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Compare Samsara and Tidio 
Featured Products
At a Glance
Market Segments
Mid-Market (53.9% of reviews)
Small-Business (90.6% of reviews)
Entry-Level Pricing
No pricing available
Free Per Month
Samsara
Star Rating
(2,969)4.5 out of 5
Market Segments
Mid-Market (53.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SamsaraTidio
Star Rating
(1,858)4.7 out of 5
Market Segments
Small-Business (90.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSamsara vs Tidio
When assessing the two solutions, reviewers found Tidio easier to use, set up, and administer. Reviewers also preferred doing business with Tidio overall.
- Reviewers felt that Tidio meets the needs of their business better than Samsara.
- When comparing quality of ongoing product support, reviewers felt that Tidio is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Samsara over Tidio.
Pricing
Entry-Level Pricing
Samsara
No pricing availableTidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Samsara
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
9.0
2,421
9.1
1,303
Ease of Use
8.9
2,581
9.3
1,321
Ease of Setup
8.8
2,365
9.2
1,061
Ease of Admin
8.9
1,623
9.2
948
Quality of Support
8.5
2,241
9.2
1,136
Has the product been a good partner in doing business?
9.0
1,593
9.2
898
Product Direction (% positive)
9.3
2,421
9.2
1,171
Features by Category
Ticket and Case Management
Not enough data
8.5
83
Not enough data
8.4
81
Not enough data
8.4
87
Not enough data
8.6
89
Not enough data
7.9
71
Not enough data
8.6
80
Not enough data
8.2
75
Not enough data
8.4
75
Generative AI
Not enough data
7.2
46
Not enough data
6.9
44
Agentic AI - Help Desk
Not enough data
7.0
15
Not enough data
7.1
15
Not enough data
7.0
15
Communication Channels
Not enough data
8.7
80
Not enough data
8.7
78
Not enough data
9.2
87
Not enough data
8.0
73
Not enough data
7.2
68
Platform
Not enough data
8.8
104
Not enough data
8.9
718
|
Verified
Not enough data
9.0
109
Not enough data
8.7
110
Not enough data
8.2
94
Not enough data
8.8
107
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
8.0
101
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
101
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
99
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.5
85
Not enough data
8.3
88
Not enough data
9.2
86
Not enough data
8.8
85
Channels
Not enough data
8.2
83
Not enough data
9.0
84
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Customers
Not enough data
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
82
Not enough data
8.8
82
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
Vehicle Management
8.9
1798
Not enough data
8.2
1787
Not enough data
8.1
1783
Not enough data
9.5
1847
Not enough data
ELD Compliance
8.2
1618
Not enough data
7.9
1594
Not enough data
8.2
1606
Not enough data
7.5
1569
Not enough data
Driver Management
8.2
1761
Not enough data
9.0
1799
Not enough data
9.3
1808
Not enough data
8.9
1778
Not enough data
Deliveries
7.9
1704
Not enough data
7.5
1670
Not enough data
7.5
1672
Not enough data
Dashcam
8.7
1647
Not enough data
8.7
1644
Not enough data
8.6
1621
Not enough data
Analytics
8.2
1710
Not enough data
8.7
1733
Not enough data
7.7
1680
Not enough data
Agentic AI - Fleet Management
7.4
684
Not enough data
7.4
684
Not enough data
7.5
586
Not enough data
8.3
607
Not enough data
7.5
587
Not enough data
7.4
590
Not enough data
Generative AI - Fleet Management
7.2
575
Not enough data
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Asset Definition
8.7
976
Not enough data
8.3
958
Not enough data
7.7
940
Not enough data
Asset Tracking
9.0
995
Not enough data
8.7
972
Not enough data
8.5
965
Not enough data
Agentic AI - Asset Tracking
7.0
270
Not enough data
Channels
Not enough data
8.0
57
Not enough data
8.1
56
Not enough data
Feature Not Available
Design
Not enough data
8.4
55
Not enough data
7.6
56
Not enough data
8.0
56
Not enough data
8.2
55
Not enough data
8.2
55
Generative AI
Not enough data
7.7
37
Not enough data
7.6
36
Records Management
8.0
491
Not enough data
7.8
494
Not enough data
6.2
475
Not enough data
8.6
505
Not enough data
8.1
491
Not enough data
8.0
487
Not enough data
8.4
485
Not enough data
Accounting
6.2
459
Not enough data
5.7
451
Not enough data
5.8
451
Not enough data
Order Management
6.5
446
Not enough data
6.3
437
Not enough data
Routing and Dispatch
7.3
456
Not enough data
7.1
454
Not enough data
8.1
462
Not enough data
Agentic AI - Trucking
7.2
169
Not enough data
7.1
169
Not enough data
7.4
171
Not enough data
7.4
172
Not enough data
7.3
169
Not enough data
7.3
169
Not enough data
7.3
170
Not enough data
Reporting
7.3
577
Not enough data
8.0
589
Not enough data
8.7
596
Not enough data
7.4
570
Not enough data
Task Alerts
8.4
585
Not enough data
8.2
573
Not enough data
8.4
577
Not enough data
Planning
7.7
560
Not enough data
7.9
