Compare Agentforce Sales (formerly Salesforce Sales Cloud) and Oracle EBS CRM 
At a Glance
Market Segments
Mid-Market (46.0% of reviews)
Enterprise (45.9% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
No pricing available
Agentforce Sales (formerly Salesforce Sales Cloud)
Star Rating
(25,764)4.4 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansOracle EBS CRM
Star Rating
(247)3.9 out of 5
Market Segments
Enterprise (45.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Oracle EBS CRMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Agentforce Sales excels in user satisfaction, boasting a significantly higher G2 Score compared to Oracle EBS CRM. Users appreciate its powerful automation and customizable dashboards, which streamline the management of sales pipelines and customer relationships.
- According to verified reviews, Agentforce Sales has a robust implementation process, with users highlighting its intuitive onboarding wizard that facilitates quick setup. In contrast, Oracle EBS CRM has received fewer recent reviews, indicating potential challenges in user experience during implementation.
- Users say that Agentforce Sales provides real-time insights that enhance decision-making, making it easier to track performance and manage inquiries effectively. This is particularly beneficial for teams looking to maintain close relationships with clients, as noted by users who value its comprehensive tracking capabilities.
- Reviewers mention that Oracle EBS CRM offers a fully integrated suite that connects sales, service, and customer data with financial backends, creating a unified source of truth. This integration is praised for improving efficiency in quoting and order fulfillment, showcasing its strength in enterprise-level operations.
- Users highlight that while both products offer solid support features, Agentforce Sales has a slight edge in quality of support, with reviewers noting its effectiveness in resolving customer inquiries and providing valuable insights. Oracle EBS CRM, while functional, has received mixed feedback regarding its support capabilities.
- According to recent user feedback, Agentforce Sales is favored for its ease of use, with a score that reflects its user-friendly interface. In comparison, Oracle EBS CRM, while still user-friendly, has a slightly lower rating, indicating that some users may find it less intuitive in day-to-day operations.
Pricing
Entry-Level Pricing
Agentforce Sales (formerly Salesforce Sales Cloud)
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Oracle EBS CRM
No pricing availableFree Trial
Agentforce Sales (formerly Salesforce Sales Cloud)
Free Trial is available
Oracle EBS CRM
No trial information availableRatings
Meets Requirements
8.8
14,164
8.5
194
Ease of Use
8.2
18,160
8.0
193
Ease of Setup
7.8
9,097
7.8
60
Ease of Admin
7.9
4,493
8.2
44
Quality of Support
8.1
12,365
8.0
173
Has the product been a good partner in doing business?
8.4
4,458
8.5
43
Product Direction (% positive)
8.3
13,789
6.6
186
Features by Category
Sales Force Automation
8.8
9622
|
Verified
8.5
126
|
Verified
8.3
6403
|
Verified
8.2
105
|
Verified
8.7
9343
|
Verified
8.2
111
|
Verified
8.3
9553
|
Verified
8.2
130
|
Verified
8.0
7327
|
Verified
8.3
109
|
Verified
8.2
7626
|
Verified
8.3
123
|
Verified
8.0
6768
|
Verified
8.0
115
|
Verified
8.1
6669
|
Verified
8.2
114
|
Verified
8.3
7420
|
Verified
8.5
114
|
Verified
Marketing Automation
