Introducing G2.ai, the future of software buying.Try now
Compare Puzzel CX Platform and Zendesk for Customer Service 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Aissist.io
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Helpjuice
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Typewise
Visit Website
At a Glance
Market Segments
Mid-Market (52.7% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
No pricing available
$19.00 1 user per month billed annually
Puzzel CX Platform
Star Rating
(137)4.6 out of 5
Market Segments
Mid-Market (52.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Puzzel CX PlatformZendesk for Customer Service
Star Rating
(6,660)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its Quality of Support with a score of 8.4, while Puzzel CX Platform shines even brighter at 8.9, indicating that users find Puzzel's support team more responsive and helpful.
- Reviewers mention that Zendesk's Ease of Setup is rated at 7.9, which some users find slightly challenging, whereas Puzzel CX Platform offers a smoother experience with a score of 8.5, making it easier for teams to get started quickly.
- G2 users highlight that Zendesk Support Suite has a strong Knowledge Base feature with a score of 8.6, but Puzzel CX Platform edges ahead with 8.8, suggesting that its knowledge management tools are more comprehensive and user-friendly.
- Users on G2 report that Zendesk's Customization options are robust, scoring 8.0, but Puzzel CX Platform outperforms with a score of 8.7, allowing for greater flexibility in tailoring the software to specific business needs.
- Reviewers say that while Zendesk Support Suite has a solid Performance and Reliability score of 8.6, Puzzel CX Platform matches this with an equal score, indicating both platforms are reliable, but Puzzel may have a slight edge in user satisfaction.
- Users report that Zendesk's AI Text Summarization feature is lacking, with a score of 7.5, while Puzzel CX Platform's score of 4.3 suggests that it may not be as effective in this area, leading to potential limitations in automated content generation.
Pricing
Entry-Level Pricing
Puzzel CX Platform
No pricing availableZendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Puzzel CX Platform
No trial information availableZendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.5
104
8.6
5,118
Ease of Use
8.7
109
8.6
5,162
Ease of Setup
8.6
98
8.0
3,186
Ease of Admin
8.5
94
8.2
3,073
Quality of Support
8.9
104
8.4
4,796
Has the product been a good partner in doing business?
9.2
97
8.4
2,999
Product Direction (% positive)
9.4
108
8.0
4,771
Features by Category
Ticket and Case Management
Not enough data
8.8
2552
|
Verified
Not enough data
8.7
2567
|
Verified
Not enough data
8.5
2492
|
Verified
Not enough data
8.4
2337
|
Verified
Not enough data
8.2
1921
|
Verified
Not enough data
8.4
2398
|
Verified
Not enough data
8.6
2386
|
Verified
Not enough data
8.3
1853
|
Verified
Generative AI
Not enough data
7.6
384
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
245
Not enough data
7.9
245
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2060
|
Verified
Not enough data
8.8
2310
|
Verified
Not enough data
8.4
1724
|
Verified
Not enough data
8.0
1428
|
Verified
Not enough data
8.0
1313
|
Verified
Platform
Not enough data
7.8
1387
|
Verified
8.9
11
8.0
1777
|
Verified
Not enough data
8.3
1947
|
Verified
Not enough data
8.2
1739
|
Verified
Not enough data
7.9
2339
|
Verified
Not enough data
8.0
2407
|
Verified
Dialing Options
9.5
10
Not enough data
8.7
10
Not enough data
Not enough data
Not enough data
Agent Tools
7.5
10
Not enough data
8.0
11
Not enough data
8.8
11
Not enough data
Automation
6.7
9
Not enough data
8.1
9
Not enough data
6.7
8
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.8
8
Not enough data
8.8
8
Not enough data
7.9
8
Not enough data
Knowledge Management
9.0
8
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Compliance
8.1
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
7.8
6
Not enough data
Customer Support
8.6
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
8.3
6
Not enough data
8.1
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
Administration
7.0
5
Not enough data
8.6
6
