing

Plan: Free

Price: €0.00

Description: Simple chat setup for your website.

Key Features:
- 1 Widget
- 1 Seat
- All the core features: 

[Browse all 4 editions](https://www.g2.com/products/lime-connect-formerly-userlike/pricing)

#### Free Trial

Yes

### Tidio

#### Entry-Level Pricing

Plan: Free

Price: Free Per Month

Description: For solo entrepreneurs. Free forever. No credit card requried.

Key Features:
- 50 Handled Conversations
- Live Chat
- Help Desk

[Browse all 5 editions](https://www.g2.com/products/tidio/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Tidio** | 8.3/10 | 847 |

#### Ticket and Case Management

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.5 (82 reviews) | 
| **Ticket response user experience** | Not enough data | 8.4 (83 reviews) | 
| **Workflow** | Not enough data | 8.5 (85 reviews) | 
| **Response Automation** | Not enough data | 8.7 (91 reviews) | 
| **SLA Management** | Not enough data | 8.0 (69 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.6 (79 reviews) | 
| **Ticket Collaboration** | Not enough data | 8.4 (76 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.5 (73 reviews) | 

#### Generative AI

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.2 (46 reviews) | 
| **AI Text Summarization** | Not enough data | 7.0 (42 reviews) | 

#### Agentic AI - Help Desk

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (13 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (13 reviews) | 
| **Proactive Assistance** | Not enough data | 7.4 (13 reviews) | 

#### Communication Channels

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.8 (78 reviews) | 
| **Email to Case** | Not enough data | 8.7 (78 reviews) | 
| **Chat/Live Support** | Not enough data | 9.3 (95 reviews) | 
| **Social Integration** | Not enough data | 8.1 (72 reviews) | 
| **Voice** | Not enough data | 7.3 (66 reviews) | 

#### Platform

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.9 (104 reviews) | 
| **Customization ** | 8.2 (112 reviews) ✓ Verified | 8.9 (713 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 9.1 (108 reviews) | 
| **Integration** | Not enough data | 8.7 (108 reviews) | 
| **Reporting** | Not enough data | 8.1 (93 reviews) | 
| **Dashboards** | Not enough data | 8.9 (105 reviews) | 

### AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Tidio** | 8.1/10 | 128 |

#### Core Conversational Capabilities - AI Chatbots

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Controlled LLM Response Generation** | Not enough data | Not enough data | 
| **Context Maintenance Within Sessions** | Not enough data | Not enough data | 
| **Natural Language Understanding & Intent Inference** | Not enough data | Not enough data | 

#### Data

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Reliability** | Not enough data | 8.6 (106 reviews) | 
| **Data Security** | Not enough data | 8.6 (104 reviews) | 

#### Interaction

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Complex Query Handling** | Not enough data | 8.3 (104 reviews) | 
| **Natural Conversation** | Not enough data | 8.4 (108 reviews) | 
| **Understanding** | Not enough data | 8.3 (103 reviews) | 
| **Context Management** | Not enough data | 8.3 (104 reviews) | 
| **Customizability** | Not enough data | 8.2 (105 reviews) | 

#### Task & Flow Management - AI Chatbots

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Scripted Dialogue & Decision Tree Support** | Not enough data | Not enough data | 
| **Fallback Responses for Unknown Queries** | Not enough data | Not enough data | 

#### Learning

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **User Interaction Learning** | Not enough data | 8.2 (102 reviews) | 
| **Error Learning** | Not enough data | 7.9 (101 reviews) | 

#### Deployment & Embedding - AI Chatbots

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **API Access for Business System Integration** | Not enough data | Not enough data | 
| **Web Widget & SDK Embedding** | Not enough data | Not enough data | 

#### Content Generation

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Creativity** | Not enough data | 8.3 (99 reviews) | 
| **Content Accuracy** | Not enough data | 8.3 (100 reviews) | 

