Introducing G2.ai, the future of software buying.Try now
Compare JustCall and Observe.AI 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ultatel
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Scorebuddy
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ada
Visit Website
At a Glance
Market Segments
Small-Business (61.0% of reviews)
Mid-Market (64.4% of reviews)
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
No pricing available
JustCall
Star Rating
(2,289)4.3 out of 5
Market Segments
Small-Business (61.0% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
Free Trial is available
Browse all 8 pricing plansObserve.AI
Star Rating
(238)4.6 out of 5
Market Segments
Mid-Market (64.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Observe.AISummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that JustCall excels in its Preview Dialing feature, scoring 8.4, which allows for a more controlled dialing experience compared to Observe.AI's score of 8.2. Reviewers mention that this feature enhances their productivity by allowing agents to prepare before calls.
- Reviewers mention that Observe.AI shines in Call Recording, with a score of 9.5, significantly higher than JustCall's 8.8. Users on G2 appreciate the clarity and reliability of recordings, which are crucial for training and quality assurance.
- Users say that Observe.AI's Quality of Support is notably superior, with a score of 9.3 compared to JustCall's 8.3. Reviewers highlight the responsiveness and helpfulness of the support team, making it easier to resolve issues quickly.
- G2 users report that JustCall's Ticket Creation User Experience scores 8.0, which is lower than the overall expectations for user-friendly interfaces. In contrast, users on G2 find Observe.AI's ticketing system more intuitive, contributing to a smoother workflow.
- Reviewers mention that Observe.AI's Machine Learning capabilities, scoring 8.9, provide advanced insights that help in Lead Qualification, which is rated at 9.0. Users say this feature allows for better targeting and conversion rates compared to JustCall's 8.2.
- Users report that JustCall's Mobile Access is rated at 8.6, which is competitive, but they feel that Observe.AI's mobile features, while rated slightly lower at 8.2, offer a more seamless experience for on-the-go agents, particularly in accessing reports and analytics.
Pricing
Entry-Level Pricing
JustCall
Team
$29.00
2 - User/Month (Billed Annually)
Business phone system with CRM integrations
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes
Observe.AI
No pricing availableFree Trial
JustCall
Free Trial is available
Observe.AI
No trial information availableRatings
Meets Requirements
8.6
2,096
8.8
185
Ease of Use
8.8
2,144
9.2
185
Ease of Setup
8.7
1,872
9.0
108
Ease of Admin
8.6
723
9.2
91
Quality of Support
8.3
1,940
9.2
181
Has the product been a good partner in doing business?
8.7
721
9.3
93
Product Direction (% positive)
8.7
2,089
9.7
177
Features by Category
Ticket and Case Management
8.1
150
Not enough data
8.0
150
Not enough data
7.9
143
Not enough data
7.7
144
Not enough data
7.5
133
Not enough data
8.0
138
Not enough data
7.7
131
Not enough data
8.0
141
Not enough data
Generative AI
7.5
103
Not enough data
7.7
34
Not enough data
Agentic AI - Help Desk
7.5
8
Not enough data
6.3
8
Not enough data
7.5
8
Not enough data
Communication Channels
7.7
133
Not enough data
7.7
130
Not enough data
7.9
140
Not enough data
7.1
128
Not enough data
8.5
139
Not enough data
Platform
7.9
144
Not enough data
7.8
289
Not enough data
8.4
147
Not enough data
8.3
149
Not enough data
8.1
146
Not enough data
8.4
146
Not enough data
Lead Facilitation
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.3
49
Not enough data
7.9
51
Not enough data
Organization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Performance Analysis
7.6
50
Not enough data
7.8
48
Not enough data
Sales Analysis
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
7.3
51
Not enough data
Feature Not Available
Not enough data
Agentic AI - AI Sales Assistant
7.3
10
Not enough data
6.8
10
Not enough data
6.7
9
Not enough data
7.5
10
Not enough data
7.0
10
Not enough data
6.7
10
Not enough data
8.1
9
Not enough data
Dialing Options
8.4
573
Not enough data
8.5
571
|
Verified
Not enough data
8.1
7
Not enough data
Agent Tools
7.9
539
|
Verified
Not enough data
8.1
559
|
Verified
Not enough data
9.0
575
|
Verified
Not enough data
Automation
8.1
543
|
Verified
Not enough data
8.1
540
|
Verified
Not enough data
8.0
543
|
Verified
Not enough data
Agentic AI - Auto Dialer
8.5
10
Not enough data
9.1
11
Not enough data
AI Capabilities - Auto Dialer
9.0
7
