# Qualtrics Customer Experience vs Reputation Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Reputation excels in user satisfaction, boasting a higher overall rating compared to Qualtrics Customer Experience. Users appreciate the **quality of data** and the **great customer support** , which enhances their experience significantly.
- **Users say** that Reputation's implementation process is notably quick and intuitive, with many highlighting features like the **AI tool for drafting responses** to comments and reviews, which streamlines their workflow and increases positive feedback.
- **According to verified reviews** , Qualtrics Customer Experience shines in its flexibility, allowing users to be specific about their needs without being overwhelmed by unnecessary features. This adaptability is particularly appreciated by teams that require **multiple integrations** for data management.
- **Reviewers mention** that while Qualtrics offers a robust platform for capturing feedback through various methods, including **passive listening posts** , some users find it less user-friendly compared to Reputation, which has a more straightforward interface.
- **Users highlight** that Reputation's focus on social media analytics and customer service provides a comprehensive solution for businesses looking to enhance their online presence, with features that allow for easy **reconnection with previous customers** to solicit reviews.
- **G2 reviewers note** that while both platforms have strong support systems, Reputation's higher ratings in **ease of use** and **setup** make it a more appealing choice for teams looking to get started quickly and efficiently.



| | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 751 | 2,469 | 
| **Largest Market Segment** | Enterprise (51.5% of reviews) | Mid-Market (45.6% of reviews) | 
| **Entry Level Price** | Contact Us | No pricing available | 

---
## Top Pros & Cons

### Qualtrics Customer Experience

Pros:
- Ease of Use (18 reviews)
- Analytics (14 reviews)

Cons:
- Complexity (7 reviews)
- Improvement Needed (7 reviews)

### Reputation

Pros:
- Helpful (149 reviews)
- Reputation Management (114 reviews)

Cons:
- Improvement Needed (54 reviews)
- Missing Features (44 reviews)

---
## Ratings Comparison
| Rating | Qualtrics Customer Experience | Reputation | 
|---|---|---|
  | **Meets Requirements** | 8.6 (602 reviews) | 9.1 (1989 reviews) | 
  | **Ease of Use** | 8.4 (605 reviews) | 9.0 (2030 reviews) | 
  | **Ease of Setup** | 7.6 (362 reviews) | 8.6 (1142 reviews) | 
  | **Ease of Admin** | 7.9 (349 reviews) | 8.9 (876 reviews) | 
  | **Quality of Support** | 8.5 (569 reviews) | 8.9 (1772 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (341 reviews) | 8.9 (874 reviews) | 
  | **Product Direction (% positive)** | 8.6 (579 reviews) | 8.9 (1952 reviews) | 

---
## Pricing

### Qualtrics Customer Experience

#### Entry-Level Pricing

Plan: Frontline Care

Price: Contact Us

Description: Best for customer experience and contact center leaders who want to retain and upsell more customers

Key Features:
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)

[Browse all 4 editions](https://www.g2.com/products/qualtrics-customer-experience/pricing)

#### Free Trial

No

### Reputation

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Social Media Analytics

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | 8.3/10 | 86 |
| **Reputation** | 8.5/10 | 314 |

#### Social Analytics

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Competitor Analysis** | 8.2 (59 reviews) | 8.3 (235 reviews) | 
| **Follower Analysis** | 8.2 (65 reviews) | 8.5 (239 reviews) | 
| **Post Performance** | 8.5 (68 reviews) | 8.7 (244 reviews) | 
| **Paid Campaign Tracking** | Not enough data | 8.4 (204 reviews) | 
| **Attribution** | Not enough data | 8.4 (209 reviews) | 
| **Hashtag Analytics** | Not enough data | 8.1 (170 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.3 (188 reviews) | 

#### Reports & Dashboards

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Report Customizability** | 8.2 (72 reviews) | 8.7 (252 reviews) | 
| **Report Exporting** | 8.2 (73 reviews) | 8.8 (248 reviews) | 
| **Scalability** | 8.3 (71 reviews) | 8.7 (234 reviews) | 
| **White Label** | Not enough data | 8.2 (158 reviews) | 

