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At a Glance
Market Segments
Small-Business (61.0% of reviews)
Small-Business (41.2% of reviews)
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
No pricing available
JustCall
Star Rating
(2,343)4.3 out of 5
Market Segments
Small-Business (61.0% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
Free Trial is available
Browse all 8 pricing plansZoho Voice
Star Rating
(17)4.2 out of 5
Market Segments
Small-Business (41.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Zoho VoiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that JustCall excels in overall user satisfaction, reflected in its higher G2 Score of 63.98 compared to Zoho Voice's 41.67. Users appreciate its simple and reliable interface for everyday business communication, highlighting features like automatic call logging and seamless CRM integration.
- Users say that JustCall's implementation process is straightforward, making it easy to get started. Recent feedback emphasizes the intuitive onboarding experience, which helps users quickly adapt to the platform, while Zoho Voice has fewer recent reviews, indicating potential challenges in user experience.
- Reviewers mention that JustCall provides a more comprehensive feature set for managing calls and SMS from one platform. Users specifically note the convenience of instant local numbers and the ability to handle multiple communication channels efficiently, whereas Zoho Voice's features, while useful, may not be as robust in comparison.
- According to verified reviews, JustCall's quality of support is rated highly, with users appreciating the responsiveness and helpfulness of the support team. In contrast, while Zoho Voice also has decent support, it doesn't quite match the level of satisfaction reported by JustCall users.
- Users highlight that JustCall's focus on small businesses is evident, with 60.9% of reviews coming from this segment. This tailored approach resonates well with users who find the platform's features align closely with their specific needs, while Zoho Voice has a smaller percentage of small business users at 41.2%.
- Reviewers note that while Zoho Voice offers useful features like call barging and live call monitoring, JustCall's overall performance and user satisfaction metrics suggest it may be a better fit for those seeking a more integrated and user-friendly experience in their daily operations.
Pricing
Entry-Level Pricing
JustCall
Team
$29.00
2 - User/Month (Billed Annually)
Business phone system with CRM integrations
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes
Zoho Voice
No pricing availableFree Trial
JustCall
Free Trial is available
Zoho Voice
No trial information availableRatings
Meets Requirements
8.6
2,123
8.1
17
Ease of Use
8.8
2,171
8.6
17
Ease of Setup
8.7
1,898
8.9
16
Ease of Admin
8.6
727
8.8
8
Quality of Support
8.3
1,967
8.2
16
Has the product been a good partner in doing business?
8.7
726
8.1
8
Product Direction (% positive)
8.8
2,115
7.3
17
Features by Category
Ticket and Case Management
8.1
151
Not enough data
8.0
151
Not enough data
7.9
145
Not enough data
7.7
145
Not enough data
7.5
134
Not enough data
7.9
139
Not enough data
7.7
132
Not enough data
8.0
143
Not enough data
Generative AI
7.5
104
Not enough data
7.7
35
Not enough data
Agentic AI - Help Desk
7.4
9
Not enough data
6.3
9
Not enough data
7.4
9
Not enough data
Communication Channels
7.7
134
Not enough data
7.7
131
Not enough data
7.9
141
Not enough data
7.1
129
Not enough data
8.5
141
Not enough data
Platform
7.9
146
Not enough data
7.8
289
Not enough data
8.4
148
Not enough data
8.3
150
Not enough data
8.0
147
Not enough data
8.4
146
Not enough data
Lead Facilitation
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.4
53
Not enough data
7.9
55
Not enough data
Organization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Performance Analysis
7.7
53
Not enough data
7.9
53
Not enough data
Sales Analysis
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
7.3
55
Not enough data
Feature Not Available
Not enough data
Agentic AI - AI Sales Assistant
7.5
12
Not enough data
7.0
11
Not enough data
6.5
10
Not enough data
7.8
12
Not enough data
7.4
12
Not enough data
6.8
12
Not enough data
8.0
10
Not enough data
Dialing Options
8.4
575
Not enough data
8.5
572
|
Verified
Not enough data
8.3
8
Not enough data
