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At a Glance
Market Segments
Small-Business (88.5% of reviews)
Small-Business (44.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Solutionreach
Star Rating
(167)4.3 out of 5
Market Segments
Small-Business (88.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SolutionreachathenaOne
Star Rating
(111)3.4 out of 5
Market Segments
Small-Business (44.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about athenaOneSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Solutionreach excels in "Patient Engagement" features, particularly with its "Patient Feedback Management" tool, which allows practices to gather and analyze patient feedback effectively. In contrast, reviewers mention that athenaOne's engagement tools are less robust, leading to missed opportunities for patient interaction.
- Reviewers say that Solutionreach's "Compliance - Revenue Cycle Management (RCM)" feature scores highly at 9.1, indicating strong adherence to regulations, while users on G2 note that athenaOne's compliance features, although decent, do not match the same level of effectiveness, scoring only 7.9.
- Users mention that Solutionreach's "Ease of Setup" is rated at 8.2, making it user-friendly for new practices, whereas athenaOne's setup process is often described as cumbersome, with a lower score of 6.4, leading to frustration among new users.
- G2 users highlight Solutionreach's superior "Quality of Support" with a score of 8.4, noting responsive customer service and helpful resources. In contrast, reviewers mention that athenaOne's support is less satisfactory, with a score of 7.3, leading to longer resolution times for issues.
- Users report that Solutionreach's "Data Visualization - Value-Based Performance Management Analytics" feature is particularly strong, scoring 9.0, which helps practices make informed decisions. Conversely, reviewers mention that athenaOne lacks similar depth in data visualization, impacting the ability to analyze performance effectively.
- Reviewers mention that Solutionreach's "Patient Check-in" feature is highly rated at 8.0, streamlining the patient experience, while users on G2 report that athenaOne's check-in process is less intuitive, scoring only 7.3, which can lead to delays and patient dissatisfaction.
Pricing
Entry-Level Pricing
Solutionreach
No pricing availableathenaOne
No pricing availableFree Trial
Solutionreach
No trial information availableathenaOne
No trial information availableRatings
Meets Requirements
8.7
150
7.8
86
Ease of Use
8.7
150
7.4
86
Ease of Setup
8.2
90
6.1
27
Ease of Admin
8.6
92
7.0
21
Quality of Support
8.4
148
7.2
81
Has the product been a good partner in doing business?
8.4
91
7.3
21
Product Direction (% positive)
8.5
141
6.4
82
Features by Category
Data Management
Not enough data
8.9
6
Not enough data
8.1
6
Not enough data
8.3
6
Administrative
Not enough data
8.1
6
Not enough data
8.6
6
Not enough data
9.2
6
Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Care Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Population Health Management
Not enough data
Not enough data
Healthcare Payer Care Management Workflow ApplicationsHide 8 FeaturesShow 8 Features
Not enough data
8.0
16
Administrative
Not enough data
7.7
13
Not enough data
8.1
12
Not enough data
8.2
13
Not enough data
8.0
11
Not enough data
7.4
12
Processes
Not enough data
8.1
13
Not enough data
8.2
13
Not enough data
8.6
13
Information Flow
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Patient Experience
8.2
11
Not enough data
8.7
9
Not enough data
9.2
12
Not enough data
8.3
10
Not enough data
Clinical
Not enough data
8.9
11
Not enough data
8.9
12
Not enough data
9.0
12
Financial
Not enough data
9.0
12
Not enough data
8.5
12
Not enough data
8.3
12
Platform
8.8
12
Not enough data
8.8
13
Not enough data
9.4
9
Not enough data
8.9
9
Not enough data
8.6
11
Not enough data
8.8
11
Not enough data
9.7
10
Not enough data
9.3
10
Not enough data
Efficiency
Not enough data
8.8
11
Not enough data
9.2
11
Not enough data
9.2
10
Not enough data
8.3
11
Accuracy
Not enough data
8.5
12
Not enough data
9.0
12
Not enough data
8.8
11
Data Collection
Not enough data
7.8
6
Not enough data
6.7
6
Not enough data
7.8
6
Not enough data
7.2
6
Clinical Workflow Management
Not enough data
8.6
21
Not enough data
8.1
18
Not enough data
7.5
19
Not enough data
7.9
21
Patient Health Information Management
Not enough data
8.8
21
Not enough data
7.7
19
Not enough data
8.0
20
Agentic AI - EHR
Not enough data
Not enough data
Patient Convenience
Feature Not Available
Not enough data
6.5
9
Not enough data
Feature Not Available
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
Administration
6.9
12
Not enough data
8.1
16
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
12
Not enough data
Feature Not Available
Not enough data
Patient-Centered Functions
8.0
22
Not enough data
8.3
23
Not enough data
Feature Not Available
Not enough data
8.4
20
|
Verified
Not enough data
Feature Not Available
Not enough data
Operations
8.3
22
|
Verified
Not enough data
8.1
26
|
Verified
Not enough data
7.7
19
|
Verified
Not enough data
8.4
21
Not enough data
8.3
16
|
Verified
Not enough data
8.3
12
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Technology
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Medical Billing
Not enough data
Not enough data
Categories
Categories
Shared Categories
Solutionreach and athenaOne are categorized as Patient Case Management and Patient Engagement
Unique Categories
Solutionreach is categorized as Patient Intake, HIPAA Compliant Messaging, Patient Relationship Management (PRM), and Patient Scheduling
Reviews
Reviewers' Company Size
Solutionreach
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
athenaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Medical Practice
50.3%
Hospital & Health Care
24.8%
Health, Wellness and Fitness
16.4%
Medical Devices
2.4%
Marketing and Advertising
2.4%
Other
3.6%
Hospital & Health Care
54.5%
Medical Practice
28.2%
Health, Wellness and Fitness
5.5%
Information Technology and Services
1.8%
Individual & Family Services
1.8%
Other
8.2%
Alternatives
Discussions
How do I make sure the reviews are getting on Google and Yelp?
2 Comments
CS
If you go into the platform under Online Presence, Smart review settings, you can see what accounts are linked. Hope that helps!Read more
I would love someone to contact us regarding the SR Intake issue we are having.
1 Comment
JL
Hi Ainsley! Thank you for stopping by and asking a question. I'm Jasmine, a Research Analyst at G2, and one of my areas of expertise is health care....Read more
Is there a way to import copay's into the patient profile under insurance?
1 Comment
MF
We use Eyefinity as our PM software. We believe SR and Eyefinity are compatible and therefore if the patient owes money the information ports over. ...Read more
Is Athena a clearinghouse?
1 Comment
KA
Athena is not a clearing house. Athena is a billing software. Read more
athenaOne has no more discussions with answers
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