#### Admin & Configuration - AI Chatbots

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **No-Code Conversation Design** | Not enough data | Not enough data | 

#### System

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **API Flexibility** | Not enough data | 8.1 (96 reviews) | 
| **Update Frequency and Utility** | Not enough data | 8.2 (97 reviews) | 
| **Cross-Platform Compatibility	** | Not enough data | 8.0 (96 reviews) | 
| **Software Integration** | Not enough data | 8.2 (99 reviews) | 

#### Agentic AI - AI Chatbots

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (12 reviews) | 
| **Multi-step Planning** | Not enough data | 7.8 (12 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (13 reviews) | 
| **Adaptive Learning** | Not enough data | 7.5 (14 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (14 reviews) | 
| **Proactive Assistance** | Not enough data | 7.4 (14 reviews) | 
| **Decision Making** | Not enough data | 7.9 (14 reviews) | 

#### Monitoring & Improvement - AI Chatbots

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Feedback-Driven Response Optimization** | Not enough data | Not enough data | 

#### Reliability & Safety - AI Chatbots

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Guardrails & Content Controls** | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | 7.8/10 | 21 |
| **Tidio** | 8.1/10 | 94 |

#### Messenger

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Sequencing** | Feature Not Available | 8.5 (84 reviews) | 
| **AI** | 7.2 (9 reviews) | 8.3 (88 reviews) | 
| **Live Chat** | 8.5 (17 reviews) ✓ Verified | 9.2 (86 reviews) | 
| **Customization Interface** | 8.2 (15 reviews) | 8.8 (84 reviews) | 

#### Channels

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Social Media** | 8.1 (6 reviews) | 8.2 (82 reviews) | 
| **Website** | 8.3 (17 reviews) ✓ Verified | 9.0 (83 reviews) | 
| **Text Message (SMS)** | 7.5 (6 reviews) | 8.0 (78 reviews) | 
| **Voice Assistants** | Feature Not Available | 7.7 (74 reviews) | 
| **Other** | 6.7 (7 reviews) | 7.9 (78 reviews) | 

#### Customers

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Targeting** | Feature Not Available | 8.6 (80 reviews) | 
| **Profiles** | 7.4 (13 reviews) ✓ Verified | 8.5 (81 reviews) | 
| **Analytics** | 7.6 (12 reviews) ✓ Verified | 8.8 (79 reviews) | 
| **Lead Gathering** | 8.1 (13 reviews) ✓ Verified | 8.8 (81 reviews) | 
| **Sales Conversion** | Feature Not Available | 8.8 (81 reviews) | 

#### Agentic AI - Conversational Marketing

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (7 reviews) | 
| **Multi-step Planning** | Not enough data | 7.1 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 7.4 (7 reviews) | 
| **Adaptive Learning** | Not enough data | 7.1 (7 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.4 (7 reviews) | 
| **Proactive Assistance** | Not enough data | 7.1 (7 reviews) | 
| **Decision Making** | Not enough data | 7.1 (7 reviews) | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Tidio** | N/A | N/A |

#### User Analysis

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Survey Implementation** | Not enough data | Not enough data | 
| **Data Analysis** | Not enough data | Not enough data | 

#### User Support

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **User Segmentation** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 
| **Behavior-responsive Messaging** | Not enough data | Not enough data | 

#### Walkthrough Type

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Audio-visual Walkthroughs** | Not enough data | Feature Not Available | 
| **Text Bubble Walkthroughs** | Not enough data | Feature Not Available | 

#### Platform Basics - Digital Adoption Platform

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Integration** | Not enough data | Not enough data | 
| **Communications** | Not enough data | Not enough data | 

#### Analytics - Digital Adoption Platform

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Analytics** | Not enough data | Not enough data | 

#### Functions - Digital Adoption Platform

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Customer self-service** | Not enough data | Not enough data | 
| **In-app guidance** | Not enough data | Not enough data | 

