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Compare LivePerson and Qualified 
Featured Products
At a Glance
Market Segments
Mid-Market (42.8% of reviews)
Mid-Market (70.5% of reviews)
Entry-Level Pricing
Contact Us
Contact Us
LivePerson
Star Rating
(204)4.3 out of 5
Market Segments
Mid-Market (42.8% of reviews)
Pros & Cons
Entry-Level Pricing
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Browse all 3 pricing plansQualified
Star Rating
(1,379)4.9 out of 5
Market Segments
Mid-Market (70.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Qualified excels in user satisfaction, boasting a higher overall rating compared to LivePerson. Users appreciate Qualified's intuitive interface and ease of use, which allows for quick setup and effective engagement with prospects.
- Users say that LivePerson provides robust AI support for customer interactions, enabling seamless communication across various channels. Reviewers highlight its effectiveness in automating customer engagement, although some mention challenges in matching specific workflow needs.
- According to verified reviews, Qualified's AI SDR feature has significantly increased the number of meetings booked, showcasing its ability to engage more web visitors than traditional methods. This has been a game-changer for users looking to enhance their sales outreach.
- Reviewers mention that LivePerson's strength lies in its comprehensive data tracking capabilities, which help users monitor their progress towards KPIs. However, some users feel that the platform could benefit from improved customization options to better fit their unique requirements.
- G2 reviewers highlight Qualified's exceptional support quality, with many praising their representatives for their deep understanding of both the software and integration with Salesforce. This level of support contributes to a smoother user experience and quicker problem resolution.
- Users report that while LivePerson offers solid AI capabilities, it sometimes struggles with the personalization of interactions. In contrast, Qualified allows users to create tailored chat experiences for different industries, enhancing the relevance of conversations with prospects.
Pricing
Entry-Level Pricing
LivePerson
Bronze
Contact Us
Boost agent efficiency with a messaging-first workspace
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
Qualified
Premier
Contact Us
Scale pipeline with Piper the AI SDR and sales rep conversations.
- Real-Time Website Conversations
- Schedule Sales Meetings
- Send 1:1 Personalized Emails
Free Trial
LivePerson
No trial information availableQualified
No trial information availableRatings
Meets Requirements
8.5
166
9.6
1,107
Ease of Use
8.4
169
9.2
1,118
Ease of Setup
8.0
96
9.2
811
Ease of Admin
8.1
79
9.2
801
Quality of Support
8.3
165
9.9
1,107
Has the product been a good partner in doing business?
8.0
81
9.9
819
Product Direction (% positive)
5.6
163
9.9
1,041
Features by Category
Messenger
Not enough data
9.2
350
|
Verified
Not enough data
9.1
387
|
Verified
Not enough data
9.6
436
|
Verified
Not enough data
9.3
394
|
Verified
Channels
Not enough data
Feature Not Available
Not enough data
9.6
414
|
Verified
Not enough data
7.3
172
Not enough data
Feature Not Available
Not enough data
8.5
173
|
Verified
Customers
Not enough data
9.4
382
|
Verified
Not enough data
9.4
332
|
Verified
Not enough data
9.2
397
|
Verified
Not enough data
9.5
388
|
Verified
Not enough data
9.4
386
|
Verified
Agentic AI - Conversational Marketing
Not enough data
8.5
37
Not enough data
8.4
33
Not enough data
8.9
38
Not enough data
8.9
38
Not enough data
9.1
39
Not enough data
8.5
35
Not enough data