#### Agentic AI - Social Media Analytics

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Local Listing Management

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | N/A | N/A |
| **Reputation** | 8.3/10 | 416 |

#### Listing Management

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Network Directory** | Not enough data | 8.2 (298 reviews) ✓ Verified | 
| **Data Aggregators** | Not enough data | 8.3 (302 reviews) ✓ Verified | 
| **Duplicate Monitoring** | Not enough data | 8.0 (302 reviews) | 
| **Optimization** | Not enough data | 8.1 (320 reviews) ✓ Verified | 

#### Performance

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Real-Time Updates** | Not enough data | 8.4 (346 reviews) ✓ Verified | 
| **Analytics** | Not enough data | 8.7 (369 reviews) ✓ Verified | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | 8.8/10 | 44 |
| **Reputation** | N/A | N/A |

#### Quality Assurance

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Evaluation** | 9.1 (37 reviews) | Not enough data | 
| **Calibration** | 8.8 (36 reviews) | Not enough data | 
| **Reports** | 8.4 (38 reviews) | Not enough data | 

#### Engagement

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Feedback** | 8.4 (39 reviews) | Not enough data | 
| **Dashboards** | 8.8 (39 reviews) | Not enough data | 
| **Training** | 8.7 (35 reviews) | Not enough data | 

#### Performance

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Integrations** | 8.7 (34 reviews) | Not enough data | 
| **Compliance** | 9.3 (35 reviews) | Not enough data | 

#### Generative AI

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Local SEO

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | N/A | N/A |
| **Reputation** | 9.0/10 | 200 |

#### Local Search Optimization

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Rank Tracking** | Not enough data | 8.9 (146 reviews) | 
| **Online Listings** | Not enough data | 8.8 (161 reviews) ✓ Verified | 
| **Google My Business** | Not enough data | 9.1 (176 reviews) | 
| **Reputation Management** | Not enough data | 9.3 (186 reviews) ✓ Verified | 
| **Social Media** | Not enough data | 8.7 (156 reviews) ✓ Verified | 
| **Dashboards and Reporting** | Not enough data | 9.1 (182 reviews) ✓ Verified | 

### Competitive Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | N/A | N/A |
| **Reputation** | 8.6/10 | 283 |

#### Platform Basics

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Centralized Platform** | Not enough data | 9.2 (238 reviews) | 
| **Web Tracking** | Not enough data | 8.8 (226 reviews) | 

#### Agentic AI - Competitive Intelligence

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.7 (5 reviews) | 

#### Platform Data

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Product Details** | Not enough data | 8.8 (226 reviews) | 
| **Customer Feedback & Reviews** | Not enough data | 9.4 (269 reviews) | 
| **Channel Acquisition** | Not enough data | 8.4 (195 reviews) | 

#### Platform Content 

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Battlecards** | Not enough data | Feature Not Available | 

#### Platform Reporting

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Customizable Dashboard** | Not enough data | 9.0 (239 reviews) | 
| **Benchmark Reporting** | Not enough data | 9.1 (236 reviews) | 

### Social Media Management

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | N/A | N/A |
| **Reputation** | 7.7/10 | 513 |

#### Content & Collaboration

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Content Calendar** | Not enough data | 8.8 (391 reviews) | 
| **Content Library** | Not enough data | 8.4 (367 reviews) | 
| **Shared Inbox** | Not enough data | 8.4 (322 reviews) | 
| **Approval Workflows** | Not enough data | 8.4 (324 reviews) | 
| **Users and Permissions** | Not enough data | 8.7 (370 reviews) | 
| **Content Creation** | Not enough data | 8.3 (313 reviews) | 

