Introducing G2.ai, the future of software buying.Try now
Compare Salesforce Sales Cloud and SuiteCRM 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Salesflare
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Zoho CRM
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Attio
Visit Website
At a Glance
Market Segments
Mid-Market (45.9% of reviews)
Small-Business (68.2% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
No pricing available
Salesforce Sales Cloud
Star Rating
(25,297)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSuiteCRM
Star Rating
(94)4.2 out of 5
Market Segments
Small-Business (68.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SuiteCRMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Sales Cloud excels in Opportunity and Pipeline Management with a score of 9.0, while SuiteCRM follows closely with a score of 8.5. Reviewers mention that Salesforce's robust features allow for better tracking and forecasting of sales opportunities.
- Reviewers mention that SuiteCRM shines in Contact & Account Management, scoring 9.0 compared to Salesforce's 8.8. Users on G2 appreciate SuiteCRM's user-friendly interface and customization options that make managing contacts more intuitive.
- G2 users highlight that Salesforce Sales Cloud offers superior Lead Management capabilities with a score of 8.5, while SuiteCRM scores 8.8. Users say that Salesforce's integration with various marketing tools enhances lead tracking and conversion rates.
- Users report that SuiteCRM provides better Ease of Setup with a score of 8.1 compared to Salesforce's 7.8. Reviewers mention that SuiteCRM's straightforward installation process is a significant advantage for small businesses looking to implement CRM solutions quickly.
- Reviewers mention that Salesforce Sales Cloud has a more comprehensive Customer Support system, scoring 8.1, while SuiteCRM scores 8.0. Users say that Salesforce's extensive knowledge base and support portal are invaluable for troubleshooting and learning.
- Users on G2 report that SuiteCRM's Customization features are highly rated at 8.6, compared to Salesforce's 8.5. Reviewers mention that SuiteCRM allows for more tailored solutions, which is particularly beneficial for businesses with unique needs.
Pricing
Entry-Level Pricing
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
SuiteCRM
No pricing availableFree Trial
Salesforce Sales Cloud
Free Trial is available
SuiteCRM
No trial information availableRatings
Meets Requirements
8.8
13,791
8.6
78
Ease of Use
8.2
17,771
7.9
78
Ease of Setup
7.8
8,736
8.2
37
Ease of Admin
7.9
4,441
8.2
35
Quality of Support
8.1
12,029
8.0
73
Has the product been a good partner in doing business?
8.4
4,404
8.8
34
Product Direction (% positive)
8.2
13,465
8.4
75
Features by Category
Sales Force Automation
8.8
9451
|
Verified
9.0
67
|
Verified
8.3
6390
|
Verified
Feature Not Available
8.7
9172
|
Verified
8.5
62
|
Verified
8.3
9430
|
Verified
8.4
66
|
Verified
8.0
7312
|
Verified
8.2
56
|
Verified
8.2
7603
|
Verified
8.2
59
|
Verified
8.0
6751
|
Verified
8.2
58
|
Verified
8.1
6650
|
Verified
8.3
59
|
Verified
8.3
7402
|
Verified
8.2
59
|
Verified
Marketing Automation
8.0
6663
|
Verified
8.3
54
|
Verified
8.1
6985
|
Verified
8.0
56
|
Verified
8.5
8011
|
Verified
8.8
60
|
Verified
7.9
5423
Feature Not Available
Customer Support
8.3
6808
|
Verified
8.1
56
|
Verified
8.1
6381
|
Verified
8.0
54
|
Verified
8.2
6778
|
Verified
7.8
57
|
Verified
8.0
5494
|
Verified
7.6
53
|
Verified
8.2
5984
|
Verified
8.0
55
|
Verified
Reporting & Analytics
8.5
8930
|
Verified
8.4
64
|
Verified
8.5
9117
|
Verified
8.3
66
|
Verified
8.2
7425
|
Verified
7.9
59
|
Verified
Mobile & Social
7.9
5613
|
Verified
Feature Not Available
7.8
5245
|
Verified
8.1
48
7.7
6093
|
Verified
8.2
51
|
Verified
Platform
8.5
3585
|
Verified
8.6
38
|
Verified
8.5
3592
|
Verified
8.5
38
|
Verified
8.6
3617
|
Verified
8.8
38
|
Verified
8.4
2895
|
Verified
8.4
34
|
Verified
8.5
3168
|
Verified
8.4
34
|
Verified
8.1
3189
|
Verified
8.6
35
|
Verified
8.7
3591
|
Verified
8.6
37
|
Verified
8.1
3023
7.8
35
|
Verified
Integration
8.5
2599
|
Verified
8.4
35
|
Verified
8.5
3051
|
Verified
7.7
30
|
Verified
8.5
2890
|
Verified
