# Oracle EBS CRM Reviews **Vendor:** Oracle **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 3.9/5.0 **Total Reviews:** 250 ## About Oracle EBS CRM Oracle E-Business Suite (EBS) Customer Relationship Management (CRM) is a comprehensive suite of applications designed to manage and enhance customer interactions across various channels. It integrates sales, marketing, and service functionalities to provide a unified approach to customer relationship management. By leveraging Oracle EBS CRM, organizations can streamline business processes, improve customer satisfaction, and drive revenue growth. Key Features and Functionality: - Sales Management: Automates the sales process, from lead generation to order fulfillment, ensuring efficient tracking and management of sales activities. - Marketing Automation: Facilitates the planning, execution, and analysis of marketing campaigns, enabling targeted outreach and improved marketing ROI. - Service Management: Provides tools for managing customer service operations, including call centers and field service, to deliver timely and effective support. - Order Capture and Quoting: Streamlines the order management process by integrating quoting and order capture functionalities, reducing errors and accelerating order processing. - Customer Data Management: Maintains a centralized repository of customer information, ensuring data consistency and providing a 360-degree view of customer interactions. Primary Value and Solutions Provided: Oracle EBS CRM addresses the need for a cohesive and integrated approach to managing customer relationships. By unifying sales, marketing, and service processes, it enables organizations to: - Enhance Customer Satisfaction: Deliver personalized and timely interactions, leading to improved customer loyalty and retention. - Increase Operational Efficiency: Automate and streamline business processes, reducing manual efforts and operational costs. - Drive Revenue Growth: Optimize sales and marketing strategies through data-driven insights, leading to increased sales opportunities and higher conversion rates. - Ensure Data Consistency: Maintain accurate and up-to-date customer information across all departments, facilitating informed decision-making and strategic planning. By implementing Oracle EBS CRM, organizations can achieve a holistic view of their customer interactions, leading to more effective engagement strategies and a competitive edge in the marketplace. ## Oracle EBS CRM Pros & Cons **What users like:** - Users value the **seamless integration** of Oracle EBS CRM, enhancing efficiency in managing customer data across departments. (3 reviews) - Users appreciate the **comprehensive customer management** in Oracle EBS CRM, fostering strong relationships without needing separate tools. (2 reviews) - Users value the **comprehensive customer support** of Oracle EBS CRM, enhancing their relationships with customers seamlessly. (2 reviews) - Users value the **efficiency of integrated data management** in Oracle EBS CRM, streamlining processes and enhancing collaboration. (2 reviews) - Users value the **seamless integration** of Oracle EBS CRM, enhancing organizational efficiency and centralized customer data management. (2 reviews) - Collaborative Efforts (1 reviews) - Users find Oracle EBS CRM **easy to use** , enjoying a pleasant experience that enhances efficiency and collaboration. (1 reviews) - Easy Customization (1 reviews) - Easy Integration (1 reviews) - Feature Richness (1 reviews) **What users dislike:** - Users find the **learning curve steep** due to the outdated interface and complexity, hindering effective utilization. (2 reviews) - Users find **limited features** in Oracle EBS CRM, creating challenges for effective use and adoption among teams. (2 reviews) - Users find the **interface not user-friendly** , making basic tasks frustrating and often requiring developer assistance. (2 reviews) - Users face **connectivity issues** as remote work requires reliance on third-party solutions for Oracle EBS CRM. (1 reviews) - Expertise Required (1 reviews) - Users find the **high complexity** of Oracle EBS CRM frustrating, hindering usability and slowing down overall system performance. (1 reviews) - Integration Issues (1 reviews) - Limited Customization (1 reviews) - Users find the **user interface outdated** and frustrating, complicating navigation and slowing down overall usage. (1 reviews) - Performance Issues (1 reviews) ## Oracle EBS CRM Reviews ### 1. Centralized Customer Data and Strong Oracle Integration for Efficient CRM Management **Rating:** 4.5/5.0 stars **Reviewed by:** Jalakh B. | B2B Marketing Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Oracle EBS CRM?** What I like most about Oracle EBS CRM is its ability to centralize customer data and streamline multiple business processes in one place. It offers strong integration with other Oracle modules, which makes it easier to manage sales, service, and customer interactions efficiently. The reporting and analytics features are also quite helpful for making data-driven decisions. **What do you dislike about Oracle EBS CRM?** One of the main drawbacks of Oracle EBS CRM is that the interface feels a bit outdated compared to modern CRM tools. It can also take time for new users to get familiar with the system due to its complexity. Additionally, customization and implementation often require technical expertise. **What problems is Oracle EBS CRM solving and how is that benefiting you?** Oracle EBS CRM helps solve the problem of managing scattered customer data and disconnected processes. It brings everything into a single platform, making it easier to track customer interactions, manage sales pipelines, and improve service efficiency. This has helped me save time, reduce manual work, and make more informed decisions using accurate data. ### 2. Fast, Extensive Support But a little costly. **Rating:** 4.5/5.0 stars **Reviewed by:** Jithin G. | Technology Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2026 **What do you like best about Oracle EBS CRM?