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Compare Qualtrics Customer Experience and Reputation 
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At a Glance
Market Segments
Enterprise (51.5% of reviews)
Mid-Market (45.0% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Qualtrics Customer Experience
Star Rating
(742)4.3 out of 5
Market Segments
Enterprise (51.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansReputation
Star Rating
(2,388)4.6 out of 5
Market Segments
Mid-Market (45.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ReputationSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Reputation excels in user satisfaction, boasting a higher overall score compared to Qualtrics Customer Experience. Users appreciate its ability to centralize ratings and reviews from various platforms, ensuring a comprehensive view of customer feedback.
- Users say that Reputation's real-time review monitoring system is a standout feature, providing timely alerts for new customer reviews. This functionality helps businesses maintain their reputation effectively, a point highlighted by recent users who find it essential for quick acknowledgment of feedback.
- Reviewers mention that Qualtrics Customer Experience offers a user-friendly dashboard that simplifies the process of capturing customer feedback from multiple channels. This feature is particularly praised for its clarity and actionable insights, making it easier for businesses to make informed decisions.
- According to verified reviews, Reputation shines in ease of setup and administration, with users noting a smooth onboarding experience. This contrasts with Qualtrics, where some users have reported challenges in setup, indicating that Reputation may be more accessible for new users.
- Users highlight that while both platforms provide valuable reporting tools, Reputation's social reporting capabilities are particularly robust. Reviewers appreciate the detailed analytics and trends that help them understand customer sentiment better, which is a crucial aspect of managing brand reputation.
- G2 reviewers indicate that while Qualtrics has a strong focus on enterprise solutions, Reputation's appeal to mid-market businesses is evident. This broader market presence allows Reputation to cater to a wider range of user needs, making it a versatile choice for various business sizes.
Pricing
Entry-Level Pricing
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Reputation
No pricing availableFree Trial
Qualtrics Customer Experience
No trial information availableReputation
No trial information availableRatings
Meets Requirements
8.6
598
9.1
1,944
Ease of Use
8.4
600
9.0
1,985
Ease of Setup
7.6
357
8.7
1,103
Ease of Admin
7.9
349
8.9
876
Quality of Support
8.5
567
8.9
1,734
Has the product been a good partner in doing business?
8.5
341
8.9
874
Product Direction (% positive)
8.6
575
8.9
1,919
Features by Category
Social Analytics
8.2
59
8.3(won by 0.1)
235
8.2
65
8.5(won by 0.3)
239
8.5
68
8.7(won by 0.2)
246
Not enough data
8.4(won by default)
204
Not enough data
8.4(won by default)
209
Not enough data
8.1(won by default)
170
Not enough data
8.3(won by default)
188
Reports & Dashboards
8.2
72
8.7(won by 0.5)
250
8.2
73
8.8(won by 0.6)
247
8.3
71
8.7(won by 0.4)
232
Not enough data
8.2(won by default)
158
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Listing Management
Not enough data
8.2
298
|
Verified
Not enough data
8.3
302
|
Verified
Not enough data
8.0
302
Not enough data
8.1
320
|
Verified
Performance
Not enough data
8.4
345
|
Verified
Not enough data
8.7
369
|
Verified
Quality Assurance
9.1
38
Not enough data
8.8
37
Not enough data
8.4
39
Not enough data
Engagement
8.4
40
Not enough data
8.9
40
Not enough data
8.8
36
Not enough data
Performance
8.7
35
Not enough data
9.3
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Local Search Optimization
Not enough data
8.9
146
Not enough data
8.8
161
|
Verified
Not enough data
9.1
176
Not enough data
9.3
186
|
Verified
Not enough data
8.7
156
|
Verified
Not enough data
9.1
182
|
Verified
Platform Basics
Not enough data
9.2
238
Not enough data
8.8
226
Agentic AI - Competitive Intelligence
Not enough data
5.7
5
Platform Data
Not enough data
8.8
226
Not enough data
9.4
267
Not enough data
8.4
195
Platform Content
Not enough data
Feature Not Available
Platform Reporting
Not enough data
9.0
239
Not enough data
9.1
237
Content & Collaboration
Not enough data
8.8
386
Not enough data
8.4
366
Not enough data
8.4
321
Not enough data
8.4
323
Not enough data
8.7
369
Not enough data
8.3
312
Social Management
Not enough data
8.6
420
Not enough data