7.7
30
|
Verified
Generative AI
7.6
882
7.0
5
Agentic AI - CRM
7.9
244
Not enough data
7.9
244
Not enough data
8.2
241
Not enough data
8.0
238
Not enough data
8.0
236
Not enough data
8.1
238
Not enough data
8.2
240
Not enough data
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
8.7
39
Not enough data
8.4
35
Not enough data
8.6
39
Not enough data
8.4
39
Not enough data
Analysis
8.4
32
Not enough data
8.5
38
Not enough data
8.5
35
Not enough data
8.5
34
Not enough data
Reporting
8.7
33
Not enough data
8.5
28
Not enough data
8.7
26
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.6
271
Not enough data
8.8
293
Not enough data
8.8
315
Not enough data
8.6
289
Not enough data
Organization
8.9
350
Not enough data
8.8
341
Not enough data
8.8
335
Not enough data
Performance Analysis
8.4
283
Not enough data
8.8
306
Not enough data
Sales Analysis
8.4
284
Not enough data
8.8
298
Not enough data
Generative AI
8.5
123
Not enough data
8.4
123
Not enough data
Agentic AI - AI Sales Assistant
9.1
26
Not enough data
9.0
26
Not enough data
8.9
25
Not enough data
9.0
24
Not enough data
9.2
25
Not enough data
9.1
25
Not enough data
9.1
25
Not enough data
Integrated Workflows
8.7
519
Not enough data
8.5
511
Not enough data
8.1
467
Not enough data
8.1
462
Not enough data
8.9
521
Not enough data
8.4
470
Not enough data
8.6
483
Not enough data
Repeatability and Reportability
8.4
484
Not enough data
8.7
502
Not enough data
8.7
498
Not enough data
8.4
484
Not enough data
7.8
418
Not enough data
AI and Automation
8.5
463
Not enough data
8.4
470
Not enough data
8.3
429
Not enough data
8.0
433
Not enough data
7.8
415
Not enough data
Generative AI
7.4
269
Not enough data
Agentic AI - Sales Engagement
8.3
89
Not enough data
8.5
90
Not enough data
8.6
87
Not enough data
8.4
89
Not enough data
8.3
89
Not enough data
8.3
89
Not enough data
8.5
88
Not enough data
Call Analytics
8.7
132
Not enough data
8.6
136
Not enough data
8.7
132
Not enough data
8.9
132
Not enough data
Agent Performance Management
8.7
141
Not enough data
8.7
125
Not enough data
8.7
142
Not enough data
Generative AI
8.2
57
Not enough data
Agentic AI - Conversation Intelligence
8.8
12
Not enough data
9.2
13
Not enough data
9.3
12
Not enough data
9.2
13
Not enough data
8.8
12
Not enough data
9.1
13
Not enough data
9.1
13
Not enough data
Revenue Sourcing and Forecasting
8.6
64
Not enough data
8.4
64
Not enough data
8.8
65
Not enough data
8.5
62
Not enough data
8.4
62
Not enough data
8.3
56
Not enough data
8.2
57
Not enough data
CRM Data Enrichment
8.1
62
Not enough data
8.4
60
Not enough data
8.2
58
Not enough data
8.0
61
Not enough data
8.5
55
Not enough data
Account Management
8.2
62
Not enough data
8.0
62
Not enough data
8.1
59
Not enough data
8.2
58
Not enough data
8.6
54
Not enough data
8.4
55
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
8.1
19
Not enough data
8.0
19
Not enough data
Territory Mapping
8.8
35
Not enough data
8.6
33
Not enough data
8.4
33
Not enough data
Route Planning
9.0
32
Not enough data
9.0
34
Not enough data
9.2
35
Not enough data
Sales Performance Management
8.3
30
Not enough data
8.4
33
Not enough data
9.0
33
Not enough data
Presentation and Forms
8.0
29
Not enough data
8.3
32
Not enough data
8.5
32
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
8.1
156
Not enough data
8.5
157
Not enough data
8.1
157
Not enough data
8.1
156
Not enough data
8.8
157
Not enough data
Branding & Customizatio
8.1
151
Not enough data
8.2
155
Not enough data
8.3
154
Not enough data
Automatic Rules & Configurations
8.4
155
Not enough data
8.3
154
Not enough data
8.0
157
Not enough data
Agentic AI - Business Scheduling
8.5
33
Not enough data
8.3
33
Not enough data
Sales Performance Features - Sales Planning
8.4
175
Not enough data
8.5
165
Not enough data
8.5
170
Not enough data
8.6
171
Not enough data
8.6
169
Not enough data
8.8
168
Not enough data
8.2
165
Not enough data
Territory Management - Sales Planning
8.6
166
Not enough data
8.5
171
Not enough data
Quota & Capacity Management - Sales Planning
8.4
168
Not enough data
8.4
175
Not enough data
8.4
169
Not enough data
Agentic AI - Sales Planning
8.5
57
Not enough data
8.5
56
Not enough data
Agentic AI - Lead Scoring