** The main highlight for me is the customer support. While onboarding is definitely a steep climb, the support ecosystem is so extensive that we’ve never been stuck on a bug or any other issue for long. Responses from the support team are also fast, usually within an hour. On top of that, the UI is very good and easy to work with. **What do you dislike about Oracle EBS CRM?** The biggest drawback is its complexity and somewhat dated feel. It’s a heavyweight system that really requires a dedicated team to keep it running and properly maintained. If you don’t have deep pockets for specialized talent or an experienced lead, the costs—both in money and time—can be hard to swallow. **What problems is Oracle EBS CRM solving and how is that benefiting you?** It turns a messy web of different departments into one synchronized machine, making my job far more predictable and my data genuinely trustworthy. ### 3. Keeps Everything Connected Across Departments **Rating:** 4.0/5.0 stars **Reviewed by:** yasmine t. | Incident Resolution Management, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Oracle EBS CRM?** Best thing i like about it is that it keeps everything connected in one place and all departments work on the same system -Teams can easily follow the full history **What do you dislike about Oracle EBS CRM?** - the interface looks old - some tasks require many steps to complete - it is not easy to learn how to work with it quickly **What problems is Oracle EBS CRM solving and how is that benefiting you?** - most important thing is that it keeps the customer’s information in one place to the agents will not miss any information - from my side : it improves the communication between me and other teams and departments. - it helps me track service requests and customer’s issues clearly ### 4. Oracle EBS CRM: ROBUST AND RELIABLE WITH ORGANIZATIONAL TRADITION **Rating:** 4.5/5.0 stars **Reviewed by:** ALBA O. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Oracle EBS CRM?** The most attractive feature of Oracle EBS CRM is its ability to integrate critical business processes into a single system, offering stability, customization, and a wide functional coverage. **What do you dislike about Oracle EBS CRM?** Slow pace of innovation and it is required that the IT department apply many functionalities **What problems is Oracle EBS CRM solving and how is that benefiting you?** Centralize the information of sales, marketing, and service in a single system. ### 5. A well utilized program for in office needs. **Rating:** 3.5/5.0 stars **Reviewed by:** Teresa H. | Administrative Asst., Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Oracle EBS CRM?** I like the fact that the program is user friendly and that it is a widely used program that allows you to work with other companies. **What do you dislike about Oracle EBS CRM?** There isn't much I do not like about the program, I mean there are other programs that work better with certain job aspects but it works well for my use. **What problems is Oracle EBS CRM solving and how is that benefiting you?** It helps with interoffice communication and intergrations into the work that it is used to support. ### 6. Easy Navigation and Seamless Oracle EBS Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2026 **What do you like best about Oracle EBS CRM?** Ease of use and navigation Ability to manage customer information in one place Integration with other Oracle EBS modules **What do you dislike about Oracle EBS CRM?** Outdated user interface and user experience Too many manual steps for common tasks Data entry can be time-consuming **What problems is Oracle EBS CRM solving and how is that benefiting you?** Centralising customer information in one system for better visibility Improving communication tracking with customers and stakeholders ### 7. Seamless Cross-Team Visibility from Sales to Billing **Rating:** 4.0/5.0 stars **Reviewed by:** Vikram A. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Oracle EBS CRM?** When a salesperson enters a lead, that same customer record is visible to the credit department, the warehouse, and the billing team **What do you dislike about Oracle EBS CRM?** It often requires far too many clicks to complete simple tasks. **What problems is Oracle EBS CRM solving and how is that benefiting you?** CRM is built on the same database as Oracle EBS Financials and Supply Chain, there is no syncing" lag ### 8. Seamless Data Integration That Streamlines Sales and Service **Rating:** 4.0/5.0 stars **Reviewed by:** gulshan d. | Salesforce developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Oracle EBS CRM?** The system connects our sales, service, and customer data directly with our financial backend. This integration provides a unified source of truth for customer history, making the processes of quoting and order fulfillment much more efficient. **What do you dislike about Oracle EBS CRM?** The software feels outdated and lacks user-friendliness. Its clunky interface makes even basic tasks unnecessarily frustrating. Whenever I need to customize reports or views, it often requires a developer's help, which only adds to the delays. **What problems is Oracle EBS CRM solving and how is that benefiting you?** Once data is in, the integration is rock-solid. Seeing a complete customer snapshot—from lead to invoice—in one place is powerful. For complex orders, that reliability is invaluable. ### 9. Campaign Management and Insights That Boost ROI **Rating:** 4.0/5.0 stars **Reviewed by:** Paras G. | Technical Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Oracle EBS CRM?