Link copied to clipboard # Qualtrics Customer Experience vs Reputation Comparison - What are their main differences? Share [ Export ](/compare/qualtrics-customer-experience/reputation/export.csv) Qualtrics Customer ExperienceReputation[+ Add Product](#) Pricing **Qualtrics Customer Experience** **Contact Us** · Frontline Care **Reputation** No pricing available **Pricing Insights** from reviews Time to Implement **Qualtrics Customer Experience** 3 months Based on 7 responses **Reputation** 2 monthsFaster Based on 196 responses Return on Investment **Qualtrics Customer Experience** 23 months Based on 17 responses **Reputation** 14 months9 months sooner Based on 157 responses Perceived Cost **Qualtrics Customer Experience** $$$$$ **Reputation** $$$$$ Average Discount **Qualtrics Customer Experience** 11%2% more **Reputation** 9% ![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience") ![Reputation](https://images.g2crowd.com/uploads/product/hd_favicon/e42e14e54e8cc8a09b1c962154fce161/reputation.svg "Reputation") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Qualtrics Customer Experience** [ Ease of Use (18) ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1683105&qs=pros-and-cons#reviews)[ Analytics (14) ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1682231&qs=pros-and-cons#reviews)[ Complexity (7) ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1684225&qs=pros-and-cons#reviews)[ Improvement Needed (7) ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1682971&qs=pros-and-cons#reviews) **Reputation** [ Ease of Use (222) ](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1459068&qs=pros-and-cons#reviews)[ Review Management (163) ](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1457524&qs=pros-and-cons#reviews)[ Improvement Needed (54) ](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1458814&qs=pros-and-cons#reviews)[ Review Management (46) ](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1457116&qs=pros-and-cons#reviews) Integrations **Qualtrics Customer Experience** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX ](https://www.g2.com/products/genesys-cloud-cx/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dd08426f9b1cd59deeab3d8fae3cd327/microsoft-power-automate.PNG "Product Avatar Image") Microsoft Power Automate ](https://www.g2.com/products/microsoft-power-automate/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9f0f269b3942e720cb2639848e765d14/salesforce-b2b-commerce.jpg "Product Avatar Image") Salesforce B2B Commerce ](https://www.g2.com/products/salesforce-b2b-commerce/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e63eb2d0ef10e2df421befaed80bed3c/agentforce-service-formerly-salesforce-service-cloud.jpg "Product Avatar Image") Salesforce Service Cloud ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ View all ](https://www.g2.com/products/qualtrics-customer-experience/integrations) **Reputation** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9c84c6bae4fe50f2afd182f37c02de8d/apartments-com.jpg "Product Avatar Image") Apartments.com ](https://www.g2.com/products/apartments-com/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4ae9c98e3e78c7ecde1f4177e0e4a37f/apple.jpg "Product Avatar Image") Apple ](https://www.g2.com/products/apple/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c234b0ee74b541afa9ab8821ce182db8/facebook-for-business.png "Product Avatar Image") Facebook ](https://www.g2.com/products/facebook-for-business/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_65e597103b089dfd2b79a04fd5ccbf3e/instagram-for-business.png "Product Avatar Image") Instagram for Business ](https://www.g2.com/products/instagram-for-business/reviews)[ View all ](https://www.g2.com/products/reputation/integrations) Screenshots **Qualtrics Customer Experience** ![Qualtrics Customer Experience screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1792949/Customer-Journey%282%29.png) **Reputation** ![Reputation screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1775801/Reputation-Score-Dashboard.png) **Ratings** from reviews Meets Requirements **Qualtrics Customer Experience** 8.6 8.6603 **Reputation** 9.1 9.11,989 Ease of Use **Qualtrics Customer Experience** 8.4 8.4606 **Reputation** 9.0 9.02,030 Ease of Setup **Qualtrics Customer Experience** 7.6 7.6363 **Reputation** 8.6 8.61,142 Ease of Admin **Qualtrics Customer Experience** 7.9 7.9350 **Reputation** 8.9 8.9876 Quality of Support **Qualtrics Customer Experience** 8.5 8.5570 **Reputation** 8.9 8.91,772 Has the product been a good partner in doing business? **Qualtrics Customer Experience** 8.5 8.5342 **Reputation** 8.9 8.9874 Product Direction (% positive) **Qualtrics Customer Experience** 8.6 8.6580 **Reputation** 8.9 8.91,952 **Features** ratings from reviews Social Media Listening Tools 7.8 97 8.8 318 Experience Management 8.4 139 8.4 725 Social Customer Service 8.4 157 8.7 504 Social Media Analytics 8.3 87 8.5 313 Competitive Intelligence Not enough data 8.6 283 Review Management Not enough data 7.0 