Compare Puzzel CX Platform and Zendesk for Customer Service 
At a Glance
Market Segments
Mid-Market (54.3% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
No pricing available
$19.00 1 user per month billed annually
Puzzel CX Platform
Star Rating
(149)4.6 out of 5
Market Segments
Mid-Market (54.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Puzzel CX PlatformZendesk for Customer Service
Star Rating
(6,814)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in providing a streamlined user experience, with many users appreciating its minimalist design and intuitive interface. This makes managing customer queries more efficient, as all tickets and emails are consolidated in one place.
- Users say that Puzzel CX Platform stands out for its robust CRM integration, which has significantly reduced lead handling time. Reviewers highlight the platform's ability to handle contacts in multiple Nordic languages, making it a strong choice for businesses operating in those regions.
- According to verified reviews, Zendesk for Customer Service has a higher overall satisfaction score, reflecting its effectiveness in customer support. Users specifically mention the generative AI service as a favorite feature, helping them create multi-level responses that enhance customer interactions.
- Reviewers mention that while Puzzel CX Platform is easy to administrate and requires minimal training, it may not offer the same level of customization and advanced features as Zendesk. Users appreciate its solid performance but note that it lacks some of the more sophisticated tools available in Zendesk.
- G2 reviewers highlight that Zendesk for Customer Service has a more extensive user base, with a significantly higher number of reviews. This suggests a more established presence in the market, which can be reassuring for potential buyers looking for a reliable solution.
- Users express that while both platforms have their strengths, Zendesk for Customer Service is often preferred for its comprehensive support features and overall product direction, which users feel is more aligned with evolving business needs compared to Puzzel CX Platform.
Pricing
Entry-Level Pricing
Puzzel CX Platform
No pricing availableZendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Puzzel CX Platform
No trial information availableZendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.4
109
8.6
5,187
Ease of Use
8.7
113
8.6
5,295
Ease of Setup
8.5
102
8.0
3,253
Ease of Admin
8.5
96
8.2
3,119
Quality of Support
8.8
109
8.4
4,922
Has the product been a good partner in doing business?
9.1
99
8.4
3,042
Product Direction (% positive)
9.3
111
8.0
4,840
Features by Category
Ticket and Case Management
Not enough data
8.8
2584
|
Verified
Not enough data
8.7
2612
|
Verified
Not enough data
8.5
2540
|
Verified
Not enough data
8.4
2372
|
Verified
Not enough data
8.2
1934
|
Verified
Not enough data
8.4
2409
|
Verified
Not enough data
8.6
2409
|
Verified
Not enough data
8.3
1866
|
Verified
Generative AI
Not enough data
7.6
389
Not enough data
7.6
387
Agentic AI - Help Desk
Not enough data
7.8
247
Not enough data
7.9
245
Not enough data
8.0
247
Communication Channels
Not enough data
8.5
2069
|
Verified
Not enough data
8.8
2333
|
Verified
Not enough data
8.4
1748
|
Verified
Not enough data
8.0
1436
|
Verified
Not enough data
8.0
1324
|
Verified
Platform
Not enough data
7.7
1390
|
Verified
8.6
12
8.0
1781
|
Verified
Not enough data
8.3
1956
|
Verified
Not enough data
8.2
1766
|
Verified
Not enough data
7.9
2369
|
Verified
Not enough data
8.0
2419
|
Verified
Dialing Options
9.5
10
Not enough data
8.7
10
Not enough data
Not enough data
Not enough data
Agent Tools
7.5
10
Not enough data
8.0
11
Not enough data
8.8
11
Not enough data
Automation
6.7
9
Not enough data
8.1
9
Not enough data
6.7
8
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.8
8
Not enough data
8.8
8
Not enough data
7.9
8
Not enough data
Knowledge Management
9.0
8
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Compliance
8.1
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
7.8
6
Not enough data
Customer Support
8.6
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
8.3
6
Not enough data
8.1
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
Administration
7.0
5
Not enough data
8.6
6
Not enough data
8.8
8
Not enough data
Generative AI
Not enough data
Not enough data
Call Analytics
9.3
30
Not enough data
8.5
25
Not enough data
9.1
32
Not enough data
8.3
21
Not enough data
Artificial Intelligence - Conversation Intelligence
9.3
27
Not enough data
9.0
26
Not enough data
Not enough data
Not enough data
Generative AI
8.9
6
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
8.3
665
Not enough data
8.3
661
Not enough data
8.4
634
Reporting
Not enough data
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
177
Not enough data
7.2
176
Quality Assurance
9.0
27
Not enough data
8.5
27
Not enough data
8.5
28
Not enough data
Engagement
9.3
27
Not enough data
9.0
27
Not enough data
8.8
26
Not enough data
Performance
8.3
27
Not enough data
9.3
26
Not enough data
Generative AI
7.8
9
Not enough data
7.8
9
Not enough data
Channels
9.1
44
Not enough data
7.0
28
Not enough data
7.8
33
Not enough data
7.4
29
Not enough data
7.5
34
Not enough data
Generative AI
6.3
21
Not enough data
Functions
7.9
36
Not enough data
