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At a Glance
Market Segments
Enterprise (51.3% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
Contact Us
$0.00
Qualtrics Customer Experience
Star Rating
(739)4.3 out of 5
Market Segments
Enterprise (51.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansZoho Desk
Star Rating
(7,134)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Zoho Desk excels in its email management capabilities, scoring a remarkable 9.1, while Qualtrics Customer Experience trails with an 8.5. Users appreciate Zoho's seamless integration with various email platforms, making it easier to manage customer communications.
- Users report that Zoho Desk's ticketing system is highly effective, earning a score of 9.0 compared to Qualtrics' 8.4. Reviewers mention that the automation features in Zoho Desk streamline ticket resolution, enhancing overall efficiency.
- Reviewers mention that Zoho Desk offers superior ease of setup with a score of 8.2, while Qualtrics Customer Experience scores lower at 7.6. Users appreciate the straightforward onboarding process and user-friendly interface of Zoho Desk, which allows for quicker implementation.
- Users on G2 highlight that Zoho Desk's reporting features are robust, scoring 8.9, while Qualtrics' reporting capabilities are rated at 8.4. Reviewers say that the customizable reports in Zoho Desk provide valuable insights into customer interactions and team performance.
- G2 users mention that both products are strong partners in business, each scoring 8.5 in this area. However, users report that Zoho Desk's proactive customer support and regular updates contribute to a more positive partnership experience.
- Users say that while both platforms have strong survey capabilities, Zoho Desk's score of 8.8 outshines Qualtrics' 8.4. Reviewers appreciate the ease of creating and distributing surveys within Zoho Desk, which enhances customer feedback collection.
Pricing
Entry-Level Pricing
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Qualtrics Customer Experience
No trial information availableZoho Desk
Free Trial is available
Ratings
Meets Requirements
8.6
595
8.7
5,668
Ease of Use
8.4
597
8.5
5,746
Ease of Setup
7.6
354
8.1
5,021
Ease of Admin
7.9
347
8.3
4,728
Quality of Support
8.5
564
8.3
5,098
Has the product been a good partner in doing business?
8.5
339
8.4
4,269
Product Direction (% positive)
8.6
572
8.9
5,433
Features by Category
Ticket and Case Management
Not enough data
8.6
3320
|
Verified
Not enough data
8.5
3290
|
Verified
Not enough data
8.3
3065
|
Verified
Not enough data
8.3
2912
|
Verified
Not enough data
8.2
2628
|
Verified
Not enough data
8.4
2907
|
Verified
Not enough data
8.5
2912
|
Verified
Not enough data
8.3
2500
|
Verified
Generative AI
Not enough data
7.4
960
Not enough data
7.4
949
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
355
Communication Channels
Not enough data
8.3
2853
|
Verified
Not enough data
8.6
3071
|
Verified
Not enough data
8.2
2385
|
Verified
Not enough data
8.0
2145
|
Verified
Not enough data
7.8
1907
|
Verified
Platform
Not enough data
8.1
2277
|
Verified
Not enough data
8.2
2727
|
Verified
Not enough data
8.4
2825
|
Verified
Not enough data
8.1
2243
|
Verified
Not enough data
8.2
2785
|
Verified
Not enough data
8.4
2942
|
Verified
Social Analytics
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.2
341
Not enough data
8.2
340
Not enough data
8.4
344
Knowledge Management
Not enough data
8.6
322
Not enough data
8.2
315
Not enough data
8.2
322
Compliance
Not enough data
8.4
336
Not enough data
8.3
333
Not enough data
8.2
335
Not enough data
8.1
333
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
335
Not enough data
8.1
329
Not enough data
8.4
334
Not enough data
8.4
331
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
569
Not enough data
8.0
555
Not enough data
7.3
548
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
550
Not enough data
8.1
545
Not enough data
8.1
531
Generative AI
Not enough data
7.5
427
Not enough data
7.5
420
Usability
Not enough data
8.3
445
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
429
Not enough data
8.2
415
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Quality Assurance
9.1
38
Not enough data
8.8
37
Not enough data
8.4
39
Not enough data
Engagement
8.4
40
Not enough data
8.9
40
Not enough data
8.8
36
Not enough data
Performance
8.7
35
Not enough data
9.3
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.1
110
Not enough data
8.8
108
Not enough data
8.8
105
Not enough data
7.7
61
Not enough data
Customization
8.4
94
Not enough data
8.4
101
Not enough data
8.6
95
Not enough data
8.4
92
Not enough data
Generative AI
8.3
11
Not enough data
7.7
11
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
93
Not enough data
8.6
100
Not enough data
8.4
115
Not enough data
Feedback Analysis
8.3
102
Not enough data
8.4
103
Not enough data
8.7
103
Not enough data
Feedback Sources
8.3
95
Not enough data
9.0
118
Not enough data
8.5
83
Not enough data
8.7
86
Not enough data
Generative AI
7.7
10
Not enough data
7.5
10
Not enough data
Monitoring & Listening
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.5
45
Not enough data
9.1
45
Not enough data
8.9
46
Not enough data
Predictions
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
46
Not enough data
8.8
46
Not enough data
Generative AI
8.5
8
Not enough data
8.8
8
Not enough data
Generative AI
Not enough data
7.9
176
Not enough data
8.0
178
Not enough data
7.8
177
Communication
Not enough data
8.8
718
|
Verified
Not enough data
8.7
758
|
Verified
Not enough data
8.6
659
Not enough data
8.6
632
|
Verified
Not enough data
8.3
356
Internal Use
Not enough data
8.2
2727
|
Verified
Not enough data
8.5
361
Not enough data
8.4
456
Not enough data
8.7
712
|
Verified
Not enough data
8.7
692
|
Verified
Not enough data
8.6
708
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1508
Not enough data
8.4
1469
Not enough data
8.1
1275
Not enough data
8.1
770
Not enough data
8.2
815
Self-Service Platform
Not enough data
8.3
838
Not enough data
8.3
815
Not enough data
7.8
725
Not enough data
8.2
761
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
81
Generative AI
Not enough data
8.2
119
Not enough data
8.1
117
Process
8.7
133
8.7
490
8.3
97
9.0
634
8.4
73
8.5
487
Channels
8.5
67
9.0
624
8.8
136
8.5
543
Feature Not Available
8.7
514
Feature Not Available
8.6
457
8.2
51
8.8
482
Insight
8.3
68
8.7
493
8.3
122
8.9
545
8.1
49
8.8
515
Feature Not Available
9.0
589
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Qualtrics Customer Experience and Zoho Desk are categorized as Social Customer Service
Unique Categories
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Feedback Analytics, Genesys AppFoundry Marketplace, SAP Store, Experience Management, Contact Center Quality Assurance, Social Media Analytics, and Social Media Listening Tools
Zoho Desk is categorized as Digital Customer Service Platforms, Live Chat, Help Desk, Customer Self-Service, Customer Communications Management, Google Workspace for Sales, Contact Center Knowledge Base, and Complaint Management
Reviews
Reviewers' Company Size
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.4%
Higher Education
7.0%
Marketing and Advertising
5.3%
Education Management
5.3%
Computer Software
5.2%
Other
66.7%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Alternatives
Discussions
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
What is qualtrics CX?
1 Comment
JS
It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on dataRead more
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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