--- title: Oracle EBS CRM Reviews meta\_title: 'Oracle EBS CRM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 252 reviews by the users' company size, role or industry to find out how Oracle EBS CRM works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 252 scale: '5' date\_modified: '2026-08-20' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Oracle EBS CRM Reviews & Product Details Oracle E-Business Suite (EBS) Customer Relationship Management (CRM) is a comprehensive suite of applications designed to manage and enhance customer interactions across various channels. It integrates sales, marketing, and service functionalities to provide a unified approach to customer relationship management. By leveraging Oracle EBS CRM, organizations can streamline business processes, improve customer satisfaction, and drive revenue growth. Key Features and Functionality: - Sales Management: Automates the sales process, from lead generation to order fulfillment, ensuring efficient tracking and management of sales activities. - Marketing Automation: Facilitates the planning, execution, and analysis of marketing campaigns, enabling targeted outreach and improved marketing ROI. - Service Management: Provides tools for managing customer service operations, including call centers and field service, to deliver timely and effective support. - Order Capture and Quoting: Streamlines the order management process by integrating quoting and order capture functionalities, reducing errors and accelerating order processing. - Customer Data Management: Maintains a centralized repository of customer information, ensuring data consistency and providing a 360-degree view of customer interactions. Primary Value and Solutions Provided: Oracle EBS CRM addresses the need for a cohesive and integrated approach to managing customer relationships. By unifying sales, marketing, and service processes, it enables organizations to: - Enhance Customer Satisfaction: Deliver personalized and timely interactions, leading to improved customer loyalty and retention. - Increase Operational Efficiency: Automate and streamline business processes, reducing manual efforts and operational costs. - Drive Revenue Growth: Optimize sales and marketing strategies through data-driven insights, leading to increased sales opportunities and higher conversion rates. - Ensure Data Consistency: Maintain accurate and up-to-date customer information across all departments, facilitating informed decision-making and strategic planning. By implementing Oracle EBS CRM, organizations can achieve a holistic view of their customer interactions, leading to more effective engagement strategies and a competitive edge in the marketplace. * * * Seller [Oracle](https://www.g2.com/sellers/oracle) Discussions [Oracle EBS CRM Community](https://www.g2.com/products/oracle-ebs-crm/discuss) Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 17 months [ View More Pricing Information ](https://www.g2.com/products/oracle-ebs-crm/pricing) ## Top-Rated Alternatives [ ![Agentforce Sales (formerly Salesforce Sales Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Sales (formerly Salesforce Sales Cloud)") Agentforce Sales (formerly Salesforce Sales Cloud) 4.4/5(25,878) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) [ ![Dynamics 365 Sales](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dynamics 365 Sales") Dynamics 365 Sales 3.8/5(1,623) ](https://www.g2.com/products/dynamics-365-sales/reviews) [ ![SAP Sales Cloud](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SAP Sales Cloud") SAP Sales Cloud 4.2/5(1,000) ](https://www.g2.com/products/sap-sap-sales-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/oracle-ebs-crm/competitors/alternatives) ## User Insights Average based on 252 real user reviews. Implementation Time 5 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) HD Himanshu D. Technical Lead Enterprise (\> 1000 emp.) 6/3/2026 "Unified Enterprise Data Access, but a Dated, Less Intuitive Interface" 3.5/5 What do you like best about Oracle EBS CRM? Customer information, orders, contracts, service requests, invoices, and financial data can be accessed within a unified enterprise system Review collected by and hosted on G2.com. What do you dislike about Oracle EBS CRM? Compared with newer cloud CRM platforms, the interface can feel dated and less intuitive Review collected by and hosted on G2.com. What problems is Oracle EBS CRM solving and how is that benefiting you? Oracle EBS CRM helps solve the problem of fragmented customer data and disconnected business processes. By integrating customer relationship management with order management, finance, service, and supply chain functions, it provides a single source of customer information across the organization. This enables better visibility into customer interactions, faster issue resolution, and more efficient management of sales and service activities Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite ![Jalakh B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jalakh B.") JB Jalakh B. B2B Marketing Intern Mid-Market (51-1000 emp.) 4/16/2026 "Centralized Customer Data and Strong Oracle Integration for Efficient CRM Management" 4.5/5 What do you like best about Oracle EBS CRM? What I like most about Oracle EBS CRM is its ability to centralize customer data and streamline multiple business processes in one place. It offers strong integration with other Oracle modules, which makes it easier to manage sales, service, and customer interactions efficiently. The reporting and analytics features are also quite helpful for making data-driven decisions. Review collected by and hosted on G2.com. What do you dislike about Oracle EBS CRM? One of the main drawbacks of Oracle EBS CRM is that the interface feels a bit outdated compared to modern CRM tools. It can also take time for new users to get familiar with the system due to its complexity. Additionally, customization and implementation often require technical expertise. Review collected by and hosted on G2.com. What problems is Oracle EBS CRM solving and how is that benefiting you? Oracle EBS CRM helps solve the problem of managing scattered customer data and disconnected processes. It brings everything into a single platform, making it easier to track customer interactions, manage sales pipelines, and improve service efficiency. This has helped me save time, reduce manual work, and make more informed decisions using accurate data. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jithin G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jithin G.") JG Jithin G. Technology Lead Mid-Market (51-1000 emp.) 4/18/2026 "Fast, Extensive Support But a little costly." 4.5/5 What do you like best about Oracle EBS CRM? The main highlight for me is the customer support. While onboarding is definitely a steep climb, the support ecosystem is so extensive that we’ve never been stuck on a bug or any other issue for long. Responses from the support team are also fast, usually within an hour. On top of that, the UI is very good and easy to work with. Review collected by and hosted on G2.com. What do you dislike about Oracle EBS CRM? The biggest drawback is its complexity and somewhat dated feel. It’s a heavyweight system that really requires a dedicated team to keep it running and properly maintained. If you don’t have deep pockets for specialized talent or an experienced lead, the costs—both in money and time—can be hard to swallow. Review collected by and hosted on G2.com. What problems is Oracle EBS CRM solving and how is that benefiting you? It turns a messy web of different departments into one synchronized machine, making my job far more predictable and my data genuinely trustworthy. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![yasmine t.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "yasmine t.") YT yasmine t. Incident Resolution Management Enterprise (\> 1000 emp.) 4/28/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Keeps Everything Connected Across Departments" 4/5 What do you like best about Oracle EBS CRM? Best thing i like about it is that it keeps everything connected in one place and all departments work on the same system -Teams can easily follow the full history Review collected by and hosted on G2.com. What do you dislike about Oracle EBS CRM? - the interface looks old - some tasks require many steps to complete - it is not easy to learn how to work with it quickly Review collected by and hosted on G2.com. What problems is Oracle EBS CRM solving and how is that benefiting you? - most important thing is that it keeps the customer’s information in one place to the agents will not miss any information - from my side : it improves the communication between me and other teams and departments. - it helps me track service requests and customer’s issues clearly Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![ALBA O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ALBA O.") AO ALBA O. Analyst Mid-Market (51-1000 emp.) 4/7/2026 "Oracle EBS CRM: ROBUST AND RELIABLE WITH ORGANIZATIONAL TRADITION" 4.5/5 What do you like best about Oracle EBS CRM? The most attractive feature of Oracle EBS CRM is its ability to integrate critical business processes into a single system, offering stability, customization, and a wide functional coverage. Review collected by and hosted on G2.com. What do you dislike about Oracle EBS CRM? Slow pace of innovation and it is required that the IT department apply many functionalities Review collected by and hosted on G2.com. What problems is Oracle EBS CRM solving and how is that benefiting you? Centralize the information of sales, marketing, and service in a single system. Review collected by and hosted on G2.com. Show More 4/21/2026 Current UserValidated ReviewerIncentivizedSource: G2 inviteAI Translated ![Ajay M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ajay M.") AM Ajay M. Environment Crime Sub-Directorate with Wildlife and Pollution Crime Working Group Environmental Services Small-Business (50 or fewer emp.) 8/6/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "The Best EBS CRM with Plenty of Features" 4.5/5 What do you like best about Oracle EBS CRM? its the best EBS CRM as loot of features to use Review collected by and hosted on G2.com. What do you dislike about Oracle EBS CRM? nothing I like everything about it. so no dislikes Review collected by and hosted on G2.com. What problems is Oracle EBS CRM solving and how is that benefiting you? yes Review collected by and hosted on G2.com. Show More 8/20/2026 Validated ReviewerSource: Organic TH Teresa H. Administrative Asst. Small-Business (50 or fewer emp.) 4/16/2026 "A well utilized program for in office needs." 3.5/5 What do you like best about Oracle EBS CRM? I like the fact that the program is user friendly and that it is a widely used program that allows you to work with other companies. Review collected by and hosted on G2.com. What do you dislike about Oracle EBS CRM? There isn't much I do not like about the program, I mean there are other programs that work better with certain job aspects but it works well for my use. Review collected by and hosted on G2.com. What problems is Oracle EBS CRM solving and how is that benefiting you? It helps with interoffice communication and intergrations into the work that it is used to support. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") AG Verified User in Government Administration Mid-Market (51-1000 emp.) 5/10/2026 "Easy Navigation and Seamless Oracle EBS Integration" 4/5 What do you like best about Oracle EBS CRM? Ease of use and navigation Ability to manage customer information in one place Integration with other Oracle EBS modules Review collected by and hosted on G2.com. What do you dislike about Oracle EBS CRM? Outdated user interface and user experience Too many manual steps for common tasks Data entry can be time-consuming Review collected by and hosted on G2.com. What problems is Oracle EBS CRM solving and how is that benefiting you? Centralising customer information in one system for better visibility Improving communication tracking with customers and stakeholders Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Vikram A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vikram A.") VA Vikram A. Sales Manager Small-Business (50 or fewer emp.) 5/6/2026 "Seamless Cross-Team Visibility from Sales to Billing" 4/5 What do you like best about Oracle EBS CRM? When a salesperson enters a lead, that same customer record is visible to the credit department, the warehouse, and the billing team Review collected by and hosted on G2.com. What do you dislike about Oracle EBS CRM? It often requires far too many clicks to complete simple tasks. Review collected by and hosted on G2.com. What problems is Oracle EBS CRM solving and how is that benefiting you? CRM is built on the same database as Oracle EBS Financials and Supply Chain, there is no syncing" lag Review collected by and hosted on G2.com. Show More 5/8/2026 Validated ReviewerIncentivizedSource: G2 invite ![gulshan d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "gulshan d.") GD gulshan d. Salesforce developer Small-Business (50 or fewer emp.) 1/27/2026 "Seamless Data Integration That Streamlines Sales and Service" 4/5 What do you like best about Oracle EBS CRM? The system connects our sales, service, and customer data directly with our financial backend. This integration provides a unified source of truth for customer history, making the processes of quoting and order fulfillment much more efficient. Review collected by and hosted on G2.com. What do you dislike about Oracle EBS CRM? The software feels outdated and lacks user-friendliness. Its clunky interface makes even basic tasks unnecessarily frustrating. Whenever I need to customize reports or views, it often requires a developer's help, which only adds to the delays. Review collected by and hosted on G2.com. What problems is Oracle EBS CRM solving and how is that benefiting you? Once data is in, the integration is rock-solid. Seeing a complete customer snapshot—from lead to invoice—in one place is powerful. For complex orders, that reliability is invaluable. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. G2 IconValidated ReviewerSource: G2 invite ## Questions about Oracle EBS CRM? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Oracle EBS CRM ](https://www.g2.com/products/oracle-ebs-crm/discussions/new) ![Ifram J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ifram J.") IJ Ifram Joseph • Last activity over 1 year ago How can Zoho CRM help a business that manages real-time data and automation? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-can-zoho-crm-help-a-business-that-manages-real-time-data-and-automation) GU Guest User • Last activity almost 2 years ago What is Oracle EBS CRM used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-oracle-ebs-crm-used-for) [ View all Discussions ](https://www.g2.com/products/oracle-ebs-crm/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 17 months ### Average Discount 21% [ View More Pricing Information ](https://www.g2.com/products/oracle-ebs-crm/pricing) Oracle EBS CRM Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Agentforce Sales 4.4/5(25,878) [ Compare Now ](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-oracle-ebs-crm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image") Microsoft Dynamics 365 Sales 3.8/5(1,623) [ Compare Now ](https://www.g2.com/compare/dynamics-365-sales-vs-oracle-ebs-crm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7caad66b1c86da9baaf50e4fe2e07639/sap-sap-sales-cloud.png "Product Avatar Image") SAP Sales Cloud 4.2/5(1,000) [ Compare Now ](https://www.g2.com/compare/oracle-ebs-crm-vs-sap-sap-sales-cloud) ##### ##### Oracle EBS CRM Features Sales Force Automation Contact & Account Management Opportunity & Pipeline Mgmt. Task / Activity Management Customer Support Case Management Customer Support Portal Knowledge Base Reporting & Analytics Reporting Dashboards Forecasting [ View More Features ](https://www.g2.com/products/oracle-ebs-crm/features) ## Work at Oracle? Claim this profile to respond to reviews, update product info, and reach in-market buyers. [ Claim this profile ](https://www.g2.com/products/oracle-ebs-crm/claim_requests/new?utm_medium=profile-footer-claim-cta&utm_source=g2) ##### Categories on G2 [CRM](https://www.g2.com/categories/crm) ##### Explore More [Which AI business agent is best for process optimization?](https://www.g2.com/discussions/which-ai-business-agent-is-best-for-process-optimization)[What is the highest-rated file recovery software for organizations replacing legacy file management systems?](https://www.g2.com/discussions/what-is-the-highest-rated-file-recovery-software-for-organizations-replacing-legacy-file-management-systems)[What work instructions tools actually replace paper-based checklists in a way that frontline workers adopt rather than just tolerating?](https://www.g2.com/discussions/what-work-instructions-tools-actually-replace-paper-based-checklists-in-a-way-that-frontline-workers-adopt-rather-than-just-tolerating) [User-friendly platforms for influencer marketing](https://www.g2.com/discussions/user-friendly-platforms-for-influencer-marketing)[Recommended software for building an online community](https://www.g2.com/discussions/what-software-would-you-recommend-for-building-an-online-community)[Pros and Cons Details](https://www.g2.com/products/oracle-ebs-crm/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)