Oracle EBS CRM Reviews & Product Details

Oracle E-Business Suite (EBS) Customer Relationship Management (CRM) is a comprehensive suite of applications designed to manage and enhance customer interactions across various channels. It integrates sales, marketing, and service functionalities to provide a unified approach to customer relationship management. By leveraging Oracle EBS CRM, organizations can streamline business processes, improve customer satisfaction, and drive revenue growth. Key Features and Functionality: - Sales Management: Automates the sales process, from lead generation to order fulfillment, ensuring efficient tracking and management of sales activities. - Marketing Automation: Facilitates the planning, execution, and analysis of marketing campaigns, enabling targeted outreach and improved marketing ROI. - Service Management: Provides tools for managing customer service operations, including call centers and field service, to deliver timely and effective support. - Order Capture and Quoting: Streamlines the order management process by integrating quoting and order capture functionalities, reducing errors and accelerating order processing. - Customer Data Management: Maintains a centralized repository of customer information, ensuring data consistency and providing a 360-degree view of customer interactions. Primary Value and Solutions Provided: Oracle EBS CRM addresses the need for a cohesive and integrated approach to managing customer relationships. By unifying sales, marketing, and service processes, it enables organizations to: - Enhance Customer Satisfaction: Deliver personalized and timely interactions, leading to improved customer loyalty and retention. - Increase Operational Efficiency: Automate and streamline business processes, reducing manual efforts and operational costs. - Drive Revenue Growth: Optimize sales and marketing strategies through data-driven insights, leading to increased sales opportunities and higher conversion rates. - Ensure Data Consistency: Maintain accurate and up-to-date customer information across all departments, facilitating informed decision-making and strategic planning. By implementing Oracle EBS CRM, organizations can achieve a holistic view of their customer interactions, leading to more effective engagement strategies and a competitive edge in the marketplace.

Seller

Oracle

Discussions

Oracle EBS CRM Community

Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

Return on Investment

17 months

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Top-Rated Alternatives

Salesforce Sales Cloud

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Oracle EBS CRM Integrations

(1)

Integration information sourced from real user reviews.

Oracle EBS CRM Reviews (235)

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Nithin D.

11/14/2025

"Enhanced Collaboration and Efficiency with Oracle EBS CRM"

5/5

What do you like best about Oracle EBS CRM?

I use Oracle EBS CRM primarily for cross-department collaboration, which has been incredibly effective in reducing manual work for my team. This feature streamlines our processes by eliminating the need to write or enter data manually in invoices, enhancing overall efficiency. One significant advantage I appreciate is the improved consistency in customer data synchronization, ensuring accurate and reliable data management across our operations. Moreover, I find Oracle EBS CRM easy to use, which has made my experience with it pleasant and hassle-free. Review collected by and hosted on G2.com.

What do you dislike about Oracle EBS CRM?

The user interface of Oracle EBS CRM could be improved. Review collected by and hosted on G2.com.

Andrew V.

Digital Marketing

Small-Business (50 or fewer emp.)

7/9/2025

"Powerful CRM with Deep Integration"

5/5

What do you like best about Oracle EBS CRM?

Oracle EBS CRM offers a comprehensive and integrated solution for managing customer relationships across sales, service, and marketing. One of its biggest strengths is its ability to centralize customer data, giving teams better visibility and coordination across departments. The system is highly customizable, which allows it to adapt to complex business processes. Its integration with other Oracle EBS modules, such as Financials and Supply Chain, ensures seamless data flow and operational efficiency. Review collected by and hosted on G2.com.

What do you dislike about Oracle EBS CRM?

The user interface feels outdated compared to modern CRM solutions, which can impact usability and adoption among less technical users. The system can also be quite complex to configure and maintain, requiring significant time and resources, especially during implementation and upgrades. Additionally, performance can lag when handling large datasets or during peak usage times, and the reporting capabilities may require enhancements or third-party tools for more advanced analytics. Review collected by and hosted on G2.com.

What problems is Oracle EBS CRM solving and how is that benefiting you?

Oracle EBS CRM helps solve the challenge of fragmented customer data by providing a centralized platform for managing customer interactions across sales, marketing, and support. This improves cross-departmental collaboration and ensures that customer information is accurate and up-to-date.