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
Call Analytics
8.7
53
9.5
43
7.9
53
8.9
44
8.1
53
9.1
44
8.1
54
9.0
40
Agent Performance Management
8.1
55
9.3
40
8.2
53
8.7
42
7.7
53
9.1
43
Generative AI
Feature Not Available
8.9
17
Agentic AI - Conversation Intelligence
7.5
6
Not enough data
7.7
5
Not enough data
7.8
6
Not enough data
8.0
5
Not enough data
7.2
6
Not enough data
7.3
5
Not enough data
8.1
7
Not enough data
Text Messaging
8.4
320
Not enough data
8.7
334
Not enough data
8.4
328
Not enough data
8.0
312
Not enough data
7.2
303
Not enough data
8.0
319
Not enough data
8.1
316
Not enough data
8.2
321
Not enough data
SMS Platform
8.0
312
Not enough data
8.2
319
Not enough data
7.2
310
Not enough data
7.1
308
Not enough data
7.2
295
Not enough data
8.1
306
Not enough data
Agentic AI - SMS Marketing
8.2
11
Not enough data
8.5
12
Not enough data
7.9
13
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
7.6
12
Not enough data
Channels
8.0
351
Not enough data
7.8
351
Not enough data
6.9
352
Not enough data
Design
7.8
352
Not enough data
7.3
358
Not enough data
8.1
365
Not enough data
8.1
357
Not enough data
8.3
352
Not enough data
Generative AI
7.4
139
Not enough data
Feature Not Available
Not enough data
Quality Assurance
8.0
66
9.2
143
7.9
61
9.0
140
7.9
58
8.8
134
Engagement
8.0
64
9.1
144
8.1
66
9.1
137
7.5
62
8.8
133
Performance
8.6
65
9.0
126
8.5
62
9.3
134
Generative AI
7.5
62
8.8
28
7.6
59
8.8
28
Channels
8.7
497
|
Verified
Not enough data
7.4
453
Not enough data
7.6
435
Not enough data
8.4
489
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.1
492
|
Verified
Not enough data
8.1
477
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
7.9
413
Not enough data
8.0
449
|
Verified
Not enough data
8.2
461
|
Verified
Not enough data
8.0
446
|
Verified
Not enough data
8.0
444
|
Verified
Not enough data
Agentic AI - Contact Center
7.2
6
Not enough data
8.3
6
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
Administrative
8.3
482
|
Verified
Not enough data
8.4
484
|
Verified
Not enough data
8.4
517
|
Verified
Not enough data
8.7
457
|
Verified
Not enough data
7.9
462
Not enough data
Responses
7.7
31
Not enough data
7.9
30
Not enough data
8.3
31
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
7.5
29
Not enough data
7.1
28
Not enough data
Feature Not Available
Not enough data
7.6
29
Not enough data
Platform
7.9
30
Not enough data
8.2
31
Not enough data
8.0
31
Not enough data
Autonomy - AI Agents
7.4
28
Not enough data
Feature Not Available
Not enough data
7.5
30
Not enough data
7.6
29
Not enough data
Generative AI
7.5
29
Not enough data
7.3
30
Not enough data
Workforce Management
8.4
87
Not enough data
8.0
84
Not enough data
7.8
88
Not enough data
7.6
83
Not enough data
8.3
90
Not enough data
Administration
7.9
84
Not enough data
8.1
86
Not enough data
8.4
88
Not enough data
7.6
78
Not enough data
7.9
89
Not enough data
Platform
7.4
282
Not enough data
8.2
287
Not enough data
7.9
291
Not enough data
8.3
294
Not enough data
8.1
288
Not enough data
7.8
282
Not enough data
8.1
283
Not enough data
Generative AI
6.9
99
Not enough data
Workforce Management
8.5
284
Not enough data
8.4
285
Not enough data
Call Center Infrastructure (CCI)
8.1
8
Not enough data
8.5
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
Administrative
8.8
291
Not enough data
8.4
290
Not enough data
Generative AI
7.5
34
Not enough data
7.7
35
Not enough data
7.6
34
Not enough data
Communication
8.0
196
Not enough data
8.2
198
Not enough data
7.7
187
Not enough data
8.1
189
Not enough data
7.5
190
Not enough data
Internal Use
7.8
289
Not enough data
8.0
194
Not enough data
7.9
191
Not enough data
7.9
188
Not enough data
8.2
192
Not enough data
8.2
194
Not enough data
Generative AI
7.1
35
Not enough data
Self-Service Experience
8.2
164
Not enough data
7.9
167
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
163
Not enough data
Self-Service Platform
7.9
165
Not enough data
8.1
164
Not enough data
7.4
162
Not enough data
8.5
165
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.1
54
8.9
24
Generative AI
7.2
72
Not enough data
7.3
73
Not enough data
Generative AI
7.3
125
Not enough data
7.4
124
Not enough data
Feature Not Available
Not enough data
Monitoring
8.4
134
Not enough data
8.0
133
Not enough data
Feature Not Available
Not enough data
7.6
127
Not enough data
7.3
125
Not enough data
Logging
8.8
142
Not enough data
7.5
125
Not enough data
6.7
128
Not enough data
7.3
130
Not enough data
Feedback
8.3
134
Not enough data
8.0
129
Not enough data
Productivity - Employee Monitoring
8.1
57
Not enough data
8.4
57
Not enough data
8.0
56
Not enough data
7.6
56
Not enough data
Basic Communication - Cloud PBX
8.5
42