8.7
428
Not enough data
8.5
376
Not enough data
8.7
420
Not enough data
8.3
346
Not enough data
8.3
297
Not enough data
8.2
181
Agentic AI - Social Media Management
Not enough data
6.0
15
Not enough data
6.4
16
Not enough data
6.1
16
Not enough data
6.7
16
Not enough data
6.1
16
Not enough data
6.6
16
Not enough data
6.8
16
Analytics
9.1
111
8.8
569
8.8
108
8.9
596
8.8
105
8.8
550
7.7
61
8.2
484
Customization
8.4
95
8.4
478
8.4
101
8.2
461
8.6
95
8.6
489
8.4
92
8.4
470
Generative AI
8.3
11
Feature Not Available
7.7
11
Feature Not Available
Agentic AI - Experience Management
Not enough data
7.6
7
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.9
7
Collection
Not enough data
7.0
23
Not enough data
8.0
23
Not enough data
7.6
23
Not enough data
8.3
23
Not enough data
6.8
23
Agentic AI - Review Management
Not enough data
5.8
18
Not enough data
5.8
19
Moderation
Not enough data
7.3
22
Not enough data
7.3
22
Not enough data
7.4
22
Use Cases
Not enough data
7.3
21
Not enough data
7.4
20
Not enough data
7.5
20
Administration
Not enough data
6.0
20
Not enough data
7.6
20
Not enough data
7.9
21
Not enough data
7.8
20
Not enough data
6.0
20
Display Options
Not enough data
6.9
19
Not enough data
6.6
19
Not enough data
6.9
18
Not enough data
7.1
19
Generative AI
Not enough data
6.6
18
Feedback Management
8.3
93
Not enough data
8.6
100
Not enough data
8.4
117
Not enough data
Feedback Analysis
8.3
103
Not enough data
8.4
104
Not enough data
8.7
103
Not enough data
Feedback Sources
8.3
95
Not enough data
9.0
120
Not enough data
8.5
83
Not enough data
8.7
86
Not enough data
Generative AI
7.7
10
Not enough data
7.5
10
Not enough data
Monitoring & Listening
8.4
82
8.9
242
7.7
72
8.5
189
Not enough data
8.7
174
Not enough data
8.7
150
Not enough data
8.7
162
Not enough data
8.5
154
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
7.2
81
8.8
240
7.8
83
9.0
247
Not enough data
9.0
183
Not enough data
8.7
154
Platform
8.5
45
Not enough data
9.1
45
Not enough data
8.9
46
Not enough data
Predictions
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
46
Not enough data
8.8
46
Not enough data
Generative AI
8.5
8
Not enough data
8.8
8
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
8.7
133
8.7
360
8.3
97
8.4
342
8.4
73
8.4
317
Channels
8.5
67
9.0
373
8.8
136
9.1
408
Feature Not Available
8.4
314
Feature Not Available
8.5
327
8.2
51
8.7
337
Insight
8.3
68
9.1
405
8.3
122
9.1
428
8.1
49
Feature Not Available
Feature Not Available
8.6
349
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
Not enough data
9.0
1041
|
Verified
Not enough data
8.6
931
Not enough data
8.8
1000
|
Verified
Reporting
Not enough data
Feature Not Available
Not enough data
8.6
915
|
Verified
Not enough data
9.1
1120
|
Verified
Media Monitoring
Not enough data
8.6
959
|
Verified
Not enough data
8.6
941
|
Verified
Not enough data
8.5
878
In-House Management
Not enough data
Feature Not Available
Not enough data
8.5
846
Generative AI
Not enough data
7.9
392
Agentic AI - Online Reputation Management
Not enough data
6.6
31
Not enough data
6.5
30
Not enough data
6.6
31
Not enough data
6.7
31
Not enough data
6.7
31
Not enough data
6.9
29
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Qualtrics Customer Experience and Reputation are categorized as Experience Management, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Unique Categories
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Feedback Analytics, Genesys AppFoundry Marketplace, SAP Store, and Contact Center Quality Assurance
Reputation is categorized as Multi-Location Marketing Platforms, Competitive Intelligence, Local Listing Management, Local SEO, Online Reputation Management, Social Media Suites, Social Media Management, and Review Management
Reviews
Reviewers' Company Size
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Reputation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.3%
Higher Education
7.0%
Marketing and Advertising
5.3%
Education Management
5.3%
Computer Software
5.2%
Other
66.9%
Automotive
27.7%
Real Estate
27.5%
Hospital & Health Care
11.6%
Marketing and Advertising
3.5%
Hospitality
3.3%
Other
26.3%
Alternatives
Discussions
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
Is qualtrics a CRM?
1 Comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?
2 Comments
AP
Yes! We can work with both at this time.Read more
What is the biggest negative of the platform?
2 Comments
DM
Honestly, the customer experience is just okay. The platform is pretty good for the most part, with the exception of a few bugs. Sales and Implementation...Read more
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