46 Social Media Management Not enough data 7.7 513 Feedback Analytics 8.4 133 Not enough data Local Listing Management Not enough data 8.3 416 Local SEO Not enough data 9.0 200 Proactive Customer Retention 8.7 48 Not enough data Contact Center Quality Assurance 8.8 44 Not enough data Online Reputation Management Not enough data 7.9 1,262 User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 12.7% Mid-Market(51-1000 emp.) 35.8% Enterprise(\> 1000 emp.) 51.5% Small-Business(50 or fewer emp.) 12.7% Mid-Market(51-1000 emp.) 35.8% Enterprise(\> 1000 emp.) 51.5% Small-Business(50 or fewer emp.) 28.6% Mid-Market(51-1000 emp.) 45.6% Enterprise(\> 1000 emp.) 25.8% Small-Business(50 or fewer emp.) 28.6% Mid-Market(51-1000 emp.) 45.6% Enterprise(\> 1000 emp.) 25.8% **Reviewers' Industry** [![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience")](https://www.g2.com/products/qualtrics-customer-experience/reviews) Qualtrics Customer Experience Information Technology and Services 10.4% Higher Education 6.9% Computer Software 5.3% Marketing and Advertising 5.3% Education Management 5.3% Other 66.9% [![Reputation](https://images.g2crowd.com/uploads/product/hd_favicon/e42e14e54e8cc8a09b1c962154fce161/reputation.svg "Reputation")](https://www.g2.com/products/reputation/reviews) Reputation Automotive 27.6% Real Estate 27.5% Hospital & Health Care 11.7% Marketing and Advertising 3.6% Hospitality 3.4% Other 26.2% FAQs ## Qualtrics Customer Experience vs Reputation FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between Reputation vs Qualtrics Customer Experience? Reputation stands out for higher reviewer satisfaction in setup, support, and ease of use, while Qualtrics Customer Experience is favored for analytics and survey flexibility. | [Reputation](https://www.g2.com/products/reputation/reviews) | [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) | | --- | --- | | 4.5/5 (2,469 reviews) | 4.3/5 (751 reviews) | | Mid-Market | Enterprise | | 8.6 | 7.6 | | 8.9 | 8.5 | | Ease of Use (103 all-time mentions) | Analytics (14 all-time mentions) | ### How do the pricing models of Reputation and Qualtrics Customer Experience compare? Reputation is rated higher for value, with a stronger Price/Cost satisfaction score than Qualtrics Customer Experience. - **Reputation:** In recent reviews, buyers highlight time-saving and centralized management as key value drivers, with some noting the price may be less accessible for smaller firms. - **Qualtrics Customer Experience:** Reviewers frequently cite higher cost and complexity as trade-offs, with several noting the platform can be expensive for smaller teams or organizations with limited budgets. - **Switching reasons:** Recent reviewers mention switching to Reputation for easier review management and to reduce internal manpower requirements. ### What are the best alternatives to Reputation and Qualtrics Customer Experience? Birdeye, SOCi, and Semrush are the top alternatives to Reputation and Qualtrics Customer Experience. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Reputation](https://www.g2.com/products/reputation/reviews) | 4.5/5 (2,469 reviews) | Mid-Market | Reviewers highlight strong value for centralized review management | Ease of Use (103 all-time mentions) | | [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) | 4.3/5 (751 reviews) | Enterprise | Reviewers cite higher cost and complexity | Analytics (14 all-time mentions) | | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5 (4,205 reviews) | Small-Business | — | — | | [SOCi](https://www.g2.com/products/soci/reviews) | 4.5/5 (4,673 reviews) | Small-Business | — | — | | [Semrush](https://www.g2.com/products/semrush/reviews) | 4.4/5 (4,028 reviews) | Small-Business | — | — | ### Which Online Reputation Management features should I prioritize when comparing Reputation and Qualtrics Customer Experience? Buyers should prioritize review management, ease of use, analytics, feedback management, and integrations when comparing Reputation and Qualtrics Customer Experience. - **Review Management:** Reputation (90 all-time mentions), Qualtrics Customer Experience (7 all-time mentions) - **Ease of Use:** Reputation (103 all-time mentions, 9.0 score), Qualtrics Customer Experience (18 all-time mentions, 8.4 score) - **Analytics:** Reputation (35 all-time mentions), Qualtrics Customer Experience (14 all-time mentions) - **Feedback Management:** Reputation (31 all-time mentions), Qualtrics Customer Experience (7 all-time mentions) - **Integrations:** Reputation (Easy Integrations, 25 all-time mentions), Qualtrics Customer Experience (multiple integrations cited in recent reviews) ### What are the pros and cons of Reputation vs Qualtrics Customer Experience? Reputation's headline strength is ease of use and centralized review management, while Qualtrics Customer Experience excels in analytics and survey flexibility. - **Reputation strengths:** Ease of Use (103 all-time mentions), Review Management (90), Centralized Reviews (69), Time-saving (53), Helpful (79), User Interface (44), Customer Support (43), Easy Integrations (25) - **Reputation trade-offs:** Some reviewers note the platform can be less accessible for smaller firms and mention occasional interface bugs or outdated design. - **Qualtrics Customer Experience strengths:** Analytics (14 all-time mentions), Insights Generation (9), Reporting (9), Customization (6), Dashboard Usability (7), Data Management (7) - **Qualtrics Customer Experience trade-offs:** Complexity (7 all-time mentions), Steep Learning Curve (6), Expensive (6), Limited Customization (7), Not Intuitive (7) ### Is Reputation or Qualtrics Customer Experience better for small businesses? Birdeye is the top-rated platform for small businesses, but between Reputation and Qualtrics Customer Experience, Reputation is a better fit for small-business needs based on reviewer sentiment and segment focus. - **Reputation:** Largest segment is Mid-Market, but recent reviews highlight ease of use and time-saving for teams with limited resources. - **Qualtrics Customer Experience:** Largest segment is Enterprise, and reviewers frequently cite higher cost and complexity as barriers for smaller organizations. ### Which Online Reputation Management platform has better integrations? Reputation is favored for integrations, with more reviewer-cited integration strengths and higher all-time mention counts. - **Reputation:** Apple (9 all-time mentions), Apartments.com (4 all-time mentions), reviewers highlight easy integrations (25 all-time mentions). - **Qualtrics Customer Experience:** Recent reviews cite integrations with Salesforce and CRM systems, but no all-time mention counts above the publish floor. ### How do Reputation and Qualtrics Customer Experience compare on customer support? Reputation and Qualtrics Customer Experience are rated within 0.4 points on Quality of Support, with Reputation holding a slight advantage at 8.9 versus 8.5. - **Reputation:** Reviewers consistently praise helpful and responsive support, with 43 all-time mentions for customer support and frequent positive comments about account managers and support teams. - **Qualtrics Customer Experience:** Support is described as knowledgeable and responsive in many recent reviews, but some reviewers note challenges with ticket resolution and expertise, especially for complex issues. ### Which is easier to implement, Reputation or Qualtrics Customer Experience? Reputation is rated higher for Ease of Setup, with an 8.6 score compared to Qualtrics Customer Experience's 7.6, a difference of 1.0 points. - **Reputation:** Reviewers frequently cite easy onboarding, straightforward dashboards, and quick initial setup, though some mention longer setup times for organizations with many locations. - **Qualtrics Customer Experience:** Reviewers describe setup as more complex, with a steeper learning curve and the need for developer support for advanced configurations, but note that setup becomes easier with experience and training. ### Which product has better Feedback? Reputation is stronger on Feedback, with higher reviewer satisfaction and more all-time mentions for feedback management. - **Reputation:** Feedback Management (31 all-time mentions), 9.1 Meets Requirements score, reviewers highlight centralized feedback and actionable insights. - **Qualtrics Customer Experience:** Feedback Management (7 all-time mentions), 8.6 Meets Requirements score, reviewers note strong analytics but mention complexity in extracting actionable feedback. Alternatives **Qualtrics Customer Experience Alternatives** ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye") [ Birdeye ](/products/birdeye/reviews) ![AskNicely](https://images.g2crowd.com/uploads/product/hd_favicon/8b4f2337b545e6e7a2bcea877e24da94/asknicely.svg "AskNicely") [ AskNicely ](/products/asknicely/reviews) ![InMoment Experience Improvement (XI) Platform](https://images.g2crowd.com/uploads/product/hd_favicon/10777a1508e330761fe8a92a5a22bdc8/inmoment-experience-improvement-xi-platform.svg "InMoment Experience Improvement (XI) Platform") [ InMoment Experience... ](/products/inmoment-experience-improvement-xi-platform/reviews) ![Medallia Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8b51395a78dd593b61bd23efdd512d12/medallia-customer-experience.svg "Medallia Customer Experience") [ Medallia Customer Experience ](/products/medallia-customer-experience/reviews) **Reputation Alternatives** ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye") [ Birdeye ](/products/birdeye/reviews) ![SOCi](https://images.g2crowd.com/uploads/product/hd_favicon/75e4c84354a52cc911139badfdcfe772/soci.SVG "SOCi") [ SOCi ](/products/soci/reviews) ![Semrush](https://images.g2crowd.com/uploads/product/hd_favicon/e6c872117633137a9a91ffa14ee3ce41/semrush%282%29.svg "Semrush") [ Semrush ](/products/semrush/reviews) ![Sprout Social](https://images.g2crowd.com/uploads/product/hd_favicon/23c97f84483973fc952fc0ce526a9227/sprout-social.svg "Sprout Social") [ Sprout Social ](/products/sprout-social/reviews)