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Compare Synthesia and Tidio 
Featured Products
At a Glance
Market Segments
Small-Business (71.7% of reviews)
Small-Business (90.6% of reviews)
Entry-Level Pricing
Free 3 Video Minutes Per Month
Free Per Month
Synthesia
Star Rating
(2,468)4.7 out of 5
Market Segments
Small-Business (71.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free 3 Video Minutes Per Month
Free Trial is available
Browse all 4 pricing plansTidio
Star Rating
(1,854)4.7 out of 5
Market Segments
Small-Business (90.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSynthesia vs Tidio
When assessing the two solutions, reviewers found Tidio easier to use and administer. Reviewers also felt that Tidio was easier to do business with overall. However reviewers felt that the products are equally easy to set up.
- Reviewers felt that Tidio meets the needs of their business better than Synthesia.
- When comparing quality of ongoing product support, reviewers felt that Tidio is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Synthesia over Tidio.
Pricing
Entry-Level Pricing
Synthesia
Free
Free
3 Video Minutes Per Month
Explore our video communications platform for free
- 1 editor
- 9 AI avatars
- 140+ languages and voices
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Synthesia
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
8.7
2,123
9.1
1,303
Ease of Use
9.1
2,167
9.3
1,321
Ease of Setup
9.2
1,531
9.2
1,061
Ease of Admin
9.1
798
9.2
948
Quality of Support
8.9
1,750
9.2
1,136
Has the product been a good partner in doing business?
9.0
748
9.2
898
Product Direction (% positive)
9.6
2,113
9.2
1,171
Features by Category
Ticket and Case Management
Not enough data
8.5
83
Not enough data
8.4
81
Not enough data
8.4
87
Not enough data
8.6
89
Not enough data
7.9
71
Not enough data
8.6
80
Not enough data
8.2
75
Not enough data
8.4
75
Generative AI
Not enough data
7.2
46
Not enough data
6.9
44
Agentic AI - Help Desk
Not enough data
7.0
15
Not enough data
7.1
15
Not enough data
7.0
15
Communication Channels
Not enough data
8.7
80
Not enough data
8.7
78
Not enough data
9.2
87
Not enough data
8.0
73
Not enough data
7.2
68
Platform
Not enough data
8.8
104
Not enough data
8.9
718
|
Verified
Not enough data
9.0
109
Not enough data
8.7
110
Not enough data
8.2
94
Not enough data
8.8
107
Content Creation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
8.0
101
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
101
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
99
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.5
85
Not enough data
8.3
88
Not enough data
9.2
86
Not enough data
8.8
85
Channels
Not enough data
8.2
83
Not enough data
9.0
84
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Customers
Not enough data
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
82
Not enough data
8.8
82
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.0
57
Not enough data
8.1
56
Not enough data
Feature Not Available
Design
Not enough data
8.4
55
Not enough data
7.6
56
Not enough data
8.0
56
Not enough data
8.2
55
Not enough data
8.2
55
Generative AI
Not enough data
7.7
37
Not enough data
7.6
36
Platform Basics
8.4
923
Not enough data
8.5
896
Not enough data
9.1
935
Not enough data
Platform Content
7.5
743
Not enough data
8.2
906
Not enough data
8.3
865
Not enough data
8.3
786
Not enough data
Platform Additional Functionality
7.6
718
Not enough data
7.3
728
Not enough data
8.4
769
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Training & eLearning
9.1
37
Not enough data
7.4
32
Not enough data
Agentic AI - Course Authoring
7.5
23
Not enough data
7.8
25
Not enough data
Customization
8.9
96
Not enough data
7.9
84
Not enough data
7.5
72
Not enough data
8.0
84
Not enough data
Organization
7.8
83
Not enough data
8.1
82
Not enough data
7.6
79
Not enough data
7.5
73
Not enough data
7.2
75
Not enough data
7.8
74
Not enough data
Agentic AI - Video CMS
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
7.8
545
Not enough data
7.5
547
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Speech Output
8.4
666
Not enough data
8.0
653
Not enough data
7.9
666
Not enough data
7.8
684
Not enough data
8.0
679
Not enough data
7.2
680
Not enough data