8.0
6682
|
Verified
8.3
99
|
Verified
8.1
7002
|
Verified
8.2
97
|
Verified
8.5
8138
|
Verified
8.3
103
|
Verified
7.9
5430
8.2
96
|
Verified
Customer Support
8.3
6838
|
Verified
8.1
110
|
Verified
8.1
6388
|
Verified
8.1
119
|
Verified
8.2
6794
|
Verified
8.3
120
|
Verified
8.0
5500
|
Verified
8.1
98
|
Verified
8.2
5990
|
Verified
8.1
109
|
Verified
Reporting & Analytics
8.5
9042
|
Verified
8.1
118
|
Verified
8.5
9205
|
Verified
8.2
124
|
Verified
8.2
7483
|
Verified
8.3
112
|
Verified
Mobile & Social
7.9
5629
|
Verified
8.1
85
|
Verified
7.8
5248
|
Verified
Feature Not Available
7.7
6110
|
Verified
8.1
89
|
Verified
Platform
8.5
3689
|
Verified
8.4
36
|
Verified
8.5
3694
|
Verified
8.4
40
|
Verified
8.6
3647
|
Verified
8.2
41
|
Verified
8.4
2906
|
Verified
8.5
36
|
Verified
8.5
3188
|
Verified
8.3
39
|
Verified
8.1
3207
|
Verified
8.9
37
|
Verified
8.7
3678
|
Verified
8.5
39
|
Verified
8.1
3033
8.5
38
|
Verified
Integration
8.5
2614
|
Verified
8.7
39
|
Verified
8.5
3106
|
Verified
8.3
37
|
Verified
8.5
2921
|
Verified
8.3
36
|
Verified
Generative AI
7.6
897
8.6
13
Agentic AI - CRM
8.1
290
Not enough data
8.0
254
Not enough data
8.3
271
Not enough data
8.1
239
Not enough data
8.1
243
Not enough data
8.2
265
Not enough data
8.3
260
Not enough data
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
8.7
36
Not enough data
8.4
32
Not enough data
8.6
36
Not enough data
8.4
36
Not enough data
Analysis
8.3
29
Not enough data
8.5
36
Not enough data
8.4
32
Not enough data
8.4
31
Not enough data
Reporting
8.7
30
Not enough data
8.3
25
Not enough data
8.6
23
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.6
273
Not enough data
8.8
298
Not enough data
8.8
321
Not enough data
8.7
293
Not enough data
Organization
9.0
356
Not enough data
8.8
349
Not enough data
8.8
343
Not enough data
Performance Analysis
8.4
287
Not enough data
8.8
311
Not enough data
Sales Analysis
8.5
285
Not enough data
8.8
303
Not enough data
Generative AI
8.5
125
Not enough data
8.5
125
Not enough data
Agentic AI - AI Sales Assistant
9.2
32
Not enough data
9.2
31
Not enough data
9.0
28
Not enough data
9.1
27
Not enough data
9.3
28
Not enough data
9.1
28
Not enough data
9.3
30
Not enough data
Integrated Workflows
8.7
522
Not enough data
8.5
511
Not enough data
8.1
466
Not enough data
8.1
460
Not enough data
8.9
525
Not enough data
8.4
468
Not enough data
8.6
481
Not enough data
Repeatability and Reportability
8.4
482
Not enough data
8.7
501
Not enough data
8.7
498
Not enough data
8.3
482
Not enough data
7.8
415
Not enough data
AI and Automation
8.5
462
Not enough data
8.4
470
Not enough data
8.3
427
Not enough data
8.0
431
Not enough data
7.8
415
Not enough data
Generative AI
7.4
269
Not enough data
Agentic AI - Sales Engagement
8.3
88
Not enough data
8.5
89
Not enough data
8.6
87
Not enough data
8.4
88
Not enough data
8.3
88
Not enough data
8.2
88
Not enough data
8.5
88
Not enough data
Call Analytics
8.7
133
Not enough data
8.6
137
Not enough data
8.7
133
Not enough data
8.9
134
Not enough data
Artificial Intelligence - Conversation Intelligence
8.7
142
Not enough data
8.7
126
Not enough data
Not enough data
Not enough data
Generative AI
8.3
60
Not enough data
Agentic AI - Conversation Intelligence
8.8
14
Not enough data
9.2
15
Not enough data
9.3
15
Not enough data
9.2
15
Not enough data
8.8
14
Not enough data
8.8
15
Not enough data
9.1
15
Not enough data
Revenue Sourcing and Forecasting
8.7
66