** Its campaign management tools, customer insights, and integration help track leads, personalize outreach, and improve ROI effectively. **What do you dislike about Oracle EBS CRM?** The interface feels outdated, and campaign setup can be complex, slowing execution and requiring heavy support for IT teams. **What problems is Oracle EBS CRM solving and how is that benefiting you?** It centralizes customer data and campaign tracking, helping improve targeting, reduce lead leakage and drive better conversion rates. ### 10. Very productive recall times **Rating:** 5.0/5.0 stars **Reviewed by:** IGNACIO MARTIN L. | analist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Oracle EBS CRM?** The times between the call and the review are very productive. **What do you dislike about Oracle EBS CRM?** When it comes to calibrating calls and analyzing data, it is quite a useful tool. **What problems is Oracle EBS CRM solving and how is that benefiting you?** in the majority ### 11. Very Useful, User-Friendly, and Has the features that we need. **Rating:** 5.0/5.0 stars **Reviewed by:** Lidice U. | Assistant Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Oracle EBS CRM?** Very useful friendly and has the features necessary for the program. **What do you dislike about Oracle EBS CRM?** So far haven't hd any problems with it's performance. **What problems is Oracle EBS CRM solving and how is that benefiting you?** Is has benefited me by saving me time on the tasks that I need to perform. ### 12. My Honest Option! Oracle's Truth, which might blow your mind! **Rating:** 5.0/5.0 stars **Reviewed by:** Sudhanshu S. | UG Student (University Student), Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Oracle EBS CRM?** Everything about Oracle is cool and easy. It is fun! **What do you dislike about Oracle EBS CRM?** UI/ UX seems like out of the world. It is not complicated, but new always feel complicated. **What problems is Oracle EBS CRM solving and how is that benefiting you?** It help to run videogames. It help with Java, and other codes. ### 13. Enhanced Collaboration and Efficiency with Oracle EBS CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Nithin D. **Reviewed Date:** November 14, 2025 **What do you like best about Oracle EBS CRM?** I use Oracle EBS CRM primarily for cross-department collaboration, which has been incredibly effective in reducing manual work for my team. This feature streamlines our processes by eliminating the need to write or enter data manually in invoices, enhancing overall efficiency. One significant advantage I appreciate is the improved consistency in customer data synchronization, ensuring accurate and reliable data management across our operations. Moreover, I find Oracle EBS CRM easy to use, which has made my experience with it pleasant and hassle-free. **What do you dislike about Oracle EBS CRM?** The user interface of Oracle EBS CRM could be improved. **What problems is Oracle EBS CRM solving and how is that benefiting you?** I use Oracle EBS CRM for cross-department collaboration and it reduces manual work, improves data consistency, and automates data entry in invoices. ### 14. Very Useful and Trustworthy Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Vijay Raj S. | Business Development Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Oracle EBS CRM?** Trust me, it’s very useful. You can trust it. **What do you dislike about Oracle EBS CRM?** It takes slightly longer than other tools. **What problems is Oracle EBS CRM solving and how is that benefiting you?** This is useful for managing scattered customer data. ### 15. Seamless Oracle E-Business Suite Integration with Powerful, Customizable Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Oracle EBS CRM?** seamless, native integration with the broader Oracle E-Business Suite (ERP) and its comprehensive customer data management, allowing for a 360-degree view of interactions. Its strengths lie in automating complex, end- to-end business processes and providing highly customizable solutions for sales, marketing, andservice. **What do you dislike about Oracle EBS CRM?** Outdated, unintuitive user interface, steep learning curve, and high complexity. **What problems is Oracle EBS CRM solving and how is that benefiting you?** Fragmented customer data, manual sales processes, and poor service responsiveness by offering an integrated suite ### 16. Powerful CRM with Deep Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew V. | Digital Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2025 **What do you like best about Oracle EBS CRM?** Oracle EBS CRM offers a comprehensive and integrated solution for managing customer relationships across sales, service, and marketing. One of its biggest strengths is its ability to centralize customer data, giving teams better visibility and coordination across departments. The system is highly customizable, which allows it to adapt to complex business processes. Its integration with other Oracle EBS modules, such as Financials and Supply Chain, ensures seamless data flow and operational efficiency. **What do you dislike about Oracle EBS CRM?** The user interface feels outdated compared to modern CRM solutions, which can impact usability and adoption among less technical users. The system can also be quite complex to configure and maintain, requiring significant time and resources, especially during implementation and upgrades. Additionally, performance can lag when handling large datasets or during peak usage times, and the reporting capabilities may require enhancements or third-party tools for more advanced analytics. **What problems is Oracle EBS CRM solving and how is that benefiting you?