# Puzzel CX Platform vs Zendesk for Customer Service Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zendesk for Customer Service excels in providing a centralized platform for managing support requests, which is particularly beneficial for organizations needing to track issues efficiently. Users appreciate the ticketing system that allows for proper communication and monitoring of progress until resolution.
- **Users say** that Puzzel CX Platform stands out for its quick adaptability, allowing teams to deploy new solutions as requirements change. This flexibility is highlighted by users who value the CRM integration that significantly reduces lead handling time, showcasing the platform's responsiveness to evolving business needs.
- **Reviewers mention** that Zendesk's recent AI features, such as ticket routing and summary suggestions, help save time on repetitive tasks, making it easier for teams to manage client requests. This ease of use is a common theme among users who find the platform beginner-friendly and intuitive.
- **According to verified reviews** , Puzzel CX Platform is praised for its ease of administration, requiring minimal training for users. This is particularly appealing for organizations looking for a solid system that can handle contacts in multiple languages without disturbances.
- **G2 reviewers highlight** that while Zendesk for Customer Service has a higher overall satisfaction score, Puzzel CX Platform receives commendations for its quality of support and product direction, indicating a strong partnership with users. This is reflected in feedback where users feel supported in their business operations.
- **Users report** that Zendesk's robust features, such as conversation archiving and knowledge base management, contribute to a more organized workflow, whereas Puzzel CX Platform's strengths lie in its AI capabilities that enhance work efficiency. This contrast illustrates how each platform caters to different operational needs.



| | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 151 | 6,993 | 
| **Largest Market Segment** | Mid-Market (54.2% of reviews) | Mid-Market (45.8% of reviews) | 
| **Entry Level Price** | No pricing available | $19.00 1 user per month billed annually | 

---
## Top Pros & Cons

### Puzzel CX Platform

Pros:
- Ease of Use (63 reviews)
- Helpful (47 reviews)

Cons:
- Missing Features (14 reviews)
- Limited Customization (13 reviews)

### Zendesk for Customer Service

Pros:
- Ease of Use (526 reviews)
- Features (395 reviews)

Cons:
- Missing Features (216 reviews)
- Limited Features (180 reviews)

---
## Ratings Comparison
| Rating | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
  | **Meets Requirements** | 8.4 (110 reviews) | 8.6 (5219 reviews) | 
  | **Ease of Use** | 8.7 (114 reviews) | 8.6 (5446 reviews) | 
  | **Ease of Setup** | 8.5 (103 reviews) | 8.0 (3349 reviews) | 
  | **Ease of Admin** | 8.5 (96 reviews) | 8.2 (3150 reviews) | 
  | **Quality of Support** | 8.8 (110 reviews) | 8.4 (4999 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (99 reviews) | 8.4 (3073 reviews) | 
  | **Product Direction (% positive)** | 9.3 (112 reviews) | 8.0 (4868 reviews) | 

---
## Pricing

### Puzzel CX Platform

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Zendesk for Customer Service

#### Entry-Level Pricing

Plan: Support Only (Team)

Price: $19.00 1 user per month billed annually

Description: Integrated customer support

Key Features:
- Email & social media 
- Web widget & mobile SDK
- Pre-defined business rules

[Browse all 5 editions](https://www.g2.com/products/zendesk-for-customer-service/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Puzzel CX Platform** | N/A | N/A |
| **Zendesk for Customer Service** | 8.2/10 | 3759 |

#### Ticket and Case Management

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.8 (2602 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.7 (2648 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.5 (2595 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.4 (2403 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 8.2 (1941 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 8.4 (2413 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 8.6 (2429 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 8.3 (1877 reviews) ✓ Verified | 

#### Generative AI

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (391 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (387 reviews) | 

#### Agentic AI - Help Desk

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (251 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.9 (246 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (249 reviews) | 