Agent Tools
7.9
540
|
Verified
Not enough data
8.1
560
|
Verified
Not enough data
9.0
576
|
Verified
Not enough data
Automation
8.1
544
|
Verified
Not enough data
8.1
541
|
Verified
Not enough data
8.0
544
|
Verified
Not enough data
Agentic AI - Auto Dialer
8.6
11
Not enough data
9.0
13
Not enough data
AI Capabilities - Auto Dialer
8.1
9
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
Call Analytics
8.7
53
Not enough data
7.9
53
Not enough data
8.1
53
Not enough data
8.1
54
Not enough data
Agent Performance Management
8.1
55
Not enough data
8.2
53
Not enough data
7.7
53
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Conversation Intelligence
7.5
6
Not enough data
7.7
5
Not enough data
7.8
6
Not enough data
8.0
5
Not enough data
7.2
6
Not enough data
7.3
5
Not enough data
8.1
7
Not enough data
Text Messaging
8.4
321
Not enough data
8.7
335
Not enough data
8.4
328
Not enough data
8.0
312
Not enough data
7.2
303
Not enough data
8.0
320
Not enough data
8.1
316
Not enough data
8.2
321
Not enough data
SMS Platform
8.0
312
Not enough data
8.2
320
Not enough data
7.2
311
Not enough data
7.1
308
Not enough data
7.2
295
Not enough data
8.1
306
Not enough data
Agentic AI - SMS Marketing
8.2
11
Not enough data
8.5
12
Not enough data
7.9
13
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
7.6
12
Not enough data
Channels
8.0
351
Not enough data
7.8
351
Not enough data
6.9
352
Not enough data
Design
7.8
352
Not enough data
7.3
358
Not enough data
8.1
365
Not enough data
8.1
357
Not enough data
8.3
352
Not enough data
Generative AI
7.4
139
Not enough data
Feature Not Available
Not enough data
Quality Assurance
8.0
67
Not enough data
7.9
62
Not enough data
7.9
59
Not enough data
Engagement
8.0
65
Not enough data
8.1
67
Not enough data
7.5
63
Not enough data
Performance
8.7
66
Not enough data
8.6
63
Not enough data
Generative AI
7.5
63
Not enough data
7.7
60
Not enough data
Channels
8.7
497
|
Verified
8.5
14
7.4
454
7.9
14
7.6
435
7.9
14
8.4
489
|
Verified
8.2
14
Feature Not Available
8.5
14
Generative AI
Feature Not Available
7.7
13
Functions
8.1
493
|
Verified
8.6
13
8.1
478
|
Verified
8.2
14
8.0
485
|
Verified
8.6
14
7.9
414
7.7
14
8.0
450
|
Verified
8.0
14
8.2
462
|
Verified
8.3
14
8.0
445
|
Verified
8.2
14
8.0
445
|
Verified
8.3
14
Agentic AI - Contact Center
7.2
6
Not enough data
8.3
6
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
Administrative
8.3
482
|
Verified
8.5
13
8.4
483
|
Verified
8.5
13
8.4
517
|
Verified
8.8
13
8.7
457
|
Verified
9.1
13
7.9
463
8.6
13
Responses
7.8
32
Not enough data
8.0
31
Not enough data
8.4
32
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
7.6
30
Not enough data
7.2
29
Not enough data
Feature Not Available
Not enough data
7.7
30
Not enough data
Platform
8.0
31
Not enough data
8.3
32
Not enough data
8.0
32
Not enough data
Autonomy - AI Agents
7.5
29
Not enough data
Feature Not Available
Not enough data
7.6
31
Not enough data
7.7
30
Not enough data
Generative AI
7.6
30
Not enough data
7.4
31
Not enough data
Workforce Management
8.4
87
Not enough data
8.0
84
Not enough data
7.8
88
Not enough data
7.6
83
Not enough data
8.3
90
Not enough data
Administration
7.9
84
Not enough data
8.1
86
Not enough data
8.4
88
Not enough data
7.6
78
Not enough data
7.9
89
Not enough data
Platform
7.4
282
Not enough data
8.2
287
Not enough data
7.9
291
Not enough data
8.3
294
Not enough data
8.1
288
Not enough data
7.8
282
Not enough data
8.1
283
Not enough data
Generative AI
6.9
99
Not enough data
Workforce Management
8.5
284
Not enough data
8.4
285
Not enough data
Call Center Infrastructure (CCI)
8.1
8
Not enough data
8.5
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
Administrative
8.8
291
Not enough data
8.4
290
Not enough data
Generative AI
7.5
34
Not enough data
7.7
35
Not enough data
7.6
34
Not enough data
Communication
8.0
198
Not enough data
8.2
200
Not enough data
7.7
188
Not enough data
8.1
189
Not enough data
7.5
190
Not enough data
Internal Use
7.8
289
Not enough data
8.0
195
Not enough data
7.9
191
Not enough data
7.9
188
Not enough data
8.2
193
Not enough data
8.2
194
Not enough data
Generative AI
7.1
35
Not enough data
Self-Service Experience
8.2
165
Not enough data
7.9
169
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
164
Not enough data
Self-Service Platform
7.9
166
Not enough data
8.1
165
Not enough data
7.4
163
Not enough data
8.5
166
