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At a Glance
Market Segments
Enterprise (47.5% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
No pricing available
$25.00 1 User Per Month
Oracle EBS CRM
Star Rating
(235)3.9 out of 5
Market Segments
Enterprise (47.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Oracle EBS CRMSalesforce Sales Cloud
Star Rating
(25,294)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Sales Cloud excels in Opportunity & Pipeline Management with a score of 8.7, while Oracle EBS CRM trails slightly behind at 8.2. Reviewers mention that Salesforce's intuitive interface and robust features make it easier to track sales opportunities effectively.
- Reviewers mention that Salesforce Sales Cloud offers superior Lead Management capabilities, scoring 8.5 compared to Oracle EBS CRM's 8.2. Users on G2 appreciate Salesforce's Lead Builder feature, which simplifies the process of generating and qualifying leads.
- G2 users highlight the Customer Support features of both platforms, but Salesforce Sales Cloud edges out with a score of 8.3 versus Oracle EBS CRM's 8.0. Users say that Salesforce's Customer Support Portal is particularly helpful for quick resolutions.
- Users report that Salesforce Sales Cloud shines in Integrations, scoring 8.8, while Oracle EBS CRM scores 8.3. Reviewers mention that Salesforce's ability to integrate seamlessly with tools like MS Teams and Zoom enhances collaboration and productivity.
- Reviewers mention that Salesforce Sales Cloud's Analytics capabilities are robust, with a score of 8.7, compared to Oracle EBS CRM's 8.1. Users appreciate the detailed Reporting features in Salesforce that allow for better data-driven decision-making.
- Users on G2 report that Salesforce Sales Cloud's Customization options are superior, scoring 8.5 against Oracle EBS CRM's 8.4. Reviewers say that the ability to create Custom Reports and dashboards tailored to specific business needs is a significant advantage for Salesforce users.
Pricing
Entry-Level Pricing
Oracle EBS CRM
No pricing availableSalesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
Oracle EBS CRM
No trial information availableSalesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
8.5
184
8.8
13,789
Ease of Use
8.0
183
8.2
17,769
Ease of Setup
7.7
50
7.8
8,734
Ease of Admin
8.2
43
7.9
4,439
Quality of Support
7.9
163
8.1
12,027
Has the product been a good partner in doing business?
8.5
42
8.4
4,402
Product Direction (% positive)
6.5
179
8.2
13,463
Features by Category
Sales Force Automation
8.5
122
|
Verified
8.8
9450
|
Verified
8.2
101
|
Verified
8.3
6389
|
Verified
8.2
109
|
Verified
8.7
9170
|
Verified
8.2
125
|
Verified
8.3
9429
|
Verified
8.3
107
|
Verified
8.0
7311
|
Verified
8.3
121
|
Verified
8.2
7602
|
Verified
8.0
114
|
Verified
8.0
6749
|
Verified
8.2
113
|
Verified
8.1
6649
|
Verified
8.4
110
|
Verified
8.3
7401
|
Verified
Marketing Automation
8.3
97
|
Verified
8.0
6662
|
Verified
8.1
95
|
Verified
8.1
6984
|
Verified
8.3
101
|
Verified
8.5
8009
|
Verified
8.2
95
|
Verified
7.9
5422
Customer Support
8.1
108
|
Verified
8.3
6807
|
Verified
8.1
117
|
Verified
8.1
6380
|
Verified
8.2
118
|
Verified
8.2
6777
|
Verified
8.0
97
|
Verified
8.0
5493
|
Verified
8.1
108
|
Verified
8.2
5983
|
Verified
Reporting & Analytics
8.1
117
|
Verified
8.5
8929
|
Verified
8.2
122
|
Verified
8.5
9116
|
Verified
8.2
111
|
Verified
8.2
7424
|
Verified
Mobile & Social
8.1
84
|
Verified
7.9
5612
|
Verified
Feature Not Available
7.8
5244
|
Verified
8.1
87
|
Verified
7.7
6092
|
Verified
Platform
8.4
36
|
Verified
8.5
3584
|
Verified
8.4
40
|
Verified
8.5
3591
|
Verified
8.2
41
|
Verified
8.6
3616
|
Verified
8.5
36
|
Verified
8.4
2894
|
Verified
8.3
39
|
Verified
8.5
3167
|
Verified
8.9
37
|
Verified
8.1
3188
|
Verified
8.5
39
|
Verified
8.7
3589
|
Verified
8.5
38
|
Verified
8.1
3022
Integration
8.7
39
|
Verified
8.5
2598
|
Verified
8.3
37
|
Verified
8.5
3050
|
Verified
8.3
36
|
Verified
8.5
2889
|
Verified
Generative AI
8.3
11
7.6
881
Agentic AI - CRM
Not enough data
7.9
243
Not enough data
7.9
243
Not enough data
8.2
240
Not enough data
8.0
237
Not enough data
8.0
235
Not enough data
8.1
237
Not enough data
8.2
239
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
Not enough data
8.7