8.6
34
Lead Facilitation
Not enough data
9.5
73
|
Verified
Not enough data
9.2
73
|
Verified
Not enough data
9.2
62
|
Verified
Not enough data
9.6
76
|
Verified
Organization
Not enough data
9.2
54
|
Verified
Not enough data
9.3
57
|
Verified
Not enough data
9.2
64
|
Verified
Performance Analysis
Not enough data
9.0
45
|
Verified
Not enough data
9.5
48
|
Verified
Sales Analysis
Not enough data
8.7
44
|
Verified
Not enough data
8.8
42
|
Verified
Generative AI
Not enough data
9.5
44
Not enough data
9.6
41
Agentic AI - AI Sales Assistant
Not enough data
9.9
12
Not enough data
9.7
11
Not enough data
9.9
13
Not enough data
8.9
14
Not enough data
9.4
14
Not enough data
9.1
13
Not enough data
9.7
10
Call Analytics
8.7
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Agent Performance Management
9.0
5
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Availability
Not enough data
9.4
171
Not enough data
9.4
183
Not enough data
9.2
130
Platform Additional Functionality
Not enough data
9.5
200
Not enough data
9.5
161
Not enough data
Feature Not Available
Not enough data
9.5
185
Not enough data
9.6
188
Responses
8.1
55
9.5
36
8.2
59
9.6
37
8.3
60
9.6
35
Automation - AI Agents
Not enough data
9.7
30
Not enough data
9.3
30
Not enough data
9.6
33
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
8.6
56
9.6
34
8.8
24
9.7
35
8.2
57
9.8
35
Autonomy - AI Agents
Not enough data
9.4
33
Not enough data
9.5
32
Not enough data
9.8
30
Not enough data
9.4
30
Generative AI
8.9
6
9.6
29
8.9
6
9.6
29
Responses
8.7
15
9.4
524
8.7
15
9.5
504
8.8
18
9.6
535
8.7
14
9.3
450
8.8
11
9.0
364
Platform
9.3
16
9.7
549
9.0
14
9.5
539
8.8
16
9.4
508
8.1
16
9.3
529
8.7
13
9.2
416
9.1
13
9.4
471
8.7
13
9.5
484
Generative AI
8.7
10
9.1
179
9.0
10
8.9
173
Conversational Platform
6.9
19
Not enough data
8.2
19
Not enough data
8.2
16
Not enough data
8.5
19
Not enough data
Support Automation
8.0
18
Not enough data
8.1
19
Not enough data
8.7
20
Not enough data
8.0
20
Not enough data
Generative AI
8.3
10
Not enough data
8.7
10
Not enough data
Notifications
Not enough data
9.3
217
Not enough data
9.2
203
Not enough data
9.5
220
Settings
Not enough data
9.4
220
Not enough data
9.5
227
Not enough data
9.5
217
Personalization
Not enough data
9.4
221
Not enough data
9.5
204
Integrations
Not enough data
9.4
216
Not enough data
9.6
238
Not enough data
7.7
151
Not enough data
8.6
182
Not enough data
8.9
183
Generative AI
Not enough data
9.0
112
Not enough data
8.9
100
Not enough data
8.5
90
Not enough data
8.7
90
Not enough data
8.3
85
Agentic AI - Online Appointment Scheduling
Not enough data
9.4
25
Not enough data
9.4
24
Not enough data
9.6
25
Integrations
Not enough data
8.5
112
Not enough data
9.1
130
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.6
153
Branding & Customizatio
Not enough data
9.2
142
Not enough data
9.3
136
Not enough data
9.2
120
Automatic Rules & Configurations
Not enough data
9.5
149
Not enough data
9.5
140
Not enough data
9.2
137
Agentic AI - Business Scheduling
Not enough data
9.4
14
Not enough data
9.5
13
Customer Support
8.8
12
Not enough data
9.0
10
Not enough data
8.8
12
Not enough data
Automation
9.2
11
Not enough data
8.8
12
Not enough data
8.6
12
Not enough data
Artificial Intelligence
8.5
13
Not enough data
8.9
12
Not enough data
8.8
13
Not enough data
Generative AI
9.1
9
9.3
48
9.3
9
9.3
47
Agentic AI - Bot Platforms
Not enough data
10.0
7
Not enough data
10.0
5
Not enough data
9.7
6
Not enough data
9.8
7
Not enough data
9.4
6
Not enough data
9.7
6
Not enough data
Not enough data
Generative AI
7.8
10
9.1
153
8.2
10
9.1
149
8.0
10
8.5
104
Communication
9.0
37
|
Verified
9.7
651
|
Verified
8.8
35
|
Verified