Not enough data
8.6
42
Not enough data
8.6
39
Not enough data
8.5
39
Not enough data
8.6
42
Not enough data
8.7
39
Not enough data
Advanced Features - Cloud PBX
8.5
38
Not enough data
8.5
40
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform Basics - VoIP Providers
7.8
9
Not enough data
7.8
9
Not enough data
7.8
9
Not enough data
8.0
9
Not enough data
6.7
7
Not enough data
6.4
7
Not enough data
Basic Communication
9.0
310
|
Verified
Not enough data
5.8
261
Not enough data
7.7
277
Not enough data
Feature Not Available
Not enough data
7.0
270
|
Verified
Not enough data
7.6
268
|
Verified
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
6.0
5
Not enough data
6.3
5
Not enough data
Access
7.8
269
|
Verified
Not enough data
8.2
293
Not enough data
8.1
286
Not enough data
Advanced Features
7.1
267
Not enough data
7.0
255
|
Verified
Not enough data
8.8
301
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
8.0
22
Not enough data
7.5
22
Not enough data
Calling
9.0
647
Not enough data
8.1
586
Not enough data
8.6
618
Not enough data
8.7
621
Not enough data
7.4
21
Not enough data
Contacts
8.2
603
Not enough data
8.0
589
Not enough data
7.9
585
Not enough data
Insights
8.4
613
Not enough data
8.2
608
Not enough data
8.0
585
Not enough data
7.1
545
Not enough data
7.3
539
Not enough data
7.5
22
Not enough data
Agentic AI - Audio Conferencing
8.0
5
Not enough data
8.3
5
Not enough data
Testing - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Infrastructure - Contact Center AI Observability
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.0
17
Not enough data
7.9
18
Not enough data
7.9
17
Not enough data
7.5
19
Not enough data
7.5
19
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
19
Not enough data
7.7
18
Not enough data
8.2
19
Not enough data
8.0
19
Not enough data
Automation
8.7
21
Not enough data
8.3
18
Not enough data
8.3
18
Not enough data
Autonomy
8.1
18
Not enough data
8.3
18
Not enough data
8.3
19
Not enough data
8.3
19
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
JustCall and Observe.AI are categorized as AI Customer Support Agents, AI Agents For Business Operations, Contact Center Quality Assurance, Speech Analytics, and Conversation Intelligence
Unique Categories
JustCall is categorized as Cloud PBX Platforms, Digital Customer Service Platforms, Customer Communications Management, SMS Marketing, AI Sales Assistant, Auto Dialer, Audio Conferencing, Outbound Call Tracking, Live Chat, VoIP Providers, Employee Monitoring, Help Desk, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Customer Self-Service, and AI Voice Assistants
Observe.AI is categorized as Contact Center AI Observability
Reviews
Reviewers' Company Size
JustCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Observe.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.5%
Financial Services
6.6%
Real Estate
6.1%
Information Technology and Services
5.7%
Marketing and Advertising
5.2%
Other
66.0%
Outsourcing/Offshoring
13.1%
Consumer Services
12.2%
Hospital & Health Care
7.2%
Telecommunications
6.8%
Financial Services
6.8%
Other
54.1%
Alternatives
Discussions
Will you be releasing an update on the Android app to enable the use of saved-reply templates?
3 Comments
NS
This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this featureRead more
Can I send video or audio messages to my clients?
2 Comments
Official Response from JustCall
Yes, JustCall users can send video and audio messages using the MMS feature.
Joseph, you can set up automation for sending short follow-up audio or video...Read more
What is the reason you can not copy and paste in the texting portion?
2 Comments
JV
I do ctrl+C and ctrl+v to paste. It works for me on windows.Read more
Can I use this tool in promoting quality work to other people in our community?
2 Comments
Official Response from Observe.AI
Hi Larah, absolutely! Our platform is used by many organizations who gamify strong performance. As an example, some Observe.AI users will allow QA team leads...Read more
What is the best way to use this tool to have more accurate and quality results in a short matter of time ?
2 Comments
Official Response from Observe.AI
The Observe.AI platform inherently enables greater efficiency of quality audits. By allowing users to see call transcripts, specific points of interests on...Read more
Is there a way every time a call is scored and email can be triggered to the agent to notify them ?
1 Comment
Official Response from Observe.AI
Hi Melissa,
Yes! It's possible to get an email sent to your agent letting them know they've had a call scored. Today, you can do this by leaving a...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