** Oracle EBS CRM helps solve the challenge of fragmented customer data by providing a centralized platform for managing customer interactions across sales, marketing, and support. This improves cross-departmental collaboration and ensures that customer information is accurate and up-to-date. It also streamlines and automates key business processes such as lead management, service requests, and order tracking, which reduces manual work and increases operational efficiency. By integrating seamlessly with other Oracle EBS modules like Financials and Supply Chain, it enables end-to-end visibility, better forecasting, and more informed decision-making. Overall, this contributes to enhanced customer satisfaction, improved response times, and better alignment between teams. ### 17. Easy Lead Capture and Flexible Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Oracle EBS CRM?** Ease of adding new leads, multiple reports at various layers. **What do you dislike about Oracle EBS CRM?** User access management can be better, automated reporting also lacks depth. **What problems is Oracle EBS CRM solving and how is that benefiting you?** Maintaining the entire opportunities pipeline is very easy in Oracle EBS CRM ### 18. Intuitive Interface and AI Features Make Redwood Theme Shine **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Oracle EBS CRM?** Redwood Theme, Intuitive Interface, Enhanced with AI, Contextual Menus and User Friendly. **What do you dislike about Oracle EBS CRM?** Some integrations with third-party solutions are still to mature. **What problems is Oracle EBS CRM solving and how is that benefiting you?** Helps territory planning, quick surfacing of customer history, opportunities, key contacts, potential revenue, stages of sales cycle, proactive campaign management, helps plan contingencies and provides a 360 degree view of the customer. ### 19. Overall good software with minimal inconveniences **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Oracle EBS CRM?** I like that Oracle EBS CRM is a fully integrated suite, that gives organizations a single source of seamless organization from the beginning to the end of the business processes. **What do you dislike about Oracle EBS CRM?** You aren’t able to work remotely without third party solutions **What problems is Oracle EBS CRM solving and how is that benefiting you?** It has fixed transparency within the company ### 20. Providing for better enabling of sales strategies **Rating:** 4.5/5.0 stars **Reviewed by:** Deepak Y. | Support Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Oracle EBS CRM?** Oracle EBS CRM is an extensive product solution for the interaction with customers and provides numerous capabilities. It synchronizes well with our current Oracle EBS ERP system and becomes the focal system of managing customer information, leads, and opportunities. **What do you dislike about Oracle EBS CRM?** It is quite frustrating to work with it, because its user interface is quite outdated compared to present day CRM systems. It is not very easy to wade through it and this complexity can slow down usage and subsequently the entire system. **What problems is Oracle EBS CRM solving and how is that benefiting you?** Oracle EBS CRM recognizes the challenge of integrating effective and efficient management of customer relations across a firm. It offers a combined view of customer information with other Oracle EBS ERP systems which it is compatible with. ### 21. Works well with other Oracle tools **Rating:** 4.5/5.0 stars **Reviewed by:** Khusbu B. | General accountant, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Oracle EBS CRM?** From sales to customer support, it covers everything, so you don’t need separate tools. **What do you dislike about Oracle EBS CRM?** It has lots of features which I dont use in my work. **What problems is Oracle EBS CRM solving and how is that benefiting you?** Good to use for data upload, integrates well with other oracle tool. ### 22. Optimize my time **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin G. | Transportation Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Oracle EBS CRM?** It helps have good relationship with customers **What do you dislike about Oracle EBS CRM?** It can be more efficient at the moment you use it **What problems is Oracle EBS CRM solving and how is that benefiting you?** Solving a lot the relationship with clients ### 23. Fast and Secure **Rating:** 5.0/5.0 stars **Reviewed by:** Ifram J. | Core Ranking , Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Oracle EBS CRM?** Its very fast and easy to upload data. Its security level is high. **What do you dislike about Oracle EBS CRM?** Should have itself admin panel so we can directly add data. **What problems is Oracle EBS CRM solving and how is that benefiting you?** We are managing data easily and our data is safe and our team members can acess from any country easily without any issue. ### 24. Considerations for Using Oracle EBS CRM in Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Ujwal S. | Senior Process Associate, Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Oracle EBS CRM?** The most valuable aspect was its comprehensive sales management suite. From streamlined lead and opportunity tracking to detailed customer interaction records, it kept me organized and focused on closing deals. Overall, Oracle EBS CRM's robust functionalities, strong integrations, and data-driven approach helped me excel as a sales officer at Yes Bank. **What do you dislike about Oracle EBS CRM?** I didn't experience major technical issues, some colleagues mentioned occasional system lags or bugs, particularly during peak usage times. Improved platform stability would ensure smoother workflows and minimize disruptions. **What problems is Oracle EBS CRM solving and how is that benefiting you?