Top 10 Puzzel CX Platform Alternatives & Competitors

Top 10 Alternatives to Puzzel CX Platform Recently Reviewed By G2 Community

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Genesys Cloud CX
By Genesys
4.4/5
(1,518)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to Puzzel CX Platform, Genesys Cloud CX is:
Slower to reach roi
More usable
Better at meeting requirements
Categories in common with Puzzel CX Platform:
AI Customer Support Agents
Co-Browsing
AI Agents For Business Operations
Contact Center Quality Assurance
Speech Analytics

Talkdesk
By Talkdesk
4.4/5
(2,503)
Product Description
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
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Reviewers say compared to Puzzel CX Platform, Talkdesk is:
Slower to reach roi
Better at meeting requirements
More usable
Categories in common with Puzzel CX Platform:
AI Customer Support Agents
Contact Center Quality Assurance
Speech Analytics
Contact Center Knowledge Base
Auto Dialer

Dixa
By Dixa
4.2/5
(391)
Product Description
Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.
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Reviewers say compared to Puzzel CX Platform, Dixa is:
Slower to reach roi
Easier to admin
Easier to set up
Categories in common with Puzzel CX Platform:
AI Customer Support Agents
AI Agents For Business Operations
Contact Center Quality Assurance
Live Chat
Contact Center Workforce
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NiCE CXone Mpower
By NiCE
4.3/5
(1,727)
Product Description
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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Reviewers say compared to Puzzel CX Platform, NiCE CXone Mpower is:
Slower to reach roi
Better at meeting requirements
More usable
Categories in common with Puzzel CX Platform:
AI Customer Support Agents
Contact Center Quality Assurance
Speech Analytics
Contact Center Knowledge Base
Auto Dialer

Five9 Intelligent Cloud Contact Center Platform
By Five9
4.1/5
(593)
Product Description
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
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Categories in common with Puzzel CX Platform:
AI Customer Support Agents
AI Agents For Business Operations
Contact Center Quality Assurance
Speech Analytics
Contact Center Knowledge Base

Zendesk for Customer Service
By Zendesk
4.3/5
(6,694)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to Puzzel CX Platform, Zendesk for Customer Service is:
Slower to reach roi
Better at meeting requirements
Categories in common with Puzzel CX Platform:
AI Customer Support Agents
AI Agents For Business Operations
Social Customer Service
Live Chat

Calabrio ONE
By Calabrio
4.5/5
(377)
Product Description
Calabrio ONE is an integrated solution to help optimize the workforce in call centers by giving you accurate information in a multi-channel environment, under one system.
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Reviewers say compared to Puzzel CX Platform, Calabrio ONE is:
Slower to reach roi
Better at meeting requirements
More usable
Categories in common with Puzzel CX Platform:
Contact Center Quality Assurance
Speech Analytics
Contact Center Workforce
Feedback Analytics

Freshdesk
By Freshworks
4.4/5
(3,679)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Reviewers say compared to Puzzel CX Platform, Freshdesk is:
Easier to admin
More usable
Better at meeting requirements
Categories in common with Puzzel CX Platform:
AI Customer Support Agents
Social Customer Service
Live Chat

HubSpot Service Hub
By HubSpot
4.4/5
(2,887)
Product Description
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.
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Reviewers say compared to Puzzel CX Platform, HubSpot Service Hub is:
Slower to reach roi
Categories in common with Puzzel CX Platform:
AI Agents For Business Operations
Live Chat

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