#### Social Management

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Social Analytics** | Not enough data | 8.6 (422 reviews) | 
| **Social Publishing** | Not enough data | 8.7 (433 reviews) | 
| **Campaign Optimization** | Not enough data | 8.5 (379 reviews) | 
| **Social Engagement** | Not enough data | 8.7 (424 reviews) | 
| **Social Ads** | Not enough data | 8.3 (346 reviews) | 
| **Campaign Planning** | Not enough data | 8.3 (299 reviews) | 
| **Hashtag Capabilites** | Not enough data | 8.2 (184 reviews) | 

#### Agentic AI - Social Media Management

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.0 (15 reviews) | 
| **Multi-step Planning** | Not enough data | 6.6 (17 reviews) | 
| **Cross-system Integration** | Not enough data | 5.8 (17 reviews) | 
| **Adaptive Learning** | Not enough data | 6.3 (17 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.8 (17 reviews) | 
| **Proactive Assistance** | Not enough data | 6.2 (17 reviews) | 
| **Decision Making** | Not enough data | 7.0 (17 reviews) | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | 8.4/10 | 138 |
| **Reputation** | 8.4/10 | 725 |

#### Analytics

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Net Promoter Score (NPS)** | 9.1 (111 reviews) | 8.8 (572 reviews) | 
| **Customer Satisfaction (CSAT) Score** | 8.9 (109 reviews) | 8.9 (598 reviews) | 
| **Customer Effort Score (CES)** | 8.8 (105 reviews) | 8.8 (552 reviews) | 
| **Gamification** | 7.7 (60 reviews) | 8.2 (486 reviews) | 

#### Customization

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Stakeholder Management** | 8.4 (94 reviews) | 8.4 (479 reviews) | 
| **Multilanguage Support** | 8.4 (101 reviews) | 8.2 (462 reviews) | 
| **Multiple Branding Support** | 8.6 (94 reviews) | 8.6 (491 reviews) | 
| **Vertical-specific Solutions** | 8.4 (91 reviews) | 8.4 (472 reviews) | 

#### Generative AI

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **AI Text Generation** | 8.3 (11 reviews) | 8.4 (109 reviews) | 
| **AI Text Summarization** | 7.7 (11 reviews) | 8.3 (104 reviews) | 

#### Agentic AI - Experience Management

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (8 reviews) | 
| **Cross-system Integration** | 8.0 (5 reviews) | 8.1 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (8 reviews) | 

### Review Management

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | N/A | N/A |
| **Reputation** | 7.0/10 | 46 |

#### Collection

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Authentification** | Not enough data | 7.0 (24 reviews) | 
| **Review Forms** | Not enough data | 7.9 (28 reviews) | 
| **Personalization** | Not enough data | 7.7 (25 reviews) | 
| **Engagement** | Not enough data | 8.3 (25 reviews) | 
| **Community Q&A** | Not enough data | 6.7 (24 reviews) | 

#### Agentic AI - Review Management

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 5.5 (19 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.5 (20 reviews) | 

#### Moderation

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Reviewer Validation** | Not enough data | 7.4 (25 reviews) | 
| **Response Types** | Not enough data | 7.5 (25 reviews) | 
| **Legal Agreements** | Not enough data | 7.3 (23 reviews) | 

#### Use Cases

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **E-commerce** | Not enough data | 7.0 (22 reviews) | 
| **Retail** | Not enough data | 7.3 (21 reviews) | 
| **Customer Service** | Not enough data | 7.4 (23 reviews) | 

#### Administration

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Incentives** | Not enough data | 5.9 (21 reviews) | 
| **Syndication** | Not enough data | 7.8 (22 reviews) | 
| **Insights** | Not enough data | 8.4 (28 reviews) | 
| **Content** | Not enough data | 7.5 (22 reviews) | 
| **Sampling** | Not enough data | 6.1 (21 reviews) | 