** From my observations, a significant challenge sales officers face is dealing with disorganized sales processes and fragmented customer data. Oracle EBS CRM tackled these issues head-on, providing a single platform for managing leads, opportunities, and customer interactions. This streamlined approach saved me time and ensured consistent workflow, ultimately boosting my productivity. ### 25. Vendor Management Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Neetu S. | Senior Training Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Oracle EBS CRM?** A lot of information regarding Vendor can be stored at one place Can be used for multiple countries Tax Management becomes easy with this **What do you dislike about Oracle EBS CRM?** Little complicated to use and it has lot of entries and quite confusing. **What problems is Oracle EBS CRM solving and how is that benefiting you?** Helping regarding Vendor Management Details can be stored at one place Can be used for multiple things like - Income allocation, Vendor management, Invoice management etc ### 26. business application for automatic customer relationship management, ERP and Supply chain. **Rating:** 4.0/5.0 stars **Reviewed by:** NavNeet S. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Oracle EBS CRM?** oracle ebs enables organization to make better decision. and also help to increase performance. It also provide Project managemnt tools including planning, budgeting and resource managemnet. basically it is a ERP system. **What do you dislike about Oracle EBS CRM?** the main reason is this softare may be expensive, so everyone may not afford. its feature may be vast, so need proper training. i can say for small company not very user friendly and high maintanance also. **What problems is Oracle EBS CRM solving and how is that benefiting you?** basically it is used for managing multiple customer relationship. enhance efficiency and productivity. If Data required Frequent update Can use EBS volume as a primary storage. and last you can manage multiple customer relationship with the help of this tools. ### 27. A high quality Enterprise solution with ready integrations and Oracle quality **Rating:** 4.5/5.0 stars **Reviewed by:** Fatih E. | Managing Partner, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2022 **What do you like best about Oracle EBS CRM?** Oracle EBS has a wide range of functionality including CRM, HR, and so on. The integration between applications is a great also for EBS CR and also it has strong customer data integration capabilities. The software boosts sales productivity and made the management of customers much easier. **What do you dislike about Oracle EBS CRM?** As is the case with Oracle products, customization is quite difficult, and it is not easy to get out of the out-of-the-box solution. It would be helpful if it could customize in a more flexible structure without using Java and HTML **What problems is Oracle EBS CRM solving and how is that benefiting you?** Oracle CRM provides a complete solution for customer relationship management and is highly reliable. It is suitable for growing a company's customer base and improving relationships with its customers and ensuring that all customer service is delivered efficiently. ### 28. Review in Oracle **Rating:** 4.0/5.0 stars **Reviewed by:** Lara G. | Accounts Payable Coordinator I, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Oracle EBS CRM?** To process invoice batches mostly in Credit Memos **What do you dislike about Oracle EBS CRM?** None so far. I enjoyed using Oracle EBS CRM **What problems is Oracle EBS CRM solving and how is that benefiting you?** In using invoice batches, in processing credit memos and standard invoices. ### 29. Oracle EBS CRM reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Adil K. | Senior IT recruiter , Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Oracle EBS CRM?** Oracle EBS CRM is valuable because it offers comprehensive customer management, sales and opportunity management, marketing automation, service and support capabilities, integration with other EBS modules, customization options, scalability, and enterprise-level support. **What do you dislike about Oracle EBS CRM?** some common areas where Oracle EBS CRM may be considered less useful include its user interface being complex and not user-friendly, limited customization and flexibility compared to other CRM solutions, challenges with integration into existing systems, reporting and analytics features being perceived as limited, and the mobile experience being less convenient. However, the usefulness of Oracle EBS CRM can vary depending on individual needs and requirements. **What problems is Oracle EBS CRM solving and how is that benefiting you?** Oracle EBS CRM solves problems related to customer relationship management, sales processes, customer service, marketing campaign management, and provides reporting and analytics capabilities. The benefits include centralized customer data, streamlined sales processes, enhanced customer service, improved marketing campaigns, and data-driven decision-making. Ultimately, Oracle EBS CRM helps businesses improve customer satisfaction, drive sales growth, and enhance overall business performance. ### 30. Oracle E- Business Suit CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Ankit . | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2023 **What do you like best about Oracle EBS CRM?** The interface of Oracle EBS CRM is very simple and easy to implement as compare to others and the linking of pages or tables are quite simple. **What do you dislike about Oracle EBS CRM?