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.2
55
Not enough data
Generative AI
7.2
72
Not enough data
7.3
73
Not enough data
Generative AI
7.3
126
Not enough data
7.4
125
Not enough data
Feature Not Available
Not enough data
Monitoring
8.4
135
Not enough data
8.0
134
Not enough data
Feature Not Available
Not enough data
7.6
128
Not enough data
7.3
126
Not enough data
Logging
8.8
143
Not enough data
7.5
126
Not enough data
6.7
129
Not enough data
7.3
131
Not enough data
Feedback
8.3
135
Not enough data
8.0
130
Not enough data
Productivity - Employee Monitoring
8.1
58
Not enough data
8.4
58
Not enough data
8.0
57
Not enough data
7.6
57
Not enough data
Basic Communication - Cloud PBX
8.5
42
Not enough data
8.6
42
Not enough data
8.6
39
Not enough data
8.5
39
Not enough data
8.6
42
Not enough data
8.7
39
Not enough data
Advanced Features - Cloud PBX
8.5
38
Not enough data
8.5
40
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform Basics - VoIP Providers
7.8
9
Not enough data
7.8
9
Not enough data
7.8
9
Not enough data
8.0
9
Not enough data
6.7
7
Not enough data
6.4
7
Not enough data
Basic Communication
9.0
310
|
Verified
Not enough data
5.8
261
Not enough data
7.7
277
Not enough data
Feature Not Available
Not enough data
7.0
270
|
Verified
Not enough data
7.6
268
|
Verified
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
6.0
5
Not enough data
6.3
5
Not enough data
Access
7.8
269
|
Verified
Not enough data
8.2
293
Not enough data
8.1
286
Not enough data
Advanced Features
7.1
267
Not enough data
7.0
255
|
Verified
Not enough data
8.8
301
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.6
24
Not enough data
7.4
23
Not enough data
Calling
9.0
650
Not enough data
8.0
589
Not enough data
8.6
620
Not enough data
8.6
622
Not enough data
7.6
25
Not enough data
Contacts
8.2
605
Not enough data
8.0
591
Not enough data
7.9
587
Not enough data
Insights
8.4
615
Not enough data
8.2
611
Not enough data
8.0
586
Not enough data
7.1
547
Not enough data
7.3
541
Not enough data
7.5
23
Not enough data
Agentic AI - Audio Conferencing
8.0
5
Not enough data
8.3
5
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.0
20
Not enough data
8.0
21
Not enough data
7.9
20
Not enough data
7.4
22
Not enough data
7.8
24
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
22
Not enough data
7.7
22
Not enough data
8.4
23
Not enough data
8.3
27
Not enough data
Automation
8.8
28
Not enough data
8.2
21
Not enough data
8.3
21
Not enough data
Autonomy
8.1
21
Not enough data
8.2
21
Not enough data
8.5
24
Not enough data
8.3
22
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
JustCall and Zoho Voice are categorized as Contact Center
Unique Categories
JustCall is categorized as AI Customer Support Agents, Cloud PBX Platforms, Digital Customer Service Platforms, AI Agents For Business Operations, Contact Center Quality Assurance, Customer Communications Management, SMS Marketing, Speech Analytics, Conversation Intelligence, AI Sales Assistant, Auto Dialer, Audio Conferencing, Outbound Call Tracking, Live Chat, VoIP Providers, Employee Monitoring, Help Desk, Contact Center Workforce, Call Center Infrastructure (CCI), Customer Self-Service, and AI Voice Assistants
Zoho Voice has no unique categories
Reviews
Reviewers' Company Size
JustCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Voice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.5%
Financial Services
6.5%
Real Estate
6.0%
Information Technology and Services
5.8%
Marketing and Advertising
5.1%
Other
66.1%
Information Technology and Services
17.6%
Consulting
11.8%
Manufacturing
5.9%
Telecommunications
5.9%
Outsourcing/Offshoring
5.9%
Other
52.9%
Alternatives
Discussions
Will you be releasing an update on the Android app to enable the use of saved-reply templates?
3 Comments
NS
This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this featureRead more
What is the reason you can not copy and paste in the texting portion?
2 Comments
JV
I do ctrl+C and ctrl+v to paste. It works for me on windows.Read more
Can I send video or audio messages to my clients?
2 Comments
Official Response from JustCall
Yes, JustCall users can send video and audio messages using the MMS feature.
Joseph, you can set up automation for sending short follow-up audio or video...Read more
Zoho Voice has no discussions with answers
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