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Compare Ring.io and RingCentral Contact Center 
At a Glance
Market Segments
Small-Business (72.6% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
Free 1 user Per Month
No pricing available
Ring.io
Star Rating
(62)4.5 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 user Per Month
Free Trial is available
Browse all 4 pricing plansRingCentral Contact Center
Star Rating
(183)4.1 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about RingCentral Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Ring.io excels in user experience, particularly highlighting its quick dialing feature and seamless Salesforce integration, which users find invaluable for boosting productivity and sales efforts.
- Users say that RingCentral Contact Center shines in its ability to unify customer interactions across multiple channels, with many praising its AI-powered efficiency that streamlines communication and enhances customer service.
- According to verified reviews, Ring.io stands out for its exceptional customer support, with users frequently mentioning their satisfaction with the responsiveness and helpfulness of the support team, often rating it a perfect 10/10.
- Reviewers mention that while RingCentral Contact Center offers a robust platform, some users have experienced challenges with setup and configuration, which can be a hurdle for teams looking for a quick implementation.
- G2 reviewers highlight that Ring.io's features like callback scheduling and call recording are particularly well-received, with users appreciating the ease of use and effectiveness in managing calls.
- Users express that RingCentral Contact Center's support is generally helpful, but some have noted that response times can vary, which can be a concern for businesses with tight schedules that require immediate assistance.
Pricing
Entry-Level Pricing
Ring.io
Free
Free
1 user Per Month
Your forever-free account
- 1 user
- Power Dialer
- Voicemail Drop
RingCentral Contact Center
No pricing availableFree Trial
Ring.io
Free Trial is available
RingCentral Contact Center
No trial information availableRatings
Meets Requirements
9.2
55
8.4
144
Ease of Use
9.3
54
8.5
147
Ease of Setup
9.1
31
8.3
78
Ease of Admin
9.4
24
8.3
49
Quality of Support
9.4
51
7.9
128
Has the product been a good partner in doing business?
9.4
24
8.0
50
Product Direction (% positive)
9.6
57
7.2
136
Features by Category
Ticket and Case Management
Not enough data
8.1
9
Not enough data
8.1
8
Not enough data
9.5
11
Not enough data
9.5
11
Not enough data
8.1
6
Not enough data
9.0
10
Not enough data
8.7
9
Not enough data
9.2
10
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.4
9
Not enough data
9.8
7
Not enough data
9.6
8
Not enough data
9.2
6
Not enough data
9.5
11
Platform
Not enough data
9.0
15
Not enough data
8.6
15
Not enough data
9.4
14
Not enough data
9.1
11
Not enough data
9.8
11
Not enough data
9.7
13
Integrated Workflows
9.7
5
Not enough data
8.0
5
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
Repeatability and Reportability
8.0
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
8.0
5
Not enough data
9.3
5
Not enough data
AI and Automation
9.7
5
Not enough data
9.7
5
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
9.3
23
|
Verified
8.4
24
|
Verified
9.6
20
|
Verified
8.1
22
|
Verified
Not enough data
7.2
10
Agent Tools
8.6
21
|
Verified
7.4
22
|
Verified
9.0
18
8.0
22
|
Verified
9.7
25
|
Verified
8.3
25
|
Verified
Automation
8.5
21
8.3
21
|
Verified
9.3
17
|
Verified
8.2
23
|
Verified
9.3
15
|
Verified
8.0
22
|
Verified
Agentic AI - Auto Dialer
Not enough data
7.5
12
Not enough data
7.9
13
AI Capabilities - Auto Dialer
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
8.2
10
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
9.0
21
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
16
Not enough data
8.7
26
Not enough data
8.6
22
Generative AI
Not enough data
7.3
11
Not enough data
Feature Not Available
Usability
Not enough data
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
6
Reporting
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.7
6
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Channels
9.2
12
|
Verified
8.9
48
|
Verified
Feature Not Available
7.4
38
|