7.9
686
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audio Format
8.1
694
Not enough data
7.7
616
Not enough data
7.7
596
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
Not enough data
8.7
496
Not enough data
8.8
487
Not enough data
8.8
486
Not enough data
8.7
470
Not enough data
8.7
427
Platform
Not enough data
9.3
506
Not enough data
8.8
456
Not enough data
8.7
456
Not enough data
8.7
453
Not enough data
8.3
352
Not enough data
8.7
404
Not enough data
8.9
467
Generative AI
Not enough data
8.0
128
Not enough data
8.1
125
Video Creation
8.0
66
Not enough data
8.0
68
Not enough data
7.8
65
Not enough data
6.7
62
Not enough data
6.9
64
Not enough data
Software Delivery
6.1
62
Not enough data
7.0
61
Not enough data
6.8
59
Not enough data
Analytics
6.6
61
Not enough data
6.4
58
Not enough data
6.6
58
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Video Email
6.9
6
Not enough data
Conversational Platform
Not enough data
8.4
124
Not enough data
8.1
117
Not enough data
8.1
118
Not enough data
8.4
120
Support Automation
Not enough data
8.4
113
Not enough data
8.3
110
Not enough data
8.5
110
Not enough data
8.4
115
Generative AI
Not enough data
8.1
70
Not enough data
8.1
69
Platform Features
7.8
302
Not enough data
7.3
297
Not enough data
7.6
291
Not enough data
7.3
285
Not enough data
7.6
290
Not enough data
7.1
275
Not enough data
Organization
7.6
281
Not enough data
7.7
280
Not enough data
8.1
276
Not enough data
Customization
7.3
279
Not enough data
7.1
279
Not enough data
7.8
280
Not enough data
Analytics
7.0
272
Not enough data
7.1
260
Not enough data
7.1
266
Not enough data
Editing
7.6
385
Not enough data
8.3
426
Not enough data
8.0
432
Not enough data
7.5
401
Not enough data
7.9
370
Not enough data
7.8
410
Not enough data
8.6
441
Not enough data
Platform
8.6
409
Not enough data
8.4
427
Not enough data
8.0
360
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Video Editing
7.1
96
Not enough data
6.9
96
Not enough data
6.9
97
Not enough data
6.8
97
Not enough data
Audio
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Video
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Image
Not enough data
Not enough data
Not enough data
Not enough data
Text
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Automation
Not enough data
8.2
22
Not enough data
8.1
20
Not enough data
8.3
20
Artificial Intelligence
Not enough data
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Planning
6.6
694
Not enough data
Publishing
7.8
706
Not enough data
Social Media
7.3
689
Not enough data
Planning
6.4
731
Not enough data
Generative AI
7.9
719
Not enough data
7.8
702
Not enough data
7.4
697
Not enough data
Feature Not Available
Not enough data
7.9
701
Not enough data
Agentic AI - Content Creation
6.7
65
Not enough data
6.4
66
Not enough data
6.1
68
Not enough data
6.5
70
Not enough data
6.6
70
Not enough data
6.4
69
Not enough data
6.7
68
Not enough data
Generative AI
Not enough data
7.8
82
Not enough data
7.4
79
Not enough data
7.2
80
Communication
Not enough data
9.3
749
|
Verified
Not enough data
9.1
752
|
Verified
Not enough data
8.5
540
Not enough data
9.1
648
|
Verified
Not enough data
8.5
482
|
Verified
Internal Use
Not enough data
8.9
718
|
Verified
Not enough data
9.0
615
|
Verified
Not enough data
8.8
610
|
Verified
Not enough data
8.6
583
|
Verified
Not enough data
8.8
567
|
Verified
Not enough data
8.7
593
|
Verified
Generative AI
Not enough data
8.1
54
Self-Service Experience
Not enough data
8.7
90
Not enough data
8.8
81
Not enough data
8.7
26
Not enough data
8.8
87
Not enough data
8.9
88
Self-Service Platform
Not enough data
8.7
90
Not enough data
9.0
94
Not enough data
8.8
88
Not enough data
8.8
90
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
26
Not enough data
7.9(won by default)
26
Process
Not enough data
8.2(won by default)
46
Not enough data
8.5(won by default)
48
Not enough data
8.4(won by default)
43
Channels
Not enough data
8.9(won by default)
49
Not enough data
8.9(won by default)
50
Not enough data
9.4(won by default)
51
Not enough data
8.1(won by default)
43
Not enough data
8.6(won by default)
43
Insight
Not enough data
8.5(won by default)
42
Not enough data
8.3(won by default)
46
Not enough data
9.1(won by default)