39
Not enough data
8.4
35
Not enough data
8.6
39
Not enough data
8.4
39
Analysis
Not enough data
8.4
32
Not enough data
8.5
38
Not enough data
8.5
35
Not enough data
8.5
34
Reporting
Not enough data
8.7
33
Not enough data
8.5
28
Not enough data
8.7
26
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.6
270
Not enough data
8.8
292
Not enough data
8.8
314
Not enough data
8.6
288
Organization
Not enough data
8.9
349
Not enough data
8.8
340
Not enough data
8.8
334
Performance Analysis
Not enough data
8.4
282
Not enough data
8.8
305
Sales Analysis
Not enough data
8.4
283
Not enough data
8.8
297
Generative AI
Not enough data
8.5
122
Not enough data
8.4
122
Agentic AI - AI Sales Assistant
Not enough data
9.1
25
Not enough data
9.1
25
Not enough data
9.0
24
Not enough data
9.0
23
Not enough data
9.2
24
Not enough data
9.2
24
Not enough data
9.2
24
Integrated Workflows
Not enough data
8.7
518
Not enough data
8.5
510
Not enough data
8.1
466
Not enough data
8.1
461
Not enough data
8.9
520
Not enough data
8.4
469
Not enough data
8.6
482
Repeatability and Reportability
Not enough data
8.4
483
Not enough data
8.7
501
Not enough data
8.7
497
Not enough data
8.4
483
Not enough data
7.8
417
AI and Automation
Not enough data
8.5
462
Not enough data
8.4
469
Not enough data
8.3
428
Not enough data
8.0
432
Not enough data
7.8
414
Generative AI
Not enough data
7.4
268
Agentic AI - Sales Engagement
Not enough data
8.3
88
Not enough data
8.4
89
Not enough data
8.6
86
Not enough data
8.4
88
Not enough data
8.3
88
Not enough data
8.3
88
Not enough data
8.5
87
Call Analytics
Not enough data
8.7
131
Not enough data
8.6
135
Not enough data
8.7
131
Not enough data
8.9
131
Agent Performance Management
Not enough data
8.7
140
Not enough data
8.7
124
Not enough data
8.7
141
Generative AI
Not enough data
8.2
56
Agentic AI - Conversation Intelligence
Not enough data
8.8
11
Not enough data
9.3
12
Not enough data
9.2
11
Not enough data
9.2
12
Not enough data
8.6
11
Not enough data
9.2
12
Not enough data
9.2
12
Revenue Sourcing and Forecasting
Not enough data
8.7
63
Not enough data
8.4
63
Not enough data
8.8
64
Not enough data
8.5
61
Not enough data
8.4
61
Not enough data
8.3
55
Not enough data
8.2
56
CRM Data Enrichment
Not enough data
8.1
61
Not enough data
8.4
59
Not enough data
8.2
57
Not enough data
8.0
60
Not enough data
8.5
54
Account Management
Not enough data
8.2
61
Not enough data
8.0
61
Not enough data
8.1
58
Not enough data
8.2
57
Not enough data
8.6
53
Not enough data
8.4
54
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.7
18
Not enough data
8.1
18
Not enough data
8.2
18
Not enough data
8.1
18
Not enough data
8.0
18
Territory Mapping
Not enough data
8.8
35
Not enough data
8.6
33
Not enough data
8.4
33
Route Planning
Not enough data
9.0
32
Not enough data
9.0
34
Not enough data
9.2
35
Sales Performance Management
Not enough data
8.3
30
Not enough data
8.4
33
Not enough data
9.0
33
Presentation and Forms
Not enough data
8.0
29
Not enough data
8.3
32
Not enough data
8.5
32
Integrations
Not enough data
8.1
156
Not enough data
8.5
157
Not enough data
8.1
157
Not enough data
8.1
156
Not enough data
8.8
157
Branding & Customizatio
Not enough data
8.1
151
Not enough data
8.2
155
Not enough data
8.3
154
Automatic Rules & Configurations
Not enough data
8.4
155
Not enough data
8.3
154
Not enough data
8.0
157
Agentic AI - Business Scheduling
Not enough data
8.5
33
Not enough data
8.3
33
Sales Performance Features - Sales Planning
Not enough data
8.4
174
Not enough data
8.5
164
Not enough data
8.5
169
Not enough data
8.6
170
Not enough data
8.6
168
Not enough data
8.8
167
Not enough data
8.2
164
Territory Management - Sales Planning
Not enough data
8.6
165
Not enough data
8.5
170
Quota & Capacity Management - Sales Planning
Not enough data
8.4
167
Not enough data
8.4
174
Not enough data
8.4
168
Agentic AI - Sales Planning
Not enough data
8.4
56
Not enough data
8.5
55
Agentic AI - Lead Scoring
Not enough data
7.8
51
Not enough data
8.3
51
Not enough data
7.8
51
Not enough data
8.0
52
Attribution
Not enough data
8.9
446
Not enough data
8.9
450
Not enough data
8.6
432
Discovery
Not enough data
8.9
453
Not enough data
8.6
448
Not enough data
8.6
430
Management
Not enough data
8.5
418
Not enough data
8.7
436
Platform