** Sometimes performance issue occurs while integrating with other tools and some important features are missing **What problems is Oracle EBS CRM solving and how is that benefiting you?** The process of integration is seamless for business processes and also provide the API to exchange the data with external system ### 31. Good business suite **Rating:** 4.0/5.0 stars **Reviewed by:** Tausif A. | Senior Applications Systems Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2023 **What do you like best about Oracle EBS CRM?** EBS is used for budgeting and forecasting of our retail and daily phasing of the business plans, it is easy to use, user friendly and easy to export the reports **What do you dislike about Oracle EBS CRM?** Nothing as such , sometimes application slows down **What problems is Oracle EBS CRM solving and how is that benefiting you?** It is helping in daily phasing of business plans and budgeting along with rephasing ### 32. The best CRM there is to create a greater difference **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Oracle EBS CRM?** The best feature of Oracle EBS CRM is that it provides a user friendly interface for the users to interact to,and without creating any confusions **What do you dislike about Oracle EBS CRM?** The feature that aggravates oneself while their usage of Oracle EBS CRM is that sometimes it fails in generating the required results which in return is something that proves to be a failure. Oracle EBS CRM surely does add to your alot but this things needs to be looked on for improving it's performance. **What problems is Oracle EBS CRM solving and how is that benefiting you?** As I previously mentioned due to its user friendly interface there is surely an ease in getting the work done for the client and providing the work before deadline definitely adds a boon to the professional life to the person providing the service. ### 33. Great CRM **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Oracle EBS CRM?** Easy to use, simple, user friendly, smart tools **What do you dislike about Oracle EBS CRM?** analytics are hard to understand, can sometimes be a bit clunky **What problems is Oracle EBS CRM solving and how is that benefiting you?** Sales pipeline and lead gen ### 34. Great CRM tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2024 **What do you like best about Oracle EBS CRM?** I like how easy it is to switch between objects seemlessly. **What do you dislike about Oracle EBS CRM?** When there are new releases, some of the new features are not the most intuitive to use. **What problems is Oracle EBS CRM solving and how is that benefiting you?** Solving keeping our customers and history in a single platform ### 35. Great capabilities, updated interface. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2023 **What do you like best about Oracle EBS CRM?** It has a lot of capabilities--best for very technical users. It integrate with many apps. And the interface is a little outdated looking, but is much better since the last update. **What do you dislike about Oracle EBS CRM?** The interface looks a little outdated compared to competitors like Salesforce. But the most recent interface update in proved the expirence very much for users and admins. **What problems is Oracle EBS CRM solving and how is that benefiting you?** Customer relation activity and campaign tracking, specifically for lifecycle marketing initiatives like lead generation, lead nurture, cross-sell, upsell, and retention. ### 36. A great CRM when set up correctly **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2021 **What do you like best about Oracle EBS CRM?** When set up correctly it is a great CRM, it's easy to use and relatively intuitive. **What do you dislike about Oracle EBS CRM?** Making serious changes can sometimes be problematic, you need to ensure anything linked in changed also to avoid errors **What problems is Oracle EBS CRM solving and how is that benefiting you?** Everything is in one place, something that packed with previous CRMs ### 37. Oracle EBS Review **Rating:** 5.0/5.0 stars **Reviewed by:** Aáyush B. | Customer Success Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2023 **What do you like best about Oracle EBS CRM?** It helps in releasing orders or check credit limits and past dues amounts. It helps in Pulling reports of order quickly in a second. **What do you dislike about Oracle EBS CRM?** Steps are lengthy; if you miss any action, the report will be wrong and take too long to correct. **What problems is Oracle EBS CRM solving and how is that benefiting you?** It helps in pulling reports and releasing orders in a sec by this software. It helps in reducing time and productivity. ### 38. Oracle great tool for companies **Rating:** 4.0/5.0 stars **Reviewed by:** Flamur M. | IT, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Oracle EBS CRM?** this platform has helped me and my colleges in many ways from supply chain, projects and financials that are needed in daily basics. **What do you dislike about Oracle EBS CRM?** more team support for things that are needed to improve **What problems is Oracle EBS CRM solving and how is that benefiting you?** its trusted, well organized and very familiar tool, helped me with office projects ### 39. A perfect solution for CRM **Rating:** 3.5/5.0 stars **Reviewed by:** Vishal D. | Team Leader - Corporate Accounting and Taxation, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2022 **What do you like best about Oracle EBS CRM?** Ability to personalize marketing campaigns and customer data can be manage very easily and in a effective manner, which helps us to understand the customer needs. **What do you dislike about Oracle EBS CRM?