#### Communication Channels

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.5 (2073 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 8.8 (2357 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 8.4 (1760 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 8.0 (1437 reviews) ✓ Verified | 
| **Voice** | Not enough data | 8.0 (1341 reviews) ✓ Verified | 

#### Platform

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.8 (1392 reviews) ✓ Verified | 
| **Customization ** | 8.6 (12 reviews) | 8.0 (1791 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.3 (1970 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.2 (1799 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 7.9 (2410 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.0 (2434 reviews) ✓ Verified | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Puzzel CX Platform** | 8.0/10 | 11 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Dialing Options

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Preview Dialing** | 9.5 (10 reviews) | Not enough data | 
| **Progressive Dialing** | 8.7 (10 reviews) | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Whisper Coaching ** | 7.5 (10 reviews) | Not enough data | 
| **Callback Scheduling ** | 8.0 (11 reviews) | Not enough data | 
| **Call Recording ** | 8.8 (11 reviews) | Not enough data | 

#### Automation

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Voice Activity Detection** | 6.7 (9 reviews) | Not enough data | 
| **Interactive Voice Response (IVR)** | 8.1 (9 reviews) | Not enough data | 
| **Call Scrubbing** | 6.7 (8 reviews) | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Puzzel CX Platform** | 8.4/10 | 9 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Administration

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Database Management ** | 8.8 (8 reviews) | Not enough data | 
| **Data Workflows** | 8.8 (8 reviews) | Not enough data | 
| **Issue Management** | 7.9 (8 reviews) | Not enough data | 

#### Knowledge Management

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Knowledge Base** | 9.0 (8 reviews) | Not enough data | 
| **Publishing Workflows** | 8.3 (6 reviews) | Not enough data | 
| **Analytics** | 8.6 (6 reviews) | Not enough data | 

#### Compliance

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Policies and Controls** | 8.1 (6 reviews) | Not enough data | 
| **Data Governance** | 8.6 (6 reviews) | Not enough data | 
| **Compliance** | 8.9 (6 reviews) | Not enough data | 
| **Auditing** | 7.8 (6 reviews) | Not enough data | 

#### Customer Support

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Intelligent Search** | 8.6 (6 reviews) | Not enough data | 
| **Suggestions** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 

#### Data Security

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Risk Data Attributes** | 8.3 (6 reviews) | Not enough data | 
| **Data Transport** | 8.1 (7 reviews) | Not enough data | 
| **Access Management** | 8.6 (7 reviews) | Not enough data | 
| **Multi-Factor Authentication** | 9.0 (7 reviews) | Not enough data | 

#### Administration

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Integrations** | 7.0 (5 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.6 (6 reviews) | Not enough data | 
| **Performance and Reliability** | 8.8 (8 reviews) | Not enough data | 

#### Generative AI

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Puzzel CX Platform** | 8.9/10 | 33 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Call Analytics

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Call Recording** | 9.3 (30 reviews) | Not enough data | 
| **Machine Learning** | 8.5 (25 reviews) | Not enough data | 
| **Call Analysis** | 9.1 (32 reviews) | Not enough data | 
| **Lead Qualification** | 8.3 (21 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Customer Scoring** | 9.3 (27 reviews) | Not enough data | 
| **Speech-to-Text** | 9.0 (26 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Summarization** | 8.9 (6 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Puzzel CX Platform** | N/A | N/A |
| **Zendesk for Customer Service** | 8.0/10 | 893 |

#### Usability

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.3 (665 reviews) | 
| **Supporting Documents** | Not enough data | 8.3 (662 reviews) | 
| **Two-Way Communication** | Not enough data | 8.4 (637 reviews) | 

#### Reporting

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.3 (587 reviews) | 
| **Trend Analysis** | Not enough data | 7.9 (562 reviews) | 
| **Performance Monitoring** | Not enough data | 8.2 (645 reviews) | 

#### Generative AI

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (176 reviews) | 
| **AI Text Summarization** | Not enough data | 7.2 (175 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Puzzel CX Platform** | N/A | N/A |
| **Zendesk for Customer Service** | 8.1/10 | 418 |

