Compare Agentforce Sales (formerly Salesforce Sales Cloud) and SuiteCRM 
Featured Products
At a Glance
Market Segments
Mid-Market (45.9% of reviews)
Small-Business (65.2% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
No pricing available
Agentforce Sales (formerly Salesforce Sales Cloud)
Star Rating
(25,611)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSuiteCRM
Star Rating
(99)4.2 out of 5
Market Segments
Small-Business (65.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SuiteCRMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Agentforce Sales excels in automation and real-time insights, making it a powerful tool for managing sales pipelines and customer relationships. Users appreciate features like customizable dashboards that enhance efficiency in tracking sales activities.
- Users say SuiteCRM stands out for its high customizability and open-source flexibility, which allows businesses to tailor the platform to their specific workflows. This adaptability is particularly beneficial for B2B operations, as it enables modifications to fields, modules, and layouts to better manage clients and leads.
- Reviewers mention that Agentforce Sales has a more robust support system, with users highlighting its effectiveness in managing customer inquiries and onboarding processes. The centralized access for team members helps in tracking inquiries and gaining valuable performance insights.
- According to verified reviews, SuiteCRM is praised for its comprehensive set of CRM features, including lead management and marketing automation. Users find it beneficial that all these functionalities are integrated into one platform, which simplifies their workflow.
- G2 reviewers note that while Agentforce Sales has a slightly steeper learning curve during setup, its overall user experience is rated higher, particularly in ease of use and admin capabilities. Users find that the initial investment in time pays off with long-term efficiency gains.
- Users highlight that SuiteCRM, while robust, may not match the same level of user satisfaction as Agentforce Sales, particularly in areas like reporting and analytics. Some users feel that the reporting features in SuiteCRM could be more intuitive compared to the streamlined options available in Agentforce Sales.
Pricing
Entry-Level Pricing
Agentforce Sales (formerly Salesforce Sales Cloud)
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
SuiteCRM
No pricing availableFree Trial
Agentforce Sales (formerly Salesforce Sales Cloud)
Free Trial is available
SuiteCRM
No trial information availableRatings
Meets Requirements
8.8
14,048
8.7
81
Ease of Use
8.2
18,037
8.0
81
Ease of Setup
7.8
8,978
8.3
40
Ease of Admin
7.9
4,490
8.2
35
Quality of Support
8.1
12,259
8.0
75
Has the product been a good partner in doing business?
8.4
4,454
8.8
34
Product Direction (% positive)
8.3
13,699
8.5
78
Features by Category
Sales Force Automation
8.8
9582
|
Verified
9.0
68
|
Verified
8.3
6403
|
Verified
Feature Not Available
8.7
9302
|
Verified
8.6
65
|
Verified
8.3
9529
|
Verified
8.4
67
|
Verified
8.0
7327
|
Verified
8.2
57
|
Verified
8.2
7624
|
Verified
8.3
60
|
Verified
8.0
6766
|
Verified
8.2
59
|
Verified
8.1
6669
|
Verified
8.3
60
|
Verified
8.3
7418
|
Verified
8.3
60
|
Verified
Marketing Automation
8.0
6683
|
Verified
8.3
55
|
Verified
8.1
7003
|
Verified
8.0
57
|
Verified
8.5
8108
|
Verified
8.8
62
|
Verified
7.9
5434
Feature Not Available
Customer Support
8.3
6836
|
Verified
8.1
56
|
Verified
8.1
6392
|
Verified
8.0
54
|
Verified
8.2
6794
|
Verified
7.8
57
|
Verified
8.0
5505
|
Verified
7.6
53
|
Verified
8.2
5996
|
Verified
8.0
55
|
Verified
Reporting & Analytics
8.5
9020
|
Verified
8.4
65
|
Verified
8.5
9182
|
Verified
8.4
68
|
Verified
8.2
7475
|
Verified
7.9
59
|
Verified
Mobile & Social
7.9
5632
|
Verified
Feature Not Available
7.8
5254
|
Verified
8.1
48
7.7
6111
|
Verified
8.2
51
|
Verified
Platform
8.5
3649
|
Verified
8.6
39
|
Verified
8.5
3650
|
Verified
8.5
39
|
Verified
8.6
3637
|
Verified
8.8
38
|
Verified
8.4
2902
|
Verified
8.4
34
|
Verified
8.5
3180
|
Verified
8.4
34
|
Verified
8.1
3200
|
Verified
8.7
36
|
Verified
8.7
3640
|
Verified
8.6
38
|
Verified
8.1
3031
7.9
36
|
Verified
Integration
8.5
2604
|
Verified
8.4
36
|
Verified
8.5
3083
|
Verified
7.7
30
|
Verified
8.5
2907
|
Verified
7.7
30
|
Verified
Generative AI
7.6
894
7.0
5
Agentic AI - CRM