** Sometimes when the internet connection is poor using the platform becomes a bit difficult and unreliable. Oracle should make some improvements so it can run on a slower internet connection as well **Recommendations to others considering Oracle EBS CRM:** Go with this tool if you have large inventory, slow moving or fast moving goods. **What problems is Oracle EBS CRM solving and how is that benefiting you?** We are using Oracle EBS for customers data management. We got the effective solution for our order management. Customers all time accessible data makes us enable to understand the need of the client and to offer them a solution for their requirements. ### 40. Good ERP for On Prem, but there is room for lots of improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Hari K. | Associate Software Developer, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2022 **What do you like best about Oracle EBS CRM?** It is some what efficient and my initial impression is the it is easy to use. There is fine grained control over cost and budgets. It is scalable and suitable for very big organizations. **What do you dislike about Oracle EBS CRM?** I feel the it is slightly overpriced compared to it's competitors. The interface could have been little bit more intuitive. As it is on Prem it would require a dedicated Database Administrator to manage efficiently. The cloud based solutions are easier to use and comes with support. **What problems is Oracle EBS CRM solving and how is that benefiting you?** We used Oracle EBS CRM to manage our clients sales and marketing. To some extent it was helpful for us to take better decisions in a cost effective manner. It helps to manage orders. ### 41. Not robust enough for Depot Repair process **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Oracle EBS CRM?** Oracle EBS has a wide range of functionality, so it works well for many of our departments, including finance, shipping, POs, and inventory transactions. **What do you dislike about Oracle EBS CRM?** Because Oracle EBS covers all business functions, it was implemented as a single-use SaaS for our company, but it does not have the needed functionality to handle a Depot Repair program. It is inflexible, does not scale with high volume, and data entry errors are not easily fixed. We have also had bugs that were sent to Oracle but were never resolved, requiring more time from our departments to fix or workaround. **Recommendations to others considering Oracle EBS CRM:** Oracle EBS does not work for my department's needs, and after seven years, we are making a substantial investment in a new DR software. When launching Oracle, ensure that the out of box solution is as close to your needs as possible to avoid additional configurations that require extra labor during change management and update releases. I have heard great things about Oracle's useability from our finance department. Still, Oracle EBS is not a blanket solution for all departments, and I do not suggest it for a Depot Repair solution. **What problems is Oracle EBS CRM solving and how is that benefiting you?** In my department, Oracle is our primary service for Depot Repair and inventory tracking. We also use it in other departments through our company and have used Oracle EBS for several years. It does have the benefit of keeping a lot of data and processes in one location and providing access to only those who need it. ### 42. Another great product from Oracle **Rating:** 4.0/5.0 stars **Reviewed by:** Abhishek P. | Functional Consultant - SCM, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Oracle EBS CRM?** UI is very user friendly, Functional setups are straight forward can be learnt by amatures as well with a simple training **What do you dislike about Oracle EBS CRM?** I feel like EBS is a bit slow compare to other products in the market **What problems is Oracle EBS CRM solving and how is that benefiting you?** I established centralised customer service desk using oracle ebs crm ### 43. More result than expected in terms of our Customer analysis...great integration **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos S. | QS&S Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2022 **What do you like best about Oracle EBS CRM?** The actual integration between applications is a great ad-on to our business. Our client understanding has been higher and very efficient. and having all customer data in one place is the best of using Oracle EBS CRM. **What do you dislike about Oracle EBS CRM?** We currently don't dislike anything from it as we are gaining more time and efficiently measuring our client information. **What problems is Oracle EBS CRM solving and how is that benefiting you?** To us, having everything under the same roof was the best benefit we could encounter in this. Our productivity levels and understanding of clients has been increased ### 44. Oracle CRM for all your business **Rating:** 4.0/5.0 stars **Reviewed by:** vaibhav m. | Associate, Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Oracle EBS CRM?** 1) All in one requirement tool 2) They help to integrate each business scenario and provide a customized solution 3) Be it HR or Hotel, E-Business Suites caters to all industries. **What do you dislike about Oracle EBS CRM?** 1) Moving to the cloud might be a task for a few people. 2) Bug/Defect fix cycle takes a little longer as they have to provide a global release for there common modules. **What problems is Oracle EBS CRM solving and how is that benefiting you?** 1) All human efforts-related task has been automated. 2) Reminders mailers are no longer manual, CRM helps us to send auto-generated mails after configuration as per business neeeds. ### 45. Best CRM for integration with oracle products **Rating:** 5.0/5.0 stars **Reviewed by:** Kash P. | Sr. Oracle Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2022 **What do you like best about Oracle EBS CRM?