Not enough data
8.6
69
Not enough data
8.9
69
Not enough data
8.5
63
Not enough data
8.5
66
Not enough data
8.4
58
Not enough data
8.2
58
Not enough data
CRM Data Enrichment
8.1
64
Not enough data
8.4
62
Not enough data
8.2
59
Not enough data
8.2
65
Not enough data
8.5
56
Not enough data
Account Management
8.3
63
Not enough data
8.1
63
Not enough data
8.1
60
Not enough data
8.2
59
Not enough data
8.7
56
Not enough data
8.4
56
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
8.1
22
Not enough data
8.4
23
Not enough data
8.4
21
Not enough data
8.2
21
Not enough data
8.3
23
Not enough data
Territory Mapping
8.8
32
Not enough data
8.6
30
Not enough data
8.5
30
Not enough data
Route Planning
9.0
29
Not enough data
9.0
31
Not enough data
9.2
32
Not enough data
Sales Performance Management
8.3
27
Not enough data
8.4
30
Not enough data
9.0
30
Not enough data
Presentation and Forms
8.1
26
Not enough data
8.3
29
Not enough data
8.6
29
Not enough data
Integrations
8.1
157
Not enough data
8.5
158
Not enough data
8.1
158
Not enough data
8.1
157
Not enough data
8.8
160
Not enough data
Branding & Customizatio
8.1
152
Not enough data
8.2
156
Not enough data
8.3
155
Not enough data
Automatic Rules & Configurations
8.4
156
Not enough data
8.3
156
Not enough data
8.0
158
Not enough data
Agentic AI - Business Scheduling
8.4
33
Not enough data
8.4
34
Not enough data
Sales Performance Features - Sales Planning
8.5
173
Not enough data
8.5
162
Not enough data
8.5
167
Not enough data
8.6
169
Not enough data
8.7
171
Not enough data
8.8
166
Not enough data
8.2
162
Not enough data
Territory Management - Sales Planning
8.6
164
Not enough data
8.5
170
Not enough data
Quota & Capacity Management - Sales Planning
8.4
166
Not enough data
8.4
174
Not enough data
8.4
166
Not enough data
Agentic AI - Sales Planning
8.5
56
Not enough data
8.6
55
Not enough data
Agentic AI - Lead Scoring
8.0
57
Not enough data
8.3
56
Not enough data
8.0
57
Not enough data
8.2
58
Not enough data
Attribution
8.9
455
Not enough data
8.9
461
Not enough data
8.6
436
Not enough data
Discovery
8.9
465
Not enough data
8.6
455
Not enough data
8.6
432
Not enough data
Management
8.5
420
Not enough data
8.7
441
Not enough data
Platform
8.6
431
Not enough data
8.6
432
Not enough data
Agentic AI - Sales Performance Management
8.5
69
Not enough data
8.7
69
Not enough data
8.5
70
Not enough data
Incentives
8.2
433
Not enough data
8.4
496
Not enough data
8.0
430
Not enough data
8.6
508
Not enough data
Personalization
8.6
478
Not enough data
8.8
556
Not enough data
8.9
589
Not enough data
8.6
532
Not enough data
Administrative
8.7
559
Not enough data
8.5
522
Not enough data
8.4
503
Not enough data
Agentic AI - Email Tracking
8.2
62
Not enough data
8.4
60
Not enough data
8.4
60
Not enough data
8.3
62
Not enough data
8.4
61
Not enough data
8.3
60
Not enough data
8.4
63
Not enough data
Analytics
8.3
569
Not enough data
8.4
576
Not enough data
8.3
590
Not enough data
Customizations
8.7
623
Not enough data
8.5
592
Not enough data
8.6
625
Not enough data
8.4
570
Not enough data
8.4
598
Not enough data
Generative AI
7.5
289
Not enough data
Agentic AI - Sales Analytics
8.3
78
Not enough data
8.6
79
Not enough data
8.4
78
Not enough data
8.4
77
Not enough data
8.2
78
Not enough data
Data Sourcing
8.5
966
Not enough data
8.7
997
Not enough data
8.4
899
Not enough data
8.7
1028
Not enough data
8.6
959
Not enough data
Predictive Analytics
8.4
944