8.5
35
Not enough data
8.1
35
Not enough data
6.2
26
Not enough data
6.5
31
Not enough data
8.9
35
Not enough data
7.8
36
Not enough data
6.8
30
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
7.3
31
Not enough data
8.7
40
Not enough data
7.8
44
Not enough data
8.2
36
Not enough data
6.7
32
Not enough data
Responses
Not enough data
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Platform
Not enough data
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Autonomy - AI Agents
Not enough data
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Generative AI
Not enough data
7.6
31
Not enough data
8.1
30
Responses
Not enough data
8.1
466
Not enough data
8.1
464
Not enough data
8.3
447
Not enough data
8.1
446
Not enough data
8.1
355
Platform
Not enough data
8.6
470
Not enough data
8.3
469
Not enough data
8.3
463
Not enough data
8.2
465
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.1
112
Not enough data
8.2
111
Workforce Management
7.4
12
Not enough data
6.7
10
Not enough data
7.0
11
Not enough data
7.3
11
Not enough data
6.3
10
Not enough data
Administration
7.4
11
Not enough data
7.7
11
Not enough data
6.9
12
Not enough data
7.3
10
Not enough data
6.8
10
Not enough data
Feedback Management
8.2
17
Not enough data
7.7
16
Not enough data
8.1
18
Not enough data
Feedback Analysis
8.9
17
Not enough data
8.9
17
Not enough data
8.2
15
Not enough data
Feedback Sources
7.7
13
Not enough data
7.6
13
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
Generative AI
7.5
6
Not enough data
7.8
6
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
8.1
860
Not enough data
8.3
716
Not enough data
8.2
683
Not enough data
8.2
748
Support Automation
Not enough data
8.1
713
Not enough data
8.3
757
Not enough data
8.4
715
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
102
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Platform
7.8
22
Not enough data
6.6
21
Not enough data
8.3
23
Not enough data
8.5
23
Not enough data
8.3
25
Not enough data
8.2
20
Not enough data
8.2
23
Not enough data
Generative AI
6.4
19
Not enough data
Workforce Management
7.2
23
Not enough data
7.0
21
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
7.7
21
Not enough data
7.6
23
Not enough data
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
85
Not enough data
8.2
83
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
85
Generative AI
4.3
7
Feature Not Available
4.3
7
7.9
206
4.3
7
Feature Not Available
Communication
8.1
14
8.6
949
|
Verified
8.0
14
8.5
964
|
Verified
7.1
12
8.1
719
7.8
10
8.5
736
|
Verified
5.8
10
8.0
520
Internal Use
8.6
12
8.0
1781
|
Verified
7.8
10
8.5
847
|
Verified
6.7
8
8.1
649
7.4
13
8.5
897
6.0
12
8.6
826
|
Verified
6.7
8
8.3
847
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1510
Not enough data
8.5
1441
Not enough data
8.0
1024
Not enough data
7.7
647
Not enough data
8.0
779
Self-Service Platform
Not enough data
8.2
829
Not enough data
8.2
845
Not enough data
7.7
664
Not enough data
8.2
811
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.5(won by default)
78
Not enough data
7.5(won by default)
79
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
744
Not enough data
8.8(won by default)
693
Channels
Not enough data
9.0(won by default)
743
Not enough data
8.4(won by default)
587
Not enough data
8.7(won by default)
566
Not enough data
8.2(won by default)
487
Not enough data
8.3(won by default)
422
Insight
Not enough data
8.1(won by default)
540
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
563
Not enough data
8.7(won by default)
667
Generative AI
7.2
6
Not enough data
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
72
Not enough data
8.1
71
Not enough data
8.2
70
Not enough data
8.3
70
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
71
Not enough data
8.3
71
Not enough data
8.5
70
Automation
Not enough data
8.7
73
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.1
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
9.0
12
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
8.7
10
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Puzzel CX Platform and Zendesk for Customer Service are categorized as AI Customer Support Agents, AI Agents For Business Operations, Social Customer Service, and Live Chat
Unique Categories
Puzzel CX Platform is categorized as Co-Browsing, Contact Center Quality Assurance, Speech Analytics, Contact Center Knowledge Base, Auto Dialer, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Conversation Intelligence, and Feedback Analytics
Zendesk for Customer Service is categorized as Help Desk, Customer Service Automation, Conversational Support, Workforce Management, Chatbots, Complaint Management, Customer Self-Service, Conversational Commerce Platforms, Digital Customer Service Platforms, Proactive Notification, and Shared Inbox
Reviews
Reviewers' Company Size
Puzzel CX Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
17.8%
Oil & Energy
11.1%
Insurance
8.9%
Information Technology and Services
7.4%
Consumer Services
5.9%
Other
48.9%
Computer Software
14.2%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.4%
Other
57.9%
Discussions
Puzzel CX Platform has no discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
JC
There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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