#### Agentic AI - Digital Adoption Platform

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Tidio** | 8.1/10 | 61 |

#### Channels

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.2 (55 reviews) | 
| **Open Listening** | Not enough data | 8.2 (54 reviews) | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 8.4 (53 reviews) | 
| **Create Content** | Not enough data | 7.6 (54 reviews) | 
| **Personalization** | Not enough data | 8.0 (54 reviews) | 
| **Inbound Identification** | Not enough data | 8.2 (53 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.3 (53 reviews) | 

#### Generative AI

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (35 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (34 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Tidio** | 8.5/10 | 23 |

#### Productivity Tools

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Notes** | Not enough data | 8.0 (18 reviews) | 
| **Internal Discussion** | Not enough data | 8.2 (18 reviews) | 
| **Assignments and Tasks** | Not enough data | 8.6 (18 reviews) | 
| **Workflows** | Not enough data | 8.6 (19 reviews) | 
| **Templates** | Not enough data | 9.1 (18 reviews) | 
| **Integrations** | Not enough data | 8.1 (19 reviews) | 
| **Tagging System** | Not enough data | 8.6 (17 reviews) | 

#### Analytics

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Trends** | Not enough data | 9.2 (16 reviews) | 
| **Performance Tracking** | Not enough data | 9.1 (17 reviews) | 
| **Email Tracking** | Not enough data | 8.3 (18 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.7 (5 reviews) | 
| **Decision Making** | Not enough data | 8.0 (5 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Tidio** | 8.5/10 | 13 |

#### Responses

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Personalization** | Not enough data | 7.9 (12 reviews) | 
| **Route To Human** | Not enough data | 8.5 (12 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 8.5 (12 reviews) | 

#### Automation - AI Agents

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | 8.8 (8 reviews) | 
| **Customer Interaction Automation** | Not enough data | 8.1 (8 reviews) | 
| **Lead Generation** | Not enough data | 7.7 (8 reviews) | 
| **Document Processing** | Not enough data | 7.9 (8 reviews) | 
| **Feedback Collection** | Not enough data | 7.9 (8 reviews) | 

#### Platform

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Conversation Editor** | Not enough data | 8.6 (12 reviews) | 
| **Integration** | Not enough data | 7.6 (12 reviews) | 
| **Human-In-The-Loop** | Not enough data | 7.8 (12 reviews) | 

#### Autonomy -  AI Agents

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.1 (8 reviews) | 
| **Adaptive Responses** | Not enough data | 8.8 (8 reviews) | 
| **Task Execution** | Not enough data | 7.5 (8 reviews) | 
| **Problem Solving** | Not enough data | 8.5 (8 reviews) | 

#### Generative AI

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (9 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (9 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | 8.2/10 | 23 |
| **Tidio** | 8.7/10 | 560 |

#### Responses

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Customization** | 8.2 (17 reviews) | 8.7 (495 reviews) | 
| **Control** | 8.1 (16 reviews) | 8.8 (486 reviews) | 
| **Route To Human** | 8.3 (16 reviews) | 8.8 (486 reviews) | 
| **Menu bars** | 8.2 (16 reviews) | 8.7 (469 reviews) | 
| **Drip sequences** | Feature Not Available | 8.7 (426 reviews) | 

#### Platform

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Live chat** | 8.8 (18 reviews) | 9.3 (507 reviews) | 
| **Integrations** | 8.3 (17 reviews) | 8.8 (456 reviews) | 
| **Branding** | 8.2 (16 reviews) | 8.6 (455 reviews) | 
| **Analytics** | 8.2 (16 reviews) | 8.7 (453 reviews) | 
| **A/B testing** | Feature Not Available | 8.3 (351 reviews) | 
| **Role-based access** | 8.0 (16 reviews) | 8.7 (404 reviews) | 
| **Collection of information** | 7.9 (18 reviews) | 8.9 (466 reviews) | 