Not enough data
8.6
959
Not enough data
8.1
852
Not enough data
8.3
893
Not enough data
Sales Management
8.7
983
Not enough data
8.1
854
Not enough data
8.6
977
Not enough data
8.8
1046
Not enough data
Agentic AI - Outbound Call Tracking
8.6
38
Not enough data
8.6
39
Not enough data
Calling
8.5
185
Not enough data
8.4
176
Not enough data
8.7
185
Not enough data
8.7
183
Not enough data
8.6
44
Not enough data
Contacts
8.8
176
Not enough data
8.7
179
Not enough data
8.7
181
Not enough data
Insights
9.1
189
Not enough data
8.9
182
Not enough data
8.3
178
Not enough data
8.5
188
Not enough data
8.4
182
Not enough data
8.7
38
Not enough data
Agentic AI - Sales Coaching
9.0
20
Not enough data
8.9
20
Not enough data
9.1
20
Not enough data
9.2
20
Not enough data
Training
8.8
255
Not enough data
8.8
247
Not enough data
8.5
207
Not enough data
8.5
242
Not enough data
Feedback
8.8
236
Not enough data
8.6
232
Not enough data
8.6
213
Not enough data
8.6
200
Not enough data
8.8
225
Not enough data
8.9
226
Not enough data
8.7
198
Not enough data
Generative AI
7.6
70
Not enough data
Agentic AI - Sales Enablement
8.0
33
Not enough data
8.0
33
Not enough data
8.2
33
Not enough data
Content Management
8.3
351
Not enough data
8.1
342
Not enough data
8.2
328
Not enough data
8.5
318
Not enough data
8.3
335
Not enough data
Analytics
8.7
346
Not enough data
8.4
344
Not enough data
8.5
226
Not enough data
8.3
351
Not enough data
Learning Management - Sales Enablement
8.4
27
Not enough data
8.4
27
Not enough data
8.5
27
Not enough data
Revenue Enablement - Sales Enablement
8.3
26
Not enough data
8.3
28
Not enough data
8.8
27
Not enough data
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
10.0
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
10.0
6
Not enough data
Categories
Categories
Shared Categories
Agentforce Sales (formerly Salesforce Sales Cloud) and Oracle EBS CRM are categorized as CRM
Unique Categories
Agentforce Sales (formerly Salesforce Sales Cloud) is categorized as Sales Planning, Business Scheduling, Revenue Operations & Intelligence (RO&I), Conversation Intelligence, Sales Engagement, AI Sales Assistant, Location Intelligence, Field Sales, Sales Coaching, Sales Enablement, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, and Revenue AI Platforms
Oracle EBS CRM has no unique categories
Reviews
Reviewers' Company Size
Agentforce Sales (formerly Salesforce Sales Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Oracle EBS CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.5%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.8%
Retail
7.3%
Information Technology and Services
6.0%
Higher Education
5.6%
Computer Software
5.2%
Telecommunications
4.3%
Other
71.7%
Alternatives
Discussions
When do you need a CRM?
11 Comments
TF
Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
MD
TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest Read more
What are the features of CRM software?
8 Comments
AP
1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,...Read more
What CRM does Oracle use?
2 Comments
UW
Oracle Advertising and Customer Experience (CX) is the name of Oracle's CRM system in the cloud.Read more
What is Oracle EBS system?
2 Comments
AP
Its ERP suit for managing big business process like order management , Inventory, shipping, pricing, forecasting, WIP and BOM widely used by big organization.Read more
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