Not enough data
8.8
8
Not enough data
Generative AI
Not enough data
Not enough data
Call Analytics
9.3
30
Not enough data
8.5
25
Not enough data
9.1
32
Not enough data
8.3
21
Not enough data
Agent Performance Management
9.3
27
Not enough data
9.0
26
Not enough data
8.7
28
Not enough data
Generative AI
8.9
6
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Quality Assurance
9.0
27
Not enough data
8.5
27
Not enough data
8.5
28
Not enough data
Engagement
9.3
27
Not enough data
9.0
27
Not enough data
8.8
26
Not enough data
Performance
8.3
27
Not enough data
9.3
26
Not enough data
Generative AI
7.8
9
Not enough data
7.8
9
Not enough data
Channels
9.0
43
Not enough data
7.0
28
Not enough data
7.8
33
Not enough data
7.4
29
Not enough data
7.6
33
Not enough data
Generative AI
6.3
21
Not enough data
Functions
7.9
36
Not enough data
8.5
35
Not enough data
8.1
35
Not enough data
6.2
26
Not enough data
6.5
31
Not enough data
8.9
35
Not enough data
7.8
36
Not enough data
6.8
30
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
7.3
31
Not enough data
8.7
40
Not enough data
7.8
44
Not enough data
8.2
36
Not enough data
6.7
32
Not enough data
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Workforce Management
7.4
12
Not enough data
6.7
10
Not enough data
7.0
11
Not enough data
7.3
11
Not enough data
6.3
10
Not enough data
Administration
7.4
11
Not enough data
7.7
11
Not enough data
6.9
12
Not enough data
7.3
10
Not enough data
6.8
10
Not enough data
Feedback Management
8.2
17
Not enough data
7.7
16
Not enough data
8.1
18
Not enough data
Feedback Analysis
8.9
17
Not enough data
8.9
17
Not enough data
8.2
15
Not enough data
Feedback Sources
7.7
13
Not enough data
7.6
13
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
Generative AI
7.5
6
Not enough data
7.8
6
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Platform
7.8
22
Not enough data
6.6
21
Not enough data
8.3
23
Not enough data
8.5
23
Not enough data
8.3
25
Not enough data
8.2
20
Not enough data
8.2
23
Not enough data
Generative AI
6.4
19
Not enough data
Workforce Management
7.2
23
Not enough data
7.0
21
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
7.7
21
Not enough data
7.6
23
Not enough data
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
4.3
7
Feature Not Available
4.3
7
7.9
207
4.3
7
Feature Not Available
Communication
8.1
14
8.6
950
|
Verified
8.0
14
8.5
964
|
Verified
7.1
12
8.1
720
7.8
10
8.5
737
|
Verified
5.8
10
8.0
520
Internal Use
8.9
11
8.0
1777
|
Verified
7.8
10
8.5
849
|
Verified
6.7
8
8.1
650
7.2
12
8.5
898
6.0
12
8.6
824
|
Verified
6.7
8
8.3
848
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1499
Not enough data
8.5
1436
Not enough data
8.0
1024
Not enough data
7.7
648
Not enough data
8.0
780
Self-Service Platform
Not enough data
8.2
828
Not enough data
8.2
841
Not enough data
7.7
658
Not enough data
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
741
Not enough data
8.9(won by default)
689
Channels
Not enough data
9.0(won by default)
740
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
563
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.2(won by default)
539
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
7.2
6
Not enough data
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Puzzel CX Platform and Zendesk for Customer Service are categorized as AI Customer Support Agents, AI Agents For Business Operations, Social Customer Service, and Live Chat
Unique Categories
Puzzel CX Platform is categorized as Co-Browsing, Contact Center Quality Assurance, Speech Analytics, Contact Center Knowledge Base, Auto Dialer, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Conversation Intelligence, and Feedback Analytics
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Chatbots, Shared Inbox, Conversational Support, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, and Proactive Notification
Reviews
Reviewers' Company Size
Puzzel CX Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
18.3%
Oil & Energy
11.5%
Insurance
8.4%
Information Technology and Services
7.6%
Consumer Services
6.1%
Other
48.1%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
Puzzel CX Platform has no discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