#### Generative AI

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (127 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (124 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | 7.8/10 | 50 |
| **Tidio** | 8.3/10 | 132 |

#### Conversational Platform

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Personalization** | Feature Not Available | 8.4 (124 reviews) | 
| **Omnichannel** | 7.8 (25 reviews) | 8.2 (117 reviews) | 
| **Contextual Engagement** | Feature Not Available | 8.2 (118 reviews) | 
| **Proactive Engagement** | 8.0 (17 reviews) | 8.5 (120 reviews) | 

#### Support Automation

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Intelligent Routing** | 7.9 (28 reviews) | 8.4 (113 reviews) | 
| **Seamless Escalation** | Feature Not Available | 8.3 (110 reviews) | 
| **Transcripts** | 8.0 (26 reviews) | 8.5 (110 reviews) | 
| **Self-Serve Support** | 7.8 (15 reviews) | 8.4 (116 reviews) | 

#### Generative AI

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **AI Text Generation** | 7.7 (5 reviews) | 8.1 (71 reviews) | 
| **AI Text Summarization** | 7.3 (5 reviews) | 8.2 (69 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Tidio** | 8.1/10 | 25 |

#### Customer Support

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Text** | Not enough data | 8.4 (21 reviews) | 
| **Speech** | Not enough data | 7.7 (20 reviews) | 
| **Knowledge Base** | Not enough data | 8.2 (19 reviews) | 

#### Automation

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 8.2 (22 reviews) | 
| **Customization** | Not enough data | 8.1 (20 reviews) | 
| **Intelligent Routing** | Not enough data | 8.3 (20 reviews) | 

#### Artificial Intelligence

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Learning** | Not enough data | 8.0 (19 reviews) | 
| **Language** | Not enough data | 7.8 (20 reviews) | 
| **Conversational AI** | Not enough data | 8.2 (20 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | 8.3/10 | 148 |
| **Tidio** | 8.6/10 | 869 |

#### Generative AI

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (84 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (77 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.2 (78 reviews) | 

#### Communication

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Pop-up Chat** | 8.6 (120 reviews) ✓ Verified | 9.3 (754 reviews) ✓ Verified | 
| **Notifications** | 8.2 (124 reviews) ✓ Verified | 9.1 (752 reviews) ✓ Verified | 
| **Targeted Emails** | 8.2 (57 reviews) | 8.6 (539 reviews) | 
| **In-App Messaging** | Feature Not Available | 9.1 (648 reviews) ✓ Verified | 
| **Co-Browsing** | 8.5 (35 reviews) ✓ Verified | 8.6 (480 reviews) ✓ Verified | 

####  Internal Use

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Customization ** | 8.2 (112 reviews) ✓ Verified | 8.9 (713 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.3 (94 reviews) ✓ Verified | 9.0 (616 reviews) ✓ Verified | 
| **Lead Development** | 8.1 (84 reviews) ✓ Verified | 8.8 (606 reviews) ✓ Verified | 
| **Knowledge Base** | 8.3 (89 reviews) ✓ Verified | 8.6 (582 reviews) ✓ Verified | 
| **Team Inbox ** | 8.2 (88 reviews) ✓ Verified | 8.8 (565 reviews) ✓ Verified | 
| **Customer Profiles** | 8.2 (92 reviews) ✓ Verified | 8.7 (592 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Tidio** | 8.8/10 | 119 |

#### Generative AI

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.1 (54 reviews) | 

#### Self-Service Experience

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.7 (91 reviews) | 
| **Searchable Articles** | Not enough data | 8.8 (81 reviews) | 
| **Community Forums** | Not enough data | 8.7 (26 reviews) | 
| **Mobile Optimization** | Not enough data | 8.8 (87 reviews) | 
| **Personalization** | Not enough data | 8.9 (88 reviews) | 

