1. [Home](https://www.g2.com/) 2. ... 3. [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) 4. [Observe.AI Discussions](https://www.g2.com/products/observe-ai/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7b9b1543334117fac389c28e68498493/observe-ai%282%29.png "Product Avatar Image") ![Reward for good Observe.AI reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/37303/medal.svg "Reward for good Observe.AI reviews") ](/products/observe-ai/reviews) [ Observe.AI ](/products/observe-ai/reviews) (270)4.6/5 Observe.AI is an advanced AI Agents platform specifically designed to enhance customer experience (CX) by enabling organizations to provide faster, smarter, and more efficient customer service at scale. This innovative solution allows businesses to deploy specialized AI agents that autonomously manage tasks throughout the entire customer experience lifecycle. From engaging in customer conversations to supporting frontline teams and optimizing operational workflows, Observe.AI streamlines processes to meet the demands of modern customer service. Targeted at businesses seeking to improve their customer interactions, Observe.AI is particularly beneficial for organizations that handle high volumes of customer inquiries and require consistent, high-quality service. The platform is suitable for various industries, including e-commerce, healthcare, and technology, where customer satisfaction is paramount. By leveraging AI agents, companies can ensure that their customer service operations are not only efficient but also capable of adapting to the dynamic needs of their clientele. Each AI agent within the Observe.AI platform is purpose-built for specific roles, equipped with the ability to understand context, make informed decisions, and take appropriate actions. This functionality allows organizations to enhance resolution speeds and elevate service quality while simultaneously reducing operational costs. By automating routine tasks, Observe.AI empowers frontline teams to concentrate on higher-value work, fostering a more productive and engaged workforce. The platform's CX-native foundation ensures seamless integration with existing systems and processes, making it easier for businesses to implement and scale their customer service operations. Observe.AI has successfully collaborated with global brands such as DoorDash, Transcarent, Affordable Care, Signify Health, and Verida, demonstrating its capability to improve customer satisfaction and boost productivity across diverse sectors. By delivering consistent and scalable performance in every customer interaction, Observe.AI stands out as a comprehensive solution for organizations looking to elevate their customer experience strategy. In summary, Observe.AI offers a robust framework for organizations aiming to enhance their customer service capabilities through the deployment of intelligent AI agents. By focusing on specialized roles and continuous improvement, the platform not only optimizes operational efficiency but also drives better outcomes for both customers and businesses alike. Show More * * * ### 16 Discussions ### 23 Participants ### 72.0 Nps Score Already have Observe.AI? ### All Observe.AI Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is Observe.AI used for? ](/discussions/what-is-observe-ai-used-for) What is Observe.AI used for? [ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Conversation Intelligence Software ](https://www.g2.com/tags/conversation-intelligence-software) [ Conversation Intelligence Software Questions ](https://www.g2.com/topics/conversation-intelligence) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Observe.AI+questions+and+get+answers+from+expert+users+in+our+Observe.AI+Discussions+section.&title=Observe.AI+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Observe.AI+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Observe.AI+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss%0aAsk+Observe.AI+questions+and+get+answers+from+expert+users+in+our+Observe.AI+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Observe.AI+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss%0aAsk+Observe.AI+questions+and+get+answers+from+expert+users+in+our+Observe.AI+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") DJ Loading... [Dancarl J.](https://www.g2.com/users/f55dabba-e646-4f9e-a7da-89a0e1492f76 "Dancarl J.") • over 4 years ago Quality Assurance Quality Assurance More Options - [ # What is the best way to use this tool to have more accurate and quality results in a short matter of time ? ](/discussions/what-is-the-best-way-to-use-this-tool-to-have-more-accurate-and-quality-results-in-a-short-matter-of-time) I want to know if there are more easier ways to do task with the use of the tool. [ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Conversation Intelligence Software ](https://www.g2.com/tags/conversation-intelligence-software) [ Conversation Intelligence Software Questions ](https://www.g2.com/topics/conversation-intelligence) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Observe.AI+questions+and+get+answers+from+expert+users+in+our+Observe.AI+Discussions+section.