It also streamlines and automates key business processes such as lead management, service requests, and order tracking, which reduces manual work and increases operational efficiency. By integrating seamlessly with other Oracle EBS modules like Financials and Supply Chain, it enables end-to-end visibility, better forecasting, and more informed decision-making. Overall, this contributes to enhanced customer satisfaction, improved response times, and better alignment between teams. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

12/11/2025

"Intuitive Interface and AI Features Make Redwood Theme Shine"

4.5/5

What do you like best about Oracle EBS CRM?

Redwood Theme, Intuitive Interface, Enhanced with AI, Contextual Menus and User Friendly. Review collected by and hosted on G2.com.

What do you dislike about Oracle EBS CRM?

Some integrations with third-party solutions are still to mature. Review collected by and hosted on G2.com.

Verified User in Accounting

Small-Business (50 or fewer emp.)

12/5/2025

"Overall good software with minimal inconveniences"

4/5

What do you like best about Oracle EBS CRM?

I like that Oracle EBS CRM is a fully integrated suite, that gives organizations a single source of seamless organization from the beginning to the end of the business processes. Review collected by and hosted on G2.com.

What do you dislike about Oracle EBS CRM?

You aren’t able to work remotely without third party solutions Review collected by and hosted on G2.com.

Deepak Y.

Support Analyst

Small-Business (50 or fewer emp.)

11/6/2024

"Providing for better enabling of sales strategies"

4.5/5

What do you like best about Oracle EBS CRM?

Oracle EBS CRM is an extensive product solution for the interaction with customers and provides numerous capabilities. It synchronizes well with our current Oracle EBS ERP system and becomes the focal system of managing customer information, leads, and opportunities. Review collected by and hosted on G2.com.

What do you dislike about Oracle EBS CRM?

It is quite frustrating to work with it, because its user interface is quite outdated compared to present day CRM systems. It is not very easy to wade through it and this complexity can slow down usage and subsequently the entire system. Review collected by and hosted on G2.com.

Khusbu B.

General accountant

Hospitality

Mid-Market (51-1000 emp.)

3/27/2025

"Works well with other Oracle tools"

4.5/5

What do you like best about Oracle EBS CRM?

From sales to customer support, it covers everything, so you don’t need separate tools. Review collected by and hosted on G2.com.

What do you dislike about Oracle EBS CRM?

It has lots of features which I dont use in my work. Review collected by and hosted on G2.com.

Kevin G.

Transportation Engineer

Small-Business (50 or fewer emp.)

3/3/2025

"Optimize my time"

4.5/5

What do you like best about Oracle EBS CRM?

It helps have good relationship with customers Review collected by and hosted on G2.com.

What do you dislike about Oracle EBS CRM?

It can be more efficient at the moment you use it Review collected by and hosted on G2.com.

Ifram J.

Core Ranking

Mid-Market (51-1000 emp.)

9/11/2024

"Fast and Secure"

5/5

What do you like best about Oracle EBS CRM?

Its very fast and easy to upload data. Its security level is high. Review collected by and hosted on G2.com.

What do you dislike about Oracle EBS CRM?

Should have itself admin panel so we can directly add data. Review collected by and hosted on G2.com.

Ujwal S.

Senior Process Associate

Enterprise (> 1000 emp.)

2/8/2024

"Considerations for Using Oracle EBS CRM in Sales"

5/5

What do you like best about Oracle EBS CRM?

The most valuable aspect was its comprehensive sales management suite. From streamlined lead and opportunity tracking to detailed customer interaction records, it kept me organized and focused on closing deals.

Overall, Oracle EBS CRM's robust functionalities, strong integrations, and data-driven approach helped me excel as a sales officer at Yes Bank. Review collected by and hosted on G2.com.

What do you dislike about Oracle EBS CRM?

I didn't experience major technical issues, some colleagues mentioned occasional system lags or bugs, particularly during peak usage times. Improved platform stability would ensure smoother workflows and minimize disruptions. Review collected by and hosted on G2.com.

What problems is Oracle EBS CRM solving and how is that benefiting you?

From my observations, a significant challenge sales officers face is dealing with disorganized sales processes and fragmented customer data. Oracle EBS CRM tackled these issues head-on, providing a single platform for managing leads, opportunities, and customer interactions. This streamlined approach saved me time and ensured consistent workflow, ultimately boosting my productivity. Review collected by and hosted on G2.com.