#### Productivity Tools

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Notes** | Not enough data | 8.5 (325 reviews) | 
| **Internal Discussion** | Not enough data | 8.3 (324 reviews) | 
| **Assignments and Tasks** | Not enough data | 8.4 (312 reviews) | 
| **Workflows** | Not enough data | 8.4 (306 reviews) | 
| **Templates** | Not enough data | 8.5 (315 reviews) | 
| **Integrations** | Not enough data | 8.2 (311 reviews) | 
| **Tagging System** | Not enough data | 8.2 (345 reviews) | 

#### Analytics

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Trends** | Not enough data | 7.7 (263 reviews) | 
| **Performance Tracking** | Not enough data | 8.0 (304 reviews) | 
| **Email Tracking** | Not enough data | 8.2 (292 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (21 reviews) | 
| **Decision Making** | Not enough data | 7.4 (22 reviews) | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Puzzel CX Platform** | 8.6/10 | 30 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Quality Assurance

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Evaluation** | 9.0 (27 reviews) | Not enough data | 
| **Calibration** | 8.5 (27 reviews) | Not enough data | 
| **Reports** | 8.5 (28 reviews) | Not enough data | 

#### Engagement

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Feedback** | 9.3 (27 reviews) | Not enough data | 
| **Dashboards** | 9.0 (27 reviews) | Not enough data | 
| **Training** | 8.8 (26 reviews) | Not enough data | 

#### Performance

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Integrations** | 8.3 (27 reviews) | Not enough data | 
| **Compliance** | 9.3 (26 reviews) | Not enough data | 

#### Generative AI

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 7.8 (9 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (9 reviews) | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Puzzel CX Platform** | 7.6/10 | 50 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Channels

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Voice** | 9.1 (44 reviews) | Not enough data | 
| **Social** | 7.0 (28 reviews) | Not enough data | 
| **Web Chat** | 7.8 (34 reviews) | Not enough data | 
| **Mobile SMS** | 7.4 (29 reviews) | Not enough data | 
| **Email** | 7.5 (34 reviews) | Not enough data | 

#### Generative AI

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **AI Text-to-Speech** | 6.3 (21 reviews) | Not enough data | 

#### Functions

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Session Routing** | 7.9 (36 reviews) | Not enough data | 
| **Session Queuing** | 8.5 (35 reviews) | Not enough data | 
| **Concurrent Calling** | 8.1 (35 reviews) | Not enough data | 
| **Speech Analytics** | 6.2 (26 reviews) | Not enough data | 
| **Auto Dialer** | 6.5 (31 reviews) | Not enough data | 
| **IVR** | 8.9 (35 reviews) | Not enough data | 
| **Inbound Screen Pop** | 7.8 (36 reviews) | Not enough data | 
| **Persistent Data** | 6.8 (30 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Session Summary Notes** | 7.3 (31 reviews) | Not enough data | 
| **Administrator Access** | 8.7 (40 reviews) | Not enough data | 
| **Reporting & Dashboards** | 7.8 (44 reviews) | Not enough data | 
| **Session Recording** | 8.2 (36 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 6.8 (33 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Puzzel CX Platform** | N/A | N/A |
| **Zendesk for Customer Service** | 8.0/10 | 89 |

#### Responses

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Personalization** | Not enough data | 8.2 (61 reviews) | 
| **Route To Human** | Not enough data | 8.6 (69 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 8.2 (68 reviews) | 

#### Automation - AI Agents

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | 7.5 (25 reviews) | 
| **Customer Interaction Automation** | Not enough data | 7.7 (25 reviews) | 
| **Lead Generation** | Not enough data | 7.4 (24 reviews) | 
| **Document Processing** | Not enough data | 7.5 (25 reviews) | 
| **Feedback Collection** | Not enough data | 7.7 (24 reviews) | 