9.4
632
|
Verified
7.3
20
8.7
389
8.6
29
|
Verified
9.4
486
|
Verified
8.5
16
|
Verified
9.1
421
|
Verified
Internal Use
7.7
32
|
Verified
9.4
567
|
Verified
8.0
27
|
Verified
9.3
520
|
Verified
8.5
23
|
Verified
9.5
569
|
Verified
7.7
28
|
Verified
9.3
528
|
Verified
8.9
24
|
Verified
9.1
412
|
Verified
7.6
30
|
Verified
9.3
511
|
Verified
Generative AI
8.3
5
Not enough data
Self-Service Experience
8.4
17
Not enough data
8.2
10
Not enough data
7.8
9
Not enough data
8.3
12
Not enough data
7.9
13
Not enough data
Self-Service Platform
8.1
13
Not enough data
8.3
13
Not enough data
8.5
13
Not enough data
8.5
10
Not enough data
Agentic AI - Customer Self-Service
7.7
5
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Generative AI
8.3(won by default)
6
Not enough data
8.1(won by default)
6
Not enough data
Process
8.1(won by default)
6
Not enough data
7.9(won by default)
8
Not enough data
7.9(won by default)
7
Not enough data
Channels
7.7(won by default)
8
Not enough data
8.3(won by default)
9
Not enough data
8.3(won by default)
7
Not enough data
8.1(won by default)
7
Not enough data
8.3(won by default)
7
Not enough data
Insight
8.3(won by default)
7
Not enough data
7.9(won by default)
8
Not enough data
8.1(won by default)
8
Not enough data
8.3(won by default)
8
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
9.3
65
Not enough data
8.8
55
Not enough data
8.0
49
Not enough data
9.6
75
Not enough data
9.1
65
Autonomy
Not enough data
8.8
62
Not enough data
9.1
62
Not enough data
9.0
63
Not enough data
8.8
61
Outbound Sales
Not enough data
9.3
56
Not enough data
9.0
54
Not enough data
8.4
49
Not enough data
9.3
60
Not enough data
9.1
55
Inbound Sales
Not enough data
9.0
61
Not enough data
9.5
65
Not enough data
8.8
55
Not enough data
9.6
69
Not enough data
9.4
67
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.3
7
Not enough data
9.3
7
Not enough data
9.4
8
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
9.5
7
Not enough data
9.4
8
Not enough data
9.3
7
Not enough data
8.8
8
Not enough data
Automation
9.3
10
Not enough data
9.4
8
Not enough data
9.3
7
Not enough data
Autonomy
9.3
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LivePerson and Qualified are categorized as AI Agents For Business Operations, AI SDRs, Conversational Marketing, Chatbots, Bot Platforms, and Live Chat
Unique Categories
LivePerson is categorized as Conversational Commerce Platforms, AI IT Agents, AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Conversation Intelligence, Social Customer Service, Customer Self-Service, SAP Store, and AI Voice Assistants
Qualified is categorized as Business Scheduling, Buyer Intent Data Providers, AI Sales Assistant, Online Appointment Scheduling, and Salesforce AppExchange Apps
Reviews
Reviewers' Company Size
LivePerson
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualified
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Internet
14.9%
Retail
14.4%
Telecommunications
7.7%
Information Technology and Services
6.1%
Financial Services
4.4%
Other
52.5%
Computer Software
43.9%
Information Technology and Services
19.0%
Computer & Network Security
4.2%
Marketing and Advertising
4.0%
Financial Services
3.3%
Other
25.7%
Alternatives
Discussions
how to use canned responses in LIveEngage if the hot keys combination is not working
2 Comments
MJ
I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more
LivePerson has no more discussions with answers
What's the most creative experience you've created?
1 Comment
MB
Saying hello to competitors when they are on our site 😝Read more
Qualified has no more discussions with answers
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