7.9
269
Not enough data
7.9
254
Not enough data
8.2
259
Not enough data
8.0
243
Not enough data
8.0
246
Not enough data
8.1
259
Not enough data
8.2
255
Not enough data
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
8.7
39
Not enough data
8.4
35
Not enough data
8.6
39
Not enough data
8.4
39
Not enough data
Analysis
8.4
32
Not enough data
8.5
38
Not enough data
8.5
35
Not enough data
8.5
34
Not enough data
Reporting
8.7
33
Not enough data
8.5
28
Not enough data
8.7
26
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.6
273
Not enough data
8.8
297
Not enough data
8.8
317
Not enough data
8.6
292
Not enough data
Organization
9.0
355
Not enough data
8.8
346
Not enough data
8.8
341
Not enough data
Performance Analysis
8.4
285
Not enough data
8.8
310
Not enough data
Sales Analysis
8.4
285
Not enough data
8.8
303
Not enough data
Generative AI
8.5
126
Not enough data
8.5
126
Not enough data
Agentic AI - AI Sales Assistant
9.2
30
Not enough data
9.2
30
Not enough data
9.0
27
Not enough data
9.0
26
Not enough data
9.3
28
Not enough data
9.1
27
Not enough data
9.3
29
Not enough data
Integrated Workflows
8.7
523
Not enough data
8.5
515
Not enough data
8.1
469
Not enough data
8.1
463
Not enough data
8.9
528
Not enough data
8.4
471
Not enough data
8.6
483
Not enough data
Repeatability and Reportability
8.4
485
Not enough data
8.7
504
Not enough data
8.7
501
Not enough data
8.3
485
Not enough data
7.8
417
Not enough data
AI and Automation
8.5
465
Not enough data
8.4
473
Not enough data
8.3
429
Not enough data
8.0
433
Not enough data
7.8
416
Not enough data
Generative AI
7.4
271
Not enough data
Agentic AI - Sales Engagement
8.3
90
Not enough data
8.5
91
Not enough data
8.6
88
Not enough data
8.4
91
Not enough data
8.4
90
Not enough data
8.2
91
Not enough data
8.5
91
Not enough data
Call Analytics
8.7
131
Not enough data
8.5
135
Not enough data
8.7
131
Not enough data
8.9
132
Not enough data
Artificial Intelligence - Conversation Intelligence
8.7
141
Not enough data
8.6
125
Not enough data
Not enough data
Not enough data
Generative AI
8.3
59
Not enough data
Agentic AI - Conversation Intelligence
8.6
12
Not enough data
9.2
14
Not enough data
9.2
13
Not enough data
9.2
14
Not enough data
8.6
12
Not enough data
8.8
12
Not enough data
9.0
13
Not enough data
Revenue Sourcing and Forecasting
8.7
67
Not enough data
8.5
68
Not enough data
8.8
68
Not enough data
8.5
64
Not enough data
8.5
65
Not enough data
8.3
58
Not enough data
8.2
59
Not enough data
CRM Data Enrichment
8.1
64
Not enough data
8.4
63
Not enough data
8.2
60
Not enough data
8.1
64
Not enough data
8.5
57
Not enough data
Account Management
8.3
64
Not enough data
8.1
64
Not enough data
8.1
61
Not enough data
8.3
60
Not enough data
8.6
56
Not enough data
8.4
57
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.9
21
Not enough data
8.2
21
Not enough data
8.3
21
Not enough data
8.2
21
Not enough data
8.2
22
Not enough data
Territory Mapping
8.8
35
Not enough data
8.6
33
Not enough data
8.5
33
Not enough data
Route Planning
9.0
32
Not enough data
9.0
34
Not enough data
9.2
35
Not enough data
Sales Performance Management
8.4
30
Not enough data
8.5
33
Not enough data
9.0
33
Not enough data
Presentation and Forms
8.0
29
Not enough data
8.3
32
Not enough data
8.5
32
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
8.1
157
Not enough data
8.5
158
Not enough data
8.1
157
Not enough data
8.1
156
Not enough data
8.8
159
Not enough data
Branding & Customizatio
8.1
152
Not enough data
8.2
155
Not enough data
8.3
155
Not enough data
Automatic Rules & Configurations
8.4
156
Not enough data
8.3
156
Not enough data
8.0
157
Not enough data
Agentic AI - Business Scheduling
8.4
33
Not enough data
8.4
35
Not enough data
Sales Performance Features - Sales Planning
8.5
176
Not enough data
8.5
165
Not enough data
8.5
170
Not enough data
8.7
173
Not enough data
8.6
172
Not enough data
8.8
168
Not enough data
8.2
165
Not enough data
Territory Management - Sales Planning
8.6
167
Not enough data
8.5
173
Not enough data
Quota & Capacity Management - Sales Planning
8.4
170
Not enough data
8.4
177
Not enough data
8.4
169
Not enough data
Agentic AI - Sales Planning
8.5
58
Not enough data
8.6
57
Not enough data
Agentic AI - Lead Scoring
7.9
57
Not enough data
8.3
56
Not enough data
8.0
58
Not enough data
8.1
59
Not enough data
Attribution
8.9
455
Not enough data
8.9
459
