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Compare Ring.io and Talkdesk 
Featured Products
At a Glance
Market Segments
Small-Business (72.6% of reviews)
Mid-Market (60.5% of reviews)
Entry-Level Pricing
Free 1 user Per Month
Free 25 Licenses Free to Start
Ring.io
Star Rating
(62)4.5 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 user Per Month
Free Trial is available
Browse all 4 pricing plansTalkdesk
Star Rating
(2,503)4.4 out of 5
Market Segments
Mid-Market (60.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkdesk excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to Ring.io. Users appreciate the stability of call quality, especially during peak hours, which is crucial for maintaining effective customer support.
- Users say that Ring.io offers a highly intuitive experience, particularly with its quick dialing features and seamless integration with Salesforce. Reviewers highlight the drop-down feature as a major time-saver, making it easier to connect with prospects.
- According to verified reviews, Talkdesk shines in its ability to consolidate customer service calls and emails into one platform, which helps users stay organized and respond promptly. This integration is a game-changer for teams managing high volumes of customer interactions.
- Reviewers mention that Ring.io's customer support is top-notch, with many users rating it highly. The feedback emphasizes that the support team is responsive and helpful, which is a significant advantage for small businesses that may need more guidance.
- Users highlight that Talkdesk's setup process is faster than expected, allowing agents to start taking calls with minimal training. This ease of implementation is particularly beneficial for mid-market companies looking to scale quickly without extensive onboarding delays.
- G2 reviewers note that while Ring.io has a strong focus on features like call recording and session routing, it may not meet the diverse needs of larger organizations as effectively as Talkdesk, which offers more robust call routing and IVR capabilities that are flexible and user-friendly.
Pricing
Entry-Level Pricing
Ring.io
Free
Free
1 user Per Month
Your forever-free account
- 1 user
- Power Dialer
- Voicemail Drop
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
Ring.io
Free Trial is available
Talkdesk
No trial information availableRatings
Meets Requirements
9.2
55
8.9
2,034
Ease of Use
9.3
54
9.1
2,044
Ease of Setup
9.1
31
8.8
1,068
Ease of Admin
9.4
24
8.9
930
Quality of Support
9.4
51
8.8
1,812
Has the product been a good partner in doing business?
9.4
24
8.9
914
Product Direction (% positive)
9.6
57
8.7
1,942
Features by Category
Integrated Workflows
9.7
5
Not enough data
8.0
5
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
Repeatability and Reportability
8.0
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
8.0
5
Not enough data
9.3
5
Not enough data
AI and Automation
9.7
5
Not enough data
9.7
5
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
9.3
23
|
Verified
9.2
320
9.6
20
|
Verified
9.2
293
Not enough data
8.3
9
Agent Tools
8.6
21
|
Verified
9.2
251
|
Verified
9.0
18
9.1
255
|
Verified
9.7
25
|
Verified
9.4
349
|
Verified
Automation
8.5
21
9.1
244
|
Verified
9.3
17
|
Verified
9.1
260
|
Verified
9.3
15
|
Verified
8.9
226
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.1
9
Not enough data
8.5
9
AI Capabilities - Auto Dialer
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Administration
Not enough data
9.1
168
Not enough data
9.1
161
Not enough data
9.1
164
Knowledge Management
Not enough data
9.2
163
Not enough data
9.1
160
Not enough data
9.2
165
Compliance
Not enough data
9.2
162
Not enough data
9.2
158
Not enough data
9.2
161
Not enough data
9.1
159
Customer Support
Not enough data
9.1
162
Not enough data
9.1
156
Not enough data
9.0
152
Data Security
Not enough data
9.2
149
Not enough data
9.2
150
Not enough data
9.3
158
Not enough data
9.3
146
Administration
Not enough data
9.1
169
Not enough data
9.3
181
Not enough data
9.2
188
Generative AI
Not enough data
8.8
53
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.2
372
Not enough data
9.0
343
Not enough data
8.9
380
Engagement
Not enough data
9.1
358
Not enough data
9.2
381
Not enough data
9.0
369
Performance
Not enough data
9.0
363