#### Self-Service Platform

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Branding** | Not enough data | 8.7 (91 reviews) | 
| **Automation** | Not enough data | 9.0 (94 reviews) | 
| **Artificial Intelligence** | Not enough data | 8.8 (88 reviews) | 
| **Integrations** | Not enough data | 8.8 (90 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | 8.1/10 | 34 |
| **Tidio** | 8.6/10 | 59 |

#### Generative AI

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (25 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (25 reviews) | 

#### Process

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Mentions** | Feature Not Available | 8.2 (45 reviews) | 
| **Tickets** | Feature Not Available | 8.6 (47 reviews) | 
| **Macros** | 8.1 (13 reviews) | 8.4 (42 reviews) | 

#### Channels

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Email** | Feature Not Available | 8.9 (48 reviews) | 
| **Social** | 7.3 (14 reviews) | 8.9 (49 reviews) | 
| **Live Chat** | 8.6 (27 reviews) | 9.4 (50 reviews) | 
| **Phone** | 8.6 (7 reviews) | 8.1 (42 reviews) | 
| **Text** | 8.3 (20 reviews) | 8.7 (42 reviews) | 

#### Insight

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Surveys** | 7.9 (14 reviews) | 8.5 (41 reviews) | 
| **Reporting** | 7.7 (16 reviews) | 8.3 (45 reviews) | 
| **Visitor Activity** | Feature Not Available | 9.1 (50 reviews) | 
| **Help Desk** | Feature Not Available | 9.3 (40 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Tidio** | 5.8/10 | 7 |

#### Generative AI

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **AI Text Generation** | Not enough data | 5.8 (6 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Tidio** | N/A | N/A |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Transactional Messages** | Not enough data | Not enough data | 
| **Bulk WhatsApp Messaging** | Not enough data | Not enough data | 
| **Conversational Messaging** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Promotional Messages** | Not enough data | Not enough data | 
| **Automated Replies** | Not enough data | Not enough data | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Segmentation** | Not enough data | Not enough data | 
| **API Integration** | Not enough data | Not enough data | 
| **WhatsApp Commerce** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

### E-Commerce Tools

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Tidio** | 8.6/10 | 10 |

#### Agentic AI - E-Commerce Tools

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 8.8 (8 reviews) | 
| **Adaptive Learning** | Not enough data | 8.5 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.5 (8 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Tidio** | 8.5/10 | 56 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.6 (44 reviews) | 
| **Contextual Response Generation** | Not enough data | 8.2 (45 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.4 (42 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.7 (42 reviews) | 
| **Multilingual Support** | Not enough data | 8.1 (42 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 8.6 (42 reviews) | 
| **Feedback Collection** | Not enough data | 8.5 (41 reviews) | 
| **Escalation Handling** | Not enough data | 8.8 (41 reviews) | 
| **Workflow Optimization** | Not enough data | 8.7 (44 reviews) | 

#### Automation

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.7 (50 reviews) | 
| **Feedback Collection** | Not enough data | 8.6 (43 reviews) | 
| **Document Processing** | Not enough data | 8.4 (44 reviews) | 

#### Autonomy

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.2 (41 reviews) | 
| **Adaptive Responses** | Not enough data | 8.2 (43 reviews) | 
| **Task Execution** | Not enough data | 8.6 (42 reviews) | 
| **Problem Solving** | Not enough data | 8.5 (42 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Tidio** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Lime Connect (formerly Userlike) (1):** [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing)

**Unique to Tidio (11):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [E-Commerce Tools ](https://www.g2.com/categories/e-commerce-tools), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)


---
## Reviewer Demographics

### By Company Size

| Segment | Lime Connect (formerly Userlike) | Tidio | 
|---|---|---|
| **Small-Business** | 79.6% | 90.5% | 
| **Mid-Market** | 15.6% | 8.5% | 
| **Enterprise** | 4.8% | 1.1% | 