Not enough data
8.6
437
Not enough data
Discovery
8.9
463
Not enough data
8.6
456
Not enough data
8.6
434
Not enough data
Management
8.5
422
Not enough data
8.6
444
Not enough data
Platform
8.6
434
Not enough data
8.6
433
Not enough data
Agentic AI - Sales Performance Management
8.5
76
Not enough data
8.7
76
Not enough data
8.5
77
Not enough data
Incentives
8.2
440
Not enough data
8.4
505
Not enough data
8.0
438
Not enough data
8.6
515
Not enough data
Personalization
8.6
486
Not enough data
8.8
564
Not enough data
8.9
597
Not enough data
8.6
538
Not enough data
Administrative
8.7
568
Not enough data
8.5
529
Not enough data
8.4
511
Not enough data
Agentic AI - Email Tracking
8.2
64
Not enough data
8.4
62
Not enough data
8.4
62
Not enough data
8.3
63
Not enough data
8.4
63
Not enough data
8.3
62
Not enough data
8.4
65
Not enough data
Analytics
8.3
570
Not enough data
8.4
579
Not enough data
8.3
593
Not enough data
Customizations
8.7
625
Not enough data
8.5
595
Not enough data
8.6
628
Not enough data
8.4
573
Not enough data
8.4
600
Not enough data
Generative AI
7.5
292
Not enough data
Agentic AI - Sales Analytics
8.3
80
Not enough data
8.6
80
Not enough data
8.4
80
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
Data Sourcing
8.5
969
Not enough data
8.7
1000
Not enough data
8.3
903
Not enough data
8.7
1031
Not enough data
8.6
963
Not enough data
Predictive Analytics
8.4
947
Not enough data
8.6
963
Not enough data
8.1
856
Not enough data
8.3
897
Not enough data
Sales Management
8.7
986
Not enough data
8.1
859
Not enough data
8.6
983
Not enough data
8.8
1052
Not enough data
Agentic AI - Outbound Call Tracking
8.6
39
Not enough data
8.6
40
Not enough data
Calling
8.5
186
Not enough data
8.4
177
Not enough data
8.7
186
Not enough data
8.7
184
Not enough data
8.6
45
Not enough data
Contacts
8.8
177
Not enough data
8.7
180
Not enough data
8.7
182
Not enough data
Insights
9.1
189
Not enough data
8.9
183
Not enough data
8.3
179
Not enough data
8.5
189
Not enough data
8.4
183
Not enough data
8.7
39
Not enough data
Agentic AI - Sales Coaching
9.1
22
Not enough data
9.0
22
Not enough data
9.2
23
Not enough data
9.3
23
Not enough data
Training
8.8
259
Not enough data
8.8
251
Not enough data
8.5
210
Not enough data
8.5
245
Not enough data
Feedback
8.8
240
Not enough data
8.6
235
Not enough data
8.6
216
Not enough data
8.6
203
Not enough data
8.8
227
Not enough data
8.9
230
Not enough data
8.7
201
Not enough data
Generative AI
7.7
73
Not enough data
Agentic AI - Sales Enablement
8.0
35
Not enough data
8.1
34
Not enough data
8.3
35
Not enough data
Content Management
8.3
354
Not enough data
8.1
345
Not enough data
8.2
331
Not enough data
8.5
320
Not enough data
8.3
338
Not enough data
Analytics
8.7
349
Not enough data
8.4
346
Not enough data
8.5
227
Not enough data
8.3
353
Not enough data
Learning Management - Sales Enablement
8.4
28
Not enough data
8.5
28
Not enough data
8.5
28
Not enough data
Revenue Enablement - Sales Enablement
8.4
27
Not enough data
8.3
30
Not enough data
8.9
29
Not enough data
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Sales (formerly Salesforce Sales Cloud) and SuiteCRM are categorized as CRM
Unique Categories
Agentforce Sales (formerly Salesforce Sales Cloud) is categorized as Sales Planning, Business Scheduling, Revenue Operations & Intelligence (RO&I), Conversation Intelligence, Sales Engagement, AI Sales Assistant, Location Intelligence, Field Sales, Sales Coaching, Sales Enablement, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, and Revenue AI Platforms
SuiteCRM is categorized as Online Form Builder
Reviews
Reviewers' Company Size
Agentforce Sales (formerly Salesforce Sales Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SuiteCRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.6%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.7%
Information Technology and Services
15.4%
Computer Software
9.9%
Telecommunications
6.6%
Accounting
5.5%
Internet
5.5%
Other
57.1%
Alternatives
Discussions
When do you need a CRM?
11 Comments
TF
Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
MD
TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest Read more
What are the features of CRM software?
8 Comments
AP
1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,...Read more
SuiteCRM has no discussions with answers
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