#### Platform

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Conversation Editor** | Not enough data | 8.2 (66 reviews) | 
| **Integration** | Not enough data | 8.2 (64 reviews) | 
| **Human-In-The-Loop** | Not enough data | 8.3 (62 reviews) | 

#### Autonomy -  AI Agents

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 7.8 (23 reviews) | 
| **Adaptive Responses** | Not enough data | 7.4 (24 reviews) | 
| **Task Execution** | Not enough data | 7.4 (25 reviews) | 
| **Problem Solving** | Not enough data | 7.4 (25 reviews) | 

#### Generative AI

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (30 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (29 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Puzzel CX Platform** | N/A | N/A |
| **Zendesk for Customer Service** | 8.2/10 | 613 |

#### Responses

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Customization** | Not enough data | 8.1 (466 reviews) | 
| **Control** | Not enough data | 8.1 (463 reviews) | 
| **Route To Human** | Not enough data | 8.3 (445 reviews) | 
| **Menu bars** | Not enough data | 8.1 (444 reviews) | 
| **Drip sequences** | Not enough data | 8.1 (353 reviews) | 

#### Platform

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Live chat** | Not enough data | 8.6 (470 reviews) | 
| **Integrations** | Not enough data | 8.3 (470 reviews) | 
| **Branding** | Not enough data | 8.3 (461 reviews) | 
| **Analytics** | Not enough data | 8.2 (465 reviews) | 
| **A/B testing** | Not enough data | Feature Not Available | 
| **Role-based access** | Not enough data | Feature Not Available | 
| **Collection of information** | Not enough data | 8.4 (453 reviews) | 

#### Generative AI

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (111 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (109 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Puzzel CX Platform** | 7.1/10 | 13 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Workforce Management

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Agent Availability** | 7.4 (12 reviews) | Not enough data | 
| **Skills Management** | 6.7 (10 reviews) | Not enough data | 
| **Shift Scheduling** | 7.0 (11 reviews) | Not enough data | 
| **Agent Self-Service** | 7.3 (11 reviews) | Not enough data | 
| **Mobile Access** | 6.3 (10 reviews) | Not enough data | 

#### Administration

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Automation** | 7.4 (11 reviews) | Not enough data | 
| **Performance Analysis** | 7.7 (11 reviews) | Not enough data | 
| **Dashboards** | 6.9 (12 reviews) | Not enough data | 
| **Forecasting** | 7.3 (10 reviews) | Not enough data | 
| **Intraday Management** | 6.8 (10 reviews) | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Puzzel CX Platform** | 7.9/10 | 18 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Feedback Management

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Tagging** | 8.2 (17 reviews) | Not enough data | 
| **Segmentation** | 7.7 (16 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.1 (18 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Thematic Analysis** | 8.9 (17 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.9 (17 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 8.2 (15 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Online Reviews** | 7.7 (13 reviews) | Not enough data | 
| **Surveys** | 7.6 (13 reviews) | Not enough data | 
| **Social Media** | 6.7 (11 reviews) | Not enough data | 
| **Customer Service Channels** | 7.2 (13 reviews) | Not enough data | 

#### Generative AI

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 7.5 (6 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (6 reviews) | Not enough data | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **Puzzel CX Platform** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Administration

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Access Control** | Not enough data | Not enough data | 
| **Web Page Navigation** | Not enough data | Not enough data | 
| **Real Time Assistance** | Not enough data | Not enough data | 

#### Security

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Data Security** | Not enough data | Not enough data | 
| **Data Masking** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Puzzel CX Platform** | N/A | N/A |
| **Zendesk for Customer Service** | 8.1/10 | 1097 |

#### Conversational Platform

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Personalization** | Not enough data | 8.1 (861 reviews) | 
| **Omnichannel** | Not enough data | 8.3 (718 reviews) | 
| **Contextual Engagement** | Not enough data | 8.2 (681 reviews) | 
| **Proactive Engagement** | Not enough data | 8.2 (747 reviews) | 