&title=Observe.AI+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Observe.AI+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Observe.AI+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss%0aAsk+Observe.AI+questions+and+get+answers+from+expert+users+in+our+Observe.AI+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Observe.AI+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss%0aAsk+Observe.AI+questions+and+get+answers+from+expert+users+in+our+Observe.AI+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") LT Loading... [Larah Vhane T.](https://www.g2.com/users/6383dbea-af6d-4903-91b4-43c4232f4a10 "Larah Vhane T.") • over 4 years ago Assistant Quality Assurance Assistant Quality Assurance More Options - [ # Can I use this tool in promoting quality work to other people in our community? ](/discussions/can-i-use-this-tool-in-promoting-quality-work-to-other-people-in-our-community) I would like to recommend observe.AI to other group of people so that it will make their work feasible and effecient as well as in promoting quality work. [ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Conversation Intelligence Software ](https://www.g2.com/tags/conversation-intelligence-software) [ Conversation Intelligence Software Questions ](https://www.g2.com/topics/conversation-intelligence) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Observe.AI+questions+and+get+answers+from+expert+users+in+our+Observe.AI+Discussions+section.&title=Observe.AI+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Observe.AI+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Observe.AI+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss%0aAsk+Observe.AI+questions+and+get+answers+from+expert+users+in+our+Observe.AI+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Observe.AI+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss%0aAsk+Observe.AI+questions+and+get+answers+from+expert+users+in+our+Observe.AI+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") BL Loading... [Beberly L.](https://www.g2.com/users/c715a650-2be6-4740-aa29-576dccaae182 "Beberly L.") • over 4 years ago Assistant, Quality Assurance Assistant, Quality Assurance More Options - [ # Is there any other way to retrieve of find the date of the call back? ](/discussions/is-there-any-other-way-to-retrieve-of-find-the-date-of-the-call-back) I as a user, personally experience having a hard time finding the call back and sad to say oberve.ai do not provide calls that is not policy sale. Therfor, I hoped that in this way, Oberve. AI will improve in these coming days. [ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Conversation Intelligence Software ](https://www.g2.com/tags/conversation-intelligence-software) [ Conversation Intelligence Software Questions ](https://www.g2.com/topics/conversation-intelligence) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Observe.AI+questions+and+get+answers+from+expert+users+in+our+Observe.AI+Discussions+section.&title=Observe.AI+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Observe.AI+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Observe.AI+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss%0aAsk+Observe.AI+questions+and+get+answers+from+expert+users+in+our+Observe.AI+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Observe.AI+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss%0aAsk+Observe.AI+questions+and+get+answers+from+expert+users+in+our+Observe.AI+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Sarah Mae M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah Mae M.") SM Loading... [Sarah Mae M.](https://www.g2.com/users/a9ccd3ca-3596-4e0d-ae7e-ce8aaf4e9ac8 "Sarah Mae M.") • over 4 years ago Assistant Quality Assurance Assistant Quality Assurance More Options - [ # What is the best way to maximize the speed limit (3x) of the tool especially in evaluating calls? ](/discussions/what-is-the-best-way-to-maximize-the-speed-limit-3x-of-the-tool-especially-in-evaluating-calls) One of the stuggles that I have in this tool is that on the speed limit is not enough and I just want to suggest to increase their speed limit on it. I also want to suggest to have a seach button on the tool in order to find the specific that we want to search to. [ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Conversation Intelligence Software ](https://www.g2.com/tags/conversation-intelligence-software) [ Conversation Intelligence Software Questions ](https://www.g2.com/topics/conversation-intelligence) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Observe.AI+questions+and+get+answers+from+expert+users+in+our+Observe.AI+Discussions+section.