#### Display Options

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Badges** | Not enough data | 6.7 (20 reviews) | 
| **Widgets** | Not enough data | 6.3 (20 reviews) | 
| **Integration & APIs** | Not enough data | 6.4 (24 reviews) | 
| **Marketing** | Not enough data | 7.2 (20 reviews) | 

#### Generative AI

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.6 (19 reviews) | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | 8.3/10 | 132 |
| **Reputation** | N/A | N/A |

#### Feedback Management

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Tagging** | 8.3 (92 reviews) | Not enough data | 
| **Segmentation** | 8.6 (99 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.3 (118 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Thematic Analysis** | 8.3 (102 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.3 (104 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 8.7 (103 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Online Reviews** | 8.3 (94 reviews) | Not enough data | 
| **Surveys** | 9.0 (121 reviews) | Not enough data | 
| **Social Media** | 8.4 (82 reviews) | Not enough data | 
| **Customer Service Channels** | 8.7 (85 reviews) | Not enough data | 

#### Generative AI

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **AI Text Generation** | 7.7 (10 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (10 reviews) | Not enough data | 

### Social Media Listening Tools

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | 7.8/10 | 97 |
| **Reputation** | 8.8/10 | 318 |

#### Monitoring & Listening

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Social Measurement** | 8.4 (82 reviews) | 8.9 (242 reviews) | 
| **Influencer Identification** | 7.7 (72 reviews) | 8.5 (189 reviews) | 
| **Brand Monitoring** | Not enough data | 8.7 (174 reviews) | 
| **Keyword Tracking** | Not enough data | 8.7 (150 reviews) | 
| **Trend Analysis** | Not enough data | 8.7 (162 reviews) | 
| **Competitor Analysis** | Not enough data | 8.5 (154 reviews) | 

#### Agentic AI - Social Media Listening Tools

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Data Management & Analysis

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Sentiment Analysis** | 7.2 (81 reviews) | 8.8 (240 reviews) | 
| **Social Reporting** | 7.8 (83 reviews) | 9.0 (247 reviews) | 
| **Alerts and Notifications** | Not enough data | 9.0 (183 reviews) | 
| **Advanced Data Filtering** | Not enough data | 8.7 (154 reviews) | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | 8.7/10 | 48 |
| **Reputation** | N/A | N/A |

#### Platform

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Health Score** | 8.5 (45 reviews) | Not enough data | 
| **Customer Profiles** | 9.1 (45 reviews) | Not enough data | 
| **Notifications** | 8.9 (45 reviews) | Not enough data | 

#### Predictions

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Service Quality Assurance** | 8.9 (44 reviews) | Not enough data | 
| **Analytics** | 8.7 (45 reviews) | Not enough data | 
| **Revenue Impact** | Feature Not Available | Not enough data | 
| **Artificial Intelligence** | 8.4 (44 reviews) | Not enough data | 
| **Sentiment** | 8.9 (46 reviews) | Not enough data | 
| **Retention** | 8.7 (46 reviews) | Not enough data | 

#### Generative AI

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **AI Text Generation** | 8.5 (8 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (8 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | 8.4/10 | 157 |
| **Reputation** | 8.7/10 | 504 |

#### Generative AI

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Process

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Mentions** | 8.7 (133 reviews) | 8.7 (360 reviews) | 
| **Tickets** | 8.3 (97 reviews) | 8.4 (342 reviews) | 
| **Macros** | 8.4 (73 reviews) | 8.4 (316 reviews) | 

#### Channels

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Email** | 8.5 (67 reviews) | 9.0 (371 reviews) | 
| **Social** | 8.8 (136 reviews) | 9.1 (406 reviews) | 
| **Live Chat** | Feature Not Available | 8.4 (312 reviews) | 
| **Phone** | Feature Not Available | 8.5 (325 reviews) | 
| **Text** | 8.2 (51 reviews) | 8.7 (335 reviews) | 