** It helps in integrating with other applications easily and data can be made available across all platforms **What do you dislike about Oracle EBS CRM?** Setup and installation required trained professionals **What problems is Oracle EBS CRM solving and how is that benefiting you?** Customer data management and also helps in viewing data in different matrix ### 46. Helpful Customer Relationship Management Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2021 **What do you like best about Oracle EBS CRM?** - Helpful in managing the business globally - Cost reduction - Provides great data insights which helps in decision making - Amazing Cloud based storage - Provides a lot of features compared to other softwares. **What do you dislike about Oracle EBS CRM?** - Some of the features are complicated and need a proper training. - It's not easy to work with large datasets due to complicity of features. - Support team is quite expensive, which makes it a bit difficulty to use the software. **Recommendations to others considering Oracle EBS CRM:** It's a great software for CRM but one will require assistance of support team for using advance features **What problems is Oracle EBS CRM solving and how is that benefiting you?** - Data backed decision making. - Provides detailed analysis of the data. - Great cloud storage. - Better decision making reduces cost - Helps in streamlining various related teams together ### 47. Best Customer Relationship Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Oracle EBS CRM?** Oracle EBS CRM is a well-known software that provides all the essential functionalities required by any company's financial department. it also incorporates the features required by the marketing department. **What do you dislike about Oracle EBS CRM?** This tool as a whole is a complete package for the company, but there is always room for improvement as they say, "' modern problems required modern solutions.'' **What problems is Oracle EBS CRM solving and how is that benefiting you?** I worked as a consultant to implement this tool in a company. this tool allows a company to handle different businesses or modules simultaneously and provide best cost solutions. ### 48. Best tool for premium marketing solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Kunal O. | Student, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2022 **What do you like best about Oracle EBS CRM?** It has numerous helpful solutions that caters mostly all the cases. **What do you dislike about Oracle EBS CRM?** To manage a huge business, one would require professional support to run it. **What problems is Oracle EBS CRM solving and how is that benefiting you?** It is best suited for large organizations with a massive load of data. ### 49. Oracle review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2021 **What do you like best about Oracle EBS CRM?** Oracle EBS is great at managing business globally, lowers costs, provides top quality cloud based storage and features. Compared to others I do believe they hold a advantage. **What do you dislike about Oracle EBS CRM?** The cost of this software is expensive and some companies may not afford to use this. Features can be complicated which does need proper training. Overall still great. **What problems is Oracle EBS CRM solving and how is that benefiting you?** It's a CRM tool which is pretty standard. But I found they did a great job at what this software is suppose to do. It helps teams with sales and marketing, etc. ### 50. A lot of training required but the number of options it offers is amazing **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2021 **What do you like best about Oracle EBS CRM?** It's a corporate-level CRM that still works for smaller businesses as well (albeit with the necessity of a support team behind it). The number of options that you can choose from is ridiculous. **What do you dislike about Oracle EBS CRM?** Not as simple as using salesforce or an in-house CRM when dealing with large datasets. Definitely need a support team (which is costly) or to spend a lot of time outside of work figuring out how to use the platform to its full capabilities. **What problems is Oracle EBS CRM solving and how is that benefiting you?** It's a CRM tool, so it's really all about helping sales teams, but additionally, helping teams that are sales adjacent like marketing and customer success streamline info into a much more digestible fashion while also automating certain tasks. ## Oracle EBS CRM Discussions - [How can Zoho CRM help a business that manages real-time data and automation?](https://www.g2.com/discussions/how-can-zoho-crm-help-a-business-that-manages-real-time-data-and-automation) - 1 comment, 1 upvote - [What is Oracle EBS CRM used for?](https://www.g2.com/discussions/what-is-oracle-ebs-crm-used-for) - 1 comment - [What CRM does Oracle use?](https://www.g2.com/discussions/oracle-ebs-crm-what-crm-does-oracle-use) - 2 comments - [What is Oracle EBS system?](https://www.g2.com/discussions/what-is-oracle-ebs-system) - 2 comments - [Does Oracle have a CRM?](https://www.g2.com/discussions/does-oracle-have-a-crm) - 2 comments - [View Oracle EBS CRM pricing details and edition comparison](https://www.g2.com/products/oracle-ebs-crm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-28+09%3A57%3A13+-0500&secure%5Bsession_id%5D=a7df328f-71a0-49c4-ba50-a33c1cd59d7c&secure%5Btoken%5D=b4fdd76aa74fc5206935523f35329a49b5ae1d54563d1529e7223e8029372702&format=llm_user) ## Oracle EBS CRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Oracle EBS CRM Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,608 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - 3.8/5.0 (1,459 reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) - 4.2/5.0 (887 reviews)