&title=Observe.AI+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Observe.AI+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Observe.AI+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss%0aAsk+Observe.AI+questions+and+get+answers+from+expert+users+in+our+Observe.AI+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Observe.AI+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss%0aAsk+Observe.AI+questions+and+get+answers+from+expert+users+in+our+Observe.AI+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") JL Loading... [Jeanne Sibyl L.](https://www.g2.com/users/8975b0eb-7929-4a61-9a7d-16c220e0e5cf "Jeanne Sibyl L.") • over 4 years ago Assistant Quality Assurance Assistant Quality Assurance More Options - [ # How would I navigate Observe.AI as a first time user? ](/discussions/how-would-i-navigate-observe-ai-as-a-first-time-user) As beginner of this app, how will I navigate this easy and without confusion? [ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Conversation Intelligence Software ](https://www.g2.com/tags/conversation-intelligence-software) [ Conversation Intelligence Software Questions ](https://www.g2.com/topics/conversation-intelligence) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Observe.AI+questions+and+get+answers+from+expert+users+in+our+Observe.AI+Discussions+section.&title=Observe.AI+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Observe.AI+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Observe.AI+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss%0aAsk+Observe.AI+questions+and+get+answers+from+expert+users+in+our+Observe.AI+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Observe.AI+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss%0aAsk+Observe.AI+questions+and+get+answers+from+expert+users+in+our+Observe.AI+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") RP Loading... [Roselyn P.](https://www.g2.com/users/8222ff57-d974-4923-b230-61dace06f8d0 "Roselyn P.") • over 4 years ago Assistant, Quality Assurance Assistant, Quality Assurance More Options - [ # How to retrieve a call if you can't find it using all the options when searching the contacts ? Is there any other way to retrieve a callback call ? ](/discussions/how-to-retrieve-a-call-if-you-can-t-find-it-using-all-the-options-when-searching-the-contacts-is-there-any-other-way-to-retrieve-a-callback-call) It is quite challenging to review a call if the call has a callback or being cut off. Do we have other way to retrieve it to continue the review ? [ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Conversation Intelligence Software ](https://www.g2.com/tags/conversation-intelligence-software) [ Conversation Intelligence Software Questions ](https://www.g2.com/topics/conversation-intelligence) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Observe.AI+questions+and+get+answers+from+expert+users+in+our+Observe.AI+Discussions+section.&title=Observe.AI+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Observe.AI+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Observe.AI+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss%0aAsk+Observe.AI+questions+and+get+answers+from+expert+users+in+our+Observe.AI+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Observe.AI+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss%0aAsk+Observe.AI+questions+and+get+answers+from+expert+users+in+our+Observe.AI+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") LB Loading... [Leo B.](https://www.g2.com/users/3bf11a19-e43d-4029-bde4-597995d0d005 "Leo B.") • over 4 years ago Quality Assurance Assistant Quality Assurance Assistant More Options - [ # Can I use Observe.ai for other services? Does Observe.ai offers other services that we can enjoy? ](/discussions/can-i-use-observe-ai-for-other-services-does-observe-ai-offers-other-services-that-we-can-enjoy) I've been to a lot of jobs throughout the year and some tools or apps they've used were a mess. Most of them use a lot of work that is prone to errors and mistakes and ultimately will lead to an internal report. In less than a year of using Observe.ai, I can say that this app stands out. With... [Read more](/discussions/can-i-use-observe-ai-for-other-services-does-observe-ai-offers-other-services-that-we-can-enjoy) [ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Conversation Intelligence Software ](https://www.g2.com/tags/conversation-intelligence-software) [ Conversation Intelligence Software Questions ](https://www.g2.com/topics/conversation-intelligence) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Observe.AI+questions+and+get+answers+from+expert+users+in+our+Observe.AI+Discussions+section.