Not enough data
9.2
365
Generative AI
Not enough data
8.9
81
Not enough data
8.7
80
Channels
9.2
12
|
Verified
9.2
822
|
Verified
Feature Not Available
8.6
543
|
Verified
Feature Not Available
8.4
528
|
Verified
9.3
10
|
Verified
8.3
519
|
Verified
9.5
11
8.5
549
|
Verified
Generative AI
7.8
6
8.2
186
Functions
9.0
14
|
Verified
8.9
964
|
Verified
9.2
16
|
Verified
9.0
985
|
Verified
9.4
14
|
Verified
9.0
836
|
Verified
8.9
9
8.7
578
|
Verified
8.3
10
|
Verified
8.8
593
|
Verified
9.2
8
|
Verified
9.1
717
|
Verified
9.7
10
|
Verified
8.9
715
9.5
11
|
Verified
8.9
661
|
Verified
Agentic AI - Contact Center
Not enough data
8.3
32
Not enough data
8.7
32
Not enough data
8.5
32
Not enough data
8.4
32
Administrative
8.6
17
|
Verified
8.8
914
|
Verified
9.2
15
|
Verified
9.1
930
|
Verified
9.1
18
|
Verified
8.8
1018
|
Verified
9.2
10
|
Verified
9.1
717
|
Verified
Feature Not Available
8.8
579
|
Verified
ServiceNow Apps
Not enough data
9.4
45
Not enough data
9.5
44
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.3
261
|
Verified
Not enough data
9.1
242
|
Verified
Not enough data
8.8
211
|
Verified
Not enough data
8.9
221
|
Verified
Not enough data
8.8
217
|
Verified
Administration
Not enough data
9.0
240
|
Verified
Not enough data
9.2
258
|
Verified
Not enough data
9.2
261
|
Verified
Not enough data
8.7
211
|
Verified
Not enough data
9.0
218
|
Verified
Platform
Not enough data
8.3
189
Not enough data
7.9
198
Not enough data
8.8
221
Not enough data
9.0
223
Not enough data
9.0
222
Not enough data
8.9
212
Not enough data
8.8
214
Generative AI
Not enough data
7.8
100
Workforce Management
Not enough data
9.1
220
Not enough data
8.9
212
Call Center Infrastructure (CCI)
Not enough data
8.5
24
Not enough data
8.6
24
Not enough data
9.0
24
Not enough data
9.0
24
Administrative
Not enough data
9.2
224
Not enough data
8.9
228
Customer Support
Not enough data
8.4
75
Not enough data
8.3
76
Not enough data
8.4
76
Automation
Not enough data
8.2
74
Not enough data
8.4
75
Not enough data
8.4
75
Artificial Intelligence
Not enough data
8.2
76
Not enough data
8.5
75
Not enough data
8.2
71
Generative AI
Not enough data
8.6
16
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Personalization
Feature Not Available
Not enough data
9.6
8
Not enough data
9.8
8
Not enough data
9.8
8
Not enough data
Administrative
9.8
8
Not enough data
Feature Not Available
Not enough data
9.8
8
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Customizations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
9.7
34
Not enough data
9.2
28
Not enough data
8.9
28
Not enough data
9.6
32
Not enough data
Not enough data
Not enough data
Contacts
9.4
30
Not enough data
9.2
28
Not enough data
9.2
27
Not enough data
Insights
9.3
29
Not enough data
9.0
33
Not enough data
9.2
31
Not enough data
8.7
25
Not enough data
8.1
21
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.0
40
Not enough data
8.3
40
Not enough data
8.3
41
Not enough data
8.6
42
Not enough data
8.6
39
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.8
40
Not enough data
8.5
40
Not enough data
8.3
40
Not enough data
8.7
44
Automation
Not enough data
8.3
42
Not enough data
8.5
40
Not enough data
8.3
39
Autonomy
Not enough data
8.1
38
Not enough data
8.5
39
Not enough data
8.2
39
Not enough data
8.2
39
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Ring.io and Talkdesk are categorized as Auto Dialer and Contact Center
Unique Categories
Ring.io is categorized as Outbound Call Tracking, Sales Performance Management, SMS Marketing, Sales Engagement, and Email Tracking
Reviews
Reviewers' Company Size
Ring.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
25.8%
Marketing and Advertising
19.4%
Financial Services
8.1%
Information Technology and Services
6.5%
Real Estate
4.8%
Other
35.5%
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.4%
Telecommunications
5.8%
Education Management
5.3%
Other
64.2%
Alternatives
Discussions
What is Ring.io used for?
2 Comments
Official Response from Ring.io
Ring.io is a tool that helps salespeople communicate better and sell more. It lets them make calls, send messages, and keep track of all these activities...Read more
Ring.io has no more discussions with answers
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
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