#### Support Automation

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.1 (711 reviews) | 
| **Seamless Escalation** | Not enough data | 8.3 (756 reviews) | 
| **Transcripts** | Not enough data | 8.4 (717 reviews) | 
| **Self-Serve Support** | Not enough data | 8.1 (789 reviews) | 

#### Generative AI

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (202 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (201 reviews) | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Puzzel CX Platform** | N/A | N/A |
| **Zendesk for Customer Service** | 8.4/10 | 198 |

#### Messaging Channels

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **SMS Messaging** | Not enough data | 7.6 (77 reviews) | 
| **Email** | Not enough data | 9.1 (171 reviews) | 
| **Voice Messaging** | Not enough data | 8.3 (93 reviews) | 
| **Two way messaging** | Not enough data | 8.5 (101 reviews) | 

#### Administration

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Scheduling** | Not enough data | 8.2 (107 reviews) | 
| **Triggered Notifications** | Not enough data | 8.9 (155 reviews) | 
| **Segmentation** | Not enough data | 8.2 (110 reviews) | 
| **Integrations** | Not enough data | 8.4 (143 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Puzzel CX Platform** | 7.7/10 | 25 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Platform

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Omnichannel** | 7.8 (22 reviews) | Not enough data | 
| **Mobile Access** | 6.6 (21 reviews) | Not enough data | 
| **Queue Management** | 8.3 (23 reviews) | Not enough data | 
| **Call Routing** | 8.5 (23 reviews) | Not enough data | 
| **Call Back** | 8.3 (25 reviews) | Not enough data | 
| **IVR** | 8.2 (20 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.2 (23 reviews) | Not enough data | 

#### Generative AI

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **AI Text-to-Speech** | 6.4 (19 reviews) | Not enough data | 

#### Workforce Management

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Call Monitoring** | 7.2 (23 reviews) | Not enough data | 
| **Performance Evaluation** | 7.0 (21 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Call Recording** | 7.7 (21 reviews) | Not enough data | 
| **Reporting & Dashboards** | 7.6 (23 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Puzzel CX Platform** | N/A | N/A |
| **Zendesk for Customer Service** | 7.9/10 | 114 |

#### Customer Support

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Text** | Not enough data | 8.1 (83 reviews) | 
| **Speech** | Not enough data | 7.5 (75 reviews) | 
| **Knowledge Base** | Not enough data | 8.1 (85 reviews) | 

#### Automation

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 8.1 (85 reviews) | 
| **Customization** | Not enough data | 8.2 (82 reviews) | 
| **Intelligent Routing** | Not enough data | 8.0 (82 reviews) | 

#### Artificial Intelligence

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Learning** | Not enough data | 7.8 (81 reviews) | 
| **Language** | Not enough data | 7.6 (79 reviews) | 
| **Conversational AI** | Not enough data | 7.7 (84 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Puzzel CX Platform** | 6.7/10 | 16 |
| **Zendesk for Customer Service** | 8.3/10 | 2697 |

#### Generative AI

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 4.3 (7 reviews) | Feature Not Available | 
| **AI Text Summarization** | 4.3 (7 reviews) | 7.9 (205 reviews) | 
| **AI Text-to-Speech** | 4.3 (7 reviews) | Feature Not Available | 

#### Communication

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Pop-up Chat** | 8.1 (14 reviews) | 8.6 (950 reviews) ✓ Verified | 
| **Notifications** | 8.0 (14 reviews) | 8.4 (964 reviews) ✓ Verified | 
| **Targeted Emails** | 7.1 (12 reviews) | 8.1 (718 reviews) | 
| **In-App Messaging** | 7.8 (10 reviews) | 8.5 (735 reviews) ✓ Verified | 
| **Co-Browsing** | 5.8 (10 reviews) | 8.0 (519 reviews) | 