&title=Observe.AI+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Observe.AI+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Observe.AI+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss%0aAsk+Observe.AI+questions+and+get+answers+from+expert+users+in+our+Observe.AI+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Observe.AI+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss%0aAsk+Observe.AI+questions+and+get+answers+from+expert+users+in+our+Observe.AI+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") JN Loading... [Jasper Aldrie N.](https://www.g2.com/users/50c460b5-b484-4f4a-943b-76eefb2a9189 "Jasper Aldrie N.") • almost 6 years ago More Options - [ # Can we get more functions in moment creation that gives the end user more flexibility in terms of designing moments? ](/discussions/35155-can-we-get-more-functions-in-moment-creation-that-gives-the-end-user-more-flexibility-in-terms-of-designing-moments) Aside from simply plugging keywords, tool will be better if we can add syntaxes or and command that can target words or phrases within the transcription in a way that the moment designer can narrow down into specific time, part of conversation etc. [ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ Genesys AppFoundry Marketplace Software ](https://www.g2.com/tags/genesys-appfoundry-marketplace-software) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Observe.AI+questions+and+get+answers+from+expert+users+in+our+Observe.AI+Discussions+section.&title=Observe.AI+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Observe.AI+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Observe.AI+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss%0aAsk+Observe.AI+questions+and+get+answers+from+expert+users+in+our+Observe.AI+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Observe.AI+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss%0aAsk+Observe.AI+questions+and+get+answers+from+expert+users+in+our+Observe.AI+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") MT Loading... [Melissa T.](https://www.g2.com/users/f2abcc4c-e2fb-4666-972a-e9afc3244605 "Melissa T.") • about 6 years ago More Options - [ # Is there a way every time a call is scored and email can be triggered to the agent to notify them ? ](/discussions/30383-is-there-a-way-every-time-a-call-is-scored-and-email-can-be-triggered-to-the-agent-to-notify-them) With so many calls being scored a week I want my agents to be going into Observe.Ai proactively and looking at all calls scored sooner than later. [ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ Conversation Intelligence Software ](https://www.g2.com/tags/conversation-intelligence-software) [ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Conversation Intelligence Software Questions ](https://www.g2.com/topics/conversation-intelligence) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Observe.AI+questions+and+get+answers+from+expert+users+in+our+Observe.AI+Discussions+section.&title=Observe.AI+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Observe.AI+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Observe.AI+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss%0aAsk+Observe.AI+questions+and+get+answers+from+expert+users+in+our+Observe.AI+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Observe.AI+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss%0aAsk+Observe.AI+questions+and+get+answers+from+expert+users+in+our+Observe.AI+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/observe-ai/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/5bb936b6a0c10b465326a04084f38b48/observe-ai.svg "Product Avatar Image") ### Have you used Observe.AI before? Answer a few questions to help the Observe.AI community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fobserve-ai%2Fdiscuss%3Fsmall_ask%3Dobserve-ai) No ## Top Contributors in Observe.AI 1 ![Gabi C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabi C.") GC Loading... ### [Gabi C.](https://www.g2.com/users/a514074c-aac4-4606-9512-21dc7dc66f53 "Gabi C.") Customer Marketing Manager 8 pts 2 LB Loading... ### [Leo B.](https://www.g2.com/users/3bf11a19-e43d-4029-bde4-597995d0d005 "Leo B.") Quality Assurance Assistant 1 pt 3 RP Loading... ### [Roselyn P.](https://www.g2.com/users/8222ff57-d974-4923-b230-61dace06f8d0 "Roselyn P.") Assistant, Quality Assurance 1 pt 4 JL Loading... ### [Jeanne Sibyl L.](https://www.g2.com/users/8975b0eb-7929-4a61-9a7d-16c220e0e5cf "Jeanne Sibyl L.") Assistant Quality Assurance 1 pt 5 BL Loading... ### [Beberly L.](https://www.g2.com/users/c715a650-2be6-4740-aa29-576dccaae182 "Beberly L.") Assistant, Quality Assurance 1 pt