562
Not enough data
7.7
561
Not enough data
Work Orders
7.0
549
Not enough data
7.3
545
Not enough data
7.0
550
Not enough data
7.5
557
Not enough data
Vehicle Tracking
8.9
1149
Not enough data
9.2
1170
Not enough data
8.1
1124
Not enough data
8.3
1109
Not enough data
8.4
1119
Not enough data
Driver Tracking
8.6
1124
Not enough data
8.5
1119
Not enough data
8.6
1110
Not enough data
7.9
1092
Not enough data
Analytics
8.0
1080
Not enough data
8.4
1095
Not enough data
7.6
1063
Not enough data
Agentic AI - Fleet Tracking
7.2
448
Not enough data
7.2
454
Not enough data
Responses
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
Not enough data
8.7
496
Not enough data
8.8
487
Not enough data
8.8
486
Not enough data
8.7
470
Not enough data
8.7
427
Platform
Not enough data
9.3
506
Not enough data
8.8
456
Not enough data
8.7
456
Not enough data
8.7
453
Not enough data
8.3
352
Not enough data
8.7
404
Not enough data
8.9
467
Generative AI
Not enough data
8.0
128
Not enough data
8.1
125
Conversational Platform
Not enough data
8.4
124
Not enough data
8.1
117
Not enough data
8.1
118
Not enough data
8.4
120
Support Automation
Not enough data
8.4
113
Not enough data
8.3
110
Not enough data
8.5
110
Not enough data
8.4
115
Generative AI
Not enough data
8.1
70
Not enough data
8.1
69
Customer Support
Not enough data
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Automation
Not enough data
8.2
22
Not enough data
8.1
20
Not enough data
8.3
20
Artificial Intelligence
Not enough data
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Generative AI
Not enough data
7.8
82
Not enough data
7.4
79
Not enough data
7.2
80
Communication
Not enough data
9.3
749
|
Verified
Not enough data
9.1
752
|
Verified
Not enough data
8.5
540
Not enough data
9.1
648
|
Verified
Not enough data
8.5
482
|
Verified
Internal Use
Not enough data
8.9
718
|
Verified
Not enough data
9.0
615
|
Verified
Not enough data
8.8
610
|
Verified
Not enough data
8.6
583
|
Verified
Not enough data
8.8
567
|
Verified
Not enough data
8.7
593
|
Verified
Generative AI
Not enough data
8.1
54
Self-Service Experience
Not enough data
8.7
90
Not enough data
8.8
81
Not enough data
8.7
26
Not enough data
8.8
87
Not enough data
8.9
88
Self-Service Platform
Not enough data
8.7
90
Not enough data
9.0
94
Not enough data
8.8
88
Not enough data
8.8
90
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
26
Not enough data
7.9(won by default)
26
Process
Not enough data
8.2(won by default)
46
Not enough data
8.5(won by default)
48
Not enough data
8.4(won by default)
43
Channels
Not enough data
8.9(won by default)
49
Not enough data
8.9(won by default)
50
Not enough data
9.4(won by default)
51
Not enough data
8.1(won by default)
43
Not enough data
8.6(won by default)
43
Insight
Not enough data
8.5(won by default)
42
Not enough data
8.3(won by default)
46
Not enough data
9.1(won by default)
51
Not enough data
9.2(won by default)
41
Generative AI
Not enough data
5.2
7
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.5
44
Not enough data
8.3
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.5
43
Not enough data
8.5
42
Not enough data
8.7
42
Not enough data
8.6
43
Automation
Not enough data
8.6
46
Not enough data
8.6
44
Not enough data
8.4
45
Autonomy
Not enough data
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Samsara and Tidio share no categories
Unique Categories
Samsara is categorized as Asset Tracking, Fleet Maintenance, Fleet Tracking, Fleet Management, and Trucking
Tidio is categorized as Conversational Support, AI Agents For Business Operations, AI Customer Support Agents, AI Chatbots, Chatbots, Live Chat, Help Desk, Conversational Marketing, E-Commerce Tools, Customer Service Automation, Digital Customer Service Platforms, Customer Self-Service, Social Customer Service, Customer Communications Management, Digital Adoption Platform, and Shared Inbox
Reviews
Reviewers' Company Size
Samsara
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Transportation/Trucking/Railroad
37.8%
Construction
15.3%
Logistics and Supply Chain
6.3%
Oil & Energy
3.9%
Utilities
2.8%
Other
33.9%
Retail
8.2%
Marketing and Advertising
7.2%
Computer Software
5.5%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.1%
Other
69.9%
Discussions
Does Samsara GPS record audio?
3 Comments
PH
Yes, it you have the dual facing camera system it will record audio.Read more
How much does Samsara cost per month?
2 Comments
BD
This depends on how many trucks/assets you are looking to have covered and how you negotiate your contract with them. Standard per truck is $33/month for...Read more
What is Samsara tracking?
2 Comments
BS
If you have the Samsara camera it will also track your driver's driving as well as give you snapshots into your driver's dayRead more
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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