Verified
Feature Not Available
7.7
40
|
Verified
9.3
10
|
Verified
7.8
46
|
Verified
9.5
11
7.9
39
|
Verified
Generative AI
7.8
6
6.7
26
Functions
9.0
14
|
Verified
8.3
66
|
Verified
9.2
16
|
Verified
8.1
64
|
Verified
9.4
14
|
Verified
7.9
54
|
Verified
8.9
9
7.4
32
|
Verified
8.3
10
|
Verified
8.0
40
|
Verified
9.2
8
|
Verified
7.8
38
|
Verified
9.7
10
|
Verified
8.1
42
9.5
11
|
Verified
8.0
37
|
Verified
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.6
17
|
Verified
7.9
57
|
Verified
9.2
15
|
Verified
8.5
63
|
Verified
9.1
18
|
Verified
7.9
68
|
Verified
9.2
10
|
Verified
8.0
41
|
Verified
Feature Not Available
7.8
38
|
Verified
Workforce Management
Not enough data
8.7
13
Not enough data
8.3
11
Not enough data
8.5
10
Not enough data
7.4
11
Not enough data
9.2
14
Administration
Not enough data
8.3
13
Not enough data
8.8
11
Not enough data
9.5
14
Not enough data
8.0
10
Not enough data
8.2
11
Conversational Platform
Not enough data
8.9
16
Not enough data
8.6
13
Not enough data
9.2
14
Not enough data
9.6
9
Support Automation
Not enough data
8.3
14
Not enough data
8.6
13
Not enough data
9.4
13
Not enough data
8.0
10
Generative AI
Not enough data
9.0
7
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Communication
Not enough data
9.2
13
Not enough data
8.8
14
Not enough data
Not enough data
Not enough data
8.7
15
Not enough data
6.7
5
Internal Use
Not enough data
8.6
15
Not enough data
8.9
12
Not enough data
Feature Not Available
Not enough data
8.5
11
Not enough data
8.5
10
Not enough data
8.3
13
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.8
8
Not enough data
8.7
9
Not enough data
8.8
10
Not enough data
8.7
5
Not enough data
9.7
5
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Process
Not enough data
9.0(won by default)
8
Not enough data
8.8(won by default)
7
Not enough data
Not enough data
Channels
Not enough data
8.6(won by default)
7
Not enough data
9.0(won by default)
8
Not enough data
9.0(won by default)
7
Not enough data
9.3(won by default)
10
Not enough data
9.2(won by default)
11
Insight
Not enough data
7.8(won by default)
6
Not enough data
8.1(won by default)
7
Not enough data
Not enough data
Not enough data
9.3(won by default)
9
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Personalization
Feature Not Available
Not enough data
9.6
8
Not enough data
9.8
8
Not enough data
9.8
8
Not enough data
Administrative
9.8
8
Not enough data
Feature Not Available
Not enough data
9.8
8
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Customizations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
9.7
34
Not enough data
9.2
28
Not enough data
8.9
28
Not enough data
9.6
32
Not enough data
Not enough data
Not enough data
Contacts
9.4
30
Not enough data
9.2
28
Not enough data
9.2
27
Not enough data
Insights
9.3
29
Not enough data
9.0
33
Not enough data
9.2
31
Not enough data
8.7
25
Not enough data
8.1
21
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Ring.io and RingCentral Contact Center are categorized as Auto Dialer and Contact Center
Unique Categories
Ring.io is categorized as Outbound Call Tracking, Sales Performance Management, SMS Marketing, Sales Engagement, and Email Tracking
RingCentral Contact Center is categorized as UCaaS Platforms, Live Chat, Digital Customer Service Platforms, Help Desk, Customer Self-Service, Social Customer Service, Conversational Support, Contact Center Workforce, Complaint Management, and Customer Communications Management
Reviews
Reviewers' Company Size
Ring.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingCentral Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
25.8%
Marketing and Advertising
19.4%
Financial Services
8.1%
Information Technology and Services
6.5%
Real Estate
4.8%
Other
35.5%
Computer Software
7.5%
Telecommunications
6.9%
Consumer Services
6.9%
Financial Services
6.3%
Insurance
5.2%
Other
67.2%
Alternatives
Discussions
What is Ring.io used for?
2 Comments
Official Response from Ring.io
Ring.io is a tool that helps salespeople communicate better and sell more. It lets them make calls, send messages, and keep track of all these activities...Read more
Ring.io has no more discussions with answers
RingCentral Contact Center has no more discussions with answers
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