7.8
52
Not enough data
8.2
52
Not enough data
7.9
52
Not enough data
8.0
53
Not enough data
Attribution
8.9
447
Not enough data
8.9
451
Not enough data
8.6
433
Not enough data
Discovery
8.9
454
Not enough data
8.6
449
Not enough data
8.6
431
Not enough data
Management
8.5
419
Not enough data
8.7
437
Not enough data
Platform
8.6
429
Not enough data
8.6
429
Not enough data
Agentic AI - Sales Performance Management
8.5
74
Not enough data
8.6
74
Not enough data
8.6
75
Not enough data
Incentives
8.2
438
Not enough data
8.4
501
Not enough data
8.0
436
Not enough data
8.6
513
Not enough data
Personalization
8.6
482
Not enough data
8.8
559
Not enough data
8.9
591
Not enough data
8.6
536
Not enough data
Administrative
8.8
564
Not enough data
8.5
527
Not enough data
8.4
508
Not enough data
Agentic AI - Email Tracking
8.2
65
Not enough data
8.4
63
Not enough data
8.4
63
Not enough data
8.3
64
Not enough data
8.4
64
Not enough data
8.3
63
Not enough data
8.4
66
Not enough data
Analytics
8.3
570
Not enough data
8.4
578
Not enough data
8.4
592
Not enough data
Customizations
8.7
622
Not enough data
8.5
590
Not enough data
8.6
626
Not enough data
8.4
571
Not enough data
8.4
599
Not enough data
Generative AI
7.5
292
Not enough data
Agentic AI - Sales Analytics
8.3
80
Not enough data
8.6
79
Not enough data
8.3
79
Not enough data
8.3
79
Not enough data
8.3
79
Not enough data
Data Sourcing
8.5
965
Not enough data
8.7
996
Not enough data
8.3
900
Not enough data
8.7
1027
Not enough data
8.6
960
Not enough data
Predictive Analytics
8.4
942
Not enough data
8.6
955
Not enough data
8.1
853
Not enough data
8.3
893
Not enough data
Sales Management
8.7
982
Not enough data
8.1
856
Not enough data
8.6
977
Not enough data
8.8
1045
Not enough data
Agentic AI - Outbound Call Tracking
8.5
38
Not enough data
8.5
39
Not enough data
Calling
8.5
186
Not enough data
8.4
177
Not enough data
8.7
186
Not enough data
8.7
183
Not enough data
8.8
43
Not enough data
Contacts
8.8
177
Not enough data
8.7
180
Not enough data
8.7
182
Not enough data
Insights
9.1
187
Not enough data
8.9
183
Not enough data
8.3
179
Not enough data
8.5
189
Not enough data
8.4
183
Not enough data
8.6
39
Not enough data
Agentic AI - Sales Coaching
9.1
22
Not enough data
9.0
22
Not enough data
9.1
22
Not enough data
9.2
22
Not enough data
Training
8.8
259
Not enough data
8.8
251
Not enough data
8.5
211
Not enough data
8.5
246
Not enough data
Feedback
8.8
239
Not enough data
8.6
236
Not enough data
8.6
216
Not enough data
8.6
204
Not enough data
8.9
228
Not enough data
8.9
229
Not enough data
8.7
202
Not enough data
Generative AI
7.7
73
Not enough data
Agentic AI - Sales Enablement
8.1
32
Not enough data
8.2
32
Not enough data
8.3
32
Not enough data
Content Management
8.3
352
Not enough data
8.2
343
Not enough data
8.2
328
Not enough data
8.5
319
Not enough data
8.3
336
Not enough data
Analytics
8.7
343
Not enough data
8.4
342
Not enough data
8.5
224
Not enough data
8.3
351
Not enough data
Learning Management - Sales Enablement
8.6
25
Not enough data
8.7
25
Not enough data
8.6
25
Not enough data
Revenue Enablement - Sales Enablement
8.5
25
Not enough data
8.5
26
Not enough data
9.1
25
Not enough data
Categories
Categories
Shared Categories
Salesforce Sales Cloud and SuiteCRM are categorized as CRM
Unique Categories
Salesforce Sales Cloud is categorized as Business Scheduling, Field Sales, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Sales Planning, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, Revenue Operations & Intelligence (RO&I), Outbound Call Tracking, and Location Intelligence
SuiteCRM is categorized as Online Form Builder
Reviews
Reviewers' Company Size
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SuiteCRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.5%
Information Technology and Services
11.7%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.7%
Information Technology and Services
15.9%
Computer Software
9.1%
Telecommunications
6.8%
Internet
5.7%
Accounting
5.7%
Other
56.8%
Alternatives
Discussions
When do you need a CRM?
11 Comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
SuiteCRM has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