####  Internal Use

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | 8.6 (12 reviews) | 8.0 (1791 reviews) ✓ Verified | 
| **Conversation Archiving** | 7.8 (10 reviews) | 8.5 (846 reviews) ✓ Verified | 
| **Lead Development** | 6.7 (8 reviews) | 8.1 (648 reviews) | 
| **Knowledge Base** | 7.4 (13 reviews) | 8.5 (897 reviews) | 
| **Team Inbox ** | 6.0 (12 reviews) | 8.6 (827 reviews) ✓ Verified | 
| **Customer Profiles** | 6.7 (8 reviews) | 8.3 (846 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Puzzel CX Platform** | N/A | N/A |
| **Zendesk for Customer Service** | 8.2/10 | 1785 |

#### Generative AI

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Self-Service Experience

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.5 (1523 reviews) | 
| **Searchable Articles** | Not enough data | 8.5 (1443 reviews) | 
| **Community Forums** | Not enough data | 8.0 (1024 reviews) | 
| **Mobile Optimization** | Not enough data | 7.7 (648 reviews) | 
| **Personalization** | Not enough data | 8.0 (780 reviews) | 

#### Self-Service Platform

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Branding** | Not enough data | 8.2 (829 reviews) | 
| **Automation** | Not enough data | 8.2 (849 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.7 (676 reviews) | 
| **Integrations** | Not enough data | 8.2 (814 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (63 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (63 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (65 reviews) | 
| **Adaptive Learning** | Not enough data | 8.7 (63 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (62 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (63 reviews) | 
| **Decision Making** | Not enough data | 8.1 (63 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Puzzel CX Platform** | N/A | N/A |
| **Zendesk for Customer Service** | 8.4/10 | 841 |

#### Generative AI

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (77 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (78 reviews) | 

#### Process

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Mentions** | Not enough data | 8.4 (563 reviews) | 
| **Tickets** | Not enough data | 9.1 (744 reviews) | 
| **Macros** | Not enough data | 8.8 (693 reviews) | 

#### Channels

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Email** | Not enough data | 9.0 (743 reviews) | 
| **Social** | Not enough data | 8.4 (586 reviews) | 
| **Live Chat** | Not enough data | 8.7 (565 reviews) | 
| **Phone** | Not enough data | 8.2 (486 reviews) | 
| **Text** | Not enough data | 8.3 (421 reviews) | 

#### Insight

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Surveys** | Not enough data | 8.1 (540 reviews) | 
| **Reporting** | Not enough data | 8.3 (647 reviews) | 
| **Visitor Activity** | Not enough data | 8.5 (562 reviews) | 
| **Help Desk** | Not enough data | 8.7 (667 reviews) | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Puzzel CX Platform** | 7.2/10 | 6 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Generative AI

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Summarization** | 7.2 (6 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Puzzel CX Platform** | N/A | N/A |
| **Zendesk for Customer Service** | 8.1/10 | 77 |

#### Generative AI

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (67 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (66 reviews) | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Puzzel CX Platform** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Puzzel CX Platform** | N/A | N/A |
| **Zendesk for Customer Service** | 8.3/10 | 110 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.4 (74 reviews) | 
| **Contextual Response Generation** | Not enough data | 8.1 (71 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.2 (69 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.3 (71 reviews) | 
| **Multilingual Support** | Not enough data | 8.2 (68 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 8.2 (70 reviews) | 
| **Feedback Collection** | Not enough data | 8.4 (70 reviews) | 
| **Escalation Handling** | Not enough data | 8.3 (71 reviews) | 
| **Workflow Optimization** | Not enough data | 8.5 (70 reviews) | 

#### Automation

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.7 (74 reviews) | 
| **Feedback Collection** | Not enough data | 8.6 (70 reviews) | 
| **Document Processing** | Not enough data | 7.9 (68 reviews) | 

#### Autonomy

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.1 (68 reviews) | 
| **Adaptive Responses** | Not enough data | 8.4 (67 reviews) | 
| **Task Execution** | Not enough data | 8.3 (69 reviews) | 
| **Problem Solving** | Not enough data | 8.3 (70 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Puzzel CX Platform** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Puzzel CX Platform** | N/A | N/A |
| **Zendesk for Customer Service** | 8.8/10 | 25 |