Not enough data
8.6
428
Not enough data
8.6
428
Agentic AI - Sales Performance Management
Not enough data
8.5
73
Not enough data
8.6
73
Not enough data
8.6
74
Incentives
Not enough data
8.2
437
Not enough data
8.4
500
Not enough data
8.0
435
Not enough data
8.6
512
Personalization
Not enough data
8.6
481
Not enough data
8.8
558
Not enough data
8.9
590
Not enough data
8.6
535
Administrative
Not enough data
8.8
563
Not enough data
8.5
526
Not enough data
8.4
507
Agentic AI - Email Tracking
Not enough data
8.2
65
Not enough data
8.4
63
Not enough data
8.4
63
Not enough data
8.3
64
Not enough data
8.4
64
Not enough data
8.3
63
Not enough data
8.4
66
Analytics
Not enough data
8.3
570
Not enough data
8.4
578
Not enough data
8.4
592
Customizations
Not enough data
8.7
622
Not enough data
8.5
590
Not enough data
8.6
626
Not enough data
8.4
571
Not enough data
8.4
599
Generative AI
Not enough data
7.5
292
Agentic AI - Sales Analytics
Not enough data
8.2
79
Not enough data
8.6
78
Not enough data
8.3
78
Not enough data
8.3
78
Not enough data
8.3
78
Data Sourcing
Not enough data
8.5
964
Not enough data
8.7
995
Not enough data
8.3
899
Not enough data
8.7
1026
Not enough data
8.6
959
Predictive Analytics
Not enough data
8.4
941
Not enough data
8.6
954
Not enough data
8.1
852
Not enough data
8.3
892
Sales Management
Not enough data
8.7
981
Not enough data
8.1
855
Not enough data
8.6
976
Not enough data
8.8
1044
Agentic AI - Outbound Call Tracking
Not enough data
8.5
38
Not enough data
8.5
39
Calling
Not enough data
8.5
186
Not enough data
8.4
177
Not enough data
8.7
186
Not enough data
8.7
183
Not enough data
8.8
43
Contacts
Not enough data
8.8
177
Not enough data
8.7
180
Not enough data
8.7
182
Insights
Not enough data
9.1
187
Not enough data
8.9
183
Not enough data
8.3
179
Not enough data
8.5
189
Not enough data
8.4
183
Not enough data
8.6
39
Agentic AI - Sales Coaching
Not enough data
9.1
22
Not enough data
9.0
22
Not enough data
9.1
22
Not enough data
9.2
22
Training
Not enough data
8.8
259
Not enough data
8.8
251
Not enough data
8.5
211
Not enough data
8.5
246
Feedback
Not enough data
8.8
239
Not enough data
8.6
236
Not enough data
8.6
216
Not enough data
8.6
204
Not enough data
8.9
228
Not enough data
8.9
229
Not enough data
8.7
202
Generative AI
Not enough data
7.7
73
Agentic AI - Sales Enablement
Not enough data
8.1
31
Not enough data
8.2
31
Not enough data
8.3
31
Content Management
Not enough data
8.3
351
Not enough data
8.1
342
Not enough data
8.2
327
Not enough data
8.5
318
Not enough data
8.3
335
Analytics
Not enough data
8.7
342
Not enough data
8.4
341
Not enough data
8.5
223
Not enough data
8.3
350
Learning Management - Sales Enablement
Not enough data
8.6
24
Not enough data
8.7
24
Not enough data
8.6
24
Revenue Enablement - Sales Enablement
Not enough data
8.5
24
Not enough data
8.5
25
Not enough data
9.0
24
Categories
Categories
Shared Categories
Oracle EBS CRM and Salesforce Sales Cloud are categorized as CRM
Unique Categories
Oracle EBS CRM has no unique categories
Salesforce Sales Cloud is categorized as Business Scheduling, Field Sales, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Sales Planning, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, Revenue Operations & Intelligence (RO&I), Outbound Call Tracking, and Location Intelligence
Reviews
Reviewers' Company Size
Oracle EBS CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
7.6%
Higher Education
5.8%
Information Technology and Services
5.4%
Computer Software
4.9%
Telecommunications
4.5%
Other
71.7%
Computer Software
13.5%
Information Technology and Services
11.7%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.7%
Alternatives
Discussions
What CRM does Oracle use?
2 Comments
A
Oracle CX CloudRead more
What is Oracle EBS system?
2 Comments
AP
Its ERP suit for managing big business process like order management , Inventory, shipping, pricing, forecasting, WIP and BOM widely used by big organization.Read more
Does Oracle have a CRM?
2 Comments
IJ
Yes, Oracle has a CRM (Customer Relationship Management) system. It is part of Oracle's larger suite of software solutions.Read more
When do you need a CRM?
11 Comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
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