51
Not enough data
9.2(won by default)
41
Generative AI
Not enough data
5.2
7
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Video Creation - AI Video Generation
8.5
782
Not enough data
8.4
765
Not enough data
7.6
747
Not enough data
8.4
755
Not enough data
7.8
735
Not enough data
8.3
791
Not enough data
Generative AI - AI Video Generation
7.9
729
Not enough data
Editing - AI Video Generation
8.1
770
Not enough data
8.5
773
Not enough data
Storage & Management - AI Video Generation
8.3
757
Not enough data
8.0
738
Not enough data
7.3
712
Not enough data
7.9
720
Not enough data
Video creation - Video Content Creation
7.7
403
Not enough data
8.0
416
Not enough data
8.0
421
Not enough data
8.3
425
Not enough data
8.3
423
Not enough data
8.1
405
Not enough data
8.4
408
Not enough data
8.0
416
Not enough data
7.7
404
Not enough data
Distribution - Video Content Creation
7.3
380
Not enough data
7.7
385
Not enough data
8.5
402
Not enough data
Analytics - Video Content Creation
7.0
381
Not enough data
7.0
378
Not enough data
Training & Support - Video Content Creation
7.3
395
Not enough data
8.1
403
Not enough data
Integrations - Video Content Creation
7.9
387
Not enough data
7.6
383
Not enough data
7.0
365
Not enough data
Other - Video Content Creation
7.5
384
Not enough data
7.4
383
Not enough data
Agentic AI - Video Content Creation
6.8
88
Not enough data
6.3
88
Not enough data
Voice cloning - Voice Dubbing
7.1
21
Not enough data
7.7
20
Not enough data
7.4
20
Not enough data
Agentic AI - Video Translation
7.4
20
Not enough data
7.4
21
Not enough data
Real-time preview - Voice Dubbing
7.1
21
Not enough data
Security and Privacy - Voice Dubbing
8.1
20
Not enough data
8.0
20
Not enough data
Output - Voice Dubbing
7.5
21
Not enough data
8.0
20
Not enough data
8.3
21
Not enough data
Text to Video Generation
8.2
98
Not enough data
Emotion and Gesture control
7.4
98
Not enough data
Real-time rendering
8.0
96
Not enough data
Live streaming
6.7
93
Not enough data
Script-based automation
8.1
96
Not enough data
Video Creation
8.3
99
Not enough data
8.0
99
Not enough data
7.5
93
Not enough data
8.1
93
Not enough data
8.2
93
Not enough data
8.4
93
Not enough data
Generative AI
8.0
93
Not enough data
Editing
8.0
94
Not enough data
8.2
94
Not enough data
Storage & Management
7.4
88
Not enough data
7.8
87
Not enough data
7.8
89
Not enough data
8.2
86
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.5
44
Not enough data
8.3
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.5
43
Not enough data
8.5
42
Not enough data
8.7
42
Not enough data
8.6
43
Automation
Not enough data
8.6
46
Not enough data
8.6
44
Not enough data
8.4
45
Autonomy
Not enough data
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Synthesia and Tidio share no categories
Unique Categories
Synthesia is categorized as Video Translation, Video Content Creation, AI Video Generators, Video Communications, Video Email, Text to Speech, Content Creation, Video CMS, Video Editing, Presentation, Course Authoring, and AI Avatar Generators
Tidio is categorized as Conversational Support, AI Agents For Business Operations, AI Customer Support Agents, AI Chatbots, Chatbots, Live Chat, Help Desk, Conversational Marketing, E-Commerce Tools, Customer Service Automation, Digital Customer Service Platforms, Customer Self-Service, Social Customer Service, Customer Communications Management, Digital Adoption Platform, and Shared Inbox
Reviews
Reviewers' Company Size
Synthesia
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.8%
E-Learning
7.2%
Information Technology and Services
6.8%
Marketing and Advertising
6.2%
Consulting
5.6%
Other
65.4%
Retail
8.2%
Marketing and Advertising
7.2%
Computer Software
5.5%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.1%
Other
69.9%
Alternatives
Discussions
Is there a way to see the result of the video before generating it?
3 Comments
SV
Not for now.Read more
Is there a way to have the avatars laugh?
2 Comments
DC
Hey Dwight!
This sounds like a really interesting use case, and I can definitely understand the need for a way to bring more emotion into the...Read more
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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