#### Insight

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Surveys** | 8.3 (69 reviews) | 9.2 (406 reviews) | 
| **Reporting** | 8.3 (123 reviews) | 9.1 (428 reviews) | 
| **Visitor Activity** | 8.1 (50 reviews) | Feature Not Available | 
| **Help Desk** | Feature Not Available | 8.6 (348 reviews) | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | N/A | N/A |
| **Reputation** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Genesys AppFoundry Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | N/A | N/A |
| **Reputation** | N/A | N/A |

#### Agentic AI - Genesys AppFoundry Marketplace

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | N/A | N/A |
| **Reputation** | 7.9/10 | 1262 |

#### Consumer Intelligence

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Customer Feedback** | Not enough data | 9.0 (1061 reviews) ✓ Verified | 
| **Competitive Intelligence** | Not enough data | 8.6 (938 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.8 (1010 reviews) ✓ Verified | 

#### Reporting

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Revenue Reporting** | Not enough data | Feature Not Available | 
| **Corporate Reporting** | Not enough data | 8.6 (926 reviews) ✓ Verified | 
| **Dashboard** | Not enough data | 9.1 (1141 reviews) ✓ Verified | 

#### Media Monitoring

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Social Networks Monitoring** | Not enough data | 8.6 (963 reviews) ✓ Verified | 
| **Social Media Management** | Not enough data | 8.6 (947 reviews) ✓ Verified | 
| **Digital Media Monitoring** | Not enough data | 8.5 (881 reviews) | 

#### In-House Management

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Employee Performance** | Not enough data | Feature Not Available | 
| **Team Workflow** | Not enough data | 8.5 (850 reviews) | 

#### Generative AI

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (392 reviews) | 

#### Agentic AI - Online Reputation Management

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.8 (33 reviews) | 
| **Multi-step Planning** | Not enough data | 6.6 (31 reviews) | 
| **Cross-system Integration** | Not enough data | 6.7 (36 reviews) | 
| **Adaptive Learning** | Not enough data | 6.8 (32 reviews) | 
| **Proactive Assistance** | Not enough data | 6.8 (32 reviews) | 
| **Decision Making** | Not enough data | 7.0 (30 reviews) | 

### Local Marketing

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | N/A | N/A |
| **Reputation** | N/A | N/A |

#### Platform

| Feature | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Internationalization** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Reporting and Dashboards** | Not enough data | Not enough data | 
| **Mobile User Support** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Experience Management Software](https://www.g2.com/categories/experience-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics), [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)

**Unique to Qualtrics Customer Experience (5):** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace), [SAP Store Software](https://www.g2.com/categories/sap-store), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)

**Unique to Reputation (8):** [Multi-Location Marketing Platforms](https://www.g2.com/categories/multi-location-marketing-platforms), [Competitive Intelligence Tools](https://www.g2.com/categories/competitive-intelligence), [Local Listing Management Software](https://www.g2.com/categories/local-listing-management), [Local SEO Software](https://www.g2.com/categories/local-seo), [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [Social Media Suites](https://www.g2.com/categories/social-media-suites), [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt), [Review Management Software](https://www.g2.com/categories/review-management-software)


---
## Reviewer Demographics

### By Company Size

| Segment | Qualtrics Customer Experience | Reputation | 
|---|---|---|
| **Small-Business** | 12.7% | 28.6% | 
| **Mid-Market** | 35.8% | 45.6% | 
| **Enterprise** | 51.5% | 25.8% | 

### By Industry

#### Qualtrics Customer Experience

- **Information Technology and Services:** 10.4%
- **Higher Education:** 6.9%
- **Computer Software:** 5.3%
- **Marketing and Advertising:** 5.3%
- **Education Management:** 5.3%
- **Telecommunications:** 4.4%
- **Financial Services:** 4.2%
- **Insurance:** 3.3%
- **Market Research:** 2.8%
- **Banking:** 2.8%
- **Other:** 49.3%