### By Industry

#### Lime Connect (formerly Userlike)

- **Computer Software:** 7.7%
- **Information Technology and Services:** 7.5%
- **Marketing and Advertising:** 7.5%
- **Internet:** 6.6%
- **Leisure, Travel & Tourism:** 3.4%
- **Retail:** 2.9%
- **Wholesale:** 2.0%
- **Telecommunications:** 2.0%
- **Automotive:** 2.0%
- **Education Management:** 2.0%
- **Other:** 56.2%

#### Tidio

- **Retail:** 8.4%
- **Marketing and Advertising:** 7.2%
- **Computer Software:** 5.7%
- **Information Technology and Services:** 5.1%
- **Health, Wellness and Fitness:** 4.0%
- **Apparel & Fashion:** 3.1%
- **Consumer Services:** 2.9%
- **Financial Services:** 2.3%
- **Leisure, Travel & Tourism:** 2.2%
- **Automotive:** 2.2%
- **Other:** 56.8%

---
## Alternatives

### Alternatives to Lime Connect (formerly Userlike)

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (497 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Olark](https://www.g2.com/products/olark/reviews) — 4.3/5 stars (224 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4058 reviews)

### Alternatives to Tidio

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (497 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Crisp](https://www.g2.com/products/crisp/reviews) — 4.5/5 stars (196 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4058 reviews)

---
## Top Discussions

### Lime Connect (formerly Userlike)

- Title: [extension trial](https://www.g2.com/discussions/extension-trial) — 2 comments, 1 upvote
  > **Top comment:** "Hi Sophie, 
Yes, no problem! Just reach out to our support team through our chat :) "
- Title: [Can I have a step by step reveiw of my chat bot advance?  I guess I'm almost complete](https://www.g2.com/discussions/can-i-have-a-step-by-step-reveiw-of-my-chat-bot-advance-i-guess-i-m-almost-complete) — 1 comment
  > **Top comment:** "Hi, 

If you have any questions, please feel free to reach out to our support team in the chat and we'd be happy to help you with anything you may need."
- Title: [Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..](https://www.g2.com/discussions/31140-hoow-can-i-use-the-link-in-my-buttons-i-need-to-shift-it-elsewhere-on-my-website) — 1 comment, 1 upvote
  > **Top comment:** "Hi Sezare,

Thanks for reaching out! 

To move the chat button, you can use the position and offset function in the widget editor. You can enter the..."
- Title: [Can the response time be improved between the request and the receipt of the notification?](https://www.g2.com/discussions/28245-le-temps-de-reponse-peut-il-etre-ameliore-entre-la-demande-et-la-reception-de-la-notification) — 1 comment
  > **Top comment:** "Hello Samuel,

The time between receiving the request and receiving the notification is influenced by various factors, such as the Internet connection and..."

### Tidio

- Title: [Is Tidio safe?](https://www.g2.com/discussions/is-tidio-safe) — 7 comments
  > **Top comment:** "Yeah"
- Title: [What is Tidio used for?](https://www.g2.com/discussions/what-is-tidio-used-for) — 4 comments, 1 upvote
  > **Top comment:** "Tidio is a live chat software."
- Title: [How can I set up and optimize chatbots in Tidio for my e-commerce site?](https://www.g2.com/discussions/how-can-i-set-up-and-optimize-chatbots-in-tidio-for-my-e-commerce-site) — 3 comments
  > **Top comment:** "You can input automated messages as well as an option to chat directly with a live agent."
- Title: [What is Tidio?](https://www.g2.com/discussions/what-is-tidio) — 3 comments
  > **Top comment:** "Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer..."
- Title: [How do you use Tidio?](https://www.g2.com/discussions/how-do-you-use-tidio) — 2 comments
  > **Top comment:** "Since creature Lukashenko starts to do more crazy and crazy things, a lot of companies starts to enter sanctions for all Belarusians, so you send me letter..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/lime-connect-formerly-userlike-vs-tidio)