#### Platform

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | Not enough data | 8.9 (19 reviews) | 
| **Integration APIs** | Not enough data | 9.2 (14 reviews) | 
| **Internationalization** | Not enough data | 9.6 (8 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.5 (11 reviews) | 
| **Dashboards** | Not enough data | 8.8 (11 reviews) | 

#### Workforce Management Platform Features

| Feature | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Labor Forecasting** | Not enough data | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Time & Attendance Tracking** | Not enough data | Not enough data | 
| **Absence & Leave Management** | Not enough data | Not enough data | 
| **Skills Management** | Not enough data | Not enough data | 
| **Succession Planning** | Not enough data | Not enough data | 
| **Workforce Analytics** | Not enough data | Not enough data | 
| **Self-Service Capabilities** | Not enough data | Not enough data | 
| **Mobile Shift Scheduling** | Not enough data | Not enough data | 
| **Team Communication** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Puzzel CX Platform (10):** [Co-Browsing Software](https://www.g2.com/categories/co-browsing), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to Zendesk for Customer Service (11):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Workforce Management Software](https://www.g2.com/categories/workforce-management), [Chatbots Software](https://www.g2.com/categories/chatbots), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox)


---
## Reviewer Demographics

### By Company Size

| Segment | Puzzel CX Platform | Zendesk for Customer Service | 
|---|---|---|
| **Small-Business** | 24.6% | 40.8% | 
| **Mid-Market** | 54.2% | 45.8% | 
| **Enterprise** | 21.1% | 13.4% | 

### By Industry

#### Puzzel CX Platform

- **Telecommunications:** 17.6%
- **Oil & Energy:** 11.0%
- **Insurance:** 8.8%
- **Information Technology and Services:** 7.4%
- **Consumer Services:** 5.9%
- **Retail:** 5.1%
- **Banking:** 2.9%
- **Transportation/Trucking/Railroad:** 2.2%
- **Education Management:** 2.2%
- **Financial Services:** 2.2%
- **Other:** 34.6%

#### Zendesk for Customer Service

- **Computer Software:** 14.2%
- **Information Technology and Services:** 12.6%
- **Financial Services:** 5.9%
- **Retail:** 5.0%
- **Consumer Services:** 4.4%
- **Internet:** 3.5%
- **Marketing and Advertising:** 3.1%
- **Telecommunications:** 2.8%
- **Health, Wellness and Fitness:** 2.2%
- **Consumer Goods:** 2.1%
- **Other:** 44.2%

---
## Alternatives

### Alternatives to Puzzel CX Platform

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2518 reviews)
- [Dixa](https://www.g2.com/products/dixa/reviews) — 4.2/5 stars (391 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7356 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (618 reviews)
- [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) — 4.4/5 stars (429 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2916 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1402 reviews)

### Alternatives to Zendesk for Customer Service

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3880 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1907 reviews)
- [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) — 4.6/5 stars (1283 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2499 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (563 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7356 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2916 reviews)

---
## Top Discussions

### Puzzel CX Platform

No discussions available for this product.

### Zendesk for Customer Service

- Title: [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) — 8 comments, 1 upvote
  > **Top comment:** "For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other..."
- Title: [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) — 7 comments, 1 upvote
  > **Top comment:** "There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. "
- Title: [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) — 6 comments, 4 upvotes
  > **Top comment:** "I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven..."
- Title: [What is Zendesk Support Suite?](https://www.g2.com/discussions/what-is-zendesk-support-suite) — 4 comments, 3 upvotes
  > **Top comment:** "A single platform for handling all Customer Support activities."
- Title: [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Zendesk is a ticketing tool from from where we can respond to customers through email."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/puzzel-cx-platform-vs-zendesk-for-customer-service)