#### Reputation

- **Automotive:** 27.6%
- **Real Estate:** 27.5%
- **Hospital & Health Care:** 11.6%
- **Marketing and Advertising:** 3.6%
- **Hospitality:** 3.4%
- **Commercial Real Estate:** 2.9%
- **Health, Wellness and Fitness:** 2.5%
- **Retail:** 2.5%
- **Consumer Services:** 2.5%
- **Construction:** 1.7%
- **Other:** 14.1%

---
## Alternatives

### Alternatives to Qualtrics Customer Experience

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4094 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (210 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23555 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1740 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1143 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2064 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1554 reviews)

### Alternatives to Reputation

- [SOCi](https://www.g2.com/products/soci/reviews) — 4.5/5 stars (4424 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4094 reviews)
- [Semrush](https://www.g2.com/products/semrush/reviews) — 4.4/5 stars (3976 reviews)
- [Sprout Social](https://www.g2.com/products/sprout-social/reviews) — 4.4/5 stars (6432 reviews)
- [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1124 reviews)
- [Hootsuite](https://www.g2.com/products/hootsuite/reviews) — 4.3/5 stars (7289 reviews)
- [Alchemer Reputation Management](https://www.g2.com/products/alchemer-reputation-management/reviews) — 4.5/5 stars (120 reviews)
- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (529 reviews)
- [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) — 4.1/5 stars (1208 reviews)
- [Synup](https://www.g2.com/products/synup/reviews) — 4.5/5 stars (315 reviews)

---
## Top Discussions

### Qualtrics Customer Experience

- Title: [How do other school districts use the platform?  We are always looking for ways to improve our use.](https://www.g2.com/discussions/15011-how-do-other-school-districts-use-the-platform-we-are-always-looking-for-ways-to-improve-our-use) — 3 comments, 1 upvote
  > **Top comment:** "@shawnwigg on Twitter is an excellent resource on this use case"
- Title: [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) — 1 comment
  > **Top comment:** "It acts an listening agent where you  an build, collect and organise data and gain insights out of the visualised data. 
Provides the summary for next..."
- Title: [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) — 1 comment
  > **Top comment:** "Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. "
- Title: [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) — 1 comment, 1 upvote
  > **Top comment:** "good work "
- Title: [What is qualtrics CX?](https://www.g2.com/discussions/what-is-qualtrics-cx) — 1 comment
  > **Top comment:** "It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on data"

### Reputation

- Title: [Can you use Facebook Live from the Reputation app?](https://www.g2.com/discussions/24836-can-you-use-facebook-live-from-the-reputation-app) — 3 comments, 2 upvotes
  > **Top comment:** "Brian, I have used Facebook Live quite a bit, but have not used the Reputation portal yet - sorry."
- Title: [Can customers recieve email request?  Is Reputation only text capable?](https://www.g2.com/discussions/can-customers-recieve-email-request-is-reputation-only-text-capable) — 2 comments, 1 upvote
  > **Top comment:** "All thanks to Mr Jackson Johnny for helping with my profits and making my fifth withdrawal possible. I'm here to share an amazing life changing opportunity..."
- Title: [What is the biggest negative of the platform?](https://www.g2.com/discussions/what-is-the-biggest-negative-of-the-platform) — 2 comments
  > **Top comment:** "Hello everyone stop losing your hard earn money to fake brokers, if you are interested in trading binary option/forex/Bitcoin mining, Recovery of lost funds..."
- Title: [Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?](https://www.g2.com/discussions/40490-can-we-possibly-work-with-sites-like-indeed-com-or-glassdoor-com-to-set-up-profiles-correctly) — 2 comments, 2 upvotes
  > **Top comment:** "Hello everyone stop losing your hard earn money to fake brokers, if you are interested in trading binary option/forex/Bitcoin mining, Recovery of lost funds..."
- Title: [How much does reputation com cost?](https://www.g2.com/discussions/how-much-does-reputation-com-cost) — 1 comment
  > **Top comment:** "Not sure about